General manager sales manager sales representative

Sales secretary agent

Now read the passage and complete the chart to show the positions that Jean Lamadon and his
colleagues occupy.

My name's Jean Lamadon, and I'm one of the two sales manager here at Cooper France.
Cooper is an international group based in America which, among other things, produces tools
and equipment for the professional and consumer markets. The group has subsidiaries in several
European countries.

suppose that if I'm going to describe how things are organised here in France I'd better start
at the top! That's where you'll find Alain Madrange who is everybody's boss here! He controls
all aspects of finance and is in permanent contact with our head office. Both myself and Michel
Carnelez, who is the other sales manager, report directly to him.

As I said, there are two sales managers, because we sell two very different categories of product in
France. The first is electrical equipment which is used for assembling components for printed circuit
boards. That's my area. The other is what we call 'tools and hardware' which includes a lot of quite
different products, mostly sold in Do-It-Yourself shops all over the country. Michel Carnelez is in
charge of that, and he doesn't have any Cooper employees working under him apart from Sylvie
Cieutat, his sales secretary. That means he relies entirely on a national network of ten sales agents
including his Paris agent Daniel Royatte. Michel spends much more time, than I do, marketing and
promoting his products.

The way my department is organized is really quite simple. About 80% of our business is done
through distributors and the rest is direct to major account holders, who are our really big cus-
tomers. As we sell all over the country this means I need a team of sales people. At the moment
there are four, each responsible for one territory: Cyril Jehanne for the north, Jean-Noel Echave for
the south, Daniel Lorand for the west and Patrick Amat for the east. I also have a customer
services assistant, Jocylene Cuisy, and a sales secretary, Marie-Christine Chaussadas.
Together they run the sales office and look after most of the administration.

VOCABULARY Ex.1 Circle the word that does not belong in each horizontal group.

1 business company society subsidiary

2 salary manager salesman employee

3 finance product research marketing

4 distributing selling assembling promoting

5 components tools hardware strategy

6 end user customer client distributor

Ex.2 Which of the groups of three words that you identified above refer to the following definitions?
a people who buy goods or services

b types of commercial organizations

с different departments or functions

d people who work inside a company

e activities that involve meeting customers.......................

f products that can be sold

Ex.3 Match each of the words that you circled with the following:

1.......................... a monthly payment in exchange for work

2.......................... an item that has been made

3.......................... a plan of action

4.......................... a non-profit-making organization

5.......................... putting parts together

6.......................... a person or business which has an agreement to sell the goods of another firm

PART 5. Developing Skills

VIDEO Laboratory Work "COMPANY STRUCTURES AND BUSINESS PROFILE"

NAMES OF THE STAFF:

- Jenny Ross

- Derek Jones

- Don Bradley

- Clive Harris

- Edward Green

- Geraldine Scott

- Kate Mckenna

- Bob and Pete

- Sally

Task 1. Show how many different job titles you can name

___________________________________________________________________________________________________________________________________________________________________________________________________________________________

Task 2. Write down responsibilities of the following staff:

1. The head of the company

____________________________________________________________________________________________________________________________________________

2. The Director / Manager of the department

____________________________________________________________________________________________________________________________________________

3. The Customer Services Assistant

____________________________________________________________________________________________________________________________________________

4. The Sales Representative

____________________________________________________________________________________________________________________________________________

Task 3. Watch the VIDEO and give the answers to the questions

a) Who arrives first? __________________________________

second? _____________________________________

third? ______________________________________

b) What day of the week is it? _________________________

c) What time of the day is it? __________________________

d) Who does Edward Green want to see? _________________________

e) Who does he meet first? _________________________

f) Where is she showing him to? _________________________

g) Name what you have seen there _________________________

Task 4. Give as full information about the company as possible

- The official name of the company is___________________

- Its business profile is_______________________________

- The Product is____________________________________

- It is based in __________________________________

- _________________________ is everybody's Boss here.

