Complete the dialogues and dramatize them in pairs.

A

Employer: "Hello, Johnson Industries."

Applicant: "Hi, my name is 1)..., and I am calling about the ad in the Sunday paper for the Customer Service Representative Position."

Employer: "OK, what I need you to do is come down to the 2)... and 3)... out an application."

Applicant: "Could you tell me where you are 4)..."

Employer: "Do you 5)... where the McDonalds® is on Main Street?"

Applicant: "Yes, I do."

Employer: "Good, we are located right 6)... the street."

Applicant: "When is a 7)... time to come by and who should I ask for?"

Employer: "You can 8)... by any time before 5 p.m. today, and ask for me, Fred Stevenson."

Applicant: "Thank you Mr. Stevenson."

Employer: "You are welcome."

B

Receptionist: "Good afternoon, McDonnel and Associates."

Applicant: "Hi, may I please... to Ms. Fredrickson?"

Receptionist: "Ms. Fedrickson is in a 1)... right now."

Applicant: "May I leave a 2)...?"

Receptionist: "Yes."

Applicant: "My name is 3)... and I am calling 4)... the status of the job opening as her assistant. My number is 5)..."

Receptionist: "OK, I'll 6)... her the message."

Applicant: "Thank you."

C

Applicant: "Hello."

Employer: "Hi, may I speak to 1)..."

Applicant: "This is she/he."

Employer: "This is Ms. Fredrickson from McDonnel and Associates."

Applicant: "2)......... Ms. Fredrickson?"

Employer: "I am fine. I have read over your application, and I am 3)... in having you come in for an interview."

Applicant: "That would be great. 4)... would you like me to stop by?"

Employer: "How does Tuesday at 5)... sound?"

Applicant: "That sounds good. Your office is 6)... by Evergreen School on Elm Street, right?"

Employer: "That's correct."

Applicant: "Who will interview me?"

Employer: "7)......"

Applicant: "How long will the interview last?"

Employer: "8)............"

Act out the role-play

Place two chairs back to back at the front of the classroom. Students will be coming up to these chairs to perform impromptu role-plays. Because these role-plays take place on the telephone, they will not be able to see their partner. Divide the class into pairs. Act out the role-play. The rest of the class must provide some other useful telephone expressions and reformulations. Now, ask the first pair to select the next pair.

 

1. Student A You are calling your friend Ken, a lawyer at Peterson and C. You want to speak to him because you need his help.

Student B The person on the other end is not Ken but John. You don't know anyone named John.

 

2. Student A You need to make a lawyer's appointment because you need to apply to the court to sue your employer for your dismissal from the firm. Call the lawyer’s office and make the appointment.

Student B You work in a lawyer's office answering the phones. You receive the call from a person who wants to make a lawyer's appointment.

 

3. Student A You want to reserve a table for five at a restaurant called the Slanted Door. Call the restaurant and make a reservation for 8:00 this Saturday.

Student B You work at a restaurant called the Slanted Door. Answer the phone. (The restaurant is completely booked for Friday and Saturday nights this week.)

 

4. Student A You're on business trip with your colleague in Las Vegas. You have just spent all your money. Your friend is upstairs in the hotel room. Call your friend and ask to borrow $60.

Student B You're asleep in your Las Vegas hotel room. Your friend is still downstairs in the casino. It's four o'clock in the morning. The phone rings. It’s your friend wants to borrow some money from you.

 

5. Student A You have not finished preparing documents of the case. Call the investigator and ask if you can turn them in late.

Student B You are an investigator. The phone rings. It's one of your subordinates. He hasn’t finished the report on the case and asks if he can turn it in late.