A Short Course in Human Relations

The Six Most Important Words: "I admit I made a mistake"

The Five Most Important Words: "You did a good job”

The Four Most Important Words: "What is your opinion?"

The Three Most Important Words: "If you please"

The Two Most Important Words: "Thank you"

The One Most Important Word: "We"

The Least Important Word: "I"


  1. meet (met) (v)
meeting (n)
- встречать(ся); знакомиться - встреча, деловая встреча, свидание
  1. greet (v)
greeting (n)
- приветствовать; здороваться - приветствие
  1. treat (v)
- обращаться, обходиться; относиться
  1. admit (v)
- допускать, соглашаться; признавать
  1. behave (v)
behaviour (n)
- поступать, вести себя - поведение, манеры
  1. polite (a)
politeness (n)
- вежливый, любезный, обходительный - вежливость, учтивость
  1. attitude to / towards (n)
- отношение к чему-л. (кому-л.)
  1. introduce (v)
introduction (n)
- представлять, знакомить - (официальное) представление
  1. name (n)
first name last name, surname, family name full name
- имя; фамилия - имя - фамилия - полное имя
  1. request (v)
request (n) make a request
- просить о чем-л.; запрашивать - просьба; запрос - обратиться с просьбой
  1. respond (v)
response (n)
- отвечать; реагировать - ответ; отклик, реакция
  1. advise (v)
advice (n) turn to somebody for advice follow somebody’s advice
- советовать - совет - обращаться к кому-л. за советом - следовать чьему-л. совету
  1. come from (v)
- быть родом из …
  1. birth (n)
be born
- рождение - родиться
  1. raise (v)
was born and raised
- растить, воспитывать (детей) - родился и вырос
  1. age (n)
at the age of (23)
- возраст - в возрасте (23 лет)
  1. occupation (n)
- род занятий, профессия
  1. graduate from(v)
graduate (n) graduation (n) upon graduation
- окончить (вуз) - выпускник - окончание учебного заведения - по окончании учебного заведения
  1. choose (chose, chosen) (v)
choice (n)
- выбирать - выбор
  1. arrive at / in (v)
arrival (n) on arrival
- прибывать куда-л. - прибытие - по прибытии
  1. move to (v)
- переезжать; переселяться
  1. marry (v)
  get married marriage (n)
- жениться, выходить замуж; женить, выдавать замуж; - жениться, выйти замуж - брак; замужество; женитьба
  1. be good at /with
- быть способным к чему-л. иметь склонность к чему-л.
  1. able (a)
  be able ability (n)
- умелый, умеющий; знающий; способный, талантливый - уметь, мочь, быть в состоянии, в силах - способность; умение; дарование
  1. skill (n)
skilled (a) skilful (a)
- мастерство; умение - квалифицированный, искусный - искусный, умелый
  1. like/dislike doing something (v)
likes and dislikes
- любить/не любить делать что-л. - пристрастия и антипатии
  1. leisure (n)
leisure time activities
- досуг, свободное время - свободное времяпрепровождение
  1. favourite (a)
- любимый
  1. interest (v)
be interested in get / become interested in
- интересовать - интересоваться чем-л. - заинтересоваться чем-л.
  1. be keen on
- страстно увлекаться чем-л.
  1. smart (a)
- умный, остроумный, находчивый
  1. experienced (a)
- опытный
  1. famous (a)
be famous for
- знаменитый - славиться чем-л.
  1. be proud of / inf.
- гордиться

Word building

2. Say how the prefixes dis-, un-, in-, im- change the meaning of the words (a–h).

a) dislike ← like

b) disrespect ← respect

c) unskilled ← skilled

d) unsociable ←sociable

e) inexperienced ← experienced

f) inoccupation ← occupation

g) impolite ← polite

h) impersonal ← personal

Translate the derivatives; say to what part of speech they belong.