Task 5. Watch the VIDEO once again and fill in the gaps

GREET A COLLEAGUE

 

Clive:	Jenny:
Greets Jenny.
Makes small talk:	1. ____________ ____________ ___________________
Makes small talk:	2. __________ _______________ ____________________________

Jenny: Greets Kate:	Kate: Greets Jenny: 3. ______ _______, Jenny.
Responds: 5. _______ ______ _________ _________________	Asks a polite question: 4. ____________ ________ ________

INTRODUCE YOURSELF

Edward:	Geraldine:
Greets Geraldine and introduces himself: Good Morning. 1. ____________ ___________Edward Green.
Gives Don's Name: 2. to see Don Bradley	Asks him to wait: Ah yes. One moment, please.
Jenny:	Edward:
Checks: Are you Edward Green?	Responds: Yes.
Introduces herself: 3.________ __________Jenny Ross.
Asks a polite question: 4. ______ _________ _______ ___________.	Responds: Hello.
Welсотes Edward: 5. _________ ________ __________ 6. ________ __ __________Bibury Systems.	Responds: Thank you.
Gives fob title: 7. ___________ ________ _________ ________ ___________ in the marketing department.

INTRODUCE A NEW COLLEAGUE

Jenny gives Edward's name: Kate, _________ _____________ Edward Green.	Greets Edward: Ah yes. Edward. Hello.
Gives Edward job title: 2. ______________ our new ____________ _________________.	Welcomes Edward: 3. _________ _________ Bibury Systems marketing department.

 

Task 6. Match the names of the Bibury Systems staff with the jobs in the chart:

THE BOARD Managing Director or Chief Executive Sales and Marketing Director Financial Director Personnel Director

 

 

Sales Executives

SALES AND MARKETING DEPARTMENT

 

Part 6. Grammar Section

A. Expressing Present

UNIT 1 Present continuous (I am doing)

a) Study this example situation:

We use the present continuous when we talk about something which is happening at the time of speaking:

- Please don't make so much noise. I'm studying (not 'I study')

- 'Where is Margaret?' 'She's having a bath.' (not 'she has')

- Let's go out now. It isn't raining any more.

- (at a party) Hello, Ann. Are you enjoying the party? (not 'do you enjoy')

b) We also use the present continuous when we talk about something which is happening around, the time of speaking, but not necessarily exactly at the time of speaking.. Study this example situation:

-Tom and Ann are talking and drinking in a cafe. Tom says: 'I'm reading an interesting book at the moment. I'll lend it to you when I've finished it.'

Tom is not reading the book at the time of speaking. He means that he has begun the book and hasn't finished it yet. He is in the middle of reading it. Here are some more examples:

- Silvia is learning English at the moment. (not 'learns')

- Have you heard about Tom? He is building his own house. (not 'builds')

But perhaps Silvia and Tom are not doing these things exactly at the time of speaking.

c) We often use the present continuous when we talk about a period around the present. For example: today, this season etc.:

- 'You're working hard today.' 'Yes, I have a lot to do.'

- Tom isn't playing football this season. He wants to concentrate on his studies.

d) We use the present continuous when we talk about changing situations:

- The population of the world is rising very fast. (not 'rises')

- Is your English getting better? (not 'does... get')

Exercises

1.1 I n this exercise you have to put the verb into the correct form.

Examples: Please don't make so much noise. I am studying (study).

Let's go out now. It isn’t raining (not/rain) any more.

Listen to those people. What language are they speaking. (they/speak)?

1. Please be quiet. I ………………… (try) to concentrate.

2. Look! It ……………………… (snow).

3. Why …………………… (you/look) at me like that? Have I said something wrong?

4. You ……………………. (make) a lot of noise. Can you be a bit quieter?

5. Excuse me, I …………………….. (look) for a phone box. Is there one near here?

6. (in the cinema) It's a good film, isn't it? ……………………… (you/enjoy) it?

7. Listen! Can you hear those people next door? They ……………………. (shout) at each other again.

8. Why …………………… (you/wear) your coat today? It's very warm.

9. I ………………………... (not/work) this week. I'm on holiday.

10. I want to lose weight. I ……………………... (not/eat) anything today.

_____________________________________________________________________________________________________

1.2 Complete these sentences using one of these verbs: