Themed Rooms at the Alton Towers

 

Alton Towers (1) ______a theme park, water park, BE and hotel complex in the county of Staffordshire, United Kingdom. The Alton Towers Hotel

 

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(2) ______ in 10 April 1996 and is themed to the			OPEN
eccentric (3) ______character Sir Algenon Alton and			FICTION
his travels. The rooms (4) _______ in a classical			DECORATE
English style with pictures of Sir Algenon’s
inventions.The hotel (5) ________an			OFFER
(6) ______ range of rooms and suites. These include			AMAZE
the Explorer Room, the Peter Rabbit Bedroom, the
Garden Room, the Cadbury’s Chocolate Bedroom,
the Coca Cola Fizzy Factory Room,	and	the
(7) ______ Nights Suite. All the bedrooms and suits			ARAB
contain a (8) ______ bed and bunk beds or two single			TWO
beds. The (9) ______ are also fitted with a 26” flat			ROOM
screen LCD TV, satellite TV, tea and coffee making
facilities and an en suite bathroom with bath and
shower, and a baby (10) ______ facility. The Alton			LISTEN
Towers  Hotel is the ideal place for	a	fun
family oriented holiday.

 

2 Прочитайте отрывок диалога между менеджером гостиницы и новым со трудником и заполните пропуски частями предложений. Письменно переве дите текст на русский язык.

 

a) have one bed for one person

 

b) an en suite bathroom

 

c) types of rooms

 

d) double rooms

 

e) to pay for them

 

f) air conditioning

 

New Employee. What (1) ______are there in the hotel?

 

Manager. The rooms are different types and have different numbers ofbeds in them. For example, we have (2) ______, which have a big bed for two people to sleep in. There are also single rooms, which only (3)

 

______ to sleep in. And there are also twin rooms, which have two beds for one person to sleep in each. We also have a special room for very rich people which is big and is like a small apartment or flat with its own lounge and bar. It is called a suite. Some of the rooms have a balco ny, where the room has a part which is outside in front of the windows. So the guests can relax and enjoy the sun and the views.

 

New Employee. What facilities do the rooms in the hotel have?

 

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Manager. Each of the rooms has (4) ______. There is a shower and toiletinside all of the rooms. In the en suite bathrooms there are towels, so the guests can dry themselves after having a shower. The rooms also have (5) ______, so in summer when it’s hot, the guests can decrease the temperature in the room. There is also a mini bar in each room, where there are small bottles of alcohol, water and snacks like nuts and crisps for the guests to eat or drink. But they have (6) ______ when they check out and leave.

 

13. Практика устной речи. Разыграйте ситуацию: один из вас является главным администратором отеля, а другой – всемирной знаменитостью. Пусть первый предложит второму самый роскошный номер для проживания.

 

 

U N I T      6

 

Rooms Department

 

The hotel is divided along functional lines into five administrative departments: rooms, accounting, sales and marketing, food and beverage, and personnel. The five department heads report directly to the general manager (GM).

 

The rooms department performs the lodging function of the hotel. Reservations must be accepted, guests must be hospitably received and assigned clean rooms, the status of available and occupied rooms must be kept current, security must be maintained, public spaces such as lobbies must be kept clean, guests must receive mail and phone messages promptly, and guest questions must be answered. These are some of the important functions of the rooms department. The rooms department is divided into a number of subunits, each of which performs rather specialized tasks. In many instances, these subunits are also referred to as departments. For example, the laundry department, which in a 500 room hotel is quite large, is responsible for cleaning and pressing all the hotel’s linens and employee uniforms as well as guest laundry. Its function is extremely specialized. Little of the knowledge and skills required to manage a laundry operation are transferable to other areas of hotel operations.

