I. Listen to the conversation of a guest in a hotel. Find five mistakes in the following sentences.

II. Listen to the conversations once again and check if you found more mistakes.

Conversation 1

Guest: Good night. I have a reservation.

Receptionist: Good evening. What name is it, please?

Guest: Carbalho, Paolo Carbalho.

Receptionist:How long are you staying, Mr. Carbalho?

Guest: I’m staying during two nights.

Receptionist:OK. You are in the room 312 on the third floor. Here’s your key card.

Guest: How this works?

Receptionist:Well, once you’ve opened the door, you have to insert it into the slot in the wall to turn on the electricity in your room.

Guest: Right. And does it also activate the air-conditioning?

Receptionist:Yes. The air-conditioning comes on as soon as you put the card in the slot.

Guest: Fine. You think could you give me a wake-up call tomorrow morning?

Receptionist:Yes, certainly. What time?

Guest: At 7 o’clock, please.

Receptionist:Of course.

Guest: And what time is breakfast?

Receptionist:Breakfast is served from 7 to 10, and lunch from 12 until 2.

Guest: Right.

Receptionist:Do you need any help with your luggage?

Guest: No, it’s all right thanks. I can manage. Could you tell me where is the lift?

Receptionist:Yes, it’s just at the end of the passageway. Enjoy your stay at the Imperial Hotel, Mr. Carbalho.

Conversation 2

Guest: Good morning. I like check out, please.

Receptionist:Good morning, Mr. Carbalho. Did you enjoy your stay?

Guest: Yes, the room was very comfortable. I’m afraid I have problem with the remote control for the television, though. It fell in the bath last night while I was getting out, and it doesn’t appear to be working now. I’m terribly sorry.

Receptionist: Don’t worry, Mr. Carbalho. We’ll sort it out. Thank you for telling us. Did you have anything from the minibar?

Guest: Yes. I had one bottle of mineral water and any beer.

Receptionist: How many bottles?

Guest: Just one. And I also made two telephone calls to Lisbon.

Receptionist: Right. I’ll just add that to your bill. That’s?354.25, please.

Guest: I pay by American Express?

Receptionist: Yes, of course.

Guest: Here’s my card.

Receptionist: Thank you. Could you sign here, please?

Guest: Of course. Would it be OK my bags here? My plane doesn’t leave until later this afternoon, and I want to do a bit of shopping before I leave Ljubljana.

Receptionist: Yes, certainly. Just bring them into the office, and you can leave them as long as you like.

Guest: Thank you. I’ll be back at about 3 o’clock to pick them up.

Business One: One, Oxford University Press

 

II. Complete the useful expressions for checking into and out of a hotel.

1. Good………………….a reservation.

2. I’m staying for……….

3. How…………….this……?

4. Do…………..call tomorrow morning?

5. Could you tell me where………?

6. Good morning……………please.

7. I’m afraid…………..with the remote control.

8. I had a bottle of mineral water and……….

9. Can…………………..American Express?

10. Would it be OK……………….here?

Speaking

Role-play “Checking into a hotel”.

You have a reservation for a double room for three nights at the Hotel Suisse in Lucerne. You need to know if there is a safe in your room and how it works. You would like to have dinner in the hotel and you need an alarm call every morning at 6 o’clock. Your partner will be the receptionist.

Role-play “Checking out of the hotel”.

You’ve had a couple of things from the minibar, and, unfortunately, you dropped a bottle of champagne. You have also made several calls home. You would like to pay by credit card, and you need a taxi to go to the railway station. Your partner will be the receptionist.

Writing

Write a short review of your stay at the Imperial Hotel to post on their website. Include your opinion about your room, the food, the service, and the location of the hotel. Invent any details you need.

Lesson 5. Getting around the Town

Warm up

· Some people say that men never want to ask for directions when they are lost. What is your opinion? What do you do?

· Are you good at giving directions? What are good directions?

Active Vocabulary

I. Translate the words and phrases, practise their pronunciation.

how do I get to ……?	opposite
what's the best way to ……?	near
where is …..?	next to
go straight on (until you come to ….).	between
turn back/go back	at the end (of)
turn left/right (into ……-street).	on/at the corner
go along ……	behind
cross …….	in front of
take the first/second road on the left/right	(just) around the corner
it's on the left/right	traffic lights
straight on	crossroads, junction

Reading

I. Skim the text for general understanding. Pay attention to the words in bold.

Travel scams

So, you arrive at your holiday destination, looking forward to a stress-free fortnight away from it all, but no sooner do you get off the plane than you’re tricked out of $ 200 of your spending money. That’s what happened to me, anyway, and I’ll tell you how. I took a taxi to my hotel, as everything was looking a little strange. When we stopped, I gave the driver a $100 bill, but he waved it in my face saying I’d confused it with a $1note. So I gave him another bill, and while I was thanking him for pointing out my mistake, he drove off. It wasn’t until I got to my hotel room that I realized he’d somehow pocketed my first $ 100 bill and got me to give him another one. As simple as that. But the taxi dodge is only one of the many travel scams used to relieve tourists of their money and belongings. Here are five more common scams to watch out for when you’re far away from home:

1_____

You are walking down the street, enjoying a bit of the local culture and admiring the architecture, when splat! A large piece of what looks like bird poo lands on your shoulders, dirtying your best holiday clothes.

Suddenly a person appears with a cloth and offers to wipe off the mess, complaining about the pigeons that live in their city. Beware. While cleaning you up, they will also be robbing you of all the valuables in your pockets.

2_____

You are at the airport and you put your laptop on the luggage scanner conveyor belt before waiting behind two people to go through the metal detector. The first passes with no problems, but the detector goes off when the second person goes through. They then proceed to remove all their jewellery and empty their pockets of everything from coins to chewing gum. By the time you get through the machine the first person has disappeared, and so has your laptop.

3._____

You are delighted to find that changing your money on the black market from the suspicious-looking guy on the corner will give you a much better rate than at the bureau of change or the hotel front desk, and there’s no commission either. You hand over your cash to get a huge number of notes, which you rush to put away before someone can take them. Counting your money in the hotel room, you realize you’ve been handed a pile of worthless notes.

4_____

There you are feeling very pleased with yourself for managing to find an empty compartment. While waiting for your train to leave the station, someone on the platform taps at the window calling to you. You go to find them, only to see them run off. When you return to your seat, you find an even emptier compartment–your bags have been stolen.

5_____

A friendly stranger starts talking to you and while you are chatting away, a policeman approaches. He says he is looking for some false banknotes and asks to see your passport and money. The other traveler hand his over and gets them back. When you hand over your cash, the policeman and the traveler disappear with it.

Note: Scam–a trick which is designed to take money from people in a dishonest way)

From Business One: One, Oxford University Press

Reading comprehension

I. Read the text once again and find in the text English equivalents for the following Russian phrases:

обмануть, перепутать с чем-либо, указать на ошибку, купюра, афера/обман, имущество, протирать/вытирать, обокрасть, драгоценности, портативный ноутбук, пункт обмена валюты, горсть ничего не стоящих монет, купе в вагоне, стучать в окно, фальшивомонетчик.