Part 1 Writing Letter Address

1. Write the addresses correctly and complete them with the names of organizations, add postal codes where necessary, etc.:

 

1) 45 kohler blvd usa grand island nebraska 68801	3) Gucci Paris France 2 rue du Faubourg
2) usa 643 palm ct tallahassee, florida 32316	4) 3, av.Ambroise-Pare, 13272 Marseille France
5) Prospect Mira 28 Ukraine Lviv	6) 45 Maydwell House Thomas Road London E14 7AP

 

 

2. Read the following letter of congratulation and write proper sender’s and receiver’s addresses:

 

Dear

 

Congratulations on the opening of your new gallery.

 

We know that every business requires a good bookkeeping system, and have developed complete programs for businesses of all sizes. While some systems are more extensive than others, they all have a mutual goal; to minimize paperwork, conserve time spent on bookkeeping, and provide a simple format for keeping records in good order.

I have enclosed our brochure and price list for your review. Upon your request, I will be happy to arrange a convenient time for one of our salesmen to meet with you at your location.

 

Best wishes for your success.

Part II Vocabulary Study

1. Match the objectives of parts of a letter with the corresponding vocabulary:

a. Salutation	A.We are writing to inform you that... (to confirm...to request... to enquire about...). I am contacting you for the following reason. I received your address from... and would like to... I am writing to tell you about...
2. Starting (first paragraph)	B. Thank you for your letter of March 15... In reply to your request... Thank you for your letter regarding... With reference to our telephone conversation yesterday... Further to our meeting last week... I would just like to confirm the main points we discussed on Tuesday...
3. Referring to the previous contact	C. Dear Mr Brown Dear Ms White
4.Making a request	D. If we can be of any further assistance, please let us know If I can help in any way, please do not hesitate to contact me If you require more information... For further details... Thank you for taking this into consideration Thank you for your help. We hope you are happy with this arrangement. We hope you can settle this matter to our satisfaction.
5.Closing remarks	E. Could you please send me... Could you possibly tell us/let us have... In addition, I would like to receive... It would be helpful if you could send us... I am interested in (obtaining/receiving...) I would appreciate your immediate attention to this matter. We would appreciate it if you would... I would be grateful if you could... Please let me know what action you propose to take.
6.Referring to future business	F. Sincerely, } Yours sincerely, } (for all customers/clients) Sincerely yours, }
7.Ending business letters	G. We look forward to a successful working relationship in the future. We would be (very) pleased to do business with your company. I would be happy to have an opportunity to work with your firm.
8.Enclosing documents	H. I look forward to seeing you next week Looking forward to hearing from you " " to receiving your comments I look forward to meeting you on the 15th I would appreciate a reply at your earliest convenience. An early reply would be appreciated.
9.Referring to future contact	I.I am enclosing... Please find enclosed... You will find enclosed...

 

2. Find in the table below the phrases which are aimed:

17. To offer help

18. To give good news

19. To give bad news

20. To complain

21. To apologize

22. To make an order

23. To inquire about price

24. To inquire about payment

 

A.We would be happy to... Would you like us to... We are quite willing to... Our company would be pleased to...	E. We are pleased to announce that... I am delighted to inform you that... You will be pleased to learn that...
B.I am writing to complain about... We regret to inform you that our order is now considerably overdue.	F. We are sorry for the delay in replying... I regret any inconvenience caused I would like to apologize for (the delay/the inconvenience)... Once again, I apologise for any inconvenience
C. Thank you for your quotation of... We are pleased to place an order with your company for... We would like to cancel our order n°... Please confirm receipt of our order. I am pleased to acknowledge receipt of your order n°... Your order will be processed as quickly as possible. It will take about (three) weeks to process your order. We can guarantee delivery before... Unfortunately these articles are no longer available/are out of stock.	G. We regret to inform you that... I'm afraid it would not be possible to... Unfortunately we cannot/we are unable to... After careful consideration we have decided (not) to …
D. Please send us your price list. You will find enclosed our most recent catalogue and price list. Please note that our prices are subject to change without notice. We have pleasure in enclosing a detailed quotation. We can make you a firm offer of... Our terms of payment are as follows:	H. Our records show that we have not yet received payment of... According to our records... Please send payment as soon as possible. You will receive a credit note for the sum of...