Find two words in the texts above that describe the personal qualities you need for each job. Then add one more of your own.

Job	Qualities
1. tourist information officer	patient __________ __________
2. restaurant manager	_________ __________ __________
3. hotel receptionist	_________ __________ __________
4. tour leader	__________ __________ __________

Reading 2

Read about Andrew Sharpe from Jamaica.

Andrew Sharpe

Personal details

Age 28. Single Born in the Parish of Manchester Jamaica

Tourism experience

Started in tourism at the age of twelve, as an assistant in a restaurant;

Trained on the Cayman Islands – one-year work experience as a chef;

Other tourism jobs: hotel front desk, car rental supervisor, night manager of a small hotel, check-in clerk for a charter airline.

Present job

Runs his own tour company ('Authentic Caribbean Holidays Ltd.');

Promotes Unique Jamaica programme (adventure travel);

Attends trade fairs;

Runs in-school programmes for Jamaican students to teach tourism development, sustainability, and community tourism;

Offers internships and work experience for university students;

'There's so much to do in tourism. There are many aspects: hotels, water sports, tour operation, travel agents.'

 

What do you need to succeed in tourism?

'Working in tourism is about love-love for the industry. If you don't love it, forget it. It's a people industry. It's providing service. It's people enjoying and experiencing your culture. That's crucial. If you don't have that love, it doesn't make sense. If you work in the industry, you've got to love it.'

What do you like about tourism?

'You get to experience different cultures, coming to Europe to see how they operate and live, what they like... In Europe you see something done differently which can help you with the same procedure back home, looking at it from a different angle. Even travelling inter-island, visiting various islands, then you see "OK, this island does it this way, we do it that way", and so forth.'

What do you do to relax?

As a Caribbean, part of our life is enjoyment – having fun, our music, food, culture – it's natural for us. I play cricket. I love cricket, with friends, on the beach, and football...'

What's the future for you?

'My goal is hopefully to become Minister of Tourism, Director of Tourism, that's my main goal. You have to have a rounded knowledge of the industry, from ground level to the top.'

 

Answer the questions

1. When did Andrew start working in tourism?

2. What jobs has he done in tourism?

3. What does he do now?

4. What does he think is important when you work in tourism?

5. What does he want to do in the future?

Vocabulary 1

It's my job

Put the following jobs into two categories:,

travel jobs

hotel jobs

Pilot, tour guide, flight attendant, tourist information officer, travel agent, waiter, receptionist, resort rep, chef, porter, hotel manager, airline check-in clerk

2. Answer the questions:

1. How many different categories are there?

2. Can you think of other tourism jobs for each of the categories? If you don't know the name, describe what the person does.

3. What is the best job in tourism in your opinion?

 

Vocabulary 2

Whose job is it?

Match the words in the box with the sentences below and translate them:

Advance reservations clerk Banqueting manager Cashier Cellarman Chef

Dispense bartender Enquiry clerk Head waiter Housekeeper House porter

Pantry maid Pastry cook Personnel manager Receptionist Waitress

 

1. Someone has to make sure that everything in the guests’ rooms is in order.

2. Mr. and Mrs. Murthy would like to discuss arrangements for their daughter’s wedding reception.

3. The guests’ bills need to be prepared.

4. Someone has to be sure there is enough wine, beer and spirits.

5. The sheets and towels have to be taken upstairs.

6. Four guests have just entered the restaurant.

7. The waiter wants wine and beer for his tables.

8. A special cake should be made for the function.

9. The busy summer season is approaching and more staff are required.

10. Someone should plan the cooking time for dinner.

11. This letter booking two rooms for next month needs a reply.

12. Someone has to welcome guests and complete the registration form.

13. Someone has to prepare early morning teas.

14. Guests at table 8 are ready to order.

15. A lady on the telephone wants to know if there is a room available at the weekend.

Quiz “Countries and Nationalities”

Each of these sentences has a nationality word missing. Add the missing words to the puzzle. Remember to use a Capital Letter. (The first one is done for you as an example.) 8

 

1.If he comes from Cairo, he must be....

2.If she lives in Paris, she must be....

3.If they live in Brussels, my guess is that they're....

4.If he lives in Warsaw, I expect he's....

