Formal and informal letter (Keys)

Question: 1: How should you include at the top of a formal letter? Your address (full), their address (short), the date (full)

Question: 2: In an informal letter, what is normally included at the top of a letter? Just the date and ‘Dear…’ or ‘Hi…’

Question: 3: Which of the following sentences is the most appropriate for an informal letter? Sorry I haven’t written to you for such a long time, I’ve been pretty busy.’

Question: 4: What does FAO stand for? For the Attention Of

Question: 5: If you DON’T know the person to whom you are writing, with which of the following should you sign off a formal letter? Yours faithfully,

Question: 6: If you DO know the person to whom you are writing, with which of the following should you sign off a formal letter? Yours sincerely,

Question: 7: In informal letters, it is acceptable to use… Contractions (don’t, isn’t, I’m…)

Question:8: Which of the following would most likely be found in an informal letter? Take care, and I look forward to hearing from you soon!

Question:9: Which of the following is an example of very formal language? You attendance is requested at…

Question: 10: You’re writing a letter to a company, you know the department you wish to write to, but don’t know the name of the contact person. How should you start the letter? FAO: Personnel Manager (new line) Dear Sir/Madam,’

 

Talking on the phone

Question 1:

You are calling a company and need to be put through to your colleague. What do you say?
Hi! Mr Smith, please!’
Hello. Please could you put me through to Mr Smith?’
Good day. Would it be at all possible for you to connect me to the office of Mr Smith?’
Smith! Now!’

Question 2:

You are phoning a friend’s house and a relative picks up the phone. Which of the following is the most appropriate?
Hello. Could I speak to Mike, please?’
Mike? Mike? Is that you?’
I wanna speak to Mike.’
Could you possibly draw Mike’s attention to the fact that I am calling him?’
Question 3:

How would you ask someone politely to speak less quickly?
Slow down, for God’s sake. I can’t understand you!’
I can’t hear what you’re saying!’
Would you mind speaking more slowly, please?’
Don’t speak so fast!’
Question 4:

You ring to speak to your colleague but his secretary says he has gone out. What do you say?
Oh, blast. Never mind.’
Could I leave him/her a message, please?’
Get him to phone me back a.s.a.p.’
Nothing – you just hang up.
Question 5:

You’re phoning the operator to find out the number of a branch of your company. What do you say?
Hello. Could you give me the number of VJ-Study in Pskov, please?’
Hi. I need this number and, err, maybe you could help?’
Hello there. I require the number of VJ-Study in Pskov. Now.’
I want the number for VJ-Study in Pskov.’

 

Question 6:

The person on the phone is providing you with an address that you need but you don’t know how the name of the road is spelt. What would you say?
What? Is that English?’
Could you spell out the name of the road, please?’
What was that again?’
I’m afraid I can’t spell that.’
Question 7:

The person on the other end of the phone is being rude to you. What do you do?
Slam the phone down.
Ask the person to calm down and be rational.
Get angry and start swearing.
Ask him/her to explain why they are unhappy.
Question 8:

You’re phoning a company in order to get a refund or replacement for something you’ve bought. What do you say?
I’m really upset with this vacuum-cleaner. What are you going to do about it?’
Give me a refund or you’ll be hearing from my lawyer’
I bought a vacuum-cleaner from your branch in Oxford Street and it appears to be faulty. What’s your policy on refunds?’
One bought a vacuum-cleaner from yourselves recently. One was wondering what one could do in order to gain a refund for said item.’
Question 9:

You phone your friend but you get the answer phone, and need to leave a message. How do you begin?
It’s me. Phone me a.s.a.p.’
You just hang up.
John. John. It’s Brian. Are you there?’
This is a message for John from Brian. Could you ring me back, please?’

 

Question 10:

You’re phoning a foreign company and need to speak to someone who speaks English. What do you say?
English?’
Hello, do you speak English?’
What was that you said?’
I...want...to...speak...to...Brian...please...’

Talking on the phone (Keys)

Question: 1: You are calling a company and need to be put through to your colleague. What do you say? Hello. Please could you put me through to Mr Smith?’

Question: 2: You are phoning a friend’s house and a relative picks up the phone. Which of the following is the most appropriate? Hello. Could I speak to Mike, please?’

Question: 3: How would you ask someone politely to speak less quickly? Would you mind speaking more slowly, please?’

Question: 4: You ring to speak to your colleague but his secretary says he has gone out. What do you say? Could I leave him/her a message, please?’

Question: 5: You’re phoning the operator to find out the number of a branch of your company. What do you say? Hello. Could you give me the number of VJ-Study in Pskov, please?’

Question: 6: The person on the phone is providing you with an address that you need but you don’t know how the name of the road is spelt. What would you say? Could you spell out the name of the road, please?’

Question: 7: The person on the other end of the phone is being rude to you. What do you do? Ask the person to calm down and be rational.

