Complaints and replies to complaints

Complaint of late delivery Dear Sirs

O ur order no. VF449766 of 4 Ju ly 1978

The goods ordered under this number arrived today in good condition, and your invoice has been checked and found correct. However, we have to point out that these articles were ordered subject to their arriving here by the end of August. Since they did not reach us until 14 September, we have been hard pressed to meet our commitments to our own customers. As you will no doubt understand, a recurrence of this situation could well result in our customers placing orders elsewhere, and this is a risk we are unwilling to take. We must, therefore, insist that you observe delivery deadlines for future orders.

Yours faithfully

 

Complaint of inferior quality

Dear Sirs

We are very sorry to have to inform you that your last delivery is not up to your usual standard. The material seems to be too loosely woven and is inclined to pull out of shape. By separate mail we have sent you a cutting from this material, also one from cloth of an early consignment, so that you can compare the two and see the difference in texture. We have always been able to rely on the high quality of the materials you sent us and we are all the more disappointed in this case because we supplied the cloth to new customers. As we shall have to take it back we must ask you to let us know, without delay, what you can do to help us in getting over this difficulty.

Yours faithfully

 

Supplier's reply to letter no. 1

Dear Sirs

Thank you for your letter of 17 September. We are pleased to hear that the goods ordered under your no. VF449766 arrived in good condition, but must apologise for their delayed arrival.

We have looked into the matter, and have found that the delay is due to a minor fault in one of our routines, which has now been rectified. We can assure you that future orders from you will be dealt with promptly, and that consignments will reach you by the dates stipulated.

Once again, please accept our apologies for this delay Yours faithfully

 

Agencies

Exporter offers agency

Dear Sirs

In view of the steady increase in the demand for our beauty preparations,¹ we have decided to appoint an agent to handle our export trade with your country.

From our own observations and the experiences of competitors, we are convinced that there is an enormous market potential² waiting to be tapped, and a really active, go-ahead³ agent could develop a fine business in this line. As we think you are the right people to do this, we should like to offer you the agency if you are at all interested, and we should welcome your views.

We offer a sole agency, and would supply you with a reasonable initial¹ stock on a credit of 6 months. Further supplies would be invoiced to you at 10% below export list prices, with payment by quarterly draft.

An early reply would be appreciated, as we wish to reach a quick decision. Meanwhile we hope you will see in our offer a worthwhile* opportunity.

Yours faithfully

 

Telegrams

Enquiry for price and delivery date

WEATHERPROOF MANCHESTER

PLEASE QUOTE LOWEST SOONEST 2SO MENS LITEWATE ME01UM CIF

CALCUTTA-DYMONT

Note that the words lowest a nd soonest are used in typical cable language, which is not always correct in ordinary- correspondence. They are under­stood to mean ‘lowest price’ and ‘earliest delivery date’.

Reply from sellers

DYMONT CALCUTTA

250 MENS LITEWATE MEDIUM ONETHOUSAND POUNDS CIF CALCUTTA

STOP DELIVERY THREEWEEKS FROM RECEIPT ORDER -WEATHERPROOF

Note that certain words, such as one thousand and three weeks in the example above, may be joined if they have a definite connection with each other, but this is at the discretion of the clerk who accepts the telegram.

Further telegrams may be exchanged as follows:

PRICE TOO HIGH STOP CAN YOU REDUCE FOURPERCENT QUERY PLEASE CABLE REPLY

CAN ONLY REDUCE TWOANDHALFPERCENT ON 250 OR FOURPERCNT ON 500 PLUS STOP DELIVERY AS STATEd

ACCEPT FOURPERCENT ON FIVEHUNDHED STOP AIRMAILING ORDER

Note that the official, written and signed order form must be sent by mail. Any telegraphic message involving orders must be confirmed.

 

Secretarial

The Chairman and the Managing Director of this Company will be visiting... in Sep­tember, for the World Trade Fair, and will require a suite with two bedrooms. A single room, on the same floor if possible, will also be needed for their secretary.

Please let me know whether you can reserve this accommodation from 10 to 15 September inclusive. I shall be glad to have a reply by return, with details of your charges.

Booking a seat on an aircraft

Our Technical Director, Mr Abu Khan, will be arriving in London next week and will then go on to Sweden and Finland. We shall therefore be obliged if you will book a seat for him on a plane leaving Britain on or about the 21st, for Stockholm. Your account for the fare and booking fee will be paid by the National Bank of India, London, who ha./e instructions to do so on our behalf. We thank you in advance for your attention to this matter. Mr M. Peabody, our Export Manager, will be in Stockholm at the beginning of next week. He will telephone you as soon as he arrives to arrange a time for an appointment. Mr Peabody is very much looking forward to meeting you.

