Тема: резюме. Види резюме. Основні вимоги до складання резюме.

Зміст

1. Пояснювальна записка………………………………………………………….5

2. Пошук роботи. Оголошення про пошук роботи/вакансії. Вимоги до кваліфікації………………………………………………………………………7

3. Резюме. Види резюме. Основні вимоги до складання резюме......................12

4. Співбесіда з роботодавцем. Основні вимоги та норми етикету…………….17

5. Ділова телефонна розмова. Домовленість про зустріч. ……………………21

6. Ділова кореспонденція. Структура, змістові частини та оформлення ділового листа. Лист-запит.…………………………………………………….26

7. Види ділових листів………………………………............................................34

8. Електронні засоби зв’язку. Факс. Телекс……………………………………...9

9. Інтернет. Електронна пошта…………………………………………………..46

10. Залікова контрольна робота…………………… ……………………………..53

11.Модуль самостійної роботи……………………………………………………58

12. Список рекомендованої літератури…………………………………………..64

 

Пояснювальна записка

Курс "Ділова англійська мова" має на меті розвиток мовної, прагматичної та міжкультурної компетенції студентів в сфері ділового спілкування. Курс має практичне спрямування, яке здійснюється шляхом інтеграції мовленнєвих умінь та мовних знань в рамках тематичного та ситуативного контексту.

Навчально-методичне забезпечення з курсу «Ділова англійська мова» має на меті забезпечити послідовність вивчення матеріалу та допомогти студентові:

• оволодіти термінологією та знати ідіоматичні вирази мови ділового спілкування;

• розвинути та поглибити навички усного та писемного ділового мовлення;

• застосовувати здобуті у процесі вивчення англійської мови професійні та комунікативні навички для більш ефективного вирішення проблем ділового спілкування;

• засвоїти особливості письмового оформлення ділових документів англійською мовою.

Основними організаційними формами вивчення дисципліни "Ділова англійська мова" на екстернатній формі навчання є: виконання самостійної роботи, контрольні роботи, залік.

Комплекс матеріалів має на меті активізацію мовленнєвих умінь та навичок, їх практичне застосування під час виконання студентами комунікативних вправ та завдань за відповідними темами: «Пошук роботи. Оголошення про пошук роботи/вакансії. Вимоги до кваліфікації», «Резюме (оформлення, види)», «Співбесіда з роботодавцем. Основні вимоги та норми етикету», «Ділова телефонна розмова. Домовленість про зустріч», «Ділова кореспонденція (структура, оформлення ділового листа)», «Види ділових листів», «Електронні засоби зв’язку (факс, телекс)», «Інтернет та електронна пошта».

Навчально-методичні матеріали складаються з адаптованих основних та додаткових текстів, лексико-граматичних вправ, завдань для виконання контрольної роботи, словників-мінімумів, списку рекомендованої літератури. Основні тексти охоплюють базові питання ділового спілкування та ведення бізнесу. Післятекстові питання та вправи зорієнтовано на контроль розуміння прочитаного і запропоновано для сприяння розвитку навичок усного мовлення. Додаткові тексти та дискусійні питання для формування комунікативних навичок допоможуть інтенсифікувати навчальний процес.

Для кращого засвоєння матеріалу ставиться вимога здебільшого письмового виконання лексико-граматичних вправ. Тренувальні вправи допоможуть активізувати вживання термінологічної лексики, граматично правильно будувати свої висловлювання. Для закріплення тематичного матеріалу подаються запитання, які виступають планом для обговорення певної теми та спонукають студентів до участі у дискусії.

 

Тема: Пошук роботи. Оголошення про пошук роботи/вакансії. Вимоги до кваліфікації.

Питання:

1) What is the first step in a successful search for a job?

2) What questions must you ask yourself when beginning to search for a job?

3) What methods of finding a job do you know?

4) Why should you read the want ads?

5) What information can you find in a want ad?

6) Why isn’t it easy to read ads?

7) What suggestions will help you to use want ads effectively?

Завдання

1. Написати рекламне оголошення про пошук роботи/прийом на роботу.

Список літератури:

1. Буданов С. І., Борисова А. О. Business English. Ділова англійська мова. 2-ге вид. – Харків: ТОРСІНГ ПЛЮС, 2006. – 128с.