Question: 8: You’re phoning a company in order to get a refund or replacement for something you’ve bought. What do you say? I bought a vacuum-cleaner from your branch in Oxford Street and it appears to be faulty. What’s your policy on refunds?’

Question: 9: You phone your friend but you get the answer phone, and need to leave a message. How do you begin? This is a message for John from Brian. Could you ring me back, please?’

Question: 10: You’re phoning a foreign company and need to speak to someone who speaks English. What do you say? Hello, do you speak English?’

 

Writing emails

Question 1:

When writing an email, how should you start your message?
Simply with ‘Dear…’ or ‘Hi…’
With the date, your postal and email addresses, and ‘Dear…’
Simply with the date
Nothing – you just start writing
Question 2:

When writing informal emails, what it usually left out?
Informal language
Vowels
Apostrophes
All punctuation
Question 3:

When writing a formal email, the body of the message should be…?
More or less like that of a formal letter
Written in very formal language
Written in fairly informal language
Handwritten
Question 4:

You do not need to include the date in the text you type because…
The recipient will remember it
The email will automatically include the date
Who cares anyway?
It wastes time typing it

 

Question 5:

In informal emails, it is acceptable to use…
Very offensive language
Highly abbreviated language
Highly formal language
Lower-case letters throughout
Question 6:

In an email, you are required to include…
Your email address
Your photo
Your signature
A subject heading
Question 7:

In a standard email, which typeface should you use?
Arial or Times New Roman
Wingdings
A highly stylised font
A font that resembles handwriting
Question 8:

What is the main advantage of sending an email?
It’s fun
It’s fast
It’s permanent
It’s friendlier
Question 9:

What is the main disadvantage of sending an email?
It might not get there
The other person might forget to reply
It can be read by other people (not secure)
It’s slower than conventional postal systems

Question 10:

What can’t you send as an attachment?
A file
A picture
A document
A cheque

 

Writing emails (Keys)

Question: 1: When writing an email, how should you start your message? The right answer: Simply with ‘Dear…’ or ‘Hi…’

Question: 2: When writing informal emails, what it usually left out? The right answer Apostrophes

Question: 3: When writing a formal email, the body of the message should be…? The right answer More or less like that of a formal letter

Question: 4: You do not need to include the date in the text you type because… The right answer: The email will automatically include the date

Question: 5: In informal emails, it is acceptable to use… The right answer Lower-case letters throughout Question: 6: In an email, you are required to include… The right answer: A subject heading

Question: 7: In a standard email, which typeface should you use? The right answer Arial or Times New Roman

Question: 8: What is the main advantage of sending an email? The right answer It’s fast Question: 9: What is the main disadvantage of sending an email? The right answer: It can be read by other people (not secure)

Question: 10: What can’t you send as an attachment? The right answer: A cheque

 

Writing references

Question 1:

When writing a reference for someone, you should be...
highly critical, detailing all the persons flaws.
generally positive, detailing all the persons good qualities.
generally critical, but with a sentence about their good qualities at the end.
totally positive, to the point of lying.

 

Question 2:

A reference normally consists of how many sections?
3
2
4
5
Question 3:

What should you include at the beginning of a reference?
A photo of yourself.
A blank cheque as a bribe.
Your company, the address and the date.
Your name and the date.
Question 4:

In the first paragraph, you should detail...
How long the person from whom you are writing the reference has been working for you.
How much you like the person.
Why you took the person on in the first place.
How much money you pay him/her.
Question 5:

In the first paragraph, you should detail...
What the person looks like.
The person\'s general duties at your company.
The person\'s command of the English language.
How much you like the person.
Question 6:

In the second paragraph, you should detail...
some more detailed information about your person life.
some more detailed information about the performance of your company.
some more detailed information about the rumours you\'ve heard about the person.
some more information about your opinion of the person\'s capabilities.

 

Question 7:

In the final paragraph, you should include...
how much money you would pay him/her.
thanks to the person to whom the reference is being sent for taking the trouble to read it.
a contact phone number, in case the person to whom the reference is being sent has any further questions.
a summary of the person\'s best characteristics and which duties he could take on to the maximum benefit of the company.

Question 8:

At the very end of the reference, you should include...
A photo of yourself
A photo of yourself and the person
Your full name, position and contact details
Just your signature

Question 9:

The language you use in references should be generally...
highly formal.
fairly formal.
fairly informal.
slangy and colloquial.

Question 10:

When writing a reference for someone, you shouldn\'t...
be positive about them or else they might get big-headed.
too critical because it might affect the person\'s chances of getting the job.
forget to include a blank cheque as a bribe.
include a contact telephone number.

Writing references (Keys)

Question: 1: When writing a reference for someone, you should be... The right answer: generally positive, detailing all the persons good qualities.

Question: 2: A reference normally consists of how many sections? The right answer: 3

Question: 3: What should you include at the beginning of a reference? The right answer: Your company, the address and the date.

Question: 4: In the first paragraph, you should detail... The right answer: How long the person from whom you are writing the reference has been working for you.