 

LETTERS OF INTRODUCTION, FOR BUSINESS ASSOCIATES OF THE FIRM

We have great pleasure in introducing to you, by this letter. Mr Mark Gillow, a director of the firm Times Flooring, Ltd., who are business associates ol ours.

Mr Gillow is visiting Paris to establish new connections and we should greatly appreciate any assistance you may be able to give him, which will be considered as a personal favour to us.

 

HOSPITALITY

Dear Sir Walter

Back now in my own country I wish to thank you most warmly for your very excellent hospitality extended to me. The opportunity to meet yourself and your directors is something I had long looked forward to. and I can only hope now that one day I may be able to receive a visit here from you. I very much appreciated your kindness and that of Mr James Frobisher in showing me round the new plant.

I thank you once again, and am,

Sincerely

 

INVITATIONS

The Chairman and Directors of Mar joy Ltd.

request the pleasure of your company at a Banquet to be held at the Great Hall, Western Avenue, Bournemouth at 8.30p.m. on Friday, 20th October, 197ft.

R.Z.V.P.

to the Secretary.

Evening dress (6-8 o’clock – Cocktails)

Packing and despatch

Ascheim y Nagrin SA

Dlputacion 235

Asuncion

Paraguay

Dear Sirs

We thank you for your letter of 20 May, and can confirm that we are still offering our range of luxury foods at the prices quoted In our Initial offer to you. We understand your concern with packing, and can assure you that we take every possible precaution to ensure that our products reach our customers all over the world in prime condition.

For your Information, "Ariel" caviar is packed as follows:

Each jar Is wrapped in tissue paper before being placed in Its Individual decorative cardboard box. The boxes are then packed in strong cardboard cartons, twelve to a carton, separated from each other by corrugated paper dividers. The cartons are then packed in strong wooden crates. Since the crates are specially Bade to hold twenty-four cartons, there is no danger of movement inside them. In addition, the crates are lined with waterproof, airtight material. The lids are secured by nailing, and the crates are strapped with metal bands.

In the case of consignments being sent to you, transshipment at Buenos Aires will be necessary, so each case will be marked with details.required by the Argentinian authorities, as well as with your own mark, details of weights, etc., and symbols representing the following warnings and directions:

USE NO HOOKS, STOW AWAY FROM HEAT, and DO NOT DROP.

We hope this has answered your questions, and look forward to receiving orders from you.

Yours faithfully

 

Resume Holly Stark 1554 Westside Dr. Saint John N.B. E2L4J5 [phone]   Age: 22 Marital Status: Single Health: Excellent Languages: Fluently bilingual in French and English
AVAILABLE:	July 1, 20
OBJECTIVE:	Responsible entry-level position in computer pro­gramming. Willing to relocate
EDUCATION: June, 20 (Expected)	Diploma in Information Systems and Technology, New Brunswick Community College, Saint John Campus. Concentration in Computer Economic Analysis and Design, Computer Programming.
June, 20	Graduated from Southwest High School, Dartmouth, M.S.
WORK EXPERIENCE:	Part-Time Computer Programmer. New Brunswick
September, 20 to present	Community College Computer Centre, Saint John. Re­sponsibilities include programming, checking system malfunctions, assisting students with computer jobs, keeping time-sharing records on all users.
Summers and Christmases, 20 to 20	Salesperson. Annette's Dress Shop, Saint John. Re­sponsibilities included assisting customers, stocking merchandise, creating displays, and inventory. Trained replacement at the end of summer 2009
ACTIVITIES:	5 Student Association President, 2009 to present 6 Staff writer, The Blue and Gold (College Newspaper)
COMPUTER SKILLS:	— Operation systems: Winows XP, Windows Vista
	— Office programs: Microsoft Office, Openoffice.ERP systems, F.A.P.I Scala
INTERESTS:	Computers, writing, tennis, singing
REFENCES:	Available upon request

 

 

Application letter 1

95 Borden Gate

North York, Ontario

M5Q2

May 15,20

Mr. Jerome Doucette,

Director, Personnel Division

IBM Microelectronica Canada Ltd.

3900 StHilaire Ave.E. Montreal, Quebes

HIO 219

 

Dear Mr.Doucette

I am writing to enquire about employment opportunities in the sales division of IBM Canada. As a graduate of the Business Computer Studies program at Seneca College and an IBM-PC owner, I can offer your company a thorough knowledge of IBM products and their business applications. In addition, I have completed courses in marketing and personal sales.