2. Карпусь И. А. Английский деловой язык: Учебное пособие. – 2-е изд., испр. и доп. – К.: МАУП, 1996. – 208с.

3. Дарская В. Г., Журавченко К. В., Лясецкая Л. А., Памухина Л. Г., Чопрова Е. Г., Шах-Назарова В. С., Шелкова Т. Г. Новый деловой английский. New English for Business. – М.: Вече, 2005. – 672с.

4. Бессонова І. В. Англійська мова (за професійним спрямуванням). Частина II: Навч. посіб. для дистанційного навчання. – К.: Університет «Україна», 2005. – 263с.

1. Read and translate the text.

The Kind of Job You Want

The first step in a successful search for a job is to decide on the kind of job you want and the kind you are qualified for. This means that first you should answer the questions "What can I do well?" and "What do I really want to do?" Begin with thinking about the work you can do. Include work you have been trained to do, work you have actually done, and work you enjoy doing. Therefore, you have to answer some questions.

• Do you like to work with your hands?

• Do you like to work outdoors?

• Do you like to work with others?

Next, talk to as many people as possible about your job interests and concerns. Talk to your friends, neighbours, and your family or relatives. These contacts may help you to get more information about different jobs; to form a "network" of people interested in helping you; to find people who work (or who know people who work) in the area of your interest; each discussion will give you additional practice in expressing yourself.

Now when you know the kind of job you want, the next question to answer is "Where can I find that job?"

People use many methods of finding a job. They answer job advertisements (want ads), or apply directly to employers. Of course, some methods are better than the others.

2. Read, translate and try to identify your interests.

1. What are you looking for: money, power, prestige, security, travel opportunities, spare time?

2. How important are the salary, environment, benefits, and job stability?

3. Do you enjoy working with people, information, or things?

4. Is it important to be your own boss?

5. What is your idea of a perfect job? A perfect boss? A perfect colleague?

3. Read and translate the text. Write out the unknown words.

"Want Ads"

"Want ads" are job advertisements you can find in the classified advertising section of newspapers, professional or trade journals. You should read the want ads at least for two reasons:

• to learn more general information about jobs available;

• to learn specific information about a particular job that is of interest to you.

The ad may tell you about the education and work experience required for the job, the location of the job, the working hours, and the pay. It also tells you how to apply for that particular job.

Some want ads say that certain qualifications are required, while other qualifications are preferred or hoped for. The employer will try to find someone who has all of the required and preferred qualifications. However, if no one has all the qualifications that the employer requires and prefers, he may hire someone who has only some of those qualifications. It is usually best to apply only for jobs for which you have at least all the required qualifications. However, this is not always true.

Not all want ads are easy to read. The longer a want ad is, the more money it costs to print. In order to save money, employers leave unnecessary words out of the advertisement. They also use abbreviations.

There are many good reasons for using the want ads in your job search. The following suggestions will help you to use want ads effectively:

a) Remember that want ads are only one of the methods you may use. Save time to use other methods.

b) Reading all the want ads you will learn useful general information.

c) Avoid ads that make unrealistic offers.

d) Analyze ads, which are of interest to you.

e) Determine your qualifications for that job.

f) Act quickly, effectively and stay cheerful!

4. Let’s speak about the personal features. Match the definitions in A with the correct adjectives or phrases in B. Try to describe your features of character for the future employer.

А В

1. wants to get to the top a. sensitive

2. open and friendly b. creative

3. doesn't get tired easily c. attentive to detail

4. can change people's opinions d. ambitious

5. doesn't get angry or irritated quickly e. adaptable

6. can produce new ideas f. independent

7. thinks of other people's feelings g. outgoing

8. doesn't mind changing his/her habits h. energetic

9. can work alone i. persuasive

10. regularly checks the quality of his/her work j. patient

5. Write a short description of someone you like (or dislike) in your personal or professional life.

MODEL: My boss is very energetic. She works about 12 hours a day. She is a patient woman, and always has time to talk to us if we have a problem.

6. Read the text and try to retell it.

The United States leads the industrial nations in the proportion of its young people who receive higher education. For some careers – law, medicine, education, and engineering – a college education is a necessary first step. More than 60 percent of Americans now work in jobs that involve the handling of information, and a high school diploma is seldom adequate for such work. Other careers do not strictly require a college degree, but having one can often improve a person's chances of getting a job and can increase the salary he or she is paid.