  1. event (n) – событие → eventful, eventless
  2. meaning (n) – значение; смысл → meaningful, meaningless
  3. use (n) – польза → useful, useless
  4. skill (n) – умение → skilled, skillful
  5. memory (n) – память → memorable
  6. move (v) – двигаться → movable
  7. polite (a) – вежливый → politeness
  8. rude (a) – грубый, невоспитанный → rudeness
  9. busy (a) – занятой → busyness
  10. able (a) – способный → ability
  11. mobile (a) – подвижный → mobility
  12. arrive (v) – прибывать → arrival
  13. refuse (v) – отказывать → refusal

4. Match the parts of speech (a–d) with the lists of typical suffixes (1–4).

a) verb 1 -able (-ible), -al, -ic, -ent, -ed, -ous, -ive, -ful, -less
b) adjective 2 -age, -er, -ing, -tion, -sion, -ence, -ance, -al, -ity, -ment, -ness
c) noun 3 -ee, -er (-or), -ist, -ian
d) noun (person) 4 -ate, -en, -ify, -ize (-ise)

Choose the corresponding English word.

1 опытный a) experience b) experienced c) inexperienced
2 умный a) intelligible b) intelligence c) intelligent
3 другой a) differ b) different c) difference
4 различный a) vary b) variety c) various
5 вежливость a) politely b) polite c) politeness
6 род занятий a) occupy b) occupation c) occupancy
7 заявление a) application b) apply c) applicant
8 способность a) able b) enable c) ability

Match the words of similar meaning.

1 clever A different
2 keen on B answer
3 various C smart
4 memorable D act or behave towards
5 treat E very interested in
6 response F well-known
7 famous G unforgettable

Match the words to their opposites.

1 early A single
2 easy B inexperienced
3 polite C late
4 different D forget
5 married E (the) same
6 experienced F rude/impolite
7 remember G difficult

Express the following in one word.

  polite, greeting, attitude, clever, experienced, skill, introduce  


1 to tell someone’s name to a person or group of people, so that they meet formally

2 a form of words or an action used on meeting someone

3 having or showing good manners and consideration for other people

4 way of feeling, thinking or behaving

5 knowing a lot about life, people, etc.

6 good at learning and understanding things quickly

7 ability to do something well

Read and translate the sentences.

1. Good evening, Raymond. Let me introduce David Bruce, one of my colleagues. 2. “Mrs Johnson?” “Please, call me by my first name.” 3. We don’t use surnames – it’s too formal. 4. Her name’s Tanya and she’s from Los Angeles. We both graduated from the same high school in LA. 5. Ever heard of a girl named Emma Handley? 6. When she was at school she wasverygood at art. 7. Actually I’m not very keen on modern art. 8. You may not like her, but you have to admit that she’s good at her job. 9. I must admit I never wasvery good at dancing. 10. I’vealways been interested incars, ever since I was a child. 11. Margaret became interested in acting when she was a student at Cambridge. 12. She has her likes and dislikes as we all have. 13. I don’t know why you dislike my father so much. 14. Josh turned round to shake hands and exchange greetingswith some of his friends. 15. Their behaviour towards their guests tends to be rather formal. 16. What time does Jim arrive? 17. Half our guests arrived late, making the usual excuses. 18. Let me know the date and time of your arrival. 19. Their guests were given a very warm welcome on arrival. 20. During my stay in Japan, I was treated with great politeness by everyone I met. 21. Mrs Thomas is a very ableteacher. 22. Laura’s smart and she has plenty of ambition. She’s sure to get a good job. 23. You have to be very intelligent to go to Oxford University. 24. My sister was always thecleverest student in her class. 25. Ann has very good language skills. 26. Adrian was a skilledarchitect. 27. Gascoigne is an extremely skilful player. 28. I feel very proud when people admire my work. 29. Mr Bruce is a very experienced teacher; he has been working in this school for twenty years. 30. I realize now that at the age of eighteen I was very naïve and inexperienced. 31. The pop star’s wife politely refused any requests for interviews. 32. Alan tried to start a conversation, but when Lockwood made no response, he gave up. 33. Her responseto his suggestion was a simple refusal. 34. His attitude to his new job seemed to be very negative. 35. When I told them I was a doctor their whole attitude changed. 36. Why did you choose such a bright colour? 37. You have a choice. You can go to university now or wait until next September. 38. I sometimes wonder why she chose Jerry as her assistant. He’s useless.

Fill in the correct word from the list below. Some words may be used more than once.

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