Put the questions into the correct spaces to complete the conversation.

a) - What's your job?

b) - How do you do?

c) - Where are you from?

d) - Have we met before?

e) - When did you start?

f) - Do you work here full time?

Mr.F.: - Hello! ______________________________? My name's John Ferry.

Ms.B.: - ___________________? Pleased to meet you. I'm Julia Bell._____________?

Mr.F.: -I represent PowersProup. I'm the Marketing Assistant _________ _________?

Ms.B.: - I work in the office. Г т a P.

Mr.F.: -_________________________?

Ms.B.: -Yes, I do.

Mr.F.: ___________________________-?

Ms.B.: - Three years ago, after graduating from college.

Match the phrases in the column A with those in the column В

A

1. Linda Dann. How do you do?

 

2. It was fine, thanks. No delays.

В

a) Not at all. I am here to take you to your
hotel. You'll be staying at the Grand
Hotel.

b) No. It only takes about some twentyminutes.

c) Hello! I'm Peret Berger from ABB.
How do you do?

3. Is the hotel far?

4. Thank you for coming to meet me.

d) How was the flight?

Complete this conversation. Invent your own questions and answers this time.

Mr. Farrow: - ___________________________. My name is David Farrow.

Mr. Schultz: - ________________________? I am Heinrich Schultz.

Mr. Farrow: - How do you do, Mr. Schultz. ________________________.

Mr. Schultz: - Me too. ___________________, Mr. Farrow?

Mr. Farrow: - I represent Samanta Company. _______________________?

Mr. Schultz: - I am from Mercedes Benz. I work in sales. I have a team of twelve people. ___________________________________?

Mr. Farrow: - I am a Sales Manager too.

Part 3. Jobs and Responsibilities

Speech Practice

Making contact

A. Here are two conversations where people are meeting one. Put them in the correct order.

a. Good. I've come to take you to your hotel. You'll be staying at the Hilton.

b. Just a couple of days. I have to get back as soon as the conference is over.

с. Karl Striebl. How do you do? Thank you for coming to meet me.

d. Thank you very much. Is it far?

e. Fine thanks. How long are you here for?

f. It's a pleasure. Did you have a good fligt?

g. She's the new head of European Sales, isn't she?

h. Hello Josef. How are you?

i. No. It only takes about half an hour.

j. Hello. I'm Mark Jensen from Ciba Geigy. How do you do?

k That's a shame. By the way, there's someone I'd like you to meet. Caroline Eustace.

l. Hi there. Sarah. Nice to see you again,

m. Yes, it was fine thanks. No delays.

n. That's right. Come on over and I'll introduce you.

 

Conversation 1 Mark_____ J____ Karl____________ Mark___________ Karl____________ Mark____________ Karl____________ Mark____________

Conversation 2 Josef _____l______ Sarah___________ Josef___________ Sarah___________ Josef___________ Sarah___________ Josef___________

В. Which conversation is more formal?

 

A first meeting

A. Peter Berger is a consultant with Prodata, a computer consultancy firm. He is normally based in Geneva but he's working in Bradford at the moment, setting up a new quality control system. On his first day there, he meets Jenny Carlson over lunch.

Put these questions into the correct spaces to complete their conversation.

A. And what exactly are you doing?

В. What's your job?

С. Anyway, how long do you think you'll stay in Bradford?

D. I don't think we've met, have we?

E. When did you start?

F. So you're not from Bradford then?

G. And how long have you worked here?

Jenny Hello. I'm Jenny Carlson. (1) / don't think we've met, have we?

Peter No. Pleased to meet you. I'm Peter Berger from Prodata.

Jenny (2) _____________________________

Peter No, I'm from Geneva. I'm just working here temporarily.

Jenny Really? (3) _________________________________

Peter This morning. Today is my first day.

Jenny (4) _______________________________

Peter I'm setting up a new quality control programme.

Jenny That's interesting.

