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Задание 1. Выучите следующие слова и словосочетания. Повторяйте их за диктором:

1. modern современный

2. to telephone = to phone звонить по телефону

3. means of communication средства связи

4. to make a phone call позвонить

5. apartment квартира

6. city phone number городской номер

7. digit однозначное число

8. area code код региона

9. inside внутри

10. cellular service сотовая связь

11. phone card телефонная карточка

12. to pass a message отправить сообщение

13. to receive a message получить сообщение

14. to dial a number набирать номер

15. charge плата

16. to be free быть бесплатным

17. to cost стоить

18. to be fixed быть фиксированным

19. commonly обычно

20. long tone протяжный гудок

21. to place a call сделать звонок

22. landline phone проводной телефон

23. long distance call междугородний звонок

24. phone box телефонная будка

25. to deposit помещать

26. beeping signal короткий гудок

27. constant tone протяжный гудок

28. to book a call заказывать телефонный


29. a caller лицо, которое звонит по


30. the line is engaged телефон занят

31. the line is free телефон свободен

32. to answer the call подойти к телефону

33. taxophone таксофон

34. telephone directory телефонная книга

35. to connect соединять

36. extension добавочный номер

37. to hang up положить трубку


Задание 2. Прослушайте текст. Постарайтесь понять его содержание.



Telephoning is one of the most characteristic features of modern civilization. The modern telephoning is characterized by a high degree of automation. The telephone is necessary means of communication in everyday life. It is also for professionals in business, commerce and administration who need to make and answer phone calls.

Almost every apartment in Russia has a telephone number. The city phone number itself usually has from 5 to 7 digits. All countries, regions and cities have their code; it is called an area code.

If for instance, you want to telephone your friend inside any Russian city, you should dial the phone number without any codes. Normally, all phone calls inside the city are free or cost very little. The charges are commonly covered by a regular fixed flat monthly payment.

If you make a phone call from Russia to any Russian city, you should dial 8, wait for a long tone, and then dial a phone number itself.

If you want to make a phone call from Russia to abroad, you should dial 8, wait for a long tone, then dial 10 (international access), then dial the code of the country you are phoning to, then dial the code of the city you are phoning to and then the city phone number. (8 10 33 62 237 65 36). Calls from the landline phone, usually have different rates at different time of a day. Usually a call costs cheaper if you call before 08:00 or after 20:00 on weekdays, or anytime at weekends.

To place a call from your home phone, you can do also with a phone card. All instructions how to make a call you can find on the card.

And one more variant to make a long-distance call – it is to ask the operator to connect you.

Besides the landline phones, there are the telephones in public places. They are phone boxes or pay phones. To place a call, you have to deposit a phone card into the slot and dial the number you wish to reach.

All over the world there is a cellular service. It was designed to keep people in touch, not just in the area, but throughout the world or the region. It is very convenient. You can pass or receive a message. Besides, you may also do some photos, listen to music, use the Internet and gain any information.

There is also a video telephone in the world. You can speak over the telephone and see a person who you speak with.


Задание 1. Ответьте на вопросы по содержанию текста.

1. What is the telephoning?

2. How many digits has a city phone number?

3. How can you make a call inside Russia?

4. How can you make a call from Russia to abroad?

5. What kinds of rates has the landline phone?

6. How can you make a call from pay phones or from phone boxes?

7. What are the advantages of cellular service?


Задание 2 . Запомните следующие фразы. Повторяйте их за диктором.