As you can see from the enclosed resume, I have financed my college education by working part-time at Gentlemen's Tailors. While this experience gave me the chance to apply knowledge acquired through college courses, the most important thing I learned at Gentlemen's Tailors is I CAN SELL.

I believe that my education and sales ability would be an asset to your company and I would appreciate an opportunity to discuss this personally with you in an interview. I am available any weekday before 2 p.m.

Sincerely

James Gatt

Application letter 2

 

152 Bedford Road

Toronto, Ontario M4B

August 14,20

 

Mr. Edward Delaney

Compuware Consulting

101-800 Bloor St.W.

Toronto, Ontario M5W 1E8

 

Dear Mr. Delaney

Your advertisement in last Friday's Globe and Mail calls for an experienced computer professional with a strong background in business and industrial applications; this description matches my qualifications. As a computer system planner, I could serve you and your clients well.

I have four years experience in computer systems development. Holding increasingly responsible positions, I have worked on both commercial and engineering applications, I am equally proficient at home calculating cost of sales, solving complex equations, and scheduling industrial processes.

In each of my positions, I have learned how the business functioned so that I could talk to the users in their own terms. This knowledge allowed me to understand and contribute to discussions at development meetings and to produce clear proposals with realistic examples.

When you have had an opportunity to review my resume, I would appreciate an interview to discuss my qualifications with you. You can phone me at 922-6804, during office hours to arrange an appointment.

Sincerely

Joshua Reynolds encl. (1)

 

Application letter 3

Dear Ms.Harris

I am applying for the position of Assistant Manager advertised in the May 9 Regina Leader Post. As you can see from the enclosed resume, I will be graduating from the General Business program at Prairie College this June. Before returning to school, I had three years experience as a shipper/receiver.

College courses in data entry and microcomputer operations, as well as customer service training as night manager at Cooperative Cable, have given me the employment experience you require.

As a returning student, I maintained a high B average wprking at a demanding part-time job and doing volunteer work with the People s Food Bank. Your firm would benefit from my motivation, attention to detail, and excellent communication skills. I would welcome the opportunity to discuss this position with you further in an interview at your convenience.

Sincerely

George Smith

 

Interview 1

Dear Mr. Markham

Thank you for the time you spent with me on Thursday discussing employment opportunities in Able Computer's Manager trainee program. Your description of Abie's program was very impressive and reinforced my serious interest in the position.

You mentioned during the interview that Able is interested in individuals who can assume responsibility. Both my work experience (where I trained new employees and replaced the manager when she was out of town) and my extracurricula activities (where I had leadership positions in three different campus groups) show the kind of responsible experiences you might be seeking in an applicant.

If you wish to discuss any questions about my qualifications for the manager trainee position, please call me. I look forward to hearing from you.

Sincerely

 

Interview 2

Dear Mr.Markham

Your offer of a position in Able Computer's manager trainee program is enthusiastically accepted. Thank you for your confidence in my potential to perform well in the program.

Confirming your letter offering the position, I understand that the starting salary is $ 16 150 per year, to be paid monthly. I will report to Room 2356 of the Able Building at 8:00 a.m. on Monday, January 4, and ask for Phillip Slone, who is to be my training coordinator.

As we discussed earlier, I am impressed with the opportunities Able Computers provides qualified applicants. I will do all I can to justify your trust in my potential.

Sincerely

Interview 3

Dear Mr. Markham

Thank you very much for your letter of September 23 offering me a position in Able Computer's manager trainee program. I am sincerely impressed by both your confidence in my potential and the opportunities Able offers to qualified applicants.

Just this morning Stover Chemicals offered me a training position in their employee relation department. Because of Stover's closeness to my home and the immediate opportunity to work directly in the employee relations field, I have decided to accept that offer.

Your interest in me and your consideration of my application are appreciated.

Sincerely

Interview 4

Dear Mr. Markham

I received your letter of September 23 indicating that I will not be offered a position in Able Computer's manager trainee program.

I do appreciate your time and effort in considering my application. Interviewing with you has been a learning experience that provided me with valuable insight into my qualifications and opportunities for improvement.

As we discussed earlier, I am genuinely impressed with the opportunities Able provides qualified applicants. Therefore, when I have taken the courses you suggested in your letter, I intend to reapply for a position with Able. Please keep my application on file.

