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ДІЛОВА ІНОЗЕМНА МОВА Методичні рекомендації до підручника I. Dubicka, M. O’Keeffe “English for International Tourism” з розвитку усного мовлення для студентів ІІІ курсу денної форми навчання напряму 6.020107 – Туризм
Запоріжжя
Розглянуто Рекомендовано науково-методичною кафедрою перекладу за фахом комісією з напряму філології протокол № 4 від 10 листопада 2010 р. протокол № 4 від 4 січня 2010 р.
Ухвалено до друку вченою радою Інституту іноземної філології КПУ протокол № 5 від 20 січня 2011р.
ДІЛОВА ІНОЗЕМНА МОВА Методичні рекомендації до підручника I. Dubicka, M. O’Keeffe “English for International Tourism” з розвитку усного мовлення для студентів ІІІ курсу денної форми навчання напряму 6.020107 – Туризм
Укладачі: В. Ю. Єремута, ст. викладач. А.Г. Лобата, викладач. ВСТУП Ці методичні рекомендації мають надати студентам додатковий навчальний матеріал, який сприятиме розвитку усного мовлення. Наведені матеріали призначені для студентів III курсу напряму “Туризм”. Їх тематика повністю збігається з тематикою робочої програми та основним підручником напряму “English for International Tourism” I. Dubicka, M. O’Keeffe. Методичні рекомендації розроблено таким чином, що більша їх частина призначена для самостійного опрацювання з використанням словників загальної лексики та термінологічних словників. Методичні рекомендації побудовані за тематичним принципом і містять десять уроків (Units). Кожний урок структурований так, щоб розвинути навички усного мовлення за певною темою. Кожний розділ містить глосарій до теми. Майже в кожному розділі подається текст для читання та перекладу, пропонується дати відповіді на запитання по тексту, різні лексичні та граматичні вправи. Більшість вправ має комунікативну спрямованість. Вони сприяють автоматизації клішованої лексики професійної спрямованості та допомагають розвивати навички діалогічного та монологічного мовлення студентів. UNIT 1. ALL IN A DAY’S WORK
Reading 1 1. Read about four people who work in the tourist industry. Match each person with one of the jobs: hotel receptionist, restaurant manager, tour leader, tourist information officer Kukrit __ I work in the centre of Bangkok, at Hualamphong railway station. My job is to advise tourists about accommodation, transport, and sightseeing. It takes a lot of energy – you need to be patient and friendly. I really like helping people to have a nice time in my city, but it’s very tiring. Monika __ I work six days a week, including evenings. In this job you need to be well organized and efficient. I plan the menus with the chefs, handle the day-to-day running of the business, do the accounts, and manage a team of ten. The only part of the job I don’t like is dealing with customers’ complaints. Ramon __ What I like about my job is that every day is different. I’m part of a team and we all get on well. I have to check guests in and out of the hotel, take reservations, and sort out problems. I enjoy dealing with people – except the ones who are rude. For a job like this, you need to be a sociable person and to be diplomatic. Alex __ When I’m on a tour, I’m my own boss, and I really enjoy that. You need to be calm and resourceful for this job. Basically, I’m responsible for making sure that the tour goes smoothly and that people enjoy their holiday. I check the transport arrangements, organize the accommodation, tell people what’s happening each day, and deal with any problems. The only negative thing is that it’s a big responsibility.
Read the information again. Complete the notes.
Write the correct name. a.____________ doesn’t like dealing with complaints. b.____________ likes helping people to have a nice time in his/her city. c.____________ likes being his/her own boss. d.____________ doesn’t like rude people.
Find two words in the texts above that describe the personal qualities you need for each job. Then add one more of your own.
Reading 2 Read about Andrew Sharpe from Jamaica. Andrew Sharpe Personal details Age 28. Single Born in the Parish of Manchester Jamaica Tourism experience Started in tourism at the age of twelve, as an assistant in a restaurant; Trained on the Cayman Islands – one-year work experience as a chef; Other tourism jobs: hotel front desk, car rental supervisor, night manager of a small hotel, check-in clerk for a charter airline. Present job Runs his own tour company ('Authentic Caribbean Holidays Ltd.'); Promotes Unique Jamaica programme (adventure travel); Attends trade fairs; Runs in-school programmes for Jamaican students to teach tourism development, sustainability, and community tourism; Offers internships and work experience for university students; 'There's so much to do in tourism. There are many aspects: hotels, water sports, tour operation, travel agents.'
