Before you read the passage, talk about these questions.

Before you read the passage, talk about these questions.

1 What is Information Technology?

2 What do Information Technology professionals do?

Reading

Read the statement from the DataPro Inc. CEO. Then, mark the following statements as true (T) or false (F).

1 _ The IT Department is increasing.

2 _ Data Processing employees now encode data

3 _ Supervisors know the employees' new assignments

Vocabulary

Match the words (1-10) with the definitions (A-J).

1 _ software

2 _code

3 _ hardware

4 _ data processing

5 _ information security

6 _online

7 _ technical support

8 _ data

9 _quality assurance

 

A putting secret information into code

В the physical parts of a computer

С connected to the internet

D numbers entered/held in a computer

E checking products for problems

F the act of using information

G programs/instructions added to computers

H helping people use/understand technology

I program language

J the act of protecting information

Fill in the blanks with the correct words from the word bank.

Word BANK: data quality assurance encoding

1 Enter the_____ into the computer.

2 The company uses _____ to protect information.           

3 ______ finds and fixes problems in new products.

Listen and read the statement from the DataPro Inc. CEO again. Which section is responsible for helping people to understand technology?

Listening

Listen to a conversation between a DataPro Inc. employee and her supervisor. Choose the correct answers.

1     What is the dialogue mainly about?

A. asking for a raise.

B. requesting a transfer.

C. assuring product quality.

D. improving hardware.

2     What can you infer about the employee?

A.  She does not like her new section.

B.   She has experience with hardware.

C.  She does not understand the changes.

D.  She creates valuable software.

Listen again and complete the conversation.

Employee: Excuse men Mr. Hopkins? I have a question about the 1   ______.

Hopkins: Please, come in. What's your question?

Employee: Well, I'm now in the 2 _______ _______ section.

Hopkins: Yes. You have a great understanding of hardware.

Employee: Thanks, but I have more experience with 3 _____ ______.

Hopkins: I see, You want a 4 _____, then?

Employee: I feel that I'm more valuable there.

Hopkins: Let me 5 ________ _______ it.

Speaking

With a partner, act out the roles below, based on Task 7. Then, switch roles.

USE LANGUAGE SUCH AS:

I have a question about …

I'm in the ______  section.

I have more experience with …

Student A: You are a supervisor. Speak with Student В to find out: •current section •desired section •reason

Student B: You are an employee. Answer Student As questions, Make up a name for your supervisor.

Writing

Use the conversation from Task 8 to fill out the transfer request

Transfer Request

Employee s Name: _________________________________

Supervisor's Name: _________________________________

Current Section: ___________________________________

Requested Section: _________________________________

Reason for Transfer Request: _______________________________

 

 

Introduction to computing systems

1) desktop computer

2) mainframe

3) workstation

4) PDA

5) Cell phone

6) Laptop

Thanks for including TEI Inc. in your article on workplace technology. We have many types of computers at our disposal. First, all employees receive PDAs and desktop computers. But we only use those for word processing and spreadsheets. Of course some programs are too powerful for desktops. So many employees use the faster workstations. And we do have a few laptops and handheld PCs. However, employees only use them on business trips. Most employees just answer email with their cell phones. The new serve provides access to all printers. Finally, our mainframe processes our largest data files. No need for a supercomputer yet!

Regards,

Bruce Roberts

Get ready!

Before you read the passage, talk about these questions.

1     What kind of computers do you use?

2     What do you use computers lor at work?

Reading

Vocabulary

Listen and read the email about computers available at TEI Inc. again. Why do some employees not use a desktop?

Listening

Speaking.

Writing

Inside the computer

1 motherboard

2 case

3 fan

4 RAM

5 hard drive

6 power supply

Get ready!

Reading

Vocabulary

Listening

Speaking

Writing

Reading

Vocabulary

Solutions for NETWORKING

People often call IT professionals about network connection problems. But many problems are easy to fix without help First, reconnect any ioose CAT-5 cable connections. Next, investigate IP address issues. This group of numbers allows communication on the Internet. Renewing your DHCP fixes most IP problems. Next check the router. The router links LANs to the Internet. Make sure the router's configuration is correct. WLANs have other problems. Interference often blocks their wireless signals, But there is a simple solution. Just move the router away from walls and metals. Finally, cycle the network. Turn all equipment off for a full minute and then restart.

