Письмові повідомлення про ділові зустрічі

 

Ділові зустрічі звичайно призначаються по телефоні, але іноді вимагають письмового підтвердження. Для того щоб зробити гарне враження на клієнта або замовника, лист повинний бути написане грамотно, акуратно і чемно. Якщо ви просите про зустріч, укажіть, чому ви хочете зустрітися, запропонуєте час, день, місце зустрічі і попросите підтвердити одержання листа. Одержавши позитивну відповідь, обов'язково повторите умови проведення зустрічі. Якщо відмовляєте кому-небудь у зустрічі, зробіть це чемно і запропонуєте іншу дату зустрічі.

 

 

Dear Mr.Ferrest:

I’ll be happy to meet you in your office on Friday, December 10, at 2 o’clock to discuss our investment program.

Cordially,

John Bright.

 

Шановний пан Ферре,

Я згодний на Вашу пропозицію зустрітися у Вашому офісі в п'ятницю 10 грудня о другій годині дня для обговорення програми по інвестиціях.

З повагою,

Джон Брайт

 

 

Dear Mrs.Goldfinch:

Last week Mrs. Emu suggest that you meet with her Thursday morning, June 6, to discuss your new duties at the Rosebery Salon. This is just a note to let you know that she si looking forward to seeing you in her office of 10:30 a.m.

Sincerely,

B.Torn, Secretary

 

Шановна пані Голдфинч,

На минулому тижні г-жа Эму запропонувала зустрітися з Вами ранком у четвер 6 червня в Роузбери Салон для обговорення Ваших нових обов'язків. Вона просила передати Вам, що з задоволенням зустрінеться з вами у своєму офісі в 10 ч. 30 хв.

З повагою,

Б.Торн, секретар

Скасування ділової зустрічі

 

Dear Mr. Beltway:

I’m very sorry to let you know that I’ll be unableto keep our March 25 appointment to discuss the contract.I’m leaving for London and will be back somewhere between April 5 and 10. I’ll have my secretary set up a new appointment with you in a couple of weeks.

My apologies for any inconveniece this may cause you, Mr.Beltway. I’ll be looking forward to meeting with you letter.

Sincerely,

Thomas Bridle

 

Шановний пан Белтвей,

Сьогоденням повідомляю Вас, що на жаль, не зможу зустрітися з вами 25 березня й обговорити наш контракт. Я їду в Лондон і повернуся десь між 5 і 10 квітня. Я попрошу свого секретаря через двох тижнів обговорити з Вами нову дату нашої зустрічі.

Приношу вибачення, шановний г-н Белтвей, якщо це скасування зустрічі заподіє Вам якісь незручності. Я з задоволенням зустрінуся з Вами пізніше.

З повагою,

Томас Бридл

 

ELECTRONIC CORRESPONDENCE

Text 1. Read and discuss the text.

FAX

The word "fax" comes from the word "facsimile". A fax machine will send a duplicate of the message, document, design or photo that is fed into it.

Faxing is a means of telecommunication that has developed very quickly over the past few years. There are various models of fax machine which connect to a telephone socket and which work on a system similar to the telephone system.

Charges are measured in telephone units and therefore vary according to the time of day and where the fax is heing sent. The advantages of fax include instant reception of documents and docu-mentary evidence of what has been transferred. A document can be relayed from one source to hundreds of other receivers, for example, if the head office of a chain store wants to circulate a memo or report to its branches.

 

Read and discuss the following faxes.

1. This fax is from Lynk & Co, who received a damaged consignment and were told by their supplier, Mr Causio, to return it.

P. Lynk & Co. Ltd

(Head office), Nesson House, Newell Street, Birmingham B,3 3EL. Telephone: [phone] Cables: MENFINCH Birmingham Telex: 556241

 

Fax transmission

Message for: D Causio From: K. Pane

Address: Satex S.p.A., Via di Pietra Papa, Date: 24 January 20__

Fax number: [phone]

 

Dear Mr. Causio,

This is an urgent request for a consignment to replace the damaged delivery which we received, and about which you have already been informed.

Please airfreight the following items:

Cat.no. Quantity

PN40 60

AG20 75

L28 100

 

The damaged consignment will be returned to you on receipt of the replacement.

Yours sincerely,

K. Pane

Chief Buyer

 

2. This fax is an example of аn informal message from a sales representative, who needs something to be done urgently by his Head Office. Notice that the fax is kept brief and clear.

