A. When you meet someone for the first time, it is customary to introduce yourself.

Some expressions used:

My name is ... / My name’s ...

I’m ... (first name, last name)

Hi / Hello

How do you do?

B. Go over this dialogue:

Neil: Hello. Are you a student here?
Ami: Yes, I am.
Neil: So am I. My name’s Neil Bois.
Ami: How do you do? I’m Ami Frank.
Neil: I’m pleased to meet you. Is Frank your first name or your last name?
Ami: My last name.
Neil: Neil’s my first name. Please call me Neil.
Ami: Okay, Neil, and please call me Ami.
Neil: Okay, Ami.

Activity 2. Preparing to Introduce Someone

A. Here are some expressions used when we want to introduce someone:

I’d like to introduce ...

I’d like you to meet ...

Can I introduce you to ...

Quan, this is Rodolfo.

This is my friend, Jack. — Hi, Jack. I’m Linda.

(After an introduction)

Nice to meet you. — Nice to meet you too.


B. These types of introductions involve three people:

A: The introducer (who knows both B and C)

B: Introducee (knows A but not C)

C: Introducee (knows A but not B)


A: Have you two met each other?

B: No, we haven’t.

A: Ben, this is Carol. Carol this is Ben. (B and C smile and shake hands.)

B: Nice to meet you Carol.

C: Nice to meet you too, Ben.

C. After you have been introduced to someone, it is polite to ask a few general questions to get acquainted.

For example:

B: Where are you from, Carol?

C: I’m from Connecticut.

B: Connecticut, which part?

C: Hartford, the capital. How about you, Ben?

B: Nebraska – a place called Bellevue. It’s near Omaha.

C: How do you know Alan?

B: He is my friend from college.


D. Work in small groups. Practise introducing your friends to each other. Remember to smile (and use handshakes where appropriate).

E. The purpose of this activity is to get information about another person, and then introduce him/her to the class. You will be working in pairs. Here are some questions to use:

1. What’s your name?

  1. Where are you from?
  2. Do you work? If not, what do you do?
  3. When did you arrive here?
  4. Do you have a hobby?
  5. What are three things you like and three things you dislike?

Read through the following paragraph and practise introducing yourself to a roomful of people.

How to Introduce Yourself to a Roomful of People

At times, a self-introduction may be one-sided – such as when a roomful1 of people are asked to introduce themselves. In this case, you may be asked to provide specific information, but at other times you may be free to respond in any manner you choose. The first case is easy – just remember to include a greeting, your name, and all the requested information (regardless2 of the responses of previous3 participants).

Focus On Three Things Only

When the introduction details are your choice, be conversational and brief, focusing on only three things. The idea is to build rapport4. By choosing just three things, your introduction will be more memorable. For example, for a very short introduction I might say something like,

“Hi, everyone. I’m Lisa, Lisa Marshall. I’m a professional speaker and author who enjoys dancing and photography.”

For a longer answer I might say something like…

“Hi, everyone. I’m Lisa, Lisa B. Marshall. I’m a professional speaker and author. I specialize in communication skills and I’m excited because my new audiobook on interviewing skills will be released shortly. I enjoy dancing, although4 I’m not that good at it. I really love Latin music and salsa dancing is my favourite. I also enjoy photography. In fact, I am thinking of buying myself a digital SLR5 for my upcoming birthday.”

Lisa B. Marshall


1 roomful – полная комната (людей, гостей и т.п.)

2 regardless – не обращая внимания, невзирая на

3 previous – предыдущий, предшествующий

4 build rapport – установить контакт с кем-л.

5 although – хотя

6 digital SLR (digital single-lens reflex camera) – цифровой однообъективный зеркальный фотоаппарат


Make notes about yourself under the headings, then talk about yourself.

· a greeting;

· some words about who you are and where you are from (name; place of origin / where you live);

· your occupation;

· your likes and dislikes;

· your hobbies;

· your dreams or plans for the future.



29. Work in pairs following the instruction:

Student A. Think about a famous person you know something about(an artist, a musician, a politician ...).Write down in note form some details of their life (date and place of birth; what sort of family he/she was born into; education; career; first job; what he/she was famous for, etc.). Bring your notes to the lesson.

· Do not reveal their identity. Use he or she.

  • Use the time expressions (at the age of; after that; during is/her life ...).

Student B. Ask student A questions to find out as much as you can about the famous person and try to guess his/her name.


Read and learn how “social language rules” work in English.



Politeness Conventions

The basic principle of politeness is to show respect for the partner. The principle can be embodied in a number of maxims1:

1. Do not be dogmatic. Remember that the partner may have a different opinion. This maxim implies2:

a) The use of I think, I believe, I expect as introducers or as tags. If they are unstressed, their use does not indicate uncertainty3 or lack of confidence4.

I think his mother is Italian. She comes from Calabria, I believe.

b) The use of you know, of course to imply that the partner is not ignorant.

Of course, his mother is Italian, you know.

с) The use of tag questions to invite the partner’s agreement (falling intonation) or confirmation5 (rising intonation).

