Some examples of business letter 


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Some examples of business letter



1. Memo

To: All the staff

From: J.Tramp, R&D Director

Subject: the Chairman of the corporation visit

Date: 28 August 2006

The chairman of our corporation Mr. Smith is visiting our company next Monday, 4 September. He is coming to see our new laboratory. Mr. Smith will be here at 10.30 a.m. and you are all kindly requested to be at the welcome reception for him at the Conference Hall.

J.T.

Letter of application

Dear Sir / Madam,

I am writing to apply for the job of information officer, which was advertised in “The Daily News”.

I am 20 years old, and I am studying at university. I have just completed my second year.............................................................................................

.......................................................................................................................

I look forward to your reply.

Yours faithfully,

Ann Brand

Ann Brand

Letter of complaint

Dear Sir / Madam,

I am writing in connection with the weekend I recently spent at your hotel. I have to say that I was very disappointed............................................................

.............................................................................................................................

I am sure you will understand that I was very dissatisfied, and did not enjoy my weekend at all. I would like a full refund as soon as possible.

Yours faithfully,

John Dark

John Dark

FAX Message

To: Sally Jones

Fax No:

From:

Fax: +44 (0) 1711234567

Date:

Re:

Pages (including this one): 1

Message

This is to let you know about the arrangements for my trip to Australian next week. I'm taking flight BA135T........................................................................

.............................................................................................................................

Could you ….......................................................................................................

.............................................................................................................................

 

CV / resume

Curriculum Vitae

Personal details Name: ______________________________

Age: _______________________________

Date of birth:_________________________

Marital status: ________________________

Address: ____________________________

Tel: ________________________________

Position applied for: ____________________________________

Education

20__ to 20__ ____________________________________

20__ to 20__ ____________________________________

Work experience

20__ to present Company: ___________________________

Post: _______________________________

Responsibilities: ______________________

____________________________________

Other information ______(e.g. clean driving licence)________

References ____________________________________

Current salary ____________________________________

 

Letter of inquiry

Dear Sir or Madam,

We are a software company based in London and are currently developing a Windows-based scientific graphics package for use in universities and research laboratories. We are interested in protecting the programs we sell from unauthorized copying and duplication.

Could you please send us more technical information about... and price list.

We look forward to hearing from you.

Yours faithfully,

Anne Newson

Anne Newson

Project Director

Answer to the Letter of Invitation

Dear Mr. Miller,

I received your kind invitation to the reception. Unfortunately, owing to other commitments, I will be unable to attend...

Letter of Complaint

Dear Sirs,

I am writing to complain about the poor quality of the items which I received from your company. I have no other alternative but to cancel the order which I placed earlier this week...

Answer to inquiry letter

Dear Madam,

I am writing on behalf of “World Travel” in response to your request for information on holidaying in the Caribbean.

A two-week package to the peaceful island of St. Kitts is being offered by our agency for only £3,000. This island will satisfy all your requirements, as it is quiet and has little tourism.

In addition, transport is available should you wish to explore other islands in the Caribbean. All travel plans can be arranged through our office.

Please contact our agency immediately should you require more information.

Yours faithfully,

Jane Douglas

Jane Douglas

10. Letter of congratulation

Dear Mr. Brown,

I have just read about your promotion to sales manager. Let me offer you my warmest congratulations..................................................................

.......................................................................................................................

Yours sincerely,

F.Popov

F.Popov

Practice

Match the name of each type of the letters below to the corresponding number.

a fax message, a letter of complaint, memo, a letter of confirmation, a letter of order, a letter of inquiry, a letter of application

 

1. I am writing to order a set of the office furniture advertised in...

2. I would like to apply for the position of a sales manager...

3. I am writing to complain about the watch I bought in your shop.

4.... Could you let us see examples of.... Could you also send us a new catalogue of...

5. This is to confirm our telegram sent to you earlier today...


6. To

From

Subject

Date

   

C.M.

7. To

Fax No

From

Fax No

Date

Re / Subject

Pages

 


APPENDIX 5.