 

MANSON OFFICE SUPPLIER LIMITED

Canal Street, Manchester M12 4KQ

Fax transmission

From: Nick Manson

To: Sue Bresson

 

Sue –

I've been in Bournemouth now since yesterday, and our clients seem to be most enthusiastic about our new range of notepaper. Can you send some more samples and about twenty more catalogues? Please send them Datapost, then I'll definitely get them tomorrow.

Also, just to let you know I'll be in Norwich on Thursday 18th and Friday 19th, and back at the office on the Monday.

Thanks, and see you next week.

 

Ex.1. Complete the dialogue.

A: Where does the word "fax" come from?

B:.......................................................................................................

A: What can a fax machine do?

B:.......................................................................................................

A: When did this means of communication develop?

В:..................................

A: How does it function? В:.............................

Telex charges depend on the time it takes to send the message (like telephoning, but cheaper), so telex operators have developed then-own abbreviations.

A: And how are charges measured? B:...................................................

A: What are the advantages of fax?

B:...................,.........................

 

Ex.2. Write two faxes: one - formal, the other- informal.

 

Text 2. Read and discuss the text.

TELEX

Telegrams and cables can be sent at any time and from any post office. This means of communication is available for twenty hours a day, but between sending a message and its arrival there can be short delay. Telex is as direct as using the phone.

The telex is a machine like a typewriter but the difference is that it has a dial on its casting. You can send messages by dialing the receiver's number or by asking the operator at the exchange to connect you. An answerback code will appear on the teleprinter indicating that the sender is through as soon as the operator has dialed the code. The message is typed and will appear on the receiver's machine.

 

Besides the advantages of sending a cable, telex is available right in the office, you needn't go to the post office. It offers a direct line with immediate reply.

Layout of telexes

Answerback –	154738 EGVSL
Message –	CONSIGNMENT LD 1846 ONLY ACCEPTABLE 12 0/0 TRADE DISK NOT THE 37 0/Q OFFERED PLEASE CONFIRM
Sender's name –	DAN ROLLINS

 

Telecommunicators have developed their own language. It is very similar to English but it has its own vocabulary and its own grammar, A sentence like "The meeting has been arranged for the 9th October" becomes "MEETING ARRANGED 9^TH OCTOBER".

Telex charges depend on the time it takes to send the message (like telephoning, but cheaper), so telex operators have developed their own abbreviations.

 

Abbreviations in telexes:

ABS – absent subscriber, office closed

ASAP – as soon as possible

BK- I cut off

CFM – please confirm /I confirm

CRV – Do you receive well?

DER – out of order

DF – you are in communication with the called subscriber

EEE – error

FIN – I have finished my message(s)

GA – you may transmit / May I transmit?

INF – subscriber temporarily unobtainable, call the information (Enquiry) Service MNS – minutes

MOM – wait/ waiting

NCH – subscriber's number has been changed

OCC – subscriber is engaged

OK – agreed / do you agree?

P* (or Figure 0) – stop your transmission

PPR – paper

R – received

Rap – I shall call you back

RPT – repeat

SVР – please

TAX- What is the charge?/ The charge is...

ТEST MSG – please send a test message

U – you

W – words

WRU – Who is there?

XXXX – error

 

Ex.1. Write these sentences as if you are sending a telex.

1. I'm arriving at 6 p.m.

2. I'm staying in Kyiv for five days.

3. Could you please arrange a hotel for me from the 5th of April to 10th.

4. Will you cancel order number 5874 immediately.

5. I will send you a letter of confirmation.

6. Your order number 9846 has not arrived yet.

7. Please send a test message as soon as possible.

 

Ex.2. Rewrite this telex as a short letter.

Tony Rendell (of Rendell Bros., 15, Newell Street, Birmingham B3 3EL) sent this telex to Max Stewart (of Winford & Co. Ltd, Preston New Road, Blackpool FG 4 4UL):

ARRIVING 17.00 TUESDAY 21ST BOOK HOTEL THREE NIGHTS REGARDS RENDELL.

 

Text 3.Read and discuss the text.

ELECTRONIC MAIL

(E-MAIL)

Electronic mail is a means of sending and receiving messages – internally, nationally, or internationally.

Subscribers to e-mail need a terminal, such as personal computer, a telephone line, and a modem, which is a device for converting signals to text. Messages appear on the receiver's computer screen. E-mail users can also have access to a mailbox, which they can call from anywhere in the world and retrieve messages. They receive a mailbox number and a password for confidentially. Messages can be printed out and kept for reference.

In comparison with telex, e-mail is relatively low in cost, and does not require a trained operator. It is also fast, relatively reliable, and messages can be sent or picked up anywhere in the world, and stored in the mailbox until they are retrieved.

This can be particularly advantageous for users who are communicating across international time zones.