Reading

Vocabulary

Listening

Speaking

Writing

New Network Description

Location of network:________________________________________________

Type of network:___________________________________________________

Components needed:__________________________________________________

 

 

The user interface

1. Folder

2. Minimize

3. Icon

4. Graphical user interface

5. Menu

6. Shortcut

Reading

Vocabulary

Listening

Speaking

6. With a partner, act out the roles below based on Task 7. Then, switch roles.

USE LANGUAGE SUCH AS:

The shortcut is gone.

Click 'save icons and folders'.

Where is that?

Student A: You need help with the new operating system. Ask Student В questions to find out how to:

· Save icons

· Open menus

Student B: You provide technical support for operating systems Answer Student As questions.

Writing

CCC OPERATING SYSTEM

Customer Service Call SummaryForm

Customer Problem:

The shortcuts in the OS ....

Recommendation:

Move the pointer …

Click on …

Save the icons to …

Problem Solved?   Yes / No

 

 

 

Word processing

1. Format

2. Spell check

3. Document

4. Template

5. Word processing program

6. Font

INTRODUCING

You need the perfect word processing program.

And the new TypeWrite 4.0 is our best version yet. Write bold, striking documents. Use our many stylish| fonts. Change your layout with a single click.

Browse the new customizable templates. Customize toolbars for easier formatting.

Ifs more than a new look. TypeWrite 4.0 eliminates most compatibility issues, Now dozens more file formats work with TypeWrite. And TypeWrite 4.0 allows up to 500 macros, so save time as you type! TypeWrite 4.0 also features the most accurate spell check to date.

BECAUSE YOUR DOCUMENTS SPEAK FOR YOU.

Get ready!

Reading

Listening

4. Listen to a conversation between an IT professional and a computer user. Choose the correct answers.

1      What is the dialogue mostly about?

A how to open a file

В common word processing errors

С types of word processing programs

D ways to change file formats

2     What solution does the IT Professional suggest?

A    buy the TypeWrite program  

В    download the file and try again

С    get the file in a different format

D    ask the client to send a program

 

Speaking

Writing.

Email

1. Email address

2. Email client

3. Domain name

4. Username password

5. Attachment

Reading

Vocabulary

Listening

Speaking

Writing

Reading

Vocabulary

Listening

Speaking

Writing

Images and graphic design

1. Resolution low, high

2. Crop

3. Contrast low, high

4. Graphic editing program

Graphic arts

Nowadays, anyone can edit graphics But new users encounter many difficulties. Here are some common problems and solutions:

Problem: The image is dark or has a strange tint.

Cause: Poor exposure or bad lighting.

Solution:Adjust the contrast using graphic editing program.

Problem: There is white space aroi the image.

Solution: Crop the picture. This removes unnecessary parts.

Problem: The photograph is blurry.

Cause: Low resolution.

Solnrtion: Increase the number of pixels in the image. This makes it sharper. Or resize the picture and mal smaller Also, save the photo as a JPB file. This format creates high quality photographs.

Get ready! Before you read the passage, talk about these questions.

1) What are some reasons people edit images?

2) How do people edit their pictures?

Reading

Vocabulary

Word Bank

graphic editing program

contrast      resize crop

1     it's hard to see the details of this picture. Please _________ it so that it is bigger.

2     I want to edit my pictures. I need a __________.

3     I dont tike the background of this picture. Let's _________ it out.

4     This picture is too dark Make the ________ a little lighter.

Listening

Speaking

Writing

Databases vs. spreadsheets

1 formula

2 table

3 spreadsheet

4 cell

5 database

Word bank

tables profits database calculationsclients

Employees often use databases and spreadsheets incorrectly. Use а 1________ organize large amounts of information about 2 _________. A database makes it easy to search multiple 3________ for client information. Use a spreadsheet

to perform 4_______ about sales data. Spreadsheets are also able to create graphs and charts showing 5 _________.

Vocabulary

Listening

Speaking

Writing

6. Use the conversation from Task 8 to complete the page.

T.B. BROWN Inc. Spreadsheet Help Guide.

Question: How do I ______________________________?

1 Make sure ______________________.

2 Enter __________________________.

3 The formula calculates the customer orders and ______________________________.

 

Website Review SOLUTIONS

Website Review Solutions now offers two spring classes. These classes focus on creating websites. Web Development: Learn how to make a simple website. Create coding to build sites. Explore ways to expand functionality. Discuss improving navigation and usability Learn ways to increase a websites visibility. Web Design: Learn how to change a website's appearance. Use CSS to change a websites style. Compare the effect of different fonts and colors. Create attractive content to catch a user's attention.

E-mail Mary Shelton at [e-mail] to register for classes.

Get ready!

