Table 9-13 Tools for Fixing Printer Problems 


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Table 9-13 Tools for Fixing Printer Problems



Tool How Used
   
Maintenance kit Replacement fuser, air filters, transfer rollers, and other components for
  laser printers; extends printer’s useful life.
   
Toner vacuum Removes toner particles from laser printer. Toner particles are so small
  they can’t be captured by conventional vacuum cleaners.
   
Compressed air Blows dust, dirt, and toner particles out of printers and all-in-one units.
   
Printer spooler Windows feature that captures print jobs and sends them to the printer
  when the printer is ready.
   

 

 

Use Table 9-14 to look up typical printer symptoms, problems, and their solutions.


    Chapter 9: Troubleshooting 201
   
Table 9-14 Printer Symptoms, Problems, and Solutions  
       
Symptom Possible Cause Items to Check Typical Solution
       
Streaks or Laser: Low toner Toner cartridge. Shake toner cartridge. If
smearing     problem recurs, replace
      toner cartridge.
       
  Inkjet: Dirty print Print heads or roll- Use damp cleaning
  heads or rollers ers. sheet to clean these
      components.
       
  Inkjet: Head gap too Head gap. Adjust the head gap.
  narrow when printing    
  on heavy paper or    
  card stock    
       
  Inkjet: Wrong paper Paper type setting in Select the correct paper
  type setting for paper printer driver. type setting for paper or
  or media in use (see   media in use.
  Figure 9-10)    
       
  Thermal: Poor quality Check the coating Replace the media.
  media on the media.  
       
  Thermal: dirty heat- Heating element. Clean the heating ele-
  ing element   ment.
       
  Thermal: Print head Check the printer Adjust the print head
  energy set incorrectly driver setting. energy settings per ven-
      dor recommendations
      for bar code media.
       
  Thermal: Print speed Check the print Reduce the print speed
  too high speed setting. for the bar code media.
       
  Thermal: Using Check the orienta- Change to a different
  a 90-degree or tion. orientation for the bar
  270-degree orienta-   code printing.
  tion    
       
  Impact: Dried-out Check the ribbon. If the ribbon has an
  ribbon   auxiliary ink reservoir,
      activate it.

 

Replace the ribbon when dried out.


202 CompTIA A+ Quick Reference

 

Table 9-14 Continued

Symptom Possible Cause Items to Check Typical Solution
       
Faded prints Laser: Toner saving Check the print Use Normal print
  setting quality setting in the modes.
    printer driver.  
       
  Color laser: Toner Check toner levels. Replace toner levels if
  levels low or toner Check the toner belt. low.
  belt problems  
    Clean or replace the
     
      toner belt.
       
  Inkjet: Some print Print nozzle check. Clean the print head.
  nozzles clogged    
       
  Inkjet: One or more Check ink levels. Replace ink as needed.
  colors out of ink    
       
  Thermal: Ribbon Check the ribbon Reinstall ribbon cor-
  installed backward installation. rectly.
       
  Thermal: Ribbon Check ribbon Replace the ribbon with
  incompatible with compatibility with the correct ribbon for
  media media. the media.
       
  Impact: Ribbon dried Check the ribbon. If the ribbon is dried
  out   out, replace.
       
  Impact: Heat gap Check the head gap. If print is more faded
  wrong   on top, the head gap is
      incorrect.
      Reset the head gap.
       
Ghost images Laser: Toner car- Examine the printed Distance between top of
  tridge, imaging drum page. page and ghost image
  wiper blade, or fuser   indicates problem area;
  problems   see printer’s service
      manual.
       
Toner not Laser: Fuser problems Check the fusing Repair or replace.
fused to the   unit.  
paper      


 

Creased paper Incorrect alignment of Compare the paper

 

paper guides guide width to the

 

actual paper width.


Adjust the paper guide to match the actual paper width.


Chapter 9: Troubleshooting 203

 

 

Symptom Possible Cause Items to Check Typical Solution
       
Paper not Single-sheet printers: Check number of Reduce the number of
feeding Paper pickup prob- sheets in paper feed. sheets in the paper feed
  lems Paper positioning in tray.
     
    feed tray. Remove, fan, and rein-
    Paper jams. sert the paper.
     
      If the problem persists,
      replace the pickup roll-
      ers.
       
