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Table 9-9 Operating Systems Symptoms, Problems, and Solutions
Содержание книги
- Table 1-4 Major CMOS/BIOS Settings
- Table 1-5 Motherboard Form Factors
- Adapter Cards and Integrated Ports
- Daughter Boards and Riser Boards
- Installing SATA, PATA, and SCSI drives
- Table 1-10 typical PATA settings on systems with two PATA host adapters and two drives
- Table 1-12 Power Fluctuations
- Table 2-2 EIA-568-A Wire Pairs and Pins
- Public, Private, and APIPA IP Addresses
- Static and Dynamic IP Addresses
- Table 2-6 Ports and Protocols
- Installing and Configuring a SOHO Router
- Table 2-9 Common DSL Services Compared
- Line-of-Sight Wireless Internet Service
- Install and Configure Laptop Hardware and
- Other Laptop Display Components
- Docking Station Versus Port Replicator
- Table 4-1 Laser-Printing Process
- Printer Installation and Connections
- Lifting and Moving Equipment Safely
- Communication and Professionalism
- Windows XP, Windows Vista, and Windows
- UAC and the Administrator Account
- Table 6-5 Command-Line Tools for Networking
- Features and Tools Usage How to Run
- Control Panel Options Unique to Windows 7
- Table 6-12 Network Settings by Windows Version
- Table 6-14 Recommended Preventive Maintenance Tasks in Windows
- Virtualization Resource Requirements
- Security Best Practices for Workstation Security
- Data Destruction and Disposal Methods
- Table 7-4 Securing a SOHO Wired Network
- Getting Applications for Your Device
- Mobile Network Connectivity and Email
- Laptop and Tablets: How They’re Different
- Gather Data from the Customer
- Table 9-2 Motherboard, RAM, CPU, and Power Symptoms, Causes, Solutions
- Troubleshooting Video and Display Issues
- Table 9-6 Troubleshooting Tools for Wired and Wireless Networks
- Table 9-9 Operating Systems Symptoms, Problems, and Solutions
- Troubleshooting Security Issues
- Troubleshooting Laptop Issues
- Table 9-13 Tools for Fixing Printer Problems
- CMOS (complementary metal-oxide semiconduc-tor), 11-15, 94
- Digital access, prevention methods, 136-140
- FORMAT command-line tool, 112
- ISPs (Internet service pro-viders), 44
- NSLOOKUP command-line tool, 112
- Preventive maintenance, Windows, 127
- System protection setting (Control Panel), 119
| Symptom
| Possible
| Items to Check
| Typical Solution
| |
| Cause
|
|
| |
|
|
|
| | BSOD
| Various prob-
| Note the STOP error
| Research the STOP error
| | (STOP Error)
| lems with
| code.
| code at http://support.
| |
| Windows con-
|
| microsoft.com.
| |
| figuration or
|
| Replace any defective or
| |
| hardware.
|
| |
|
| incompatible hardware or
| |
|
|
| |
|
|
| software.
| |
|
|
|
| | Failure to
| The boot
| Check the CMOS setup
| Set the boot order to include
| | boot
| sequence
| for boot order.
| system hard disk.
| |
| doesn’t list the
|
|
| |
| boot drive.
|
|
| |
|
|
|
| |
| “NTDETECT
| Recopy file from
| Boot to the Recovery
| |
| Failed” error
| Windows CD.
| Console and enter this com-
| |
| message (XP).
|
| mand:
| |
|
|
| copy d:\i386\ntdetect.
| |
|
|
| com c:\
|
Restart the computer.
|
|
|
| Chapter 9: Troubleshooting 187
| |
|
|
|
| |
|
|
|
| | Symptom
| Possible
| Items to Check
| Typical Solution
| |
| Cause
|
|
| |
|
|
|
| |
| “NTLDR is
| Recopy file from
| Boot to the Recovery
| |
| missing” error
| Windows CD.
| Console and enter this com-
| |
| message (XP).
|
| mand:
| |
|
|
| copy d:\i386\ntldr c:\
| |
|
|
| Restart computer.
| |
|
|
|
| |
| “Invalid boot.
| Recreate file with
| See KB330184 at http://
| |
| ini” message
| bootcfg.
| support.microsoft.com.
| |
| (XP).
|
|
| 
“Ntoskrln.exe is missing” mes-sage (XP).
| Repair boot.ini first.
| See KB314477 at http://
| | If the problem persists,
| support.microsoft.com.
| |
| | restore the file from
|
| | Windows XP media.
|
| 
|
| “Missing oper-
| Verify the correct boot
| Boot to the Recovery
| |
| ating system”
| order in the CMOS,
| Console and enter this com-
| |
| message (XP).
| and then repair the boot
| mand:
| |
|
| sector.
| fixmbr
| |
|
|
| |
|
|
| Restart the computer.
| |
|
|
|
| |
| “Missing
| Repair with System
| Use Startup Repair (Figure
| |
| operating sys-
| Recovery Options
| 9-7).
| |
| tem” message
| (recovery media or
|
| |
| (Vista/7).
| boot from hard disk).
|
| |
|
|
|
| |
| “BOOTMGR is
| Repair with System
| Use Startup Repair, or open
| |
| missing” error
| Recovery Options
| command prompt and run
| |
| message (Vista,
| (recovery media or
| the following:
| |
| 7).
| boot from hard disk).
| Bootrec /fixboot
| |
|
|
| |
|
|
|
| |
| “Windows Boot
| Try options for
| Open the command prompt
| |
| Configuration
| BOOTMGR error;
| and use these commands:
| |
| Data File
| if these don’t work,
| Bcdedit /export C:\
| |
| is missing
| rebuild the BCD store
| |
| BCD_Backup
| |
| required infor-
| manually.
| |
|
| |
| mation” mes-
|
| ren c:\boot\ bcd bcd.
| |
| sage (Vista, 7).
|
| old
| |
|
|
| Bootrec /rebuildbcd
| |
|
|
| See KB927391 (Vista) and
| |
|
|
| KB2004518 (7) at http://
| |
|
|
| support.microsoft.com.
| |
|
|
|
|
188 CompTIA A+ Quick Reference
Table 9-9 Continued
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