Holiday- a day of festivity or recreation when no work is done;

Celebration- The action of celebrating an important day or event;

Feast- a large meal for a lot of people, usually in order to celebrate something;

Festivities- a lively and enjoyable celebration;

Tradition- the transmission of customs or beliefs from generation to generation, or the fact of being passed on in this way;

Banquet- a formal meal prepared for a large number of people on an important occasion;

Party- a social event at which people meet to celebrate something or to have fun by eating and drinking, dancing, playing games etc;

Office party- a party for all the people who work in the office of a company or organization;

Parade- a public celebration in which a large group of soldiers march together, or an official ceremony in which soldiers march or stand in rows;

Reception- a formal party to welcome someone or to celebrate something;

Fireworks- a combustible or explosive device for producing a striking display of light or a loud noise, used for signaling or as part of a celebration;

Present - to give something to someone in a formal way or in a ceremony;

Competition- the act or process of trying to get or win something (such as a prize or a higher level of success) that someone else is also trying to get or win : the act or process of competing;

Public- of, relating to, or affecting all or most of the people of a country, state, etc.;

Gathering- n occasion when people come together as a group;

Congratulation- an expression of joy in the success or good fortune of another;


Accommodation-Refer to an hotel or other places that provides room for rent.

Activity provider-a person located in a tourist destination who provides a unique, local activity for a visitor to do while on vacation. Examples of such activities include kayaking, bike riding or arts and crafts, among others.

ADD-ON-an extra, optional service that travellers can purchase during the bookings process.

ADVENTURE INDUSTRY-adventure industry refers to tour operators specialized in outdoor activities like trekking, white water rafting, MTB etc… A major trade organisation for this industry is the Adventure Travel Trade Association.

AFFILIATE - a business partner within a tourist destination. For instance, a hotel might have an affiliate restaurant. The restaurant is owned and operated by the same company but is managed by different people.

ARRIVE (at/ in) -To reach or come to some place

Bed & Breakfast accommodations are small, typically local establishments. They are often run by an innkeeper and offer a home-away-from home feel for visitors. Expect cozy accommodations and home-cooked meals.


Chartering a tour, a bus, a boat or other means that a group will make one bookings and do not wish to share this other people. Many tour operators offer daily tours than can be chartered for a fix price and include a maximum of persons.

A governing body within a community. Most places that are popular travel destinations have councils to help manage the tourism industry in that area.

The form of money that a person uses in order to pay. People from different countries typically have different currencies.

A network that allows a customer to get the help they need, when they need it and in the medium that they require. Most popular customer support options include phone and online support.

The place to which someone is going. It’s an area, a place visited by tourists. Destinations are usually organized with professional private and government organisations like visitors information centre, destination management organization (public) or destination management company (private) whose goal is to promote the destination. Such companies can be for, or non for profit.
For example, a country like Australia can be considered a destination, but we split all destinations by a large number of sub destinations: about 100 in the case of Australia.

A person or a couple that is not travelling with a group.

A global distribution system is a computer reservation system that allows a travel company to manage its reservations while at the same time communicate with its customers. GDS are used by travel agent to access flight, accomodations, care rental, tours and activities.


A professional that is accompaning a tour.

A popular accommodation choice made by travelers across the globe. Hotels typically offer one-room accommodations but many also have upgrades to suites available. They are often larger places to stay that offer more amenities such as pools, gyms and restaurants.

Known as an inexpensive place to stay while traveling abroad, hostels are often geared toward the young crowd. Many people bunk with other people that they do not know in order to keep the costs down.

A hosting provider provides a place on the web for a business to place their website.

An inbound tour operator is specialized in providing tours to overseas travellers visiting a destination, sometimes by operating the tour themselves, or through established partnerships with local suppliers.

This is a professional or an organisation in the tourism industry who is experienced in creating events for travel companies, hotels, restaurants and other hospitality companies.

An activity that many waterfront travel companies offer their visitors. People can ride on Jet Ski mobiles, allowing them to cruise quickly and efficiently across the water. People enjoy jet skiing on large lakes and oceans.

This is a fee that is charged to a traveler who will be taking a flight that utilizes more than one airline. For instance, if a traveler is taking a flight that has a connector, the second flight may be with a different airline. The joint fare is the cost for the entire flight.

A popular travel activity that is offered at many destinations that are located near the water. Kayaking businesses can benefit from online booking systems so that future visitors can reserve their kayak excursions before they even arrive. Kayak is also an online travel agency specialised in airfares.

Typically travelers will have a keycard device in order to get into the room they are renting at a specific hotel or bed and breakfast. The keycard is often electronic, allowing them to swipe it like a credit card in order to gain access to the room. Travelers are advised to keep their keycards in a safe and secure location while they enjoy the local activities.

Travel that is done for pleasure rather than for business. Most people who are taking leisure travel tips will want to book several different tours and excursions during their trip in order to enjoy the sights, sounds and flavor of the area they are traveling to.

Destinations that people choose for their vacations. Many people want waterfront locations, downtown locations and family-friendly locations for their travel experiences.

A less popular time to visit a particular destination, often in the bad-weather months. Rates are often cheaper during the low season.


Service that meets and assists clients upon arrival in a city.

A tourist attraction in a particular area that is a natural phenomenon. Popular natural attractions include oceans, beaches, lakes, mountains, hiking trails and waterfalls. Many tour companies work to arrange specialized excursions to natural attractions in an area.

A tourist activity that takes visitors by boat to view natural sights, such as waterfalls, lakes, sunsets, rivers and jungle areas.


An online travel agency can be utilized by a traveler in order to book everything they need for their trip in one place. This can include making hotel reservations, flight reservations and in-destination reservations like tours, attractions, activities.

A system that allows a customer to make a reservation online and receive an immediate confirmation.


Ticket that is valid for transportation between certain points but indicates no specific reservation.

Your tours are overbooked when you have more participants that you can really accept. Over bookings have be used by airlines for decades as it is well known that a small percentage of travellers will miss their plane. In the tours and activities industry, overbookings generally mean a lot of work to cancel, reschedule and refund frustrated customers. An clear cancellation policy is preferrable to overbookings.

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