Exercise 9. Ways of showing anger.

1. I've had just as much as I can ......... from you.

a) Find; b) lean; c) stomach; d) point.

2. You do that again and I'll ......... your head off.

a) Consume; b) devour; c) munch; d) bite.

3. I'm sorry but I can't take any more. I'm afraid I've reached ......... point.

a) Screaming; b) crying; c) howling; d) shouting.

4. You just ......... touch that piece of paper and I'll kill you.

a) Attempt; b) dare; c) try; d) endeavour.

5. How many more times do I have to ......... it to you, stupid?

a) Restrain; b) render; c) repeat; d) resign.

6. I know you find this highly amusing but to me it's no ......... matter.

a) Chortling; b) chuckling; c) grinning; d) laughing.

7. I'm warning you. I can take just that much and ......... more.

a) Any; b) no; c) some; d) enough.

8. Everybody just get ......... of my way and leave me alone.

a) Out; b) off; c) with; d) over.

9. Not another word from either of you. That's ..........

a) Conclusive; b) final; c) ending; d) concluded.

10. Right. I'm leaving. You can do whatever you like. I couldn't care ..........

a) More; b) lesser; c) least; d) less.

Exercise 10. Ways of thanking.

1. Words can't possibly ......... how grateful I am for what you have done.

a) Detail; b) delineate; c) underline; d) express.

2. Thank you so much for helping me. I really ......... it.

a) Accept; b) agree; c) appreciate; d) deserve.

3. A thousand thanks for all your hard work. I shall never ......... it.

a) Forego; b) forget; c) foretell; d) forbid.

4. They showed their great gratitude by sending us a large ......... of money.

a) Sum; b) packet; c) box; d) bundle.

5. Thank you for all you've done from the ......... of my heart.

a) Base; b) foundation; c) end; d) bottom.

6. I'm sending this bunch of flowers as a small ......... of my thanks and appreciation.

a) Piece; b) token; c) counter; d) emblem.

7. How can I ......... thank you enough for all you've done?

a) Entirely; b) probably; c) possibly; d) exactly.

8. On the watch they gave him were the words: ......... gratitude for 40 years loyal service.

a) At; b) of; c) by; d) in.

9. It's very difficult for children to ......... their gratitude for what their parents have done for them.

a) Show; b) initiate; c) enclose; d) refer.

10. Look upon this as a .... of thank you present for all your endeavours on our behalf.

a) Type; b) sort; c) sign; d) species.

Exercise 11. Ways of threatening.

1. If I've ......... you once, I've done it a hundred times. Don't do it!

a) Spoken; b) said; c) told; d) mentioned.

2. I'll give you just one more ......... and after that, you'll be in real trouble.

a) Go; b) occasion; c) time; d) chance.

3. I'm telling you loud and ......... that you really must get it right this time.

a) Bright; b) clear; c) simple; d) obvious.

4. She told him that if his manners didn't ........., he would be sent home.

a) Approve; b) disprove; c) disapprove; d) improve.

5. He agreed because he said it was like having a gun held to his ..........

a) Nose; b) eye; c) head; d) foot.

6. I'll lend you money for the very last time because after that you're on your ..........

a) Own; b) self; c) side; d) back.

7. I can't tell you how lucky you've been this time but just ......... till next time.

a) Attend; b) wait; c) expect; d) delay.

8. I'm prepared to ......... your mistake on this occasion but I can't ever do it again.

a) Oversee; b) overtake; c) overhear; d) overlook.

9. If you leave me now, you don't ......... to come back.

a) Need; b) require; c) demand; d) order.

10. Let me put it simply one more incident like that and you're out on your .........!

a) Eye; b) nose; c) ear; d) head.

Exercise 12. How to make exclamations.

1. What a wonderful day to see the mountains .........!

a) Off; b) by; c) on; d) in.

2. How stupid can I get! I ......... my keys in the door overnight.

a) Forgot; b) deserted; c) traced; d) left.

3. For goodness sake stop ......... about the weather! It'll stop raining soon.

a) Criticizing; b) telling; c) complaining; d) calling.

4. What on earth are you talking about? I can't make head or ......... of it.

a) Tail; b) end; c) finish; d) part.

5. How nice of you to come all this ......... just to wish me a happy birthday.

a) Path; b) journey; c) route; d) way.

6. What a disaster! I don't believe anything else could go ......... now.

a) Off; b) wrong; c) incorrect; d) false.

7. Wow! You've certainly made a good ......... of decorating this room.

a) Job; b) work; c) task; d) duty.

8. Well blow me down! I just can't believe I've actually ......... my exam.

a) Succeeded; b) passed; c) caught; d) tackled.

9. You could have knocked me down with a feather! You mean to say he's ......... cleaned my car.

a) Certainly; b) surely; c) naturally; d) actually.

10. I'll go to the foot of my stairs! It must be at ......... 20 years since we last met.

a) Last; b) length; c) least; d) end.

Exercise 13. Ways of agreeing.

1. I'm certainly ......... you on that.

a) On; b) with; c) by; d) to.

2. I'm of a ......... mind on that, too.

a) Same; b) identical; c) parallel; d) like.

3. Yes, we definitely see eye ......... eye on that one.

a) For; b) over; c) to; d) of.

4. In that respect we are of ......... mind on that.

a) One; b) single; c) target; d) absolute.

5. I can't ......... with that.

a) Question; b) talk; c) speak; d) argue.

6. Let's ......... on that.

a) Control; b) shake; c) handle; d) wave.

7. There's only one word I can use now to show my agreement and that's — ..........

a) Follow; b) execute; c) deal; d) hold.

8. I'll ......... that in writing to show my acceptance.

a) Confirm; b) establish; c) ground; d) found.

9. There's absolutely no doubt ......... that you're right.

a) Howsoever; b) whatsoever; c) whosoever; d) whichever.

10. The ......... seem eminently suitable to me.

a) Tendencies; b) actualities; c) events; d) terms.

 

Exercise 14. Ways of disagreeing.

1. I'll have to ......... company with you there, I'm afraid.

a) Separate; b) divide; c) part; d) leave.

2. There's no way I can ......... that.

a) Incline; b) consume; c) indicate; d) accept.

3. We'll have to agree to ......... over that.

a) Differ; b) differentiate; c) deny; d) decide.

4. Don't even think about it! I can't possibly take that on ..........

a) Deck; b) place; c) board; d) position.

5. No matter how ......... you are, I won't change my mind.

a) Perceptive; b) perverse; c) pernicious; d) persuasive.

6. You can't talk until the ......... come home. I won't accept that scheme.

a) Dogs; b) cows; c) cats; d) hens.

7. Sorry the subject is now ..........

a) Closed; b) locked; c) done; d) completed.

8. I regret I have no choice but to reject the plan out of ..........

a) Power; b) court; c) hand; d) grip.

9. No matter how much you object, I am ......... I am right and you're wrong.

a) Convicted; b) convinced; c) conduced; d) concerned.

10. You might as well admit it! You haven't a ......... to stand on.

a) Foot; b) arm; c) hand; d) leg.

Module 2

Exercise 1. Internal Communications.

1. According to the Government Communication Network (GCN), a plan for internal communications should be ......... into every communication strategy.

a) Initiated; b) integrated; c) interwoven; d) involved.

2. Winning the support of internal ......... can be as important as reaching key external audiences, and will be vital to the success of your communication programme.

a) Jobholders; b) placeholders; c) stakeholders; d) stockholders.

3. Internal communications need exactly the same kind of analysis and strategy as external communications: there will be distinct audience groups who should be ........., and the same processes of information collection and insight generation apply to internal as to external groups.

a) Sectioned; b) segmented; c) segregated; d) sequestered.

4. Far from being the poor ......... of external communication, internal communication performs a crucial role within government.

a) Neighbor; b) offspring; c) relative; d) sibling.

5. By ......... staff with the departmental vision and values so that they can apply them in their day-to-day work, it creates a culture that does two things: it improves policy delivery and it increases the chance of meeting departmental objectives.

a) Endearing; b) engaging; c) inducing; d) inoculating.

6. Organisations that have a strong communications function frequently ......... those that don't; private sector companies that communicate effectively have a 19.4 per cent higher market premium than companies that do not.

a) Outperform; b) outrank; c) overdo; d) overrule.

7. As with external communications, it is not enough to have a tactical approach; every department should have an internal communications strategy that is developed, implemented and monitored according to industry ......... practice and the needs of staff.

a) Best; b) in; c) made; d) style.

8. Printed or online surveys might be your first port of ......... when it comes to understanding communication needs within your department.

a) Action; b) call; c) entry; d) resort.

9. Before selecting a research method, produce a ......... that sets out clear objectives and explains what you are trying to achieve.

a) Brief; b) draft; c) mission; d) portfolio.

10.You might also need to set up a different dialogue with each team within your department to take on ......... cultural differences.

a) Board; b) other; c) serious; d) viewing.

Exercise 2. Advertising.

1. In order to make a sensible ......... among the different vacuum cleaners available, it is important to do some research.

a) Comparing; b) comparison; c) compares; d) comparative.

2. The local department store has to make a sustained effort at this time of the year to ......... customer demand for summer clothing.

a) Satisfy; b) satisfaction; c) satisfies; d) satisfying.

3. A good team leader must be able to ......... his colleagues to face the challenge of a downturn in business.

a) Inspiring; b) inspiration; c) inspires; d) inspire.

4. The ......... trend in children's desire to wear designer label clothes should be exploited.

a) Currant; b) current; c) occurring; d) occurred.

5. You have to ......... the public that it is in their own interest to read the instructions on all our medicines.

a) Convict; b) conviction; c) convince; d) convincing.

6. In order to survive in this business you must adopt a ......... stance.

a) Competition; b) competing; c) competitor; d) competitive.

7. The ......... of alcohol is not allowed in any of the company's premises in order to present a clean image.

a) Consumer; b) consumption; c) consuming; d) consumes.

8. When you are setting out to ......... new customers in an advertisement, choose the right words.

a) Attraction; b) attractive; c) attract; d) attracts.

9. The really effective television commercial is the one that ......... you of its authenticity.

a) Persuades; b) persuasion; c) persuasive; d) persuading.

10. I can strongly recommend this ......... as the best available on the market today.

a) Producer; b) product; c) production; d) produce.