Sincerely

 

Report

INTRODUCING FLEXIBLE HOURS INTO HEAD OFFICE

Distribute to: Ann Smith

HeadsHead/Personnel Department

17th June 20

1. SUMMARY

This report gives information on the flexible hours programme and highlights the benefits which have been observed during the pilot project in the Personnel Department. It attempts to alleviate concerns about the introduction of flexible hours for all staff, particularly the issue of low staff levels outside of core time.

 

2. INTRODUCTION

 

The purpose of this report is to advise all Departmental Heads about the results of the attendance monitoring programme for the Personnel Department flexible hours pilot; and to provide guidelines should staffing levels fall to an unacceptable level.

3. BACKGROUND INFORMATION

The Personnel department has been running a pilot flexible working programme since September 20_. The Organisational Management Group has monitored the pilot programme and has made recommendations for the introduction of flexible working hours into all departments.

4. CONCERNS

4.1. Operation

4.2. Work Patterns in Pilot Programme

4.3. Benefits

5. CONCLUSIONS

 

MINUTES OF THE MEETING 1

Of the

EMPLOYEE RECREATION COMMITTEE Lovejoy Corporation

2 p.m.

April 14,20_

Chaired by: Vincent L. Hamm

Present: John David Patty Lidstrom Anne Eulan Ray Meredith Oscar Fields Helen Prescott

Absent: Phil Andrews Mary Hallock

 

The Minutes of the last Meeting were read and approved. Matters arising from the Minutes: None.

The primary question discussed was whether or not Lovejoy Corporation should encourage company — sponsored recreational activities for employees during the summer.

Mr.Field stated that he believes most people are too busy during the summer months to participate in company recreational activities. Many belong to local softball leagues, sailing groups, and so on. Others would rather be with their families. He believes we should abandon the recreation program for the summer.

Mr. David said that the Travel Club will probably prefer to remain active through the summer. They have several activities already planned — sightseeing tours, beach parties, and boat trips.

Mrs. Lindstrom recommended that a questionnaire be prepared and issued to each employee to find out whether an organized program of recreation is desirable this summer.

Mr. Hamm endorsed Mrs. Lindstrom's idea and appointed Andrews, Lindstrom, Meredith, and Hallock as a committee to draw up the questionnaire. After the questionnaire is approved, it will be turned over to the Personnel Department for duplicating and distribution.

Next meeting to take place; 14.05.20_

John David, Secretary.

 

MINUTE 2

THE SOONER STATE CLUB OF CHICAGO MINUTES OF MEETING, JULY 27, 20_

TIME AND PLACE The regular monthly meeting of the Sooner State Club of Chicago was called to order by the President, Joidon Thomas, on Friday, July 27,20_, at 2 p.m., in the Pioneer Room of the Bismarck Hotel.

MINUTES The minutes of the last meeting were read and approved. The following report was given by Cliff Downs, the Treasurer.

TREASURER'S REPORT Balance on hand, July 1, 20 u Collected during the year (July 1, 20_to June 30, 20_)

Total

Paid out during the year

Balance on hand, July 1, 20_

The Treasurer's report was accepted.

COMMITTEE REPORT The report of the Nominating Committee was given by the Presiding Officer, Paul Rykers. A state of nominees for next year is to be presented at the next meeting.

The report of the Half-a-Century Celebration was given by the Presiding Officer, Verna Millstone. Three area banquets are being held on August 21— Gary, Winnetka, and Aurora.

OLD BUSINESS It was moved, seconded, and passed, THAT DUES FOR THE CURRENT YEAR BE INCREASED TO $ 10 A YEAR AND A SPECIAL ASSESSMENT BE PERMITTED IF ADDITIONAL FUNDS ARE NEEDED. (Brenda Simpson/Duane Joiner)

NEW BUSINESS After a discussion about designing a gold «Sooner» pin for the members, a committee consisting of Paula Myers, Presiding Officer; Mary Weir; Ed Maestro; and Jenny Morris was appointed to report at the next meeting.

PROGRAM Meredith Cave introduced Mr. Alexander Hayhurst, whose topic was «What's new in the Sooner State». Mr. Hayhurst's remarks are summarized briefly here. «The Sooner State is experiencing rapid economic growth. Many new industries have moved there — including chemical, manufacturing, and government enterprises. New sources of water supply — hundreds of lakes have been built — make it an attractive place from both a recreational and an industrial standpoint. There is still a large supply of labour too. Transportation is improving rapidly each year — several new highways are now under constructions

The meeting adjourned at 4:45 p.m.

C.A.Miller, Secretary