1. You’ve got the wrong number. Вы неправильно набрали номер.

2. Sorry to have troubled you. Простите за беспокойствo.

3. You are wanted on the phone. Вас к телефону.

4. Hold the line. Не вешайте трубку.

5. Can I speak to….. ? Я могу поговорить с …. ?

6. Which number do you have? Какой номер вам нужен?

7. Put me through to the Manager. Свяжите меня с руководителем.

8. Can you hold? Вы можете подождать?

9. Can you ring me back? Вы можете перезвонить?

10. May I take a message? Могу ли я что-то передать?

11. Could you speak more slowly, please? Пожалуйста, говорите


12. It is a very bad line. Связь очень плохая.

13. Who would you like to speak to? С кем вы хотели бы поговорить?

14. We were cut off. Нас разъединили.

15. This is Mrs. Krause speaking. Вы говорите с госпожой Краузе.

16. Speaking. Я вас слушаю.

17. Speak louder. Говорите громче.

18. I’ll call back later. Я перезвоню позже.


Текст на аудирование

Задание 1. Повторяйте за диктором слова и словосочетания. Запомните их значения:

1. gadget, device устройство, приспособление

2. network сеть

3. provider провайдер

4. coverage зона действия

5. to offer предлагать

6. quite similar достаточно похожи

7. incoming call исходящий звонок

8. outcoming call входящий звонок

9. additional дополнительный

10. voice mail голосовая почта

11. number identification определитель номера

12. call diverting переадресация

13. free of charge бесплатный

14. access доступ

15. cellphone сотовый телефон

16. facility услуга

17. to download загрузить

18. additional дополнительный

19. to explore исследовать, изучать

20. accessory аксессуар

21. mobile cover чехол

22. guarantee гарантия

Задание 2 . Прослушайте текст. Постарайтесь понять его содержание.


Now there are various means of communications but mobile phones are considered the easiest, fastest and one of the cheapest means of communicating. There are many mobile phone gadgets brands available in the market. Some of them are the Nokia, Samsung, LG, Motorola and many others.

There are as well three major mobile network providers in Russia: MTS, BeeLine, and Megafon. The prices, coverage and the service offered by these operators are quite similar.

The pricing system in Russia for cellular services is the following: you should pay for all outcoming calls, outcoming text messages, and additional services, such as voice mail, number identification, call diverting, etc. All incoming calls and messages are free of charge. The price of the phone call depends on where you are calling from and where you are calling to. So if you are traveling with your own cellphone and SIM-card, you will be able to use it, if your provider has «roaming» agreement with one of the local mobile operators.

We are now, what we call, in the age of communications. We choose the mobile phone gadgets for communicating and also for other purposes like listening to music, playing games, Internet access, sending texts, etc. So mobile phones are used for several reasons. Other features include the camera, video, Bluetooth, Wi-Fi, infrared port, etc. In a single gadget we use all these features which we need all the day. We don’t need a separate music player or a gaming device. Mobile phones have it all.

There are many new mobile phones which also have Internet facility for sending e-mails or downloading any music files and playing online games. Many phones are now coming with this additional service, namely GPS, which has maps of about 150 countries which can be explored by you. These days’ mobile phones have many accessories like the Bluetooth, earphones, headphones, mobile covers and so on.

Today there is a wide choice of the mobile phone gadgets and if you want to buy one, it is better to go to a specialized shop, where you can buy phone with all accessories and get a guarantee.


Задание 2. Ответьте на вопросы по содержанию текста.

1. What brand of a mobile phone do you have?

2. What kind of cellular operator do you use?

3. Whom do you usually call?

4. How long do you usually speak over the telephone?

5. For what purposes do you use your mobile phone?

6. How much do you usually pay for your phone monthly?

Задание 3. Подберите синонимы к выделенным словам. Переведите предложения:

1. I’ll ring you up tomorrow, just at about the same time.

2. A frequent signal showed that the number was engaged.

3. I was mistaken when I had phoned my friend.

4. Wait a minute, don’t hang up.

5. Has anybody phoned today and asked you to tell me anything?

6. When I was speaking over the phone I was suddenly disengaged.


Задание 1. Прослушайте диалоги к теме «Telephoning» и воспроизведите их в парах:

Dialogue 1

A: - Good afternoon, Fowler’s, can I help you?

B: - Extension 237 please.

A: - I’m sorry, the line is busy, will you hold?

B: - Yes, I’ll hold.


A: - I’m putting you through.

C: - Marketing, Harry Webb speaking.

