Task 20. Read the memos and write the correct subject on the subject line of each memo Choose from the subjects given below..

a) Company health club

b) New general manager

c) New sales manager

d) Closure of cafeteria

e) Meeting postponed

f) Conference rooms

Task 21. Imagine that you are a scientist, and you have recently bought a very expensive and important device for your experiment. But while testing this device before starting a very important experiment you have realized that it doesn’t work properly. Write a letter of complaint to the manager of the shop you have bought the device in. Work in pairs. Mind the useful language given below.

Useful language for letters of complaint
Opening remarks	Mild	Strong
I am writing to complain about / regarding / on account of / because of / on the subject of / I am writing to draw your attention to / I am writing to you in connection with, etc.	I was appalled at / I want to express my strong dissatisfaction with / I feel I must protest / complain about, etc.
Closing remarks	I hope / assume you will replace / I trust the situation will improve / I hope the matter will be resolved / I hope we can sort this matter out amicably, etc.	I insist you replace the item at once / I demand a full refund / I hope that I will not be forced to take further action, etc.

Task 22. Choose any type of business letters you haven’t practiced with and write your own letter.

Task 23. Check your group mate’s letter using the Criteria for assessment.

Criteria for letter assessment
Question	Yes/no	Comments
Content
1. Is the content appropriate to the audience and purpose of the letter?
2. Does the letter contain sufficient information?
3. Is the content relevant?
Language
4. Is the language appropriate to the audience and purpose of the letter?
5. Is the language reasonably grammatical?
Format and layout
6. Has the format of a formal letter beenused?
7. Have the layout conventions of formal letters been followed? (spacing, subject,indentation etc)

 

MODULE 4

 

1. PRESENTATIONS

Task 1. To start a presentation follow the advice:

ü Introduce yourself.

My name’s Katherine Beckett and I work for Allianz Life. My talk is called “Consultancy skills in the 21^st century”

ü Outline what you’re going to talk about: describe the different sections of your talk.

There are a few main areas in computer testing I want to talk about today

 

ü

If you have any questions, I’ll be very happy to answer them at the end of the session.

Say whether people should ask questions during the talk, or at the end.

 

 

Do’s and don’ts:

a Start on time. Don’t wait forlatecomers bPlan how long you’re going to spend on each point and keep to these timings. c Don’t labour a particular point (spend too long on something)     d Don’t digress (talk about things that have nothing to do with the subject), unless you have a particular purpose in mind.   e Finish on time. Don’t run over. It looks bad if you don’t have time to finish all your points and answer questions.