Ознайомлення із мовними кліше. – Learn new expressions. 


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Ознайомлення із мовними кліше. – Learn new expressions.



1 I’m sorry, we overbooked the car park yesterday. S
2 I’m sorry, madam. I’ll be with you in a moment. S
3 I’ll check with the wine waiter. S
4 I’ll change your rooms straightaway. S
5 I’m sorry sir. I’ll speak to the chef and bring you another one. S
6 I’m so sorry. I’ll look into it. S

 

Прослуховування діалогу «What is there to complain about?». – Listen to the following dialogue:

What is there to complain about?

1. Guest:   We asked you to reserve parking space but the car park attendant says the car park’s full.
Reception: I’m sorry, we overcooked the car park yesterday and today. I’ll reserve you a space for tomorrow.
2. Customer:     Excuse me, we ordered our drinks twenty minutes ago.
Waiter: I’m sorry, madam. I’ll be with you in a moment. The restaurant is short-staffed tonight. I’ll check with the wine waiter.
3. Guest:     We reserved adjoining rooms but these are on different floors.
Reception: I’m sorry. I’ll change your rooms straightaway.
4. Customer:     This steak is really overcooked. I asked for it medium rare.
Waiter: I’m sorry, sir. I’ll speak to the chef and bring you another one.  
5. Guest:   A colleague left a message for me at reception last night but nobody gave it to me.
Reception: I’m sorry. I’ll look into it.

 

 

Виконання лексико-граматичних вправ. – Structures to practise. Past Simple (Regular verbs).

The Past Simple tense is for completed actions in the past. Look at these examples of regular verbs.

 

We ask ed you to reserve a parking space.

We order ed our drinks twenty minutes ago.

 

Використання наступних слів з метою складання речень у простому минулому часі. – Use these words to make sentences in the Past Simple.

Example: We / want / buy / new / mobile phone.

             We want ed to by a new mobile phone.

1. they / arrive / hotel / yesterday.

2. she / ask for / dessert / without cream.

3. chef / cook / wonderful / meal.

4. guests / enjoy / their stay.

5. he / key in / reservations data.

6. waiter / open / bottle of champaigne.    

Виконання наступної вправи, використовуючи Past Simple (неправильні дієслова – Irregular verbs).

Look at these examples of irregular verbs.

My friend left (leave) a message at reception.

We had (have) lunch at the new bistro in town.

Use the irregular verb list on page 111 to complete these sentences in the Past Simple.

1 They ………….(tell) the waiter about the mistake on the bill.
2 He …………….(go) into the kitchen to speak to the chef.
3 The guests from Japan …………..(speak) very good English.
4 Yesterday I ………………(meet) me colleagues in a bar.
5 She …………….(write) an email confirming the reservation.
6 He …………….. (eat) his meal and ……………(pay) his bill.

 

Прослуховування діалогу та заповнення таблиці. – Listen to the complaints and fill in the table.

Problem

Action
1 beer flat get you another
2 ………………………………… …………………………………
3 ………………………………… …………………………………
4 ………………………………… …………………………………
5 ………………………………… …………………………………
6 ………………………………… …………………………………

 

Повторне прослуховування діалогу та його вивчення. – Listen to the dialogues again and learn it.

I’ll look into it for you.

1  
A: Excuse me, this beer’s flat.
B: I’m sorry, sir. I’ll get you another.
2 A:     My isn’t ready.
B: I’ll send up someone from housekeeping straightaway.
3 A:     The people in the room next door are making a lot of noise.
B: I’m sorry. I’ll look into it for you.
4 A:     Excuse me, dish fish is undercooked.
B: I’m sorry, madam. I’ll talk to the chef and bring you another.
5 A:     Excuse me, this table is too small. There are six of us.
B: I’m sorry. I’ll change your table straightaway.
6 A:     Excuse me, this fork is dirty.
B: I’m so sorry. I’ll get you a clean one.

 

Написання діалогів згідно із вправою 8 і 8.1 і робота в парах. – Write the dialogues from your notes in exercise 8 and 8.1 and practise them with a partner.

Work with your partner. Student’s A information is here. Student’s B information is on page 61.

Student’s A 1 information: Use the following notes to make complaints to your partner. Make notes of their solutions.

TV broken bath dirty bread stale
bed not made beef too salty vegetables overcooked
soup cold order late minibar empty

Example: Excuse me, the TV in my room is broken.

Student’s A 2 information: Respond to your partner’s complaints. Apologize and say what you will do to put things right.

Example: I’m sorry. I’ll send someone up immediately.



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