His mother is Italian, isn’t she?

2. Be reluctant6to say what may distress or displease the partner. This maxim implies such strategies as:

a) Expressing the reluctance:

I don’t want to be difficult but … (e.g. this machine doesn’t work).

I don’t like saying so, but … (e.g. the music is too loud).

b) Seeking the partner’s agreement:

I hope you don’t mind …

Don’t you agree that …?

с) Apologizing or expressing regret:

I’m sorry but … (your work is not good enough).

I’m afraid you can’t smoke in here.

3. Do not force the partner to act.Allow him to appear to act voluntarily. This maxim implies:

a) Adding please whenever you call for action by the partner.

Where is the toilet, please? (asking the information)

A return ticket, please. (requesting something)

Sit down, please. (giving instructions, orders)

b) Avoiding7 simple imperatives8 when asking the partner to do something for you. Instead, ask if he

· is willing to act: Will you open the window, please?

· is able to act: Can you open this tin for me, please?

· wishes to act: Would you like to help me, please?


1 maxim – максима (краткое изречение, выражающее общеизвестную истину, правило поведения или этический принцип)

2 imply – предполагать, подразумевать, заключать в себе, значить

3 uncertainty – неуверенность, нерешительность

4 confidence – уверенность, убеждённость

5 confirmation – подтверждение

6 reluctant – делающий что-л. с большой неохотой, вынужденный

7 avoid – избегать

8 imperative – повелительное наклонение, императив; повеление; распоряжение



How to Be a Good Listener?

Careful listening can build good relations. It can help you make friends and settle arguments.

Some practical advice


a) non-verbally – letting your ‘body lan­guage’ show that you are paying attention: nodding1 your head, frequently looking the person in the eye, etc. When seated lean2 forward slightly. Don’t scowl3, frown, fold your arms, etc.

b) verbally – inviting the speaker to say more, e.g. by saying: I see. Really? Oh? Tell me more.


Pay attention to the speaker. Don’t inter­rupt4 him/her even though you think you know what the speaker is going to say. Save your thoughtsuntil the other person has fin­ished talking.


Restate (paraphrase)what the other person has said in your own words.This will tell the speaker whether you understood what he or she said, and it will give the speaker a chance to explain again and correct any misunderstanding. Ask questions if necessary. Typical phrases used in beginning a clarify­ing5 response: Are you saying (restatein other words)? I heard you say (then summarize).


In paraphrasing the other person’s ideas don’t mimic or parrot6 his/her exact words. Also, avoid any indication of approval7 or disapproval. Refrain from blaming8, giving advice or persuading9. For example, the phrase "Oh, you shouldn’t let that upset10 you!" suggests that the per­son’s feelings are wrong. But feelings are not right or wrong – they just are. Sometimes people just want to express their feelings – they are not looking for advice.

If you have something to offer, ask first. Try to show understanding and acceptanceof the other person’s feelings or experience. For example, say “Yes, I see that this is important to you”, or “I understand (appre­ciate, value) what it means to you (or how it makes you feel)”, or “It’s really sad (great, emotional, amazing, unfair, etc.).”

Especially important is to show under­standing and acceptance of the other per­son’s expressed feelings or opinions when you want to disagree, or when you have dif­ferent opinion or perspective. In this case it is appropriate to say “What you have said is really important (you can repeat the per­son’s statement). There is something that I want to add (point out, mention).

Smiling is one of the most important indi­cators of a good listener! This does not mean laughing at someone, or grinning, or an ironic face. Just keeping a friendly smile on your face, nodding your head and saying "uhm..." from time to time will get you the recognition of a good listener and a nice person. This will be an important message to another person, which will indicate that you are happy to be in his/her company, that you are paying attention to the con­versation, and you are not preoccupied with your own stressful or sad thoughts instead of listening.


1 nod – кивнуть головой

2 lean – наклоняться; склоняться

3 scowl – хмуриться, хмурить брови; смотреть сердито

4 inter­rupt – обрывать, прерывать

5 clarify – прояснить

6 parrot – механически повторять

7 approval – одобрение; благоприятное мнение

8 blame – порицать, осуждать, критиковать

9 persuade – убеждать (в чём-л.); урезонивать

10 upset – расстраивать, огорчать



93 per cent of our communica­tion with others is non-verbal. What we actu­ally say makes up only seven per cent of the picture! That’s what US scientist Ray Birdwhistell found out when he began to study body language back in the 1950s. He filmed conversations and then played them back in slow motion to examine gestures, expressions and posture1. When he noticed the same move­ments happening again and again, he realised that the body can talk too!

We use our bodies to send mes­sages all the time. We nod instead of saying “Yes, shrug our shoulders to mean “I don’t know”, or raise our eye­brows to show surprise.

But even when we don’t want other people to know how we’re feel­ing, our body language can give us away2. The way we sit or stand, the expression on our face can reveal3 far more than words.


1 give away – выдавать, разоблачать (кого-л.)

2 posture – положение тела, поза

3 reveal – обнаруживать, показывать



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