  Continuous-feed Check tractor-feed Adjust so that the
  printers: Tractor-feed tension. paper moves freely and
  tension may be off   doesn’t tear loose from
      the tractor-feed pins.
       
Paper jam Paper path has too Check for alternative Use straight-through
  many turns for thick paper paths. paper path for envelopes
  media   and card stock when
      available.
       
  Paper feed tray over- Check recommended Don’t overfill the paper
  loaded number of sheets in feed tray.
    the paper feed.  
       
  Creased paper Check the paper Don’t use creased or
    guide settings. torn paper or media.
       
  Damaged or damp Check how paper is Don’t use damaged or
  paper stored. damp paper.
       
No connec- Network printer: Loss Check the network. Check printer and com-
tivity of connection to net- connection puter connections to the
  work   network.
       
  Local printer or Check the cable. Check both ends of
  shared printer: Loss   printer cable.
  of connection to com-   Check hub if hub used
  puter  
    between printer and
     
      computer.
       

204 CompTIA A+ Quick Reference

 

Table 9-14 Continued

Symptom Possible Cause Items to Check Typical Solution  
         
Garbled Incorrect or damaged Check the printer Install the correct print-  
characters on printer driver driver. er driver.  
paper        
Cable damage Check the cable to Replace the cable if  
   
    printer. defective.  
         
  Port defect Check for other suit- Connect the printer to  
    able port on host PC. another port and retry.  
         
  Printer failure Try self-test. If the printer fails self-  
      test, replace printer.  
         
Vertical lines Laser: Toner car- Check the toner Clean or replace com-  
on page tridge/drum problems cartridge, drum, or ponents as needed.  
  or dirty rollers rollers. Check the printer manu-  
       
      al for help in determin-  
      ing most likely cause  
      based on marks.  
         
  Inkjet: Ink on feed Check the feed roll- Clean the feed rollers.  
  rollers ers.    
         
  Thermal: heating ele- Check the heating Clean or replace the  
  ment problems element. heating element.  
         
Angled Thermal: Creased Check the ribbon- Adjust as needed to  
streaks on ribbon feed mechanism. remove creases in the  
page     ribbon.  
         
Backed-up Printer in offline Check the print After printer is online,  
print queue mode (turned off, queue. release the print jobs.  
  paper jam, set offline,      
  connection problem)      
         
Low memory Laser: Too much Check the printer Reduce the graphics  
errors data on page to fit in memory size and resolution of the print  
  printer memory compression set- job.  
    tings. Add memory to the  
       
      printer.  
         
Access denied Account not pro- Check user account Add printer access to  
  vided access to shared settings. the user account.  
  printer      
         

Chapter 9: Troubleshooting 205

 

 

Symptom Possible Cause Items to Check Typical Solution  
         
Printer will Laser: Toner prob- Check the toner car- New cartridge: Make  
not print lems tridge. sure that tape was  
      removed from the toner.  
      Cartridge already in  
      use: Replace.  
         
  Printer has restric- Check printer prop- Print jobs go to printer  
  tions on hours of use erties Advanced tab. when released.  
         
  Printer offline Check the printer Put printer online and  
    status. release print jobs from  
      spooler.  
         
  Wrong port specified Check the printer Select the correct printer  
  for printer port. port.  
         
Color prints Color laser: Low or Check the toner car- Replace empty toner  
in wrong print empty color toner tridges. cartridges.  
color        
Inkjet: Clogged print Run the nozzle If the print head or  
   
  head check utility. nozzles clogged, clean  
      print head.  
         
Unable to Install program needs Check the access Rerun the installation  
install printer to run with elevated level needed. program in elevated  
  (administrator) access   mode.  
      Provide the administra-  
      tor password or click  
      through in Vista/7 as  
      prompted.  
         
Error codes Indicates problem Look up the error Selected error codes for  
  with printer code. HP LaserJet:  
      13 or 13.xx Paper jam  
      20 Insufficient memory  
      49.xx Firmware error  
      53.xy.zz DIMM mem-  
      ory error in specified  
      module  
      59.x Main motor prob-  
      lems  
      66.xx.yy External paper  
      handling device error  
         

206 CompTIA A+ Quick Reference

 

 

Figure 9-10 Selecting the correct paper type.


Index


 

 

A

 



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