7. Read and translate the part of the interview. Is it hard to find a good job nowadays?

AJ: That's great. You said that you did start working after your children grew up. Where did you work or what did you do?

NC: Well, I had a hard time finding a job because jobs were very hard to find, but finally I had a job with the state and I worked for the state and I got a job there, but my experiences of getting a job after high school were terrible. It was so bad. It was terribly hard to get a job. And all I wanted to be at that particular time was a court stenographer. I loved shorthand and everything I heard I was taking it down, and I was so naive, I thought all I had to do was be smart and be ready, and I was.

8. If you want to get a job about which you’ve read in the want ads, you have to send a letter of application. Read the instructions how to write it better.

1. Remember that the first impression is very important.

2. Type the letter neatly on good stationery.

3. Check for spelling mistakes. Use a dictionary if you are not sure of a word. Retype the letter if necessary.

4. Describe yourself, your qualifications, and your experience clearly.

5. If the ad tells you to write for an application form you do not need to give detailed information in your letter.

6. Follow standard business letter format. Address the letter and envelope clearly.

A Letter

421 Lafayette Drive, Apt. 317 St. Paul, Minnesota 56106 April 4, 2005

Personnel Department

Continental Computer Corp.

935 Watson Ave

St. Paul, MN 55101

Dear Sir or Madam!

In reference to your ad in today's Standard I am interested in the opening for a trainee computer programmer. Please send me an application form and any further details. Thank you for your attention to this matter.

 

Yours truly, Ashley Wychulte

9.Write a letter of application

The Resume

A Resume or Curriculum Vitae (CV) is an objective written summary of your personal, educational, and experience qualifications. It packages your assets in the form of a convincing advertisement, which sells you for a specific job. A resume is a kind of written sales presentation. An effective resume creates a favorable impression of you while presenting your abilities and experience.

The basic requirements for a good resume are:

• brevity: оnе page is preferable, but not more than two pages;

• top quality paper;

• perfect spelling and grammar;

• no typographical errors;

• attractive layout.

Your personal data sheet contains most of the information you need, to prepare resume. Now you have to select and arrange that information in the way that best relates your background to the work you seek. Every resume is an individualized presentation of your qualifications for a particular job. It means that you may prepare a few different resumes, depending on the types of jobs you are applying for. You can choose from among four types of resumes:

· Chronological resume lists work experience or education in reverse chronological order. It describes responsibilities and accom­plishments associated with each job or educational experiences.

· Functional resume lists functional skills and experience separately from employment history.

· Combination (functional/chronological) resume draws on the best features of the chronological and functional resumes. It high­lights applicant's capabilities and includes a complete job history.

· Targeted resume emphasizes capabilities and accomplishments relating to the specific job applied for. Work experience is briefly listed in a separate section.

The Job Interview

A job interview is your opportunity to present your talents to a prospective employer. During the interview, the employer judges your qualifications, appearance, and general fitness for the job. Equally important, the interview gives you a chance to evaluate the job, the employer, and the company. The interview helps you decide if the job meets your career needs and interests and whether the employer is the kind you want to work for.

To present your qualifications most advantageously, you have to prepare for the interview: you should know how to act to make the interview an opportunity to "sell" your skills.

Careers officer speaking:

– What makes a good interview? First, good preparation before the interview. Three simple guidelines will help you. Guideline number one is – find out as much as possible about the company where you are going for an interview. For example, you can get a lot of useful information from the company's brochures, annual reports, and catalogues. Two, find out if the interview is with one person or with a group of people, and what their jobs are. It's very useful to know something about the interviewers before you meet them. And three, make a checklist of the questions you want to ask at the interview. Remember an interview is two-way process. The company finds out as much as possible about you, and you find as much as possible about the company.

So, that's what you need to do before the interview.

Now the interview itself. There are seven more guidelines to remember here.