What do you need to succeed in tourism? 'Working in tourism is about love-love for the industry. If you don't love it, forget it. It's a people industry. It's providing service. It's people enjoying and experiencing your culture. That's crucial. If you don't have that love, it doesn't make sense. If you work in the industry, you've got to love it.' What do you like about tourism? 'You get to experience different cultures, coming to Europe to see how they operate and live, what they like... In Europe you see something done differently which can help you with the same procedure back home, looking at it from a different angle. Even travelling inter-island, visiting various islands, then you see "OK, this island does it this way, we do it that way", and so forth.' What do you do to relax? As a Caribbean, part of our life is enjoyment – having fun, our music, food, culture – it's natural for us. I play cricket. I love cricket, with friends, on the beach, and football...' What's the future for you? 'My goal is hopefully to become Minister of Tourism, Director of Tourism, that's my main goal. You have to have a rounded knowledge of the industry, from ground level to the top.'
Answer the questions 1. When did Andrew start working in tourism? 2. What jobs has he done in tourism? 3. What does he do now? 4. What does he think is important when you work in tourism? 5. What does he want to do in the future? Vocabulary 1 It's my job Put the following jobs into two categories:,
Pilot, tour guide, flight attendant, tourist information officer, travel agent, waiter, receptionist, resort rep, chef, porter, hotel manager, airline check-in clerk 2. Answer the questions: 1. How many different categories are there? 2. Can you think of other tourism jobs for each of the categories? If you don't know the name, describe what the person does. 3. What is the best job in tourism in your opinion?
Vocabulary 2 Whose job is it? Match the words in the box with the sentences below and translate them:
1. Someone has to make sure that everything in the guests’ rooms is in order. 2. Mr. and Mrs. Murthy would like to discuss arrangements for their daughter’s wedding reception. 3. The guests’ bills need to be prepared. 4. Someone has to be sure there is enough wine, beer and spirits. 5. The sheets and towels have to be taken upstairs. 6. Four guests have just entered the restaurant. 7. The waiter wants wine and beer for his tables. 8. A special cake should be made for the function. 9. The busy summer season is approaching and more staff are required. 10. Someone should plan the cooking time for dinner. 11. This letter booking two rooms for next month needs a reply. 12. Someone has to welcome guests and complete the registration form. 13. Someone has to prepare early morning teas. 14. Guests at table 8 are ready to order. 15. A lady on the telephone wants to know if there is a room available at the weekend. Quiz “Countries and Nationalities” Each of these sentences has a nationality word missing. Add the missing words to the puzzle. Remember to use a Capital Letter. (The first one is done for you as an example.) 8
1.If he comes from Cairo, he must be.... 2.If she lives in Paris, she must be.... 3.If they live in Brussels, my guess is that they're.... 4.If he lives in Warsaw, I expect he's.... 5.If she comes from Rome, she's...., I suppose. 6.He works in Tokyo, so I think he's.... 7.As she's from Budapest, I presume she's.... 8. If he comes from Toronto, he probably speaks.... 9.If they live in San Paulo, they're probably.... 10.As they live in Athens, I think they're... 11.He lives in Beijing, so presumably he's.... 12.Her home town is Amsterdam, so I guess she's.... 13.Their head office is in Madrid: they are a.... firm. 14.If they work in Kuala Lumpur, I expect they're.... 15.He has a house in Istanbul, so he must be.... 16.If they come from Edinburgh and Cardiff, they're both...