5.If she comes from Rome, she's...., I suppose.

6.He works in Tokyo, so I think he's....

7.As she's from Budapest, I presume she's....

8. If he comes from Toronto, he probably speaks....

9.If they live in San Paulo, they're probably....

10.As they live in Athens, I think they're...

11.He lives in Beijing, so presumably he's....

12.Her home town is Amsterdam, so I guess she's....

13.Their head office is in Madrid: they are a.... firm.

14.If they work in Kuala Lumpur, I expect they're....

15.He has a house in Istanbul, so he must be....

16.If they come from Edinburgh and Cardiff, they're both...

 

UNIT 2. FLY-DRIVE HOLIDAYS

	fly-drive holiday/package tour – a type of package-deal holiday in which the price includes outward and return flights and car hire while away	комбинированный тур комбінований тур
	accommodation – lodging or board and lodging	помещение, жильё приміщення, житло
deluxe/first-class accommodation	благоустроенное жильё упорядковане житло
furnished accommodations	меблированные комнаты умебльовані кімнати
hotel accommodation	номер в гостинице номер у готелі
accommodation with every convenience	квартира со всеми удобствами квартира з усіма вигодами
	self-catering (apartments) – denoting accommodation in which the tenant or visitor provides and prepares his own food	самообслуживание самообслуговування
	to depend on	зависеть (от) залежати (від)
	off-season/low season – denoting or occurring during a period of little activity in a trade or business	мёртвый сезон, несезонное время мертвий сезон, несезонний час
	destination –the predetermined end of a journey or voyage	пункт назначения; конечная остановка (маршрута, полёта) пункт призначення, кінцева зупинка (маршруту, польоту)
	apartment –any room in a building, usually one of several forming a suite, esp one that is spacious and well furnished and used as living accommodation, offices, etc	комната кімната
	confirm the details	уточнить детали уточнити деталі
	additional charge	дополнительная плата додаткова плата
	return flight	1) обратный рейс 2) полёт "туда-обратно" зворотний рейс
	one-way flight	полёт в один конец політ в один кінець
	outward flight	полёт «туда» політ «туди»
	half board/demi-pension – the daily provision by a hotel of bed, breakfast, and one main meal	полупансион напівпансіон
	bed and breakfast –(in a hotel, boarding house, etc.) overnight accommodation and breakfast	"номер плюс завтрак" (схема обслуживания в гостинице, когда в стоимость номера включается стоимость завтрака) «номер плюс сніданок» (схема обслуговування в готелі, коли у вартість номеру включається вартість сніданку)
	full board –the provision by a hotel of a bed and all meals	полный пансион (предоставление комнаты и трехразового питания) повний пансіон (надання кімнати і триразового харчування)
	optional	необязательный, заказной; поставляемый по выбору, желанию покупателя необов’язковий, заказаний, такий, що постачається за бажанням покупця
	car hire/transfers	аренда автомобиля/перемещение оренда авто/приміщення
	arrive – to come to a certain place during or after a journey; reach a destination	прибывать, приезжать прибувати, приїжджати
to arrive at a station	прибывать на станцию прибувати на станцію
to arrive in a country	прибывать, приезжать в страну прибувати, приїжджати до країни
	theme park –an area planned as a leisure attraction, in which all the displays, buildings, activities, etc., are based on or relate to one particular subject	тематический парк; парк отдыха с аттракционами, оборудованием, посвящённый одной теме (часто детский) тематичний парк; парк відпочинку з атракціонами, обладнанням, присвячений одній темі (часто тематичний)
	snorkeling –to swim with a device allowing a swimmer to breathe while face down on the surface of the water, consisting of a bent tube fitting into the mouth and projecting above the surface	плавание под водой с маской и трубкой плавання під водою з маскою та трубкою
	bungee jumping – a sport in which a participant jumps from a high bridge, building, etc., secured only by a rubber cord attached to the ankles	прыжок с помощью эластичного троса (с моста, скалы) стрибок за допомогою еластичного троса (з мосту, скелі)
	scuba-diving (сокр. от self-contained underwater breathing apparatus)	дайвинг, подводное плавание с аквалангом дайвінг, підводне плавання з аквалангом

 

Reading