Listening

Speaking

Writing

Desktop publishing

1. Offset lithography

2. Electronic paper

3. Electronic

4. Clip art

5. Desktop publishing software

6. Page layout.

TOP-QUALITY RECRUITS

Golden Prairie Publishing

Now Hiring: Desktop Publishing Specialist

Golden Prairie Publishing is hiring a Desktop Publishing Specialist. Qualifications/Skills must include. 2+ years work in the field. Position requires college degree. Experiencewith desktop publishing software.A background in graphic communications and design.Skill to create electronic pages for print.Using text and clip art to make expert page layouts.Planning skills.Ability to turn a first sketch into a comprehensive layout. Experience working with electronic paper. Familiarity with offset lithography or electrostatic printing methods, but not essential as full training methods, but not essential as full training will be given.

To apply, send a cover letter and resume to [e-mail]

Get ready! 1.Before you read the passage, talk about these questions.

1 What do you know about desktop publishing?

2What skills are needed in publishing?

Reading

2. Read the job listing for a position at Golden Pairie Publishing. Then, choose the correct answers.

1 What is the purpose of this advertisement?

A to post a job opening

В to describe a company

С to start a publishing company

D to sell a desktop publishing program

2 Which is NOT a job qualification?

A the ability to make clip art

В project planning skills

С a college education

D the ability to make layouts

3 What can you infer from this advertisement?

A The job pays very well.

В This is a managerial position,

С The company is hiring from within.

D Students do not meet the requirements.   

Vocabulary

Match the words (1-4) with the definitions (A-D).

1 _comprehensive layout

2 _ desktop publishing

3 _ desktop publishing software

4 _graphic communications

 

A a form of visual language

В a piece that is ready for print

С the design of a layout using software

D a computer program used by publishers

Listening

Speaking

Golden Prairie

Publishing

Interview Notes

Interviewer: __________________________

Candidate: ___________________________

Education Level:

College                                 Bachelor’s degree

Master’s                                Technical Degree

Candidate’s publishing skills: ____________

Overall impression: ____________________

 

 

 

                                      

 

Videoconferencing

1) Webcam

2) Dedicated system

3) Video-conferencing

4) Multipoint video conference

5) Document sharing

6) Monitor

From: Chuck Roberts

To: Brad Smith

Subject: Purchase Request

Mr. Smith,

At present, we travel a lot to meet with our business partners. I propose that we use videoconferencing instead. It saves time and reduces costs. We only need a webcam to do basic videoconferencing. However, a dedicated system is even better. It allows us to do multipoint videoconferences And it supports document sharing. It also has an echo-cancellation feature.

The system comes with a camera and TV monitor. It also comes with a codec, but we need to order a video bridge separately. We also need to make sure we have high bandwidth Internet access. Still, it otters big savings. Let me know your thoughts.

Chuck Roberts

Get ready!

Reading

2. © Read the email from an IT professional at Acme Enterprise. Then, mark the following statements as true (T) or false (F).

1 _Videoconferencing reduces traveling time and cost,

2 _ The dedicated system comes with a video bridge,

3 _Videoconferencing works best with low bandwidth Internet access.

Vocabulary

Word Bank

Listening

Speaking

Writing

9. Use the conversation from Task 8 to complete the order form. Clear Water

TPCHNOLOGI                Order #1162

Request for ____________ for videoconferencing. Number of TV ________. One/Two

Number of _______ bridges:

One/TwoTotal Cost: $2,249.99

E-commerce

1) E-commerce

2) Traffic

3) FAQS

4) Shopping cart

5) Brick and mortar

6) Banner

FAQS

How do I log on?

1 lost my password.

What do I do?

Where do I enter my information?

From: [e-mail]

To: amanda.jaс[e-mail]сgaming.com

Subject: Lowest Price Affiliate Program

Dear Miss. Jackson,

Our advertising at brick and mortar gaming shops is not producing video game equipment sales. Those consumers are much more active in e-commerce. So, we at BargainEquipment.com want TFC Gaming to become an affiliate. Our program works in the following manner. You display our banner when customers view their shopping cart. This directs traffic our way. TFC Gaming earns a percentage of sales from that traffic. We pay a smaller percentage for increases in page views without sales.

Our FAQs explain that affiliates are not responsible for our products. We do ask that affiliates obtain a digital certificate with our preferred certificate authority.

Contact me with any questions.

Regards,

Mark Johnson

Reading

Vocabulary

Listening

Speaking

Before you read the passage, talk about these questions.

1 What is Information Technology?

2 What do Information Technology professionals do?

Reading