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Business letter # 1 Write a letter on behalf of a customer to travel agency cancelling his/her trip Dear Ms. Moon My wife, Joan, and I booked a cruise with your agency. We have reservations on the Castle Cruise from the port of Los Angeles for November 16 through the 25th. According to the policy terms, we are able to cancel the cruise and receive a full refund of the advance payment because of a medical condition. I enclose with this letter, a statement from our physician, Dr. Lynn Todd, confirming the surgery. Please send the check to me at the address above. After Joan heals from the surgery we are planning on attempting this cruise again. Sincerely, Morgan Freed Business letter # 2 Write an inquiry letter to a hotel Dear Sirs, At the beginning of July 2011 our firm intends to hold a salesmen convention at your hotel. From 5 until 10 July we will need 8 singles and 4 doubles, each with bath or shower. We wish to have all participant stay at your hotel. We also will need a conference room from 9 am to 6 pm for 30 persons. Please send us your rates for a room, breakfast, service and other charges. On 9 July we wish to hold a dinner for approximately 50 guests in a banquet room. Kindly submit suggestions for a menu. Sincerely yours, Mr John Robinson, PR Manager Business letter # 3 Write a complimentary letter to a hotel on behalf of a customer 1. [Date] [Addressee] Dear [Name]: Our [name of event] that was held at your hotel was extremely successful. The compliments that I have received on your staff's courteousness and the excellent food that your chefs prepared for the occasion have been numerous. Thank you for helping to make our event a success. Yours very truly, Mr. White Business letter # 4 Write a letter on behalf of hotel manager expressing a regret for impossibility of booking 1. To The P.R. Officer, Name, Address Dear Sir, Thank you for your letter dated ……… requesting accommodation for two of your executives. I very much regret that we cannot accept the booking as; all rooms in the hotel have already been taken up, for the period mentioned by you. We have however, been able to reserve two rooms for you in one of our other hotels, the ……………………………… (Hotel Name), less than ten minutes from the ………………(this hotel name). From the enclosed brochure and tariff, you will see that terms and facilities are similar to our own. Will you kindly confirm that you accept the alternative booking offered? Yours sincerely, ……………………………… (The Manager) 2. Dear Mr. Henderson, Thank you for your request of 16May, 2011. Unfortunately, we are unable to accommodate you, since we have already reserved our available space to a large group and would not sufficient accommodations and conference rooms available for you. Yours sincerely, Ms Mantilla, Manager Business letter # 5 Write an inquiry letter to a travel agency To Dear Sir, We have read with interest your advertisement in the “Daily Telegraph” about the vacation trip to _____________(location / place name). We shall appreciate, if you kindly send the detailed information about the cost of the trip, economy class and first class. The above information is required for our Managing Director who will like to enjoy the holiday trip along with his wife. Yours truly, Mr. Green Business letter # 6 Write a complimentary letter to a client on behalf of the travel agency manager 1. Dear Mr. Brown, Thank you for giving (name of agency) the opportunity to make your travel arrangements for your recent trip to (destination).We hope that you were pleased with the air travel and the hotel accommodations that we arranged for you. We encourage Yours sincerely, Mrs. Wilson, Manager Business letter # 7 Write a letter to a travel agency on behalf of a customer confirming his/her booking Dear Ms. Hill: This is in reference to my reservation made last July 30, 2010. I am confirming the booking I have made for a three-day Asian cruise vacation. Please be advised that I prefer to start the travel early in the morning. I would also like to request that your agency clarify the itinerary sent to me. I would like to include a few restaurants on the places we are going to visit in each of the cities. With my additional requests, you may now formally proceed with the booking of our travel. I appreciate you assistance. Thanks and more power. Sincerely, Betty Young Business letter # 8 Write a response for an inquiry to a travel agency September 12, 2010 Dear Mr. Edison, Thank you for your inquiry of 12 September asking for the latest edition of our catalogue. We are pleased to enclose our latest brochure. We would also like to inform you that it is possible to make purchases online at http:\\______________ We look forward to welcoming you as our customer. Yours sincerely, (Signature) Dennis Jackson Business letter # 9 Write a letter to a hotel on behalf of a customer concerning the details of his/her booking Dear Sir, I have booked the following dates with you: 23th - 29th inclusive (7 nights) I understand that the total cost of $100.00 is to be paid in advance on arrival by credit card. I look forward to arriving at your hotel. Thank you for your time, and if there are any issues regarding this booking, please contact me using the above details. Yours sincerely, Mr. Black
Business letter # 10 Write a letter to a hotel on behalf of a customer concerning his/her reservation Dear Sir or Madam, With reference to our telephone conversation, we wish to confirm our reservation. We would like to book 28 places at your hotel for our group arriving 15 June. We need 14 twin-bedded rooms, each with bath or shower. Please send us the bill for this reservation including extras. We look forward for your confirmation. Yours faithfully, Daniel Thomas, Group leader Business letter # 10 Write a letter to a hotel on behalf of a customer about canceling his/her reservation To: Delphi Hotel, Athens I am now scheduled to arrive in Athens on the 25th of August. Please advise if you have a room available from the 25-27 of August. Thanks, Business letter # 11 Write a covering letter to your resume Dear Mr. Chir: I saw your listing on JobBankUSA.com for an experienced hotel tour guide. With this cover letter I am applying for this position. I enjoy sharing local history with people and I know something of the background of your Post Civil War hotel. I plan to learn more if I land this job. I have been conducting tours for the art museum and for a destination management company so I am well qualified for this position. May we meet in person to discuss this opening? I would be happy share one of my tour lectures with you when we get together. Please call me at 675-980-9898 to arrange a meeting time that suits you and I'll be there. Thank you so much for considering me for one of the hotel tour guide positions. Sincerely, Miriam Guida Enc: resume and cover letter Business letter # 12 Write a letter on behalf of hotel administration to a client concerning the details of his/her reservation Dear Mr. Thomas, Thank you for your letter of June 14 addressed to Mr. Kim Jun-su. Mr. Kim is no longer associated with the New Songni and it is therefore my pleasure to assist you in arranging accommodations for your forthcoming stay from August 1 to August 8. We have reserved a double “Mt. Songni” view room at 100,000 daily plus 10% tax, and I have noted your request for a higher-level room. Unfortunately, we are unable to guarantee this prior to arrival due to unforeseen circumstances, which may develop, but you may be sure that we will try to fulfill your special request if it is at all possible. May I ask that you kindly send us a one-night’s room deposit to reconfirm this reservation request. For your information and reference, I am also enclosing our 5-Point Executive Reservation Plan. We look forward to having you with us. Sincerely yours, Business letter # 13 Business letter # 14 Sincerely yours, Mr. Williams, Sales Manager Business letter # 15 Dear Mr. Edwards Thank you for your enquiry of 10 June, 2011. We would like to offer your group from 24 to 28 June 5 doubles and 6 singles for the net price $250 per person per day. Breakfast, 10 % services and taxes are included in the price. For every 20 paying guests, we allow one person free. Sincerely yours, Mr. Winston, Manager
Business letter # 1 Write a letter on behalf of a customer to travel agency cancelling his/her trip Dear Ms. Moon My wife, Joan, and I booked a cruise with your agency. We have reservations on the Castle Cruise from the port of Los Angeles for November 16 through the 25th. According to the policy terms, we are able to cancel the cruise and receive a full refund of the advance payment because of a medical condition. I enclose with this letter, a statement from our physician, Dr. Lynn Todd, confirming the surgery. Please send the check to me at the address above. After Joan heals from the surgery we are planning on attempting this cruise again. Sincerely, Morgan Freed Business letter # 2
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