Complete the sentences using the verbs from the box below.

Use each verb once only.

press

try

call

hear

leave

keep

say

want

hold

hang

get

example: I'm trying to get hold of Peter Ince.

a Would you like to ________ a message?

b I can't ________ you very well. Please speak up.

c Could you ________ on, please? I won't be long.

d Sorry to you ________ waiting.

e Can I ________ you later?

f If you ________ to place an order, ________ the star key.

g I'll ________ someone to call you later.

h He didn't ________ when he would be back in the office.

і Please don't ________ up. I'll ________ the number again.

Write what you would say in these situations- Refer to the dialogues and notes.

Example: You are the manager. The phone rings and you pick it up. The caller asks 'Is that the manager?' What do you say?

Yes, Steave Black speaking.

 

a Your female colleague is off work as she has just had a baby. What do you say to the caller who wants to speak to her?

___________________________________________________________________________

b You are in a meeting and you receive a call on your mobile phone. You cannot speak. What do you say?

___________________________________________________________________________

c Leave a message on your colleague Peter's voicemail. Say that you called and ask him.to call back when he gets the message.

___________________________________________________________________________

d You don't catch the caller's name. Ask him to spell it.

___________________________________________________________________________

e A colleague phones to let you know her hotel room number but you can't hear her very well. You are not sure whether it is fifteen or fifty. What do you say?

___________________________________________________________________________

Complete the sentences with a preposition.

example: I'll call you in ten minutes.

a I'm trying to connect you. Could you hold ____?

b When are you going ____ holiday?

c I'm calling ____ the order I placed last week.

d Could you pass ____ a message for me?

e I'll write to you ____ two weeks' time.

f Tom is ____ paternity leave.

 

Choose an appropriate response.

What's the time in New York? When will Eleanor be back? Is that Tariq Meltam? Is Mr Rotund there? Have a good weekend. Did you get my email? Could you call me back? 2Can you take a message for me? Do you know the code for Helsinki?

A B C D E F G H I

Sure, what's your number? Speaking. Yes, of course. Let me just find a pen. Nine a.m. Yes, it's right here. Yes, it's 09. Yes, he has just come into the office. In ten days' time. Thanks. You too.

Answers:

1.	2.	3.	4.	5.	6.	7.	8.	9.

 

Complete the sentences with will or the present simple tense

example: I (give) him the message when I (see) him.

I'll, give him the message when I see him.

 

A I (tell) him you called.

___________________________________________________________________________

B If I (find) the information, I (let) you know immediately.

___________________________________________________________________________

C If Peter (not come back) from sick leave soon, we (need) to find a replacement.

___________________________________________________________________________

D If you (push) that button, you (disconnect) the caller.

___________________________________________________________________________

E What (do) if you (not find) Sergei's number?

___________________________________________________________________________

F If I (not find) his number, I (call) directory enquiries.

___________________________________________________________________________

Complete the sentences with one of the alternatives.

example: Press the hash key. hash/button/door

a Replace the........... reception/handset/operator

b Make a........... call. toll-free/star/line

c............. Anne's voice mail. Here is/This is/Hello to

d I couldn't ……. hold of John. get/take/make

e Please don't........... up. hang/hold/take

f Don't forget to...... your mobile phone. turn off/close/drop

g Did you dial the... code first? area/secret/town

 

7 Put the dialogue in the right order:

a Speaking,

b Hi Tarmo.

c Thanks, Tarmo

d I’ll do it now.

e Of course,

f Did you get my message?

g You’d like me to send directions to the office,

h Can I speak to Tarmo Star please?

I Yes that's right.

j Could you send them today?

k Yes I did.

I See you soon.

Answer: h, a, _____________________________________________________________

Match the two parts of the sentences.

Press the star key Could you leave a message I'll call you Please wait. I'll just put you I'm sorry, I must have dialled We need to set up I need to check the number I'm sorry but I can't

A B C D E F G H

on hold for a minute a conference call for next week take the call at the moment the wrong number to return to the main menu with directory enquiries for me on my voicemail? when I get back to my office.

 

Answers:

1.	2.	3.	4.	5.	6.	7.	8.

JOB INFORMATION

Some useful phrases.

Listen to the recording and repeat.

I work for a software company.

I'm responsible for the development of new products.

It's a very challenging job.

I report directly to the Managing Director.

The job involves a lot of travelling.

I usually start work at 8 o'clock in the morning.

Do you usually drive to work?

How's the new job?

I really enjoy it.

The salary is good.

I'm very pleased I moved here.

How has the takeover affected you?

Some people are going to lose their jobs.

Some will take early retirement.

There won't be any compulsory redundancies.

We need to recruit a new training manager.

What kind of person are you looking for?

We need someone with excellent communication skills.

DIALO GUES 1

Responsibilities

A: So, what exactly do you do in the company?

B: I’m responsible for new product development. I report directly to the CEO.

A: What does that involve?

B: I supervise a team of designers. We all have to think of new ideas, test them and develop the ones that we think will succeed.

A: It sounds challenging.

B: It is, but I really enjoy it.

 

Qualifications for the job

A: I hear you studied in Finland.

B: That's right. I did a degree in Engineering at Tampere Technical University and then I worked in a small software company in Helsinki.

