Task 2. In pairs take part in a role-play. One of you is a customer, and the other student is a shop assistant. Follow the instructions below.

Level 1

Time 10 min.

 

A: Welcome the customer. Ask if he/she is being attended to.	B: Greet the shop assistant. Say that you need some help.
A: Ask if the customer is looking for something in particular.	B: You need... (a dress/a blouse/a shirt/jeans etc.) in a specific colour.
A: Ask what size the customer is.	B: Answer the question.
A: Say that the size is available, but not the colour.	B: Ask if they can order one for you.
A: Tell the customer that you can do it.	B: You still need to try it on to make sure you are OK with the size.
A: Show the customer to the fitting-room.	B: Ask if they have something a bit smaller.
A: Give the right size.	B: Now you are ready to place an order.
A: Repeat the information of the order: the piece of clothes, colour, size, time of delivery to the shop.	B: Ask when you need to pay: now or when receiving the order.
A: The customer needs to pay when he/she gets the order next week.	B: Ask if you can pay by credit card then.
A: Answer the question. Ask the customer to leave his/her phone number. You want to call him/her next week to remind about the order.	B: Leave the telephone number and say your name.
A: Check the information and ask to spell if something is unclear.	B: Thank the shop assistant and promise to come next week.

 

Task 3. In pairs take part in a role-play. One of you is a customer who wants to return an item to a store. The other student is a shop assistant. Read the task below.

Level 2

Time 10 min.

 

Card 1   You are a customer. You have recently bought a sweater, but now you think it does not fit you and you don’t like the colour. You want to return the sweater to the shop. Be ready to:   l ask if you can return the sweater; l explain why you want to return it; l answer the shop assistant's questions; l explain that you want cash back; l choose from the options that the shop assistant offers.

 

 

Card 2   You are a shop assistant. A customer wants to return a sweater which he/she does not like. Be ready to:   l ask what is wrong with the sweater; l ask if the customer has the receipt; l ask if he/she would like to exchange it for a different size and/or a different colour; l explain that you can't give cash back because the item was on a special offer and the customer can either exchange it or you can give him/her a store credit; l (if necessary, explain that a store credit means that you can give the customer a store coupon good for the sweater's cost).

 

Additional Practice

Task 4. In pairs take part in a role-play at a gift shop. One of you is a tourist and wants to buy a souvenir. The other student is a shop assistant. Read the task below.

Level 2

Time 10 min.

 

Card 1   You are a tourist and want to buy a souvenir, something to remind you of your visit. Ask a shop assistant for advice. You can also ask:   l what is unique about each item; l what the items are made of; l the price; Choose a souvenir and pay for it. Ask to gift-wrap it.

 

 

Card 2   You are a shop assistant in a gift shop. In your shop you have products at all price levels and most of them are unique and handmade. Greet the customer and help him/her to choose a souvenir. You can offer:   l calendars (with magnificent local views); l charms, pendants, earrings (with semi-precious stones); l scarves (silk, hand-made); l oil paintings of local landscapes (small ones that fit in a suitcase); l boxes of chocolates from gourmet chocolatiers (delicious and beautifully packaged); l refrigerator magnets, mugs and postcards with local views, etc.

 

Self-assessment/Peer-assessment

Task 5. Work in pairs to role-play situations at the shop. Use ROLE-PLAY ASSESSMENT RUBRICS/CRITERIA (Appendix) to assess your/your partner's performance.

Unit 3. Leisure Time

 

 

Objectives: In this unit students will:

- learn common phrases to discuss free time activities;

- take part in role-plays to practice talking about what to do in their free time and where to go out.

 

Task 1. Read the phrases and practice saying them:

 

Making suggestions about free time activities:	Arranging the time:
Would you like to play tennis? Do you fancy a game of darts? Let’s go swimming in the pool. How about going to a cafe? What about an Italian meal? Why don’t we go out for a coffee? We could stay at home and watch a film online. Won’t you join us for a game of snooker?	What’s the best time to meet? Will you be ready at 8.30? When shall I call for you? Let’s arrange the time to leave. I’ll pick you up at 5.30. Let’s make it 5.30 at your place. 8.20 will be fine with me.
Negative response:	Positive response:
It’s nice of you to ask, but I am not keen on... I don’t think I will, but thanks all the same. I’m not in the mood for it now, sorry. I thought I’d have an early night. I wanted to have an evening at home. I honestly can’t afford the time. If you don’t mind I’ll stay in tonight. No, let’s go skating for a change. I'd rather not. I am not sure.	I’d like that very much! That would be very nice. That sounds like a good idea. I like the sound of that. I’d love to, thank you very much. That’s a really good idea, let’s go. I’d be very glad, thanks a lot. That's what I have always wanted to try!