UNIT 2. FLY-DRIVE HOLIDAYS
Reading Hertz a…………………………………………. You’ll enjoy the reliability of a car that’s: i) usually a maximum of seven months old ii) checked, cleaned, and with full tank of petrol iii) delivered FREE to your doorstep and all a great value price that’s hard to beat. b………………………………………….. Your car will usually be no more than seven months old, or will have covered no more than 31,000 (50,000 kms) and will have passed a 19-point delivery check on all important mechanical and other parts prior to rental. Furthermore, all cars will be delivered to you thoroughly cleaned, both inside and out. c…………………………………………… To help you make the most of your holiday motoring, Hertz will give you an area road map. Parents can rest assured that all four-door cars are equipped with rear-door child-proof locks and that child safety seats are normally available at a small additional charge. d……………………………………………. Not only are the prices very competitive, but they are inclusive of: i) delivery and collection ii) unlimited mileage iii) 3rd party, fire and theft insurance iv) collision damage waiver, which covers the renter’s responsibility for accidental damage to the vehicle v) all local taxes e………………………………………………. Your car will be delivered to your hotel or apartment free of charge with a full tank of petrol and collected from you again at the end of the rental. Should you experience and difficulty with the car, a replacement vehicle, if necessary, will be delivered to you as quickly as possible. f………………………………………………… When you pre-book your Hertz car, availability is guaranteed, provided that you indicate your requirement at the time of booking your holiday. g………………………………………………..... i) Delivery and collection to and from your hotel or an apartment. ii) Unlimited mileage. iii) Insurance cover for: third party, fire and theft, Bail Bond in Spain, the Balearics and the Canary Islands, but exclusive of Personal Accident (see below) and contents cover. iv) Expenditure on oil and maintenance repairs, which will be refunded on production of receipts at the end of the rental. v) Local government taxes. vi) Collision damage waiver, which covers renter’s responsibility for damage to the vehicle.
2. Say if these statements are true (T) or false (F): a. Cars are never more than seven months old. ___ b. You have to collect the car from a garage. ___ c. When you get the car it will not be dirty. ___ d. You do not need to buy a local road map. ___ e. You must pay local taxes. ___ f. If you have a problem with the car it will be changed. ___ g. You can drive as far as you want without paying extra. ___ h. You must pay for any oil and maintenance repairs you need. ___ UNIT 4. CITY TOURS
Giving Direction Fill in the missing words in the sentences. There are several possibilities for some of them”
Reading 1 The changing face of the 'attractions industry' As the wishes and tastes of tourists and visitors change, tourist attractions have to change as well. In the last twenty or thirty years, there have been some significant developments. Natural attractions like sandy beaches and mountains cannot change very much, but nevertheless there have been developments, in particular a concern to preserve the environment and to make any buildings fit into the natural context. Perhaps the greatest changes have been in man-made attractions like museums and historic sites, which have become more interesting and entertaining places to visit, while still maintaining their role of teaching visitors about the past. In many of them, the aim is not just to display the past, but to take visitors into the past in an interactive way. Some have been converted into 'living museums' where actors in costumes meet the public and play the roles of characters from the past. In others, history is made vivid and exciting through the use of realistic waxworks, animatronics models, sounds, and even smells, to conjure up a sense of the past. Traditional festivals by definition do not change very much, but there has been a trend to increase the number of special events and festivals as cities realise that holding a music festival or an arts event is a good way of attracting tourists. Entertainment and leisure facilities are always having to change. In the developed world, the simple rectangular swimming pool, for example, is no longer enough – it has to be a water park, with flumes, chutes, splash zones, and wave machines. The tourist is always looking for new attractions, and the 'attractions industry' has to keep on changing.
Architectural features 1.Match the pictures of architectural features with the glossary of terms: arch –curved structure with straight sides, often supporting c bridge or the roof of a large building column –toll, solid vertical post made of stone, supporting or decorating a building or standing alone dome –round roof on a building façade –the front wall of a large building that you see from the outside minaret – all, thin tower, usually forming part of c mosque obelisk – a tall pointed stone column with lour sides, put up in memory of a person or an event portal –a large impressive door or entrance spire –tall, pointed lower on the top of a church tower –tall narrow building, or part of a building, either square or round vaulted ceiling – decorated roof made from a series of arches joined together
2. Add one of these words to the word groups listed below: construct granite statue long show alongside 1. high, wide, thick,_________ 2. underneath, in front of, _________ 3. depict, represent,_________ 4. build, erect,_________ 5. marble, stone, _________ 6. carving, sculpture, _________
Reading 2 1. Read these two talks by tour guides: a. 'We are now standing in front of the world's most famous memorial. This magnificent building is a superb example of Indian Mughal architecture. It was built by Shah Jahan in memory of his wife Mumtaz who died in 1631. It took almost twenty years to build and was completed in 1653. As you can see, it's made of white marble, and it looks especially beautiful early in the morning. Please notice the reflection in the water gardens in front of the main building. Are there any questions? OK, if you are ready, let's go inside.' b. 'This is one of the most famous landmarks in the city. It is a very good example of nineteenth-century engineering. The structure was designed by the French engineer, Gustave Eiffel – it was a gift to the USA from the people of France. It was built in 1886, and it stands 93 metres high. What is interesting is that the outside is made of copper – as you can see, this gives it a green colour. Do you have any questions? OK, follow me, please.'