Guideline number four: dress smartly. A suit or something formal is best. Five, arrive in good time. Arriving late for the interview is the worst thing you can do. Rule number six: create a good first impression. First impressions are very important. Start the interview with a smile, a firm handshake, and a friendly manner. Guideline number seven: try to stay positive and relaxed during the interview. I know that's difficult. As a rule, people don't feel relaxed, but your body language gives the interviewer a lot of information about you. You want that information to be positive. Number eight: don't give only “Yes” or “No” answers. Talk freely about yourself, give reasons for your opinions, and explain why you're interested in the job. Nine: ask questions. Remember the checklist of questions you prepared before the interview. Show you're interested! Finally, guideline number ten: learn from the interview. Analyze your performance afterwards and think how you can improve the next time!

2. Look through the plan of the job interview. Can you give any other advice to a candidate?

Before the interview:

1. Find out all you can about the company.

2. Find out the interviewer’s name and office phone number.

3. Find out where the interview is held.

4. Find out how to get there and how long it will take you to get there.

5. Make sure you know what the job involves.

6. Dress to look clean and neat.

During the interview:

1. Arrive early. Call ahead if you’re delayed.

2. Try to smile and show confidence.

3. Ask questions and show interest in the job.

4. Be polite, listen carefully, and speak clearly.

“Don’ts”:

1. Don’t panic, even if faced by more than one person. (Breathe deeply and remember all your good points.)

2. Don’t slouch or look bored. (Stand and sit straight, make eye contact.)

3. Don’t smoke or chew gum.

4. Don’t give one-word answer or say you don’t care what you do.

3. Answer the questions.

What is your future profession? / What is your profession /oc­cupation?

Had you a dilemma in choosing your profession /occupation?

What subjects have you always given your preference to?

Did your parents (friends) impose their views, likes and dis­likes on you?

When did you make a choice to become an English teacher (a lawyer, an economist, an accountant, a doctor, a designer, etc.)?

What do you have to do to master English?

7. What is your regular business?

8. Have you got a big personnel /staff?

9. How do you (your parents) earn your (their) living?

10. What special education does your (future) profession require? Name some other occupations in which special education or training is required.

11. How many hours a day do you (your parents) work?

12. Are you satisfied with your salary?

13. What are the merits and demerits of your (your parents') job? Give your reasons.

14. What is the noblest and most difficult of professions?

Telephone Etiquette

Everybody has tough days. Before picking up the telephone, smile. It will help a voice sound pleasant even if not feeling pleasant. Here are some tips:

• Be kind, polite, direct, enthusiastic, and speak with a strong voice.

• Try to find a quiet room where there is no background noise (i.e. television, radio).

• Do not yell at children or talk to others in the room while on the telephone.

• Do not eat, drink, or chew gum while talking on the telephone.

• Always have paper and pen by the telephone as well as resume, references, work history, questions.

• Make sure the other people in household are prepared to take messages.

• Do not let children answer the telephone.

• Never put an employer on hold to answer call.

• When a person in household answers the telephone, tell them not to ask who it is before they say if applicant is home.

• If asleep when an employer calls, whoever answers the telephone should be instructed to wake the applicant immediately, especially if an employer is calling during the late morning or afternoon hours.

• Make sure the telephone is answered by saying, "Hello", NOT "Speak" or "Yeah"

• When answering the telephone and the caller says, "Is____________________________ home?" DO NOT respond with: "Yes". This is confusing to the caller. Instead, answer by saying, "This is he/she" or "Speaking".

An answering machine/voice mail is used to take calls when an individual is out. If the individual does not have an answering machine, purchase one NOW so that calls from potential employers are not missed. If the individual has an answering machine, now is the time to update the "unusual" or "unique" greeting. Ask: "What will the future employer think of my message and how that message represents me?" Some tips:

Do:

· Make sure message is polite, direct, and businesslike.

· Make sure message can be understood clearly.

· EXAMPLE: "Hello, this is (phone number). I am sorry I am not available to take your call right now. Please leave your name, telephone number, a brief message, and the best time to reach you. I will get back to you as soon as possible".

· Return telephone calls promptly

Do Not:

· Make crude comments or mention social references in message (i.e. I'm unable to answer my phone because I'm out partying).

· Have music playing in the background.

· Let children record the greeting.

· Use multiple people when recording the greeting.

· Preach.