A: Why did you decide to stay in Finland?

B: I was very interested in the job. I wanted to put my training into practice. The experience was very good and certainly helped me to get this job.

 

A typical day

A: What time do you start in the mornings?

B: I aim to get to work by 8 a.m. That means leaving home at 7:30.1 usually cycle to work.

A: Are the hours flexible?

B: In theory, yes, but I normally finish at 4 p.m. I sometimes finish earlier if I take a very short lunch break.

A: Do you go out for lunch?

B: Occasionally, but I like eating in the company canteen.

 

Discussing a new appointment

A: What kind of person are we looking for?

B: We want someone who is already working as a Project Manager in a software house. He or she should have at least three years' experience.

A: What sorts of skills are needed?

B: Excellent communication skills are essential. The person we appoint will have a lot of direct contact with clients - we need someone who can present the company clearly.

A: Absolutely. So where can we find this person?

B: I think we should advertise with an on-line recruitment agency but we may have to use a firm of head-hunters.

Notes

I'm responsible for new product development. We can also say: I'm in charge of new product development. New product development is my responsibility.
I report directly to the CEO. This means the CEO is my boss. CEO = Chief Executive Officer CFO -= Chief Financial Officer MD - Managing Director
What does that involve? Notice that we use the -ing form of the verb after involve: It involves attending a lot of meetings. It involves working long hours.
It sounds challenging. challenging means demanding, tough. The job is a challenge. I enjoy challenges.
I hear you studied in Finland. Note how hear, understand, and believe are used in conversation: I understand you spent some time in Japan. I believe you know Don quite well. Possible responses: That's right/Not really. Yes, I was there for two years. Yes, we're very good friends.
I did a degree in Engineering... Other language for describing studies: I did a B.A. (Bachelor of Arts) I studied for an MSc. (Master of Science) I completed my studies last year I graduated from Oxford University in 1999.
I was very interested in the job. Note the prepositions: to be interested in, keen on, fascinated by
I usually cycle to work. Other ways of getting to work - note the correct prepositions: I walk/go on foot. I drive/go by car. I take the train/go by train.
Are the hours flexible? Phrases to talk about flexible working: I work flexible hours. We have a ‘flexitime’system.
... I like eating in the company canteen. Another person may prefer to have a takeaway or to eat: in з local restaurant. at his/her desk. in a sandwich bar. from a market stall
Excellent communication skills are essential. Some key qualifications for a job: We need someone who is very reliable. We’re looking for someone with strong leadership skills. We want someone with a good ’track record’.
Absolutely. In speech, Absolutely means 1 agree/You're right.
...we should advertise with an on-line recruitment agency… We can find staff in a recruitment or employment agency. How do you recruit staff? Do you advertise in the local/national newspapers?

 

Note!!! British/American differences

British	American
Flexitime takeaway	Flextime takeout	To be keen on is only used in British English. It is not used at all in

 

SPECIAL TOPIC: SUCCESS

Vocabulary

1. Distraction A. to try to achieve something over a long period of time

2. Pursue B. to completely destroy someone's hopes, beliefs, or confidence

3. Vivid C. when you spend a large amount of time, energy, emotion on something

4. Highly-driven D. not caring or worrying about the bad or dangerous results

5. Loser E. trying to do something, especially something difficult

6. Shattered F. someone who is never successful in life, work, or relationships

7. Comfort Zone G. something that stops you from paying attention to what you are doing

8. Investment H. to give special attention to one particular person or thing

9. Reckless I. to have a lot of motivation

10. Take a leap J. very clear, seeming real

11. Attempt K. go for something, take a chance

12. Focus L. the range of activities or situations that you feel happy and confident in

Answers:

1.	2.	3.	4.	5.	6.	7.	8.	9.	10.	11.	12.

 

“7 WAYS TO BE SUCCESSFUL”

Many people want to be successful in life, but it's easier said than done. There are so many distractions in life that it can be challenging to accomplish our goals. By keeping the following advice in mind, however, you can dramatically increase your chances of becoming successful in whatever you choose to pursue.

1. Imagine yourself being successful. Einstein said that the imagination is more important than knowledge. The more vividly and accurately you imagine your success, the easier it will be to be successful.

2. Surround yourself with other people who are successful. When you're surrounded with people who are highly-driven, it's encouraging.

3. Stay away from distractions. There are so many distractions in this world that you really don't need. Whenever you are doing something which is not useful or productive, imagine yourself as a loser with shattered dreams and push yourself away.

4. Set a time for when you want to achieve your goal. If you don't know when you will achieve your dream then you will never know when you will achieve it

5. Take risks. Step out of your comfort zone. Successful people think big and act big. It can be a scary thing to do, but if you don't, then will you ever be successful? Successful people make big investments (in their careers, in their businesses, in their education) and all investments involve risk. But don't be reckless. Study your risks, make sure the odds are in your favor, then take a leap.

6. Be persistent. Don't give up. If your first attempt didn't work, don't quit. Always keep in mind the following sentence: "If you don't give up, you cannot fail".

7. Remove fear and doubt from your way of thinking, and focus on keeping positive in every situation. You will be more effective if you keep a positive mind and stay focused on your goal. Remember, you can be your own best friend or your own worst enemy.