 

The front office is where guests are greeted when they arrive at the hotel, where they’re registered, and where they’re assigned to a room. Telephone operators and other guest communications functions usually fall under the front office department. The hotel’s bell staff is also a part of this department. Reservation takes and tracks hotel’s future bookings. The housekeeping department is responsible for cleaning guest rooms and public spaces. Security is responsible for guest safety. Finally, the engineering department is responsible for the operation and maintenance of the hotel’s entire physical plant, including electrical, heating, mechanical, air conditioning and ventilation, plumbing, and structure. It also performs minor repairs and renovations.

 

A great deal of interdependence exists between the subunits of the rooms department, thus calling for close coordination of activities.

 

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Linkages exist between the front office and the reservations department. Reservations must inform the front office of the number of presold rooms each day to ensure that a current inventory of rentable rooms is always available. The front office must let reservations know whenever walk in guests (those without reservations) are registered. Linkages also exist between the front office and housekeeping. Information regarding room status must flow both ways. When a guest checks out, the front office must inform housekeeping so the room may be cleaned. Once it is cleaned, housekeeping must inform the front office so the room may be sold.

 

These are both examples of reciprocal interdependence in which individual units provide each other with inputs. Other linkages within the rooms department are illustrative of sequential interdependence, which occurs when the output of one unit becomes the input of another. An example is housekeeping’s inability to properly provision a guest room if the laundry does not supply enough clean towels or bed sheets. A less obvious example deals with the output of information from one department to another. For example, engineering cannot replace a defective light switch in a guest room if housekeeping does not report the problem. These examples illustrate the reciprocal and sequential interdependence that exists between subunits of the rooms department. Effective management under these conditions calls for standardized plans, procedures, schedules, and deadlines.

 

Coordination between units also requires frequent direct communications between executives.

 

Vocabulary list

 

to divide делить, подразделять

 

accounting бухгалтерия

 

food and beverage общественное питание

 

to report to отвечать перед кем л., подчиняться кому л.

 

general manager директор распорядитель, генеральный директор lodging жилье, временное жилище; снимаемая или сдаваемая комната to accept принимать

 

to receive получать

 

to assign назначать, определять

 

available доступный, имеющийся в наличии occupied занятый, оккупированный to keep current актуализировать

 

to maintain поддержать, сохранять, сохранить, содержать promptly быстро, точно, сразу instance случай, пример, образец

 

linen постельное белье

 

entire весь; целый, полный

 

physical plant материальная часть

 

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minor repairs мелкий ремонт

 

linkage сцепление, соединение, связь

 

reciprocal противоположность, обратная величина, взаимный, обоюдный, двусторонний

 

input вход; вклад, вложение, инвестиция, взнос; фактор производства sequential последовательный

 

1. Прочитайте и переведите текст.

 

9. Определите в каждой из четырех групп предложение, соответствующее со держанию текста.

 

11. a. The hotel is divided along staff lines into five administrative departments.

 

b. The hotel is divided along functional lines into five administrative departments.

 

c. The hotel is divided along functional lines into four administrative departments.

 

a. The rooms department performs the catering function of the hotel. b. The rooms department performs the accounting function of the hotel. c. The rooms department performs the lodging function of the hotel.

a. The rooms department is divided into a number of subunits, each ofwhich performs rather specialized tasks.

 

b. The rooms department is divided into a number of subunits, each ofwhich performs rather simple tasks.

 

c. The rooms department is divided into a number of subunits, each ofwhich performs rather available tasks.

 

a. The front office is where guests are assigned to a room.

 

b. The front office is responsible for cleaning guest rooms and public spaces.

 

c. The front office performs minor repairs and renovations.

 

3. Дайте развернутые ответы на следующие вопросы.

 

(4) What administrative departments is the hotel divided into?

(5) What is the function of the rooms department?

(6) Where is the front office?

(7) What department is responsible for the hotel’s entire physical plant?

(8) Give some examples of reciprocal interdependence within the rooms department in which individual units provide each other with inputs.