A: - Could I speak to George Garrison, please?

C: - I’m sorry; he is at a meeting now.

A: - Do you know when he’ll be back?

C: - He should be back around four. Can I take a message?

A: - Yes, please ask him to call David Jones on 629 3478.

C: - Ok, I’ll see he gets your message.


Dialogue 2

O: - Hello, Frank and Brothers. How can I help you?

P: - This is Peter Jackson. Can I have extension 3421?

O: - Certainly, hold on a minute, I’ll put you through…

F: - Bob Peterson’s office, Frank speaking.

P: - This is Peter Jackson calling, is Bob in?

F: - I’m afraid he’s out at the moment. Can I take message?

P: - Yes, Could you ask him to call me. I need to talk to him, it is urgent.

F: - Could you remind the number please?

P: - Yes, that’s 456 7865 and this is Peter Jackson.

F: - Thank you Mr. Jackson, I’ll make sure Bob gets it.

P: - Thanks, bye.

F: - Bye.

Задание 2. Переведите следующие фразы на английский язык:

1. Вас к телефону.

2. Не вешайте трубку.

3. Вы набрали неправильный номер.

4. Телефон занят.

5. Повесьте трубку.

6. Номер свободен.

7. Простите за беспокойство.

8. Можно мне господина Смита?

9. Алло, это говорит Браун.

10. Соедините меня с номером 891.

11. Не могли бы вы мне сказать код Лондона?


Ситуационные задачи

Задание 1. Составьте высказывание по модели в соответствии с ситуациями:

Model: In this case I’ll say….

What will you say:

1. if you’ve got the wrong number?

2. if somebody has dialed your number by mistake?

3. to a person making a call wants to speak to somebody else, not to you?

4. to a person who answers your call?

5. if somebody is interested to know who you are?


Задание 2. Продолжите следующие диалоги в соответствии с ситуациями:


Hello, can I speak to Mr. Black?

– Mr. Black, you are wanted on the phone.


– Hello, my name is Steve Johnson. Could I speak to Miss Maxwell?

– Sorry, Miss Maxwell isn’t available. She won’t be back till 3 o’clock.



– Is this 890165?

– No, you’ve got the wrong number.


Задание 1. Выучите следующие слова и словосочетания. Повторяйте их за диктором:

1. post, mail почта

2. communication связь

3. to carry out осуществлять

4. transfer пересылка

5. correspondence корреспонденция

6. periodicals периодическое издание

7. remittance почтовый перевод

8. parcel posts отдел посылок

9. to post посылать, отправлять

10. letter письмо

11. post card открытка

12. pillar-box почтовый ящик

13. to empty вынимать

14. operations handled выполняемые операции

15. Air Mail авиапочта

16. registered letters заказное письмо

17. post restante до востребования

18. money order денежный перевод

19. envelop конверт

20. value ценность

21. letter-box почтовый ящик

22. delivery доставка

23. receipt квитанция

24. to trace следить

25. charge плата

26. urgent срочный

27. to maintain поддерживать

28. to pick up забирать

29. to handle справляться с

30. package пакет

31. amount сумма

32. weight вес

33. to insure страховать

34. to be double sure быть вполне уверенным

35. packing service услуга упаковки

36. to fill in заполнять

37. to check up проверять

38. to hand нести

39. to subscribe to подписаться на что-то

40. P.O. box абонентский ящик

41. expensive дорогой

42. bill счет

43. e-mail электронная почта

44. postage стоимость почтового


Задание 2. Прослушайте текст. Постарайтесь понять его содержание.


Post communication or mail is a kind of communication which carries our regular transfer of items of mail – the written correspondence, periodicals, remittances, parcel posts.

In the post office there is a number of windows with a sign showing the operations handled. You can buy here all kinds of stamps, post cards, and envelops.

There are post offices in every town and nearly every village in the country. If you want to post an ordinary letter or a post card, you need not go to the post office; you can drop it into the nearest pillar-box. Pillar-boxes are emptied twice a day. If you want to send a telegram, you can either take it to the nearest post-office or dictate it over the telephone.

