Зразки написання видів ділових листів

Letter of application

Useful expressions

Opening phrase

Dear Sir or Madam/Dear Ms/Mr Scott,

Introduction

I am writing in response to/in reply to/ with regard to…

I am writing in connection with…

Express interest for the job

I would like to express my interest in…

I found the (advertised) post/position/job fits my expectations of a perfect job/career for a young person/student.

Explaining why you are interested in the job

I would like to apply for this job because…

My reason for applying for this job is that…(I am very hard –working/ I like working with children)

I have always been interested in…/ enthusiastic about…

Describing your qualifications and professional experience

As for my experience/ As far as my qualifications are concerned,…

My professional experience includes…

I worked for… as…

Making final remarks

I would be happy to come to/attend an interview at your earliest convenience/ at any time that is convenient to you

I enclose my CV/references from my previous employers

I look forward to hearing from you

Closing phrases

If the letter begins Dear Sir or Madam: Yours faithfully

If the letter begins Dear Ms/Mr Robinson: Yours sincerely

Sample exam task

You saw an advertisement in a newspaper:

A fashionable hotel in the city center is looking for HOTEL RECEPTIONIST

We offer a good salary, health insurance and flexible working hours. If interested, send an application letter to [e-mail]. Include details of your former employment, give the names of two referees, explain why you would like to get the job and why you are suitable candidate.

Dear Sir or Madam

I am writing in response to your job offer concerning the post of a hotel receptionist which I found in the latest issue of Home News.

I believe this position fits my expectations of a perfect job.

As far as my qualifications are concerned, I have been working for about a year as a senior receptionist at the Eagle Hotel in Charing Cross Road, where I have gained a lot of valuable professional experience. In addition to this, I consider myself hard-working and career-orientated. I know very well from my experience that the post of a hotel receptionist requires both this features.

I am ready to attend an interview at your earliest convenience. I am enclosing the names of two referees from the Eagle Hotel, whom you can contact for further information.

I look forward to hearing from you,

Yours faithfully,

Anna Katarova

 

Letter of inquiry

Useful expressions

Opening phrase

Dear Sir or Madam

Introduction

I am writing in connection with…/to ask/ enquire about…

I have read/ found your advertisement in … and would like to…

Expressing interest

I am interested in…/I have been looking for…

I am planning to…and that is why I found this advertisement /offer/ text interesting/important

Expressing doubts

I have read the advert/ about your services and/ but I am not sure if…

I cannot understand if…

It is not clear to me if…

Enquiring about the details

I would like to know more details about…

I would like to ask for further information about/concerning…

I am still not sure about one thing/problem, namely…

Asking for information

I would be grateful if you could…

I wonder if you could…

I would like to ask if/when/where/why…

Making final remarks

I look forward to your answer/ to hearing from you

Closing phrases

If the letter begins Dear Sir or Madam: Yours faithfully

If the letter begins Dear Ms/Mr Robinson: Yours sincerely

Sample exam task

You saw the advertisement on the Internet:

Are you looking for a good English course at the Proficiency level? The Cambridge School of English has the best courses in town! Affordable prices, best teachers, free Internet, delicious meals at the school cafeteria! Write to [e-mail] and we’ll answer all your queries!

Dear Sir or Madam

I am writing in connection with an advertisement for your Proficiency course in English. I am an eighteen-year-old student from Slovakia. For some time I have been looking for a course in English at higher level, and that is why I found your course very interesting.

However, I am not sure if the course is for Slovakian students only, or for other Europeans, too. I would like to ask for more details on this matter. I would also be very grateful if you could inform me if there is a choice of meals at the cafeteria: I am allergic for some food. Finally, I would like to ask if I can pay for the course with accredit card and what kind of documents I need to be enrolled.

I look forward to your answer.

Yours faithfully,

Anna Kovac

 

Letter of complaint

Useful phrases

Opening phrase

Dear Sir or Madam

Introduction

I am writing to complain about…

I must express my dissatisfaction with…