Table 9-9 Operating Systems Symptoms, Problems, and Solutions 


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Table 9-9 Operating Systems Symptoms, Problems, and Solutions



Symptom Possible Items to Check Typical Solution
  Cause    
       
BSOD Various prob- Note the STOP error Research the STOP error
(STOP Error) lems with code. code at http://support.
  Windows con-   microsoft.com.
  figuration or   Replace any defective or
  hardware.  
    incompatible hardware or
     
      software.
       
Failure to The boot Check the CMOS setup Set the boot order to include
boot sequence for boot order. system hard disk.
  doesn’t list the    
  boot drive.    
       
  “NTDETECT Recopy file from Boot to the Recovery
  Failed” error Windows CD. Console and enter this com-
  message (XP).   mand:
      copy d:\i386\ntdetect.
      com c:\

 

Restart the computer.


      Chapter 9: Troubleshooting 187
       
       
Symptom Possible Items to Check Typical Solution
  Cause    
       
  “NTLDR is Recopy file from Boot to the Recovery
  missing” error Windows CD. Console and enter this com-
  message (XP).   mand:
      copy d:\i386\ntldr c:\
      Restart computer.
       
  “Invalid boot. Recreate file with See KB330184 at http://
  ini” message bootcfg. support.microsoft.com.
  (XP).    


 

“Ntoskrln.exe is missing” mes-sage (XP).


 

 

Repair boot.ini first. See KB314477 at http://
If the problem persists, support.microsoft.com.
 
restore the file from  
Windows XP media.  


 

  “Missing oper- Verify the correct boot Boot to the Recovery
  ating system” order in the CMOS, Console and enter this com-
  message (XP). and then repair the boot mand:
    sector. fixmbr
     
      Restart the computer.
       
  “Missing Repair with System Use Startup Repair (Figure
  operating sys- Recovery Options 9-7).
  tem” message (recovery media or  
  (Vista/7). boot from hard disk).  
       
  “BOOTMGR is Repair with System Use Startup Repair, or open
  missing” error Recovery Options command prompt and run
  message (Vista, (recovery media or the following:
  7). boot from hard disk). Bootrec /fixboot
     
       
  “Windows Boot Try options for Open the command prompt
  Configuration BOOTMGR error; and use these commands:
  Data File if these don’t work, Bcdedit /export C:\
  is missing rebuild the BCD store
  BCD_Backup
  required infor- manually.
   
  mation” mes-   ren c:\boot\ bcd bcd.
  sage (Vista, 7).   old
      Bootrec /rebuildbcd
      See KB927391 (Vista) and
      KB2004518 (7) at http://
      support.microsoft.com.
       

188 CompTIA A+ Quick Reference

 

Table 9-9 Continued



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