Instruction for New Employee Email Accounts

Welcome to ТВ. Brown Industries. Please create your compart email account immediately. Follow these steps:

1. Open our email client software. It sends and receives emails. It also stores them on your computer.

2. Click 'Add account".        

3.Enter your new email address. Use your first and last name with our domain name (firstname.lastname@tbbrowninc,conri).

4. Enter our P0P3 server for incoming email: pop.quicktel.r

5. Enter our SMTP server tor outgoing email: stmp,quicktelnet

6.Enter your Username and Password.

Our ISP provides one account per employee. It is for company communications and attachments only. Use a webmail provider for personal email.

Get ready!

Before you read the passage, talk about these questions.

1 How is email helpful to people and businesses?

2 What are some problems with email?

Reading

Read the excerpt from the employee handbook guide at T.B. Brown Inc. Then, mark the following statements as true (T) or false (F).

1 _The company uses a P0P3 server to receive email

2 _The company provides webmail for ail employees.

3 _ All employees have multiple company email accounts.

Vocabulary

Match the words (1-5) with the definitions (A-E).

1 _ attachment                              4 _email client

2­­ _domain name                           5 _SMTP server

3 _password

A a computer that sends email

В a program that saves, sends and receives email

С words/letters used to identify companies and addresses

D letters/numbers that let a person access something

E a file that is sent with an email

Choose the word that is closest in meaning to the underlined part.

1) That company that provides access to the Internet has very good service.

A ISP                    В email address                           С username

2) I use an email service available on web browsers, so my emails are not saved on my computer.

А РОРЗ                 В webmail                                    С ISP

3) Enter your code that identifies you on a computer and press “enter”.

A username           В webmail                                    С РОРЗ

4) Most people use a method to receive emails from a server to get their email.

A email address              В РОРЗ                     С webmail

Listen and read the excerpt from the employee handbook guide at T,B Brown Inc. again. What must be included with the user name when setting up the email address?

Listening

Listen to a conversation between a QuickTel employee and a customer. Choose the correct answers.

1 What are the speakers mostly talking about?

A how to create a new email address

В why a customer is not pleased with QuickTel

С when to enter a username and password

D what's wrong with a customer's email

2 Which of the following is NOT a potential cause of the customer's problem?

A username                       С РОРЗ settings

В password         D webmail account

Listen again and complete the conversation.

E: Thanks for calling QuickTel. How may I help you?

C: Well, I'm a new customer, and my 1______ ________ isn't receiving mail.

E; Okay. Do you have the correct 2_____ and 3 ______?

C: Yes. Those work fine.

E: Okay, do you have a 4_______ account or an email client? There are some common mistakes with those.

C: An 5 _____ ______. Does that matter?

E: New customers often make mistakes with the 6_______ settings. The correct server is POP.QuickTeLnet.

C: Oh, that's it. I have Pop.QuickTeLcom. Thanks.

Speaking

With a partner, act out the roles below based on Task 7. Then, switch roles,

USE LANGUAGE SUCH AS:

My email address isn't receiving mail.

Do you have the correct username and password?

Does that matter?

Student A: You are a QuickTel employee. A customer has a problem with his or her email Find the problem. Ask Student B;

•     username

•     password

•     РОРЗ server

Student B: You are a customer. Answer Student As questions.

 

Writing

Use the conversation from Task 8 to complete the Troubleshooting Guide.

QUICK Tel Email Troubleshooting Guide

1 Is the ______ correct? Y/N

2 Is the ______ correct? Y/N

3 What ______ is the customer using?

Does that server name match ours?   Y/N

5 Problem resolved by:_______________________________________________

 

9. Web browsing

1. URL

2. Meta tags

3. Search engine

4. Hyperlink

5. Web browser

T.B.BROWN Inc.