Fundamentals of the business English correspondence

Fundamentals of the business English correspondence

1. Write a personalized business letter.

2. Write a business letter

3. Write a memo

4. Write a business email letter.

5. Make up an advertisement marketing your firm’s product.

3. Write a personal letter expressing thanks

4. Write an apology letter

5. Write a letter of congratulations

6. Write a letter expressing condolences

Содержательный модуль 3. СV / Resume

1. Write yourCV a summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honors, affiliations and other details

2. Write a covering letter

3. Write yourrésumé as a one or two page summary of your skills, experience and education

Содержательный модуль 4. Negotiations

Write 5 golden rules of negotiation process.

1) Always try to negotiate for at least 15 minutes. Any less than that and it is unlikely that either party has had enough time to fairly consider the other side. Generally, the size or seriousness of the negotiation determines the amount of time needed to negotiate it. Setting a time limit is a good idea. Approximately 90% of negotiations get settled in the last 10% of the discussion.

2) Always offer to let the other party speak first. This is especially important if you are the one making a request for something such as a raise. The other party may have overestimated what you are going to ask for and may actually offer more than what you were going to request.

3) Always respect and listen to what your opponent has to say. This is important even if he or she does not extend the same courtesy to you. Do your best to remain calm and pleasant even if the other party is displaying frustration or anger. Remember some people will do anything to intimidate you.

4) Acknowledge what the other party says. Everyone likes to know that what they say is important. If the other party opens first, use it to your advantage, by paraphrasing what you have heard. Repeat their important ideas before you introduce your own stronger ones.

5) Pay attention to your own and your counterpartner's body language. Review the chart below to learn how to interpret body language during the negotiations. Make sure that you aren't conveying any negative body language.

2. Language to use to show understanding/agreement on a point:

· I agree with you on that point.

· That's a fair suggestion.

· So what you're saying is that you...

· In other words, you feel that...

· You have a strong point there.

· I think we can both agree that...

· I don't see any problem with/harm in that.

3.Language to use for objection on a point or offer:

· I understand where you're coming from; however,...

· I'm prepared to compromise, but...

· The way I look at it...

· The way I see things...

· If you look at it from my point of view...

· I'm afraid I had something different in mind.

· That's not exactly how I look at it.

· From my perspective...

· I'd have to disagree with you there.

· I'm afraid that doesn't work for me.

· Is that your best offer?

Negotiations test

1. It took over five hours of negotiating for the parties to come to a­ consensus

а)hostility b) bottom-line c) consensus d) indecisive

2. It was a mutual decision to settle our differences out of the court.

a) flexible b) mutual c) unrealistic d) victorious

3. One tactic that always works is to ask your counterpart to speak first.

a) tactic b) bargain c) resistance d) tension

4.We would have more leverage if we had some more recent statistics to use

a) haggling b) concession c) impulse d) leverage

5.They were ) receptive to our proposal until we made our last demand.

a) hostility b ) receptive c) resistance d) tension

6.We were ) haggling over prices whole afternoon.

a) mislead b) dispute c) conflict d ) haggling

7.I wasn’t expecting our opponents to yield so quickly

a) amplify b) yield c) counterproposal d) arbitration

8.When I confronted the client about their promise and they agreed to honor it.

a) log-rolled b) entitled c) confronted d) dominated

9.If that is your only objective I would be happy to concede.

a) pressure b) objective c) cooperation d)victory

10.Within ten minutes negotiations had already ended in a dead-lock

a) dead-lock b) counterpart c) collective d) bottom-line

Presentations

b) Are the following statements True or False?

c) Начало формы

d) 1. An OHP is for the display of 35mm slides.
True
False

e) 2. A document distributed to an audience is called a 'handout'.
True
False

f) 3. There are only two ways in which we can modulate our voice.
True
False

g) 4. Eighty percent of the information that we absorb is absorbed visually.
True
False

h) 5. A barchart can be horizontal or vertical.
True
False

i) 6. Active verbs are more powerful than passive verbs.
True
False

j) 7. Signposting is a technique used only during the introduction of a presentation.
True
False

k) 8. 'To rehearse' means 'to write'.
True
False

l) 9. It is important to give as much information on a graphic as possible.
True
False

m) 10. Indelible markers are intended for use with flipcharts, not whiteboards.
True
False

Business letters

	On your letter of application, your name should appear:
			at the top, on the right
			at the bottom
			at the top and at the bottom
	If you start your covering letter 'Dear Mr Lincoln', you could end it:
			Yours faithully
			Sincerely
			Best wishes
	The abbreviation for 'Doctor' is:
			Doc.
			Doc
	+		Dr
	What date is represented by '04/11/58'?
			4 November 1958
	+		11 April 1958
			don't know
	In your covering letter and CV/resume it is best to use:
	+		active verbs
			passive verbs
			doesn't matter
	How many pages should a CV/resume usually be?
			as many as necessary to include all the details of your life history
	+		1 or 2
			at least 3
	What is the standard paper size in the USA?
	+		Letter (8 1/2 x 11 inches)
			A4 (210 x 297 millimetres)
			Executive (7 1/4 x 10 1/2 inches)
	The principal objective of your CV/resume is to:
			get you the best possible job
			demonstrate your literacy skills
	+		get you an interview for a job
	The letter that you send with your CV/resume is called:
	+		a cover letter
			an application form
			a memorandum of intention
	In the English-speaking world, a CV/resume and its accompanying letter should usually be:
			typed or word-processed, both of them
	+		the CV/resume typed or word-processed, the letter hand-written
			both of them should be hand-written to reveal your true personality

Vocabulary Quiz Meetings

1. We ran out of time and were forced to adjourn the meeting

a) allocate b) address c) adjourn d) accomplish

2. If you have a comment please wait until Marie has finished speaking

a) commence b) comment c) formality d) implement

3.The board members couldn’t come to a consensus so they had to hold a vote.

a) grievance b) designate c) motion d) consensus

4.Markus was away on business so proxy vote was assigned

a) a show of hands b) apologies c) proxy vote d) participant

5.Before we wrap up I want to remind everyone to sign the attendance form on the way out

a) wrap up b) strategize c) recommend d) collaborate

Fundamentals of the business English correspondence

1. Write a personalized business letter.

2. Write a business letter

3. Write a memo

4. Write a business email letter.

5. Make up an advertisement marketing your firm’s product.

3. Write a personal letter expressing thanks

4. Write an apology letter

5. Write a letter of congratulations

6. Write a letter expressing condolences