Peter What about you?(5) _____________________________

Jenny I work in Sales.

Peter (6) ___________________________________________

Jenny For eight years. I started as a sales representative and now I'm a regional manager. (7) _____________________________

Peter Just 3 or 4 months.It depends how long the new system takes to set up.

Jenny I see. Well. I'm sure you'll enjoy it. It's a very friendly place.

В. Now imagine Peter is visiting your company. What will you say when you meet Him? Complete this conversation. Invent your own questions & answers this time.

Peter Hello. I'm Peter Berger from Prodata.

You ____________________________

Peter It's nice to meet you. Do you work here full time?

You ____________________________

Peter I'm just here temporarily.

You ____________________________

Peter Just a couple of weeks. I'm installing a new computer system. What about you? What exactly do you do?

You ____________________________

Peter That's interesting. And how long have you had this job?

You _____________________________

Peter And what did you do before?

You _____________________________

Peter I see. Well. I must dash. I've got a lot to do. It's been nice meeting you.

You ____________________________

PART 4. Business structure

 

Complete the organization chart from the information provided. Two
examples have been done for you. (Note that there are various ways of
constructing an organization chart. This is one of the most usual.)

The Managing Director (sometimes called the Chief Executive, or President
in the USA) is the head of the company.

The company is run by a Board of Directors; each Director is in charge of a
department. However, the Chairman of the Board is in overall control and may
not be the head of any one department.

Most companies have Finance, Sales, Marketing (sometimes part of Sales),
Production, Research and Development (R & D) and Personnel Departments.
These are the most common departments, but some companies have others as
well.

Most departments have a Manager, who is in charge of its day-to-day
running, and who reports to the Director; the Director is responsible for
strategic planning and for making decisions.

Various personnel in each department report to the Manager. One example,
present in almost all companies, is the Sales Representative, who reports to
the Sales Manager.

ORGANIZATIONAL STRUCTURE

The Organizational Structure of the company depends on different matters, suchas: size of the company, type of ownership, availability of regional divisions,etc. But most of the companies have certain usual functions shown on the Organizational Chart. Job Descriptions are attached below.

 

• BOARD OF DIRECTORS is the highest level in the organizational structure
of any corporation. In other types of ownership there won't be one (for
example, partnership). Usually from five to ten owners with the largest
number of shares get elected to the Board of Directors.

 

• MANAGING DIRECTOR is appointed by the Board of Directors for a certain period of time. He is responsible for managing the company, fulfilling the main strategy and developing business. He reports to the Board of Directors and shareholders.

 

• FINANCIAL CONTROLLER is responsible for Finance and Accounting
Function. This function is dealing with all aspects of reporting to authorities, shareholders and management of the company. They have to provide them with accurate and transparent financial and management reports in a timely manner. Managers use financial data for decision making purposes. Budget group develops plans and budgets.

 

• PERSONNEL MANAGER is the Head of the Personnel Department. The Personnel Department is dealing with issues of personnel training, hiring policies, defining reward systems for people from different departments and divisions.

 

• MANUFACTURING MANAGER is responsible for managing production, quality control and research and development. Heads of workshops usually report to him. Information regarding new market trends comes from the Marketing Department to the Research and Development Division where they improve existing products or develop new ones.

Quality Control Division is dealing not only with quality of products but
also with quality of business processes. So they check both quality of products
and business processes.

• SALES AND MARKETING MANAGER is always a very hard and artistic job to do but I think that it gives you more satisfaction that any other works within the company. Sales and Marketing Department is responsible for sales of products, promotion and advertising, market research, developing product
and market strategies, concluding contracts with clients and many other things (from the way packaging should look to organization of presentations and shows).

 

• PURCHASING MANAGER is working closely with Manufacturing Function because the Purchasing Department is responsible for purchasing materials, low value items and all the assets for Production. They have to find the best quality materials at the lowest price.

Company
Structures

 

READING Look at the organization chart for Cooper France. Where should the following labels appear?