Question: 5: In the first paragraph, you should detail... The right answer: The person\'s general duties at your company.

Question: 6: In the second paragraph, you should detail... The right answer: some more detailed information about the performance of your company.

Question: 7: In the final paragraph, you should include... The right answer: a summary of the person\'s best characteristics and which duties he could take on to the maximum benefit of the company.

Question: 8: At the very end of the reference, you should include... The right answer: Your full name, position and contact details

Question: 9: The language you use in references should be generally... The right answer: fairly formal.

Question: 10: When writing a reference for someone, you shouldn\'t... The right answer: too critical because it might affect the person\'s chances of getting the job.

 

Writing CVs

Question 1:

A standard CV consists of how many sections?
3
4
5
6
Question 2:

What does CV stand for?
Change of Vocation
Currently Vacant
Curriculum Vitae
Currant Viscount

Question 3:

What is a CV called in the USA?
Story of my Life
Reference
Resume
Personal Program
Question 4:

The first section, Personal Information, should include...
Your full name, your postal address, telephone numbers, and email address.
Your current marital status, your postal address, your sexual orientation and your religion.
Just your full name and email address.
Just your full name and postal address.
Question 5:

Which of the following describes someone who does not need external encouragement to do well?
positive
energetic
hands-on leader
self-motivated

Question 6:

The language you use in CVs should generally be...
slangy and colloquial.
quite informal.
quite formal.
highly formal

Question 7:

Under the heading of Work Experience, you should first include...
the first job you ever had.
the most recent job you\'ve had.
the favourite job you\'ve ever had.
your least favourite job.
Question 8:

Under the heading of Additional Skills, you should include...
A photo of yourself.
How much of a great person you think you are.
Your experience of working with women.
Your proficiency in foreign languages, experience with computers, and anything else you consider appropriate.
Question 9:

Your CV should be completed in...
a legible, commonly-used font, such as Times New Roman, Helvetica or Arial.
a highly-ornamental, fancy, original font.
highly colourful lettering.
blood.
Question 10:

Instead of including references or referees' contact details in the 'Reference' section, you can replace this section with...
Mind your own business
References available on request
My reference wont say anything nice about me
Im a wonderful person and don\'t need a reference

 

Writing CVs (Keys)

Question: 1: A standard CV consists of how many sections? The right answer: 6

Question: 2: What does CV stand for? The right answer: Curriculum Vitae

Question: 3: What is a CV called in the USA? The right answer: Resume

Question: 4: The first section, Personal Information, should include... The right answer: Your full name, your postal address, telephone numbers, and email address.

Question: 5: Which of the following describes someone who does not need external encouragement to do well? The right answer: self-motivated

Question: 6: The language you use in CVs should generally be... The right answer: quite formal.

Question: 7: Under the heading of Work Experience, you should first include... The right answer: the most recent job you\'ve had.

Question: 8: Under the heading of Additional Skills, you should include... The right answer: Your proficiency in foreign languages, experience with computers, and anything else you consider appropriate.

Question: 9: Your CV should be completed in... The right answer: a legible, commonly-used font, such as Times New Roman, Helvetica or Arial.

Question: 10: Instead of including references or referees' contact details in the 'Reference' section, you can replace this section with... The right answer: References available on request

 

Types of legal contracts

Question 1:

This agreement is used to ensure the repayment of money borrowed, usually in monthly instalments.
consultancy agreement
distribution agreement
loan agreement
franchise agreement
Question 2:

This agreement is used where one party buys goods from the manufacturer and re-sells them on his own account. He will however be given the right to use the manufacturer\'s intellectual property rights.
shareholders agreement
distribution agreement
contract of employment
franchise agreement

 

Question 3:

This agreement sets out the terms and conditions on which a business supplies goods.
terms and conditions of sale agreement
loan agreement
directors service agreement
consultancy agreement
Question 4:

This agreement is used where one party grants to another the right to run a business in the name of the first party. Examples include Body Shop and McDonalds.
consultancy agreement
distribution
franchise agreement
manufacturing licence agreement

Question 5:

This is equivalent of a contract of employment for directors.
directors` service agreement
contract of employment
loan agreement
consultancy agreement
Question 6:

This agreement is used where one party is providing services as an independent advisor to a company.
shareholders` agreement
terms and conditions of sale agreement
loan agreement
consultancy agreement
Question 7:

This agreement should be used where one party (the licensor) owns intellectual property rights in respect of a product it has developed and wishes to license the manufacture of the product to a third party.
distribution agreement
franchise agreement
manufacturing licence agreement
loan agreement
Question 8:

This is intended to govern the relationship between a number of shareholders in a company. The agreement works as a second layer of protection preventing the company from being run in a manner other than has been agreed.
consultancy agreement
shareholders` agreement
terms snd conditions of sale agreement
loan agreement
Question 9:

This contract comes into existance as soon as job offer is accepted whether that offer is oral or in writing.
concultancy agreement
loan agreement
contract of employment
directors` agreement