 

 

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(7) Переведите на русский язык следующие выражения:

1) guests must be hospitably received

2) security must be maintained

3) in many instances

4) extremely specialized

5) manage a laundry operation

6) fall under the front office department

7) the hotel’s bell staff

8) entire physical plant

9) presold rooms

10) reciprocal interdependence

11) linkages within the rooms department

 

5. Найдите в тексте английские эквиваленты следующих выражений и составьте с ними свои собственные предложения:

 

1) административные отделы (службы)

 

2) генеральный директор

3) выполнять функции расселения гостей

4) содержать в чистоте места общего пользования

5) гостей нужно поселить в чистые комнаты

6) отдел делится на подразделения

7) быть ответственным за стирку и глажку белья

8) безопасность гостей

9) большая доля взаимозависимости

10) существует связь между разными отделами (службами)

 

14. Совместите слова из левой колонки с их значениями из правой колонки.

 

1) lodging

 

2) report to

 

3) general manager

 

4) accounting

 

5) linen

 

6) maintain

 

 

a) to be responsible to and under the authority of

 

b) the system or occupation of setting up,maintaining, and auditing the books of a firm and of analyzing its financial status and operating results

 

c) to keep in proper or good condition

 

d) furnished rooms in another’s house rented foraccommodation

 

e) the highest ranking manager

 

f) articles or garments made from linen or a similarcloth, such as cotton; bed sheets and tablecloths

 

 

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3. Заполните пропуски в предложениях подходящими по смыслу словами в нуж ной форме.

 

general manager   linen report to  maintain   lodgings accounting

 

The plant manager (1) ______ the production controller.

We found (2) ______ on the tour rather primitive.

Vail, took his seat as (3) ______ in a tiny office in Reade Street, New York, and the building of the business began.

I lived to watch on a strange shore a black and youthful Nausicaa, with a joyous train of attendant maidens, carrying baskets of (4) ______ to a clear stream overhung by the heads of slender palm trees.

The house costs a fortune (5) ______.

Because of the wide range of activities and the large amounts of revenu es full service hotels have (6) ______ departments in the hotel to take care of all the accounting responsibilities.

4. Прочитайте и письменно переведите текст на английский язык, используя словарь.

 

Гостиничное хозяйство включает в себя множество служб.

 

5. входа приезжих встречают швейцары. Работники служб приема и обслуживания размещают гостей в номерах и общаются с ними. По окончанию оформления коридорный или посыльный прово жает посетителя до предоставленного ему номера, помогает под нести багаж. Служба горничных отвечает за уборку номеров, хол лов, коридоров и других внутренних помещений, в которых осу ществляется прием и обслуживание клиентов. Круглосуточно трудятся повара, официанты, метрдотели, их работу обеспечивают хозяйственные службы. Задача руководителей каждой службы контролировать весь процесс работы персонала и умело разрешать конфликты, от которых может пострадать престиж гостиницы. Все вместе они создают атмосферу гостеприимства.

 

 

U N I T      7

 

Food and Beverage

 

The primary function of the food and beverage department is, of course, to provide food and drink to the hotel’s guests. In earlier times, when an inn had only one dining room, this was a much simpler task. Today, however, providing food and drink is much more complicated. The 500 room hotel in this discussion might well have a coffee shop, a gourmet restaurant, a poolside snack bar, two banquet halls, room service, and ten separate function rooms where food and beverage may be served. It might also have a piano bar and lounge, a lobby bar, and a nightclub. This adds up to 19 food and beverage outlets, excluding room service! On a busy day (or night), it’s likely that each of these outlets will be used. Often, more than one event takes place in an outlet during a 24 hour period.

