Расположите данные предложения в порядке их появления в тексте.

1. This report is designed to measure sick leave.

2. When you started your improvement plan last year, you ran two miles a day.

3. The control function involves measuring performance relative to objectives and standards and taking corrective actions when necessary.

4. Increasing times managers praise employees from 3 times per week to 12 per week.

5. Most managers have seen, for example, elaborate accident reports that took hours of man­agement time and that reported: “All is well”.

6. One key to making control systems work is the establishment of clear procedures for monitoring performance.

MANAGEMENT SKILLS

Effectiveness of a manager's activity depends on certain important skills. There are six skill categories: conceptual, decision making, analytic, administrative, communicational, and interpersonal.

1. A conceptual skill is the ability of a manager, to see the "general" picture of an organization. Managers must understand how their duties and the duties of other managers fit together to plan their activity in a proper way and get the required results. This skill is very important for top managers because it helps them plan "super goals" and develops proper strategies for the whole organization.

2. A decision making skill is the ability of a manager to choose the best course of actions of two or more alternatives. A manager must decide the following:

1) what strategy must be implemented?

2) what resources must be used and how they must be distributed?

3) what kind of control is needed?

In short, managers are responsible for the most important decisions which are required to carry out any organizational activity.

3. An analytic skill is the ability to determine the most important problem before implementing a proper action plan. This ability is especially important for top managers because they have to solve complex problems.

4. An administrative skill is the ability of a manager to keep to the organizational rules specified for the production process, within a limited budget, and coordinate the flow of information and paper work in this group and in other groups.

5. A communicational skill is the ability of a manager to share his ideas and opinions with other people both orally and in writing.

Thus, a communicational skill enables managers to hold meetings, write clear letters and explanatory notes, make reports, etc.

6. An interpersonal skill (psychological skill) is the ability to deal effectively with other people both inside and outside the organization. It is the ability to understand the needs and motives of other people.

Vocabulary