Руководство пользователя (на английском языке)

 

User manual, operation manual or operator manual is a document, the main purpose of which is to provide the necessary information for independent work with a program or automated system.

The user manual should contain the following sections:

- purpose and conditions of use;

- preparation for work;

- description of operations;

- emergency situations;

- recommendations for developing.

Introduction

Application area

The requirements of this document apply when:

– preliminary complex tests;

– experienced exploitation;

– acceptance tests;

– industrial exploitation.

Short description of the possibilities

The program organizes data to improve the efficiency of the technical support of Axus-Samara LLC.

User skill level

The software user must have work experience with MS Windows 7,8,10, as well as have the following knowledge:

– know the relevant subject area;

– know and have the skills to work with instant messengers.

List of operational documentation that the user needs to familiarize himself with:

- this user manual;

- purpose and conditions of use;

- automation of processes carried out at the enterprise will allow storing information in one database, information into which is entered using a user-friendly interface;

- automation will allow to take in to account all the requests of the company's clients, that is, to develop only what is needed for this organization.

Preparation for work

Composition and content of the distribution data carrier:

- to work with the software, you need the following software:

- Windows OS;

- a set of.NET Framework libraries for launching a program written on a given software platform;

- Internet Explorer/Google Chrome or another browser;

- MySQL Connector ODBC driver for connecting a remote database to the program.

Order of loading data and programs

Before starting to work with the network chat application at the user's workplace, do the following:

Select the executable file with the program and double-click on the icon.

Functionality check procedure

To check the availability of the network chat application from the user's workstation, do the following:

- open the application. To do this, double-click on the program icon;

- make sure that the network chat" application is open in the window;

- if the application does not start, you should contact the support service.

Description of operations

Functions and tasks performing

The application "Documentation support of the network chat" performs the functions and tasks shown in the table below.

Table 14

Functions and tasks of the software product

Function	Task	Description
Launching the program, & authentication	Userauthentication	When program is starting, you need to enter your username and password to enter the main form.
Filling in the search fields	Quick database search	When you enter the required query, the result is displayed in a window with a list of requests / contacts of employees.
Working with the main form	Implementation of secondary functions of the program	The program form appears
Adding& editing data	Adding, editing data in the program, updating the remote database	Adding, updating, deleting data from the database from the application.

Description of the operations of the technological process of data processing required to perform tasks

Below is a description of the custom operations for each task.

Task: «User authentication»

Step 1: start the program

Conditions under which it is possible to perform the operation:

3. The user's computer is loaded.

4. The application is installed.

Preparatory steps:

Run the program.

Basic steps in the required sequence:

Double click the left mouse button on the Axus Group® All Error Solver desktop icon.

Final steps:

Not required.

Resources spent on the operation:

5 second.

Basic steps in the required sequence:

2. In the window that appears, click on the "Solve the problem!" Button.

Final steps:

After clicking on the button, enter your username and password and then click on "Login".

Ресурсы, расходуемые на операцию:

20 seconds.

Step 3: data entry

Conditions under which it is possible to perform the operation:

The application is running.

The connection to the database is now set up.

Preparatory steps:

Not required.

Basic steps in the required sequence:

3. In the window that appears, enter your username and password to enter the program.

Final steps:

After entering the data, select the "Login" item.

Resources spent on the operation:

15 seconds.

Picture 28 - Authorization

 

Task: "Search"

Conditions under which it is possible to perform the operation:

The application is running.

Preparatory steps:

Not required.

Basic steps in the required sequence:

2. Enter the criterion for a quick search in the database in the line.

Final steps:

Clear search bar

Resources spent on the operation:

10-15 seconds.

Picture 29 - Search task

 

Task: "Add a request"

Conditions under which it is possible to perform the operation:

The application is running.

Preparatory steps:

Not required.

Basic steps in the required sequence:

2. When authorizing a company employee, fill in the cells in the "Editing" field at the top of the window form.

Final steps:

Click the "Add" button.

Resources spent on the operation:

Depends on the amount of data entered.

Picture 30 -Task: "Add a request"

 

Task: "Editing orders" (picture 30)

Conditions under which it is possible to perform the operation:

The application is running.

Preparatory steps:

Not required.

Basic steps in the required sequence:

2. When authorizing a company employee, select a line in the list and fill in the cells in the "Editing" field at the top of the window form.

Final steps:

Press the button "Change".

Resources spent on the operation:

Data string in the list.

 

Task: "Deleting orders" (picture 30)

Conditions under which it is possible to perform the operation:

The application is running.

Preparatory steps:

Not required.

Basic steps in the required sequence:

2. When authorizing a company employee, select a line in the list in the "Editing" field at the top of the window form.

Final steps:

Click on the "Delete" button.

Resources spent on the operation:

Data string in the list.

Emergency situations

If any errors occur during the operation of the "Network Chat" program, which are not described below in this section, you should contact a member of the technical support department. Possible errors when working with the program are listed below (table 5).

 

 

Table 15

Possible errors when working with the software product

Error class	Error	Error description	What to do if an error occurs
Data input	Inability to enter data	Entering incorrect data (data type mismatch) during authorization	Please enter correct data
Data input	Data not displayed	Login and password not entered	Enter the data
Error class	Error	Error description	What to do if an error occurs
Workstationpower failure	There is no power to the workstation or a power failure has occurred	There is no power to the workstation or a power failure has occurred	Reboot workstation

Masteringrecommendations

Recommendedliterature:

– this user manual.

 

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Руководство администратора (на английском языке)