Vocabulary 1. What is the function of the phrases (a-h) from the texts in Reading 1? Put them in the correct category (1-5) below: a. Do you have any questions? b. This is one of the most famous... c. As you can see,... d. OK, if you are ready, let's go inside. e. Please notice... f. This is a superb example of... g. The structure was designed by... h. It was built in... and it stands... 1. Introduction: saying where you are We are now standing in front of... ______________________ 2. Summarizing It is a very good example of... ______________________ 3. Giving key information It was built by... It was completed in ______________________ ______________________ 4. Pointing out specific details What is interesting is that... ______________________ ______________________ 5. Inviting questions Are there any questions? _______________________ 6. Getting ready to move on OK, follow me, please. 2. Fill in the missing words in the sentences below. Choose from the following. Use each word once only, although there are more words than you need. Read the whole text first before trying to fill the gaps:
Visitors arriving at the hotel will be interested to know what is on offer. Many hotels will arrange (1)____________tours by coach, or on foot to visit local (2)_____________. These may include historic (3)____________, art (4)___________or (5)_____________where objects from the past can be seen. Many people prefer to spend tune out of doors and like to travel into the (6)____________, where they can enjoy and photograph the (7)____________. The hotel can arrange half-day or full-day (8)____________ and a detailed (9)___________ will inform the guests of the exact route which will be taken. Guests are normally given some time to visit shops where they often buy (10)___________ to remind them of their holiday when they return home. Alternatively, they may enjoy a (11)_____________ on a boat on a river or canal. During the year there are many (12)____________ taking place in the local area. Information about the time and place of these should be (13)_____________ in the hotel so that guests are aware of what is going on. The hotel can expect to be very busy when national or local (14)_____________ are taking place. Some of these are famous all over the world and attract many visitors. Writing Reading Read the text, make up 8-10 questions to it and discuss the text: Oceanic Oddyssey: Vocabulary
UNIT 7. SERVICE AND SAFETY
Reading 1 1. Read this advice for people travelling to Egypt. Does it come from: a. a holiday brochure? b. an information website for British travellers? c. a postcard? Remember! • Respect local customs. Women should always dress modestly. Remember that you can be arrested for being drunk in public. • Make sure you have a valid visa for a stay of one month. It is impossible to leave Egypt with an out-of-date visa. • Take care if you plan to drive in Egypt. Driving conditions are different from Britain. Make sure you have valid local insurance. Always follow the spend limit. Try not to drive on country roads at night. • Bring enough money. Make that you can get more money if you need it. • Don't carry your passport and valuables with you. Keep them in the hotel safe. • Bring a hat and suntan cream. Avoid too much exposure to the sun. Make sure you drink plenty of bottled water and avoid drinking local tap water. • Don't forget to buy medical insurance. Make sure it covers the cost of medical treatment at a hospital in Egypt and repatriation to Britain. • Never take photos of, or near, military bases, airports, or official buildings. Respect people's privacy – ask before you take someone's photo. • Don’t travel ‘off the beaten track’ to areas not visited by tourists. • Never get involved with drugs. There are heavy penalties for all drug offences. 2. Read the advice again. Make notes: You should... You should avoid... You definitely must not... 3. Complete the definitions (1–10) with the highlighted words in the advice: 1._______________ are the situations on the roads. 2. ______________are punishments for breaking the law. 3. ______________ means officially recognized. 4. ______________ describes a place where people don’t often go. 5. ______________ are crimes involving drugs. 6. The ______________ is the fastest you can go in a car. 7. _______________ means sending someone back to their home country. 8. _______________ means no longer able to be used. 9. _______________ is the care you get in a hospital or from a doctor. 10._______________ are normal ways of living and behaving.
