Read the dialogue. Do the exercise.

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Read the dialogue. Do the exercise.

RECEPTIONIST How can I help you, sir?
MR.HUSSEIN Well, we have just arrived, but when we came to our room, we found out it was not serviced.
RECEPTIONIST I'm sorry about that, sir, what exactly is not prepared.
MR.HUSSEIN There are used towels, dirty bed linen and sheets.
RECEPTIONIST Oh, I'm sorry to hear that, I will call the housekeeper right away.
MR.HUSSEIN That is not all.
MR.HUSSEIN We have to leave for the opening to the Grand stadium, and I have no place to wash and get myself ready, and no place where to put my luggage.
RECEPTIONIST If you can wait a moment...
MR.HUSSEIN No, I cannot wait, I want to change the room immediately.
RECEPTIONIST Yes, sir, I understand. We have a room available on the second floor with windows to the street.
MR.HUSSEIN Is it clean and prepared?
RECEPTIONIST Yes, sir, here is the key. I will call the porter now, I am very sorry for the inconvenience.

1. Mr. Hussein

a. arrived yesterday.
b. has arrived just now.
c. will arrive tomorrow.

2. When he arrived, he found out

a. there were other people in his room.
b. the room was not cleaned.
c. the room was facing the street.

3. The following issues were found:

a. dirty bed linen and towels.
b. no sheets and no towels.
c. the room was locked.

4. Mr. Hussein plans to go

a. to the shops today
b. to the opening of a competition today.
c. to the opening at Grand stadium tomorrow.

5. The receptionist is

a. not helpful.
b. helpful.
c. pretty.

6. The receptionist offered

a. another room immediately.
b. to call a housekeeper first.
c. to call the manager.

7. The new room is

a. on the first floor facing the street.
b. on the second floor facing the yard.
c. on the second floor facing the street.




Lesson 29.


Match the names with the pictures:

…airliner ...airship …glider …helicopter
…hovercraft …kite …spaceship




This is the usual sequence of activities when you get to the airport.

First you go to the check-in desk where they weigh your luggage. Usually you are permitted 20 kilos, but if your bags weigh more, you may have to pay excess baggage (= you pay extra). The airline representative checks your ticket and gives you a boarding card for the plane with your seat number on it. Then you go through passport control where an official checks your passport, and into the departure lounge. Here, you can also buy things in the duty-free, e.g. perfume, alcohol and cigarettes. About half an hour or forty minutes before take-off, you are told to go to a gate number, e.g. gate 14, where you wait before you get on the plane. When you board (= get on) the plane, you find your seat. If you have hand luggage, you can put it under your seat or in the overhead lockerabove your seat.

The plane then taxis (=moves slowly) towards the runway, and when it has permission to take off, it accelerates along the runway and takes off.


You may want or need to understand certain announcements; these come from the captain (=the pilot) or from an air steward or stewardess/cabin crew/flight attendants (= people who look after the passengers):

Please fasten your seat belt and put your seat in the upright position.

We are now cruising (= flying comfortably) at an altitude (= height) of 10,000 metres.

May we remind passengers (= ask passengers to remember) that there is no smoking until you are inside the terminal building (= where passengers arrive and depart).

The cabin crew (= air stewards) are now coming round with landing cards. (These are cards you sometimes have to fill in when you enter certain countries.)


When the plane lands (=arrives on the ground), you have to wait for it to stop/come to a halt. When the doors are open, you get off the plane and walk through the terminal building and go to the baggage reclaim where you collect your luggage. You then pass through customs (green=nothing to declare; red-goods to declare; blue=European Union citizens). If you are lucky, you can then get a bus, taxi it train to the centre of town without waiting too long. You can also hire a car (=rent a car) at most airports.

Vocabulary Exercises

A. Complete the words or phrases below using words from the box:

off control free card baggage
in lounge luggage reclaim locker


1 boarding 6 duty
2 baggage 7 overhead
3 excess 8 take-
4 passport 9 departure
5 hand 10 check-

B. What do you call:

1. The place where you go when you arrive at the airport with your luggage?

2. The card they give you with the seat number on it?

3. The money you have to pay if your luggage is very heavy?

4. The place where you sit and have a drink when you are waiting for your flight to be called?

5. The bags you carry onto the plane with you?

6. The place above your head where you can put your hand luggage?

7. The part of the airport where the plane accelerates and takes off?

8. The people who look after you on the plane?

9. The part of the airport you walk through when you arrive or depart?

10. The place where you collect your luggage after you land?

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