 

There is great diversity in the activities performed by a food and beverage department and considerable variety in the skills required, so the department comprised a number of functional subunits where tasks are specialized. To begin with, there is the food production, or kitchen, department. In a 500 room hotel, this unit is headed by the executive chef, a person of great stature and authority in a first class hotel. Under the executive chef are a variety of culinary specialists responsible for different aspects of food preparation. The service of food in a hotel’s restaurants and food outlets is usually the responsibility of a separate department, which, in a large hotel, is headed by an assistant food and beverage director. The food service department contains the individual restaurant and outlet managers, maоtre d’s, waiters, waitresses, and bus help. Because of the special problems associated with room service, many large hotels have a separate subunit responsible only for room service. The high value and profit margins associated with alcoholic beverages cause hotels to form a separate department with responsibility for the bars, lounges, service bars, and other alcoholic beverage outlets. Most full service hotels do considerable convention and catering business. A convention uses small function rooms for separate meetings, larger

 

 

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rooms for general sessions, and even larger facilities for banquets. Catered events include local parties, wedding receptions, business meetings, and other affairs held by local groups. To provide for the unique needs of these customers, hotels often organize separate catering and convention departments that specialize in this kind of business. Finally, the job of cleaning the spaces of the food and beverage department, dish and ware washing, and general food and beverage expediting is often assigned to a separate subunit known as the stewarding department.

 

 

Vocabulary list

 

providing обеспечение

 

likely вероятно

 

diversity разнообразие; различие; многообразность to comprise включать, заключать в себе chef шеф повар, главный повар

 

stature высота; стан, рост, фигура

 

to bus убрать грязную посуду и вымыть ее

 

profit margins размер прибыли

 

convention собрание, съезд

 

catering общественное питание

 

to cater поставлять провизию, обслуживать посетителя to assign to приписывать; ставить в соответствие

 

6. Прочитайте и переведите текст.

7. Определите в каждой из четырех групп предложение, соответствующее со держанию текста.

 

7. a. The second function of the food and beverage department is to provide food and drink to the hotel’s guests.

 

b. The primary function of the food and beverage department is to providefood and lodging to the hotel’s guests.

 

c. The primary function of the food and beverage department is to providefood and drink to the hotel’s guests.

 

8. a. Under the executive manager are a variety of culinary specialists responsible for different aspects of food preparation.

 

b. Under the executive chef are a variety of culinary specialists responsiblefor different aspects of food preparation.

 

c. Under the executive chef are a variety of culinary accountants responsible for different aspects of food preparation.

 

60

 

2 a. The food service department contains the individual restaurant and

 

outlet managers, maоtre d’s, waiters, waitresses, and bus help.

 

b. The food service department contains the individual restaurant andoutlet managers, maоtre d’s, waiters, waitresses, and tram help.

 

c. The food service department contains the individual restaurant andoutlet managers, maоtre d’s, waiters, waitresses, and train help.

 

9. a. A convention uses large function rooms for separate meetings, smal

 

ler rooms for general sessions, and even larger facilities for banquets. b. A convention uses small function rooms for general sessions, largerrooms for separate meetings, and even larger facilities for banquets.

 

c. A convention uses small function rooms for separate meetings, largerrooms for general sessions, and even larger facilities for banquets.

 

3. Дайте развернутые ответы на следующие вопросы:

 

What is the primary function of the food and beverage department?

Why is providing food and drink much more complicated now?

What food and beverage outlets can you name?

What functional subunits did the department comprise?

Who is the food production department headed by?

What subunit is the job of cleaning the spaces of the food and beverage department often assigned to?

Переведите на русский язык следующие выражения:

1) much simpler task

2) ten separate function rooms

3) excluding room service

4) great diversity

5) considerable variety

6) a number of functional subunits

7) headed by the executive chef

8) variety of culinary specialists

9) special problems

10) considerable convention and catering business

 

5. Найдите в тексте английские эквиваленты следующих выражений и составьте с ними свои собственные предложения:

 

1) обеспечивать гостей едой и напитками

 

2) большое разнообразие в видах деятельности

 

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3) необходимые умения

 

4) прежде всего

 

5) приготовление еды

 

6) человек, имеющий большое влияние

 

7) отель первого класса

 

8) ответственный за различные аспекты

 

9) отдел обслуживания

 

10) отвечать потребностям

 

10. Совместите слова из левой колонки с их значениями из правой колонки:

 

1) stature

 

 

2) diversity

 

 

a) a cocktail lounge featuring entertainment by apianist

 

b) a formal meeting of members, representatives, ordelegates, as of a political party, fraternal society, profession, or industry

 

3) bus               c) an achieved level; status

 

4) convention d) variety or multiformity

 

5) catering       e) to carry or clear (dishes) in a restaurant

 

6) piano bar    f) providing food and services

 

7. Заполните пропуски в предложениях подходящими по смыслу словами в нужной форме.

