Text С. Your professional image

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PROFESSIONAL SALON CONDUCT TOWARD EMPLOYERS AND COWORKERS

It is important to work closely with your employer and coworkers because it will help create a strong, successful salon that will even­tually secure your future in this industry. To be competitive, the entire staff must work together. You want to create an atmosphere that will make your clients enjoy their visits to your salon so much they will not want to go to another.

Below are guidelines to follow for dealing with employers and coworkers.

1. Communicate. Establish an open, honest line of communica­tion between yourself and your employer. Be perfectly honest about your strengths and weaknesses. Make sure your work meets the standards the salon expects.

2. Be willing to learn. Keep an open mind and be willing to accept suggestions. Don't automatically assume that your way of doing something is the only correct way. Nail products and services are improved often; be prepared to update your skills.

3. Give credit to others. Never take credit for another person's ideas. Try to acknowledge contributions made by others.

4. Respect the opinions of coworkers. Your ideas and opinions are important, but yours are not the only ones. Frequently, the ideas of many people create the best solution.

5. Take the initiative. Never be afraid to offer help or sugges­tions to make things better or easier for your employer or coworkers.

6. Use good judgment. If you have a problem or question about your job, discuss it directly with your employer, not with your clients or coworkers.

7. Leave personal problems at home. Do not tell your personal problems to your employer, fellow employees, or clients. Personal problems are distractions that interrupt the concen­tration needed to do a good job.

8. Never borrow money from employers or coworkers. This is a practice that can result in a very awkward work situation. Eventually your coworkers may lose respect for you.

9. Promote the salon. Learn about the other services offered at your salon, such as hair care, skin care, and cosmetic consulta­tions so you can promote the entire salon to clients.

10. Develop your ability to sell. Explain the benefits of products and services to clients without pressuring them.

 

Discuss the guidelines to follow for dealing with employers and coworkers.

3. Give short explanation in English to following words from the text: employer, coworker, successful salon, staff guidelines, communica­tion, strengths and weaknesses, good judgment, personal problems.

 

Text D. PROFESSIONAL ETHICS

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Professional ethics is your sense of right and wrong when you interact with your clients, employer and coworkers. The essen­tial values in professional ethics are honesty, fairness, courtesy, and respect for the feelings and rights of others.

PROFESSIONAL ETHICS TOWARD CLIENTS

High ethical standards for treating clients will earn you a good reputation. Your clients will trust you, keep coming back, and bring their friends. Your best source of advertising is through the recom­mendations of clients who respect and trust you.

1. Suggest services that meet your clients' needs. Never suggest or give clients services they don't need or want, or ones that could harm them. Explain what you recommend for your clients and why, so they will feel comfortable with your services.

2. Keep your word and fulfill all obligations. Always do what you have promised the client and what the client wants you to do. Don't take short cuts because you are rushed or sub­stitute other services because they are more convenient for you.

3. Treat all your clients fairly. Never offer special discounts or services to one client and not to another.