SPEECH PATTERNS

Introduction Первая встреча
Formal / semiformal В официальной / полуофициальной обстановке
Let me introduce Mr. Bond Разрешите представить г-на Бонда
This is Ann Smith / my friend Jack Это Энн Смит / мой друг Джек
Oh, Paul, I'd like you to meet Stephen Parker. – How do you do? Поль, я хотел бы представить тебе Стевена Паркера. – Здравствуйте.
Do you know Peter Rein? – No, I don't think so. Вы знакомы с Питером Рейном? – Нет, не думаю.
Excuse me, my name's Michael Swan. – Pleased to meet you. Меня зовут Майкл Свон. – Рад познакомиться.
Informal В неформальной обстановке
Pete, meet Jenny. – Hello, Jenny. – Hi, Jenny! I'm Pete. – Nice to meet you, Pete. Пит, познакомься с Дженни. – Привет, Дженни, меня зовут Пит. – Рада познакомиться, Пит.
Greetings and small talk Приветствия и разговор при встрече
Formal / semiformal В официальной / полуофициальной обстановке
Good morning / Good afternoon / Good evening (ladies and gentlemen)! Доброе утро / день / вечер (дамы и господа)!
Informal В неформальной обстановке
Hello / Hi! Здравствуйте / Привет!
Morning! / Afternoon! / Evening! Доброе утро / день / вечер!
Mary! Good to see you (again)! – It's good to see you! Мэри! Рад видеть тебя (снова). – И я рада видеть тебя.
How are you? How are things (with you)? / How are you getting on? Как дела? Как поживаешь?
How is Alice? How is everybody at home? Как там Алиса? Как твои домашние?
Nice to see you! I haven't seen you for ages! Рад тебя видеть! Целую вечность тебя не видел!
Replies: Ответные реплики:
Very well, (thank you). And you? Очень хорошо, спасибо. A ты?
I'm fine, (thank you). How are you? Спасибо, прекрасно. A ты?
Not very well, I'm afraid – Oh, I’m sorry to hear that. К сожалению, не очень хорошо. – Правда? Мне жаль…
ОК / So-so / Not too bad, thanks. – And what's the matter? Нормально / Неплохо / Так себе, спасибо. – А в чем дело?
Words of Parting Прощание
Goodbye! / Goodnight! До свидания / Спокойной ночи!
Well, I'm afraid I must go now. К сожалению, мне пора идти.
Remember me to your parents. –Thank you, I will. Передавайте привет родителям. – Спасибо, передам.
Bye! And thanks for a lovely evening. – Bye-bye! / See you! See you later / tomorrow / on Monday Пока! Спасибо за чудесный вечер! – Пока! / До встречи! До завтра / до понедельника
Have a nice weekend / a good holiday / a good trip – Thanks, you too! Хороших выходных / хорошего отпуска / приятной поездки – И тебе того же!
Keep well. / Take care! Будьте здоровы (не болейте).
Opinion Обмен мнениями
How do you like it? Как ты это находишь?
Do you like this book? Вам нравится эта книга?
What do you think of him? Что вы о нем думаете?
Replies: Ответные реплики:
It's all right / OK. Нормально / неплохо.
I think it is wonderful / lovely/awful /boring / It depends... Мне кажется, это прекрасно / ужасно / скучно / Когда как…
Apologies Извинения
I am (very / so/ awfully) sorry. Я (очень) сожалею / виноват.
Excuse me, could you… (before asking for a request) Извините, вы бы не могли… (перед обращением с просьбой).
Pardon? Sorry? Простите (что вы сказали?)
Replies: Ответные реплики:
That’s OK / quite all right. Ничего страшного.
Please don’t worry. Не беспокойтесь.
Congratulations and wishes Поздравления и пожелания
Happy Birthday! Have a lovely day! That's really great news! Well done! С днем рождения! Удачного дня! Вот это новость! Молодец!
Congratulations! You worked hard for it/them. That's great! You lucky thing! Мои поздравления! Ты хорошо поработал! Здорово! Ну, ты и счастливчик!

 

Учебное пособие

Колышкина Лариса Леонидовна

Вихарева Галина Анатольевна

Воскресенская Нинель Евгеньевна

Ершова Надежда Эмилиевна

Захарова Светлана Александровна

Зачиняева Оксана Викторовна

Маковецкая Ирина Александровна

Силина Екатерина Кузьминична

 



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