Write a letter to your travel agent, telling him your schedule for a business trip.

Ask him to book you flights and hotels.

Lesson 4. Staying at the hotel

Warm up

I. Answer the following questions.

· Have you ever stayed at a hotel? What services were available?

· What are guests requested to do when they stay at hotels?

· Is it necessary to confirm reservation?

· What is a motel?

· What is a guest house?

Active vocabulary

Never before in the history of the world have businessmen traveled so much as they do today. It is not surprising because we are living in the world of growing international trade and expanding economic and technical cooperation.

Fascinating though it is for tourists, traveling has, however, become the most tiring of all the occupations for many businessmen and experts. Choosing a comfortable hotel to stay at is therefore a matter of importance.

There are plenty of good hotels, motels and guest-houses in the world conveniently located for major business centers.

I. Translate the words and phrases, practise their pronunciation.

make a reservation for a room	single room
booking confirmation	twin room
in advance	double room
discount	standard room
inclusive	superior room
hotel facilities	junior suite room
the rate includes sauna, gym, parking, safe deposit box.	suite room
check-in time	B&B - bed and breakfast - питание: завтрак
check-out time	HB - half board– полупансион (как правило, завтрак и ужин)
pay for services	FB - full board – трехразовое питание
payment in local currency	All Inclusive – питание по программе "все включено"
pay cash	At the moment there are no rooms available.

II. Look at the following pictures of hotel facilities. Which would you expect to find in your hotel if your company sent you on a business trip?

III. Which of these hotel facilities are the most important to you?

Active vocabulary

I. Read the following dialogues in pairs, paying attention to the words in bold.

A. Reserving the room at the hotel

Receptionist: Hello. Northern Star Hotel. Can I help you?

Mr. Brown: Yes. I'd like to reserve a single room with bathroom, for three nights, from Wednesday, the 12^th of February, to Friday, the 14^th of February, inclusive.

Receptionist: Let me see... Yes, sir. A single room for three nights with English breakfast, is that right?

Mr. Brown: Yes, that's right.

Receptionist: What is your name, please?

Mr. Brown: It isn't for me, it's for Mr. Clyde.

Receptionist: Could you spell it, please?

Mr. Brown: Yes, of course. C-L-Y-D-E.

Receptionist: Thank you, sir.

Mr. Brown: Shall I send a deposit?

Receptionist: No. It isn't necessary, sir.

Mr. Brown: Thank you very much.

B. Checking in

John: Good evening, I have reserved a double room for three nights at your hotel.

Receptionist: What is your name, please?

John: Mr. Clyde.

Receptionist: Yes. We have reserved a room for you. It is room 235. It’s quiet and comfortable. Will you register, please? Here are the forms.

John: How much do I pay?

Receptionist: Ninety dollars a day plus tax. How will you pay?

John: Can I pay with a credit card?

Receptionist: Sure. The porter will take your suitcases and show you up the room.

John: Thank you.

C. Checking out

Mr. Clyde: I am checking out tomorrow. Could you please make out the bill?

Receptionist: Just a moment, please. Here is your bill for the apartment, telephone and room service.

Mr. Clyde: How can I pay?

Receptionist: You can pay here with your credit card

Mr. Clyde: Could you send my suitcases down tomorrow?

Receptionist: Of course, sir.

II. You are checking into a hotel. Help the receptionist to fill in your hotel card and registration form.

Registration form

Name of hotel or address of house________________________

TO BE FILLED IN IMMEDIATELY ON ARRIVAL:

1. Surname___________________________________________

2. Christian names_____________________________________

3. Nationality_________________________________________

4. Date of arrival________________5. Sex_________________

6. Particulars of Registration Certificate or Passport__________

7. Arrived here from___________________________________

(give last address in full)

Signature of person to whom the above particulars relate______

TO BE FILLED IN ON DEPARTURE

8. Date of departure____________________________________

9. Destination (Give new address in full) ___________________

Signature of person to whom the above particulars relate______

III. Imagine you wish to stay at a London hotel. What would you reply to the hotel clerk?

Receptionist: Good afternoon, San Felice Hotel. May I help you?

You: ________________________________________________

Receptionist: Certainly. When for, madam?

You: ________________________________________________

Receptionist: How long will you be staying?

You: ________________________________________________

Receptionist: What kind of room would you like, madam?

You: ________________________________________________

Receptionist: Certainly, madam. I’ll just check what we have available. Yes, we have a room on the 4th floor with a really splendid view.

You: ________________________________________________

Receptionist: Would you like breakfast?

You: ________________________________________________

Receptionist: It’s eighty four euro per night excluding VAT.

You: ________________________________________________

Receptionist: Who’s the booking for, please, madam?

You: ________________________________________________

Receptionist: Okay, let me make sure I got that: Mr. and Mrs. Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct?

You: ________________________________________________

Receptionist: Let me give you your confirmation number. It’s: 7576385. I’ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.

You: ________________________________________________

IV. Imagine you are checking out of the hotel.

Receptionist: Good morning. May I help you?

You: ________________________________________________

Receptionist: One moment, please, sir. Here’s your bill. Would you like to check and see if the amount is correct?

You: ________________________________________________

Receptionist: That’s for the phone calls you made from your room.

You: ________________________________________________

Receptionist: Certainly. May I have your passport, please?

You: ________________________________________________

Receptionist: Could you sign each cheque here for me?

You: ________________________________________________

Receptionist: Here are your receipt and your change, sir. Thank you.

You: ________________________________________________

Listening