When leaving a message for someone to return telephone call, try to have the correct pronunciation of their name and make sure the following is clearly stated:

· Name

· Telephone number

· Message

· The best time to call back

· Name once again

· Telephone number once again

· Then hang up gently

2. Read the telephone conversation. Write out the unknown words.

Making an Appointment

Techmachimport has done a lot of business with Goodman & Co. for the last four years. Before Mr. Protsenko went to London, he and his experts had gone through he latest catalogues of the firm. They found that compressors Model AC-30 could meet the requirements of their customers. When Mr. Protsenko arrived in London, he phoned the Ukrainian Trade Delegation and asked Mr. Zotov to make an appointment with Mr. Lipman of Goodman & Company.

Zotov: Ukrainian Trade Delegation here. Good morning.

Secretary: Good morning.

Zotov: I wonder if Mr. Lipman is available.

Secretary: Yes, he is. Hold on, please. I'll put you through.

Lipman: Lipman is speaking.

Zotov: Good morning, Mr. Lipman. Zotov’s speaking. I'm glad I've got you on the phone. I hope you are well.

Lipman: Yes, thank you. And how are you getting on?

Zotov: Quite all right, thank you. The fact is Mr. Protsenko, President of Techmachimport has come to London today. He'd like to talk to you.

Lipman: I'll be glad to see Mr. Protsenko. We haven't met since my last visit to Kyiv. I wonder if he will be able to come and see me this afternoon.

Zotov: I'm afraid this time won't be quite convenient to him. Could you give an alternative date, please?

Lipman: Yes, certainly. Tomorrow morning then.

Zotov: Very good. I'll pass it on to Mr. Protsenko. Good-bye.

Lipman: Good-bye.

4. Read the dialogues; learn one of them by heart.

Making an Appointment

Secretary: Two-four-nine; double eight-double two.

Mr. Ivanov: Iwould like to make an appointment with Mr. Jeffries. This is Mr. Ivanov speaking.

Secretary: Oh, yes, Mr. Ivanov. Good morning. I'll get his schedule. Are you there?

Mr. Ivanov: Yes.

Secretary: When would you like to come, Mr. Ivanov?

Mr. Ivanov: Tomorrow, if possible.

Secretary: I’m afraid he's tied up tomorrow. Is it urgent? If it is, perhaps we could fit you in somewhere.

Mr. Ivanov: No, it isn't that urgent. Is the day after tomorrow possible?

Secretary: What time would you like to come?

Mr. Ivanov: As late as possible in the afternoon.

Secretary: I’m sorry, that afternoon's full too. How is Friday afternoon at five?

Mr. Ivanov: Yes, that^’s perfect, thank you. Good-bye.

Appointment with a Doctor

Mr. Nikolaev: Isthat Dr. Morton's office?

Secretary: Yes, sir.

Mr. Nikolaev: This is Nikolaev speaking. Could I have an appointment with the doctor in the middle of next week, please?

Secretary: Just a minute, sir I’ll check his schedule. Will Wednesday be all right?

Mr. Nikolaev: Yes, ifs fine. What time, please?

Secretary: Wednesday, at 6 p.m.

Mr. Nikolaev: Thank you. Good-bye.

Secretary: Thank you, sir. Good-bye.

3. What would you say in reply to these remarks?

1. This is Mr. Slow speaking. I would like to make an appointment with Mr. Gorelov. 2. I’m afraid I’ll be tied up tomorrow. Could you suggest an alternative date? 3. There's something I'd like to talk to you about. When can we meet? 4. I’m afraid we cannot fit you in today but we could recommend you another dentist. 5. This is Mr. Fray's secretary. I’m calling to confirm your appointment with Mr. Fray for tomorrow, at 10 a.m. 6. I’m calling to let you know that Mr. Bell will not be able to keep the appointment. He is away from London and won't be back until after Wednesday. We are sorry about this.

4. In what situations would you say the following?

1. Sorry, we cannot fit you in today. 2. Let me consult my schedule. 3. Could you give me an alternative date? 4. I'm afraid Mr. Petrov will not be able to keep the appointment. 5. Could I make an appointment with the dentist? 6. I can give you a lift afterwards. 7. We've made an appointment for Wednesday tentatively. 8. I'm calling to confirm your appointment with my colleagues. 9. We're looking forward to seeing you next Sunday. 10. I'd like to report the fault of my phone. 11. The line is completely dead

 

Structure of the Letter

1. Sender's address / Date.

2. Inside address (receiver's address).

3. Attention line.

4. Salutation.

5. Body of the letter.

6. Complimentary close.

7. Signature.

3. Use the given phrases in the business letter of your own.

Opening Phrases:

• Dear Madam - Шановна пані

• Dear Sir - Шановний добродію

• Dear Mister Malforn - Шановний пане Малфорн

• Dear Sirs - Шановні панове

• We have received your letter of... - Ми отримали Вашого листа від...

