XII. Look at this picture of the City Garden Hotel lobby. True or false? Give the right answer.

1. The bell desk is close to the entrance.

2. Rent-an-Auto is next to the entrance.

3. To get to the elevators, turn left at the concierge desk.

4. The telephones are beyond the front desk.

5. To get to the Garden Coffee Shop, turn left just inside the hotel entrance.

XIII. Look at the hotel map. You are at the entrance. Read the sentences below. Circle the word or words in parentheses that best complete each sentence.

1. Mac's Mags is (opposite, beside) Rent-an-Auto.

2. The front desk is (across from, past) the concierge desk.

3. Bob's Beauty Salon is (opposite, beside) the elevators.

4. The restrooms are at the back of the hotel, (beyond, opposite) the
front desk.

5. The Rose Room is (past, across from) the elevators.

XIV. You are a greeter at the City Garden Hotel. Have a partner ask you how to reach three places in the lobby. Give directions from the entrance to each location.

READING

Accommodation is one of the largest and fastest growing sectors in the tourism industry. In Canada, for example, in 1997, approximately 173,000 people were employed in hotels and other lodging operations. Between 1986 and 1996, accommodation services experienced growth of 39%.

Reasons for this are:

• demand is extending beyond traditional seasons, e.g. conferences during the summer at ski resorts

• growth of large chains and increased interest in vacation or time-share concepts

• increased interest in Canada as a destination.

The benefits of growth are reaped by those looking for careers in this sector. New jobs are being created, movement along one's career path is accelerated, opportunities for positions and careers in different regions and types of establishments are increasing.

TEXT 1 Hotels

• Hotel properties usually cater to both business and pleasure travellers and offer a wide range of accommodation types.

• Deluxe, airport and convention hotels are generally located in urban centres or near airports. They are often large (over 150 rooms) and have a wide range of facilities and services (e.g. convention rooms, restaurants, shops, fitness centres). Many are members of a chain, meaning that the property is part of a larger company and has sister properties in other areas. The benefit of working at a chain to an individual employee might be the ability to transfer to other properties in the chain.

• All-suite hotels are increasingly popular. Each unit contains the same facilities as an apartment, meaning the traveller has a private place for meetings (i.e. the dining room table) and a kitchen for cooking meals.

• Smaller, privately owned hotels offer lodging and many also contain a cafe or restaurant, and a beverage room.

• Resort hotels and lodges are usually located in or near recreational sites. Many offer guests a wide range of activities, such as golf, skiing, tennis, riding or water sports. They may also offer entertainment (e.g. nightclubs, shops, piano bars, casinos, dinner theatre) and have convention facilities.

• Motels, motor hotels and inns are often much smaller (less than 150 rooms), less expensive facilities that appeal to overnight or short-stay travellers. Some motels are franchise or chain operations, others are independently owned and operated. Motels are often found in smaller communities, the suburbs of cities and along major highways.

ACTIVITIES

I. Fill in the blanks with an appropriate word from the box below

wholemanage travellers dormitory-style home-like facilitiesguests accommodation stays positions touch washroom areassleeping bags motorhome cater except

Bed and Breakfasts and Farm/Ranch Vacation Sites

These … to people wanting a personal …, a unique heritage or lifestyle setting, or a … atmosphere. Few accommodate more than 8-10 people. Prices and amenities vary greatly from operation to operation. There may not be many … at these sites, as many are owner-operated sites and small enough that just one or two people can …. However, a position at one of these sites can be as varied as any in the industry. Helping the … saddle up in the morning might be part of the 'front desk' position!

Cabins, Cottages and Houseboats

Often located in recreation …, and offering … such as a beach, fishing rentals, playgrounds, etc., these are often destination sites for travellers. Generally, … are longer than a night or two and involve the … family, including the dog.

Campgrounds

Campgrounds cater to … who have their own roof, usually a tent or …, but require a serviced site for it. Campgrounds range in the services they supply, from 'wilderness sites' with no services … maybe an outhouse, to full power and water hookups, with complete restaurant, laundry, entertainment and … facilities. This type of … generally appeals to travellers who want an inexpensive outdoor experience and/or related activities, such as hiking, canoeing, fishing, hunting or boating.

Hostels

These are usually non-profit facilities catering to budget-conscious or adventure travellers. Guests supply their own …, cook their own meals, and often sleep in … rooms.

TEXT 2

What makes a good hotel? What do people want from a hotel? A good bed? A comfortable room? A modern building? Work in pairs. Make a list of five things you would expect from a good hotel. Look at the hotel web pages. Which hotel:

1. is the best for business travellers?

2. sounds the most luxurious?

3. is the most attractive to you?

El Hana Beach

Tunisia

Official Rating – 3* – Bed and Breakfast / Half-board

A comfortable, 3-star hotel situated in a garden of palm trees, next to the lovely Sousse beach and within walking distance of the Medina.

Accommodation

Twin and family rooms that can accommodate up to 4 guests. Modern furnishings with bright colours. Air-conditioning, telephone, private bathroom with WC. Balcony with partial sea view.

Facilities and Services

The main restaurant in the hotel serves a large American-style breakfast buffet and dinner buffet. There are 3 indoor bars and a comfortable snack bar.

Radisson SAS Hotel

Nice, France

Discover a new world of sensations at French Riviera – stay at the landmark. Radisson SAS Hotel in Nice where excellence meets originality in a modem ambience.

The hotel features 331 rooms and suites decorated in three imposing and original designs.

With 11 excellent meeting rooms, our hotel can accommodate 400 in the new ballroom and 300 for lunch or dinner on the rooftop terrace.

Ideally located on the famous Promenade des Anglais between the romantic old town and the Arenas Business Park, the Radisson SAS Hotel in Nice is easily accessible by train, plane, and car. The hotel is a five-minute drive from Nice International Airport, and a ten-minute walk from the train station.

Ballymaloe

Cork, Ireland

Ballymaloe is a large country house on a 400-acre farm 20 miles east of Cork City, Ireland. The hotel is family run. Guests enjoy comfortable accommodation and an award-winning restaurant in pleasant rural surroundings.

Ballymaloe is 5 km from several seaside villages that provide fishing, bathing beaches, and beautiful cliff wafts. Hotel facilities include an outdoor swimming pool, small golf course, tennis court, woodland walks, and a children’s play area. There is often live music in the evening.

Holiday / vacation and small conference venue.

ACTIVITIES