Writing Complete these sentences about Egypt: 1. Dress _______________________ 2. Never ______________________ 3. Respect _____________________ 4. Make sure you ____________________ 5. Avoid _________________________
Reading 2 Before you read 1. Work in pairs. Imagine a friend tells you they are planning to travel around the world. Discuss what advice you would give them about: a. eating and drinking. b. avoiding illness. c. personal safety. 2. Read the advice for travellers in this information leaflet. Match the headings (1–9) with the paragraphs (a–i): 1. Don't get bitten 2. Dangerous sports 3. Be careful what you eat 4. Women travellers 5. Security 6. Take care in the sun 7. Take care in water 8. Don't drink the water 9. Take care on the roads
Travelling around the world always involves some risk to your health. However, by taking a few simple precautions, and using your common sense, you can minimize the risk of illness, accident, loss, or injury. a. _______________ Always wash your hands before you eat. Try to eat only food that you know is freshly cooked. Don't eat food that has been kept warm. Avoid uncooked food like salads, and eat only fruit that you can peel. Be careful about fish and shellfish – in some countries they can be a health risk. b. _______________ Don't drink tap water unless you know it is safe. Use bottled water for drinking, washing food, and cleaning your teeth. If you can't get bottled water, boil the water before you drink it, or use purifying tablets. Avoid ice unless you know it is made from purified water. c. ________________ Always check local driving laws. If you are in a car, always wear a seatbelt. If you are on a bicycle or motorbike, wear a helmet. If you hire a car or bike, check that it's safe and that it has insurance. Never drink and drive. If you have an accident, tell the police as soon as possible. d. ________________ Take care not to get sunburnt. Wear a hat, sunglasses, and use sun cream with a high skin protection factor (25+) on exposed parts of your body. Drink plenty of liquids, particularly at the hottest time of the day. Keep young children and babies out of direct sunlight. e. ________________ Don't go swimming alone, especially in very cold water. Adults should watch each other for signs of trouble. Children should always be supervised by an adult who can swim well. Check with local people for information about dangers such as strong currents. f. _________________ If you are doing a dangerous sport like skiing, mountaineering, or diving, make sure you follow the safety procedures. Check that there are medical facilities available. You must get insurance which will pay for your medical expenses if you have an accident. Divers should wait 24 hours after their last dive before getting on a plane. g. _________________ Avoid insect bites, particularly mosquito bites, as mosquitoes carry malaria and other dangerous diseases. Keep your arms and legs covered after sunset, and use an insect repellent. Sleep in a room with screens on the windows, and use a mosquito net around the bed at night. h. __________________ If you are a woman, wear what local women are wearing. Wearing a wedding ring is a good way to avoid unwanted attention from men. Don't walk alone at night, especially in dark or empty streets, and avoid going to bars alone. Don't tell people where you are staying and always lock your door at night. Never accept lifts from strangers. i. ___________________ Don't carry large amounts of cash, and keep your money and credit cards in an inside pocket. Carry your bags carefully, and watch them all the time, especially in crowded places. Leave your valuables in the hotel safe, and get a receipt for them. Make a photocopy of your passport, and make a note of your credit card numbers. If you are robbed, always tell the police.
3. Which paragraphs give advice about: a. health?_________________ b. safety?_________________ 4. Find two ways to avoid each of these dangers. Make notes below: 1) Sickness from eating bad food a. wash hands b. ____________________ 2) Sickness from drinking bad water b. ____________________ 3) Injury in a road accident a. ____________________ b. ____________________ 4) Sunburn a. _____________________ b. _____________________ 5) Accidents while swimming/doing sport a. _____________________ b. _____________________ 6) Insect bites a. _____________________ b _____________________ 7) Being robbed a. _____________________ b. _____________________ Speaking Work in pairs. Think of replies to these questions from travellers. Don't look back at the text: • 'I'm a woman travelling alone in Egypt with my six-year-old son. How can I make sure we'll be safe?' • 'We're spending a month in India. We like trying local food and drink, but we're worried about getting ill.' • 'We're travelling to Borneo to go trekking in the jungle. It's not the monsoon season, but we're still worried about malaria.' • 'I love all sports, especially water sports. Is it OK to go swimming and diving at this time of year?' Writing Read the text and think of the word that best fits each space. Use only one word in each space. There is an example at the beg
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