When sending a letter of special value, you should have it registered. Registered letters are not left with the ordinary mail in the letter-box, but delivered personally. The sender is given a receipt at the post office, so he can always trace the letter. Of course, there is a special charge for this service.

At the post-office we can send all kinds of telegrams: photo-telegrams, express-telegrams, ordinary and urgent telegrams. You can subscribe to different newspapers and magazines at the window «Printed matter». At the post office, there are also P.O. boxes. P.O. box means a post office box, it is a numbered box to which someone’s mail can be sent.

The «Post Restate» window keeps mail until called for. The post-office maintains this service for those who prefer to pick up the mail in person.

The window marked «Parcel Post» handles all parcels or packages. The amount you have to pay depends on the weight of the parcel. You must not forget to insure your parcel if you have got something valuable in it. The larger post offices maintain a wrapping and packing services.

Atthe «Money Order» window we can send the money. If a remittance is received to our name we can get the money there. We are given a printed form to fill in. The clerk asks for our passport, checks it up with the filled printed form, returns the passport and hands us the money.

At some post-offices there is a special window where you may pay bills for your telephone, gas and electricity.

Today, besides the ordinary post service we have the express mail delivery services, such as DHL, FedEx. These services can deliver your letter or parcel during 1-3 days to any part of the world. Of course such kind of service is more expensive than ordinary post service.

And finally, with the development of new technologies a new type of mail «e-mail» has appeared. Nowadays people use it wider for personal and professional use than any other kind of service.


Задание 1. Ответьте на вопросы по содержанию текста.

1. What kinds of service does the post communication carry out?

2. Do you need to go to the post-office, if you want to send a letter?

3. What can you buy at the post-office?

4. What are the windows at the post-office?

5. What is the difference between the ordinary letter and registered letter?

6. How can you get the remittance?

7. What is a P.O. box?

8. Where may you pay your telephone, gas and electricity bills?

9. What do you know about the «e-mail»?


Задание 2. Переведите следующие предложения на английский язык:

1. Отправляя письмо, не забудьте наклеить на конверт марку, иначе письмо не дойдет до адресата.

2. За границу удобнее всего посылать письмо авиапочтой.

3. Подписка на газеты и журналы производится на любом почтовом отделении.

4. Выемка почты из уличных почтовых ящиков производится несколько раз в день.

5. Пожалуйста, дайте мне бланк телеграммы.

6. Я надеюсь, что телеграмма прибудет вовремя.

7. Почтовые расходы зависят от веса посылки и от расстояния, на которое она посылается.

8. Запишите, пожалуйста, почтовый индекс.

9. Мне нужны авиамарки для отправки письма в Европу.

10. Вы хотите отправить их бандеролью или посылкой?




Задание 1. Прослушайте диалоги к теме и воспроизведите их в парах:

Dialogue 1

R: -I would like to send this letter to Japan by airmail, how much is the charge?

G: - It is $1.2. Do you need extra stamps?

R: - I do, I’ve been also expecting a package from New-York. Here is my identity card and the receipt.

G: - Would you mind signing this form? Here is the package.

R: - Finally, I would like to send this registered letter to London.

G: - Please fill in the complete address in capital letters.


Dialogue 2

G: -I’ve got a telegram to send. Please give me a message form.

C: - Here you are, sir. Please write legibly, and make out the address and the addresser’s name in block capitals.

G: - Ok. I’ll.

C: - Shall it be ordinary, urgent or express, sir?

G: - Oh, let’s have it urgent. What’s the charge?

C: - Let me see… It’ll be ninety pence.

Задание 2. Задайте вопросы по модели в соответствии с ситуациями:

A. You don’t know at what counter of the post office you can do one or another thing. Ask for help.

You want:

a) to send a parcel

b) to cash a money order

c) to send a telegram

d) to subscribe to newspapers

Model: Excuse me, where can I get a form for a money order?


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