 

Piano Bar   assign  diversity  laws  catering   convention

 

11. Charles Darwin saw in (1) ______ of species the principles of evolution that operated to generate the species: variation, competition and se lection.

12. Pete’s Rock N’ Roll Dueling (2) ______ is celebrating twenty years in business on October 31.

13. This (3) ______ of people and religion is the reason that the kingdom in different parts is under different forms of government, and that their

______ and customs are extremely various.

 

14. Next year (5) ______ will be in Chicago.

15. (6) ______ is a business that caters banquets and weddings.

16. They (7) ______ the new car to Roger.

 

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8. Прочитайте и письменно переведите текст на английский язык, используясловарь.

 

Управление комплексом предприятий общественного пита ния в гостиницах обеспечивает директор, который подчиняется владельцу или исполнительному директору заведения размеще ния. Директор ресторана несет ответственность за эффективность функционирования основных структурных звеньев – ресторана, кафе, бара, кухни, кондитерского цеха, складских помещений, ему подчиняются ответственные за их работу лица, санитарный врач. Заместитель директора осуществляет управление процессом обслуживания в зале ресторана, ему подчиняются метрдотели, официанты, музыканты оркестра, буфетчики.

 

Должность директора службы питания в гостиницах является одной из наиболее ответственных. Помимо высокого качества предлагаемых гастрономических услуг, безопасности для жизни и здоровья гостей комплекс предприятий питания должен обеспе чивать высокий уровень гостеприимства.

 

9. Прочитайте текст. Преобразуйте слова в конце строк, напечатанные заглавными буквами, так, чтобы они грамматически и лексически соответ ствовали содержанию текста.

 

The kitchen is a very important hotel department considering that food and beverage service is

 

3. ______ source of income, especially when HIGH providing service for banquets and conventions. The

 

staff of this department may include:

 

The Head Chef who is responsible for (2) ______ the				PLAN
menus, for supervising the		correct	preparation,
presentation	and qualities of	all dishes which are
being (3) ______ by other chefs. He is normally				PREPARE
collaborated	by an Assistant Head		Chef who

 

2. ______ the Head Chef in his absence and RELIEVE arranges duty shifts and days off for the kitchen staff.

 

The other kitchen staff (5) ______ are the Chefs each MEMBER of whom (6) ______ responsible for the preparation BE of individual items. They include the sauce chef, salad chef, vegetable chef, fish chef, soup chef, pastry chef, etc. and are assisted by Assistant Cooks who receive orders by the chefs they work for. Under the cooks’

 

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3. ______ are the Kitchen Helpers and Dishwashers. SUPERVISE In large establishments, the Head Cook plans and

 

co ordinates the (8) ______ of several restaurants.           OPERATE

 

4. Письменно ответьте на вопросы.

Why is the kitchen a high source of income?

Whom does the Head Chef supervise?

Who arranges duty shifts for the kitchen staff7

What are the assistant cooks’ duties?

What are the duties of the kitchen helpers and dishwashers?

5. Заполните пропуски подходящими по смыслу словосочетаниями и переска жите текст:

 

a) are frequently hired

 

b) the job of waiters and waitresses

 

c) age criteria for the purchase

 

d) are responsible for

 

e) prepared and served

 

f) recommending certain dishes

 

g) can prepare desserts

 

h) For instance

 

i) be fast, efficient, and courteous