• We thank you for your letter of... - Дякуємо за лист від...

• We have the pleasure to inform you - Ми раді повідомити Вас

• In reply to your letter of… - У відповідь на ваш лист від...

• To inform you… - Повідомляємо вас…

• We apologize for the delay - Просимо пробачення за затримку з

in answering your letter. відповіддю на ваш лист.

Linking Phrases:

• There is no doubt that… - Безперечно…

• It is necessary to note… - Необхідно відзначити, що…

• We'd like to draw your attention to the fact... - Звертаємо вашу увагу на той факт...

• Considering the above said… - Беручи до уваги сказане…

• In this connection… - У цьому зв 'язку…

• In connection with your request… - У зв'язку з вашим проханням…

• Otherwise we shall have… - У противному разі ми будемо

змушені…

• As regards your request… - Щодо вашого прохання…

• Up till now we have received no reply. - Дотепер ми не отримали відповіді.

• In case of delay… - У випадку затримки…

• In case of your refusal… - У випадку вашої відмови…

• In case you fail to make payments… - У випадку несплати…

Closing Phrases:

• We are looking forward to receiving your -Чекаємо вашої згоди/схвалення/

consent/approval/confirmation. підтвердження.

• Your prompt execution of our order would - Будемо вам вдячні за швидке

be appreciated. виконання нашого замовлення.

.• We wish to maintain cooperation with you. -Сподіваємося підтримувати

співробітництво.

• Your early reply will be appreciated. - Будемо вам вдячні за швидку відповідь.

• We are looking forward to hearing from you. - Сподіваємося отримати від Вас

відповідь найближчим часом.

• If we can be of any assistance, please do not - Просимо звертатися до hesitate to contact us. нас,якщо ви потребуєте допомоги.

 

• Yours faithfully/ sincerely - З повагою

5. Read and discuss the structure of the following letter according to the given statements and rules.

D. Clark, Sales Manager, Priston & Co Ltd, 28 Kolas Court, North Middletown, NJ 07734 USA 5th March 2001 Our ref: MP/NK   Dear Mr. Clark, Thank you for your offer of 3^rd March. We are favourably impressed by the quality of your commodity, but feel that the price is rather high. The prices quoted by other suppliers are, on the average, 10% lower. However, in view of the high quality of your commodity, we are ready to make a deal with you if you re-examine your prices. If you reduce your price by 5% we will place an order for some 10.000 items. We trust that in view of the size of the order you will see your way of making this concession. Your early reply will be appreciated. Yours sincerely,   Mike Parson Sales Manager

 

6. Answer the questions.

1. Who is sending the letter?

2. Who is receiving it?

3. What is the opening phrase?

4. The company is ready to purchase the commodity, isn't it?

5. What is its requirement?

6. What quantity is it ready to buy?

7. Do you think it is worth to make this concession?

8. What is the closing phrase?

7. Translate into English.

1. Ми отримали вашого листа від 13 вересня 2002. 2. Дякуємо за лист-зoбов’язання від 1 березня. 3. Я надсилаю вам цей лист з проханням надіслати каталог вашої продукції. 4. Ми готові співпрацювати з вами. 5. Ми хочемо закупити таку продукцію. 6. Компанія має виключне право на виготовлення цих товарів.

8. Analyze the structure and the content of the enquiry letter as one of the business letter samples.

Topical words:

clothing	одяг
catalogue (Am. catalog)	каталог
suitable	підходящий
quotation	пропозиція, розцінки
to require	вимагати
supply	поставка
to supply	поставляти
payment	платіж
Letter of Credit (L/C)	акредитив
early reply	швидка відповідь
quantity	кількість
HOWARD & PRATT Ladies' Clothing 306,3d Avenue Chicago, Ill 60602 USA Oct. 21, 2000   JACKSON & MILES 118 Regent Street London WIC 37D UK Gentlemen: We saw a collection of women's dresses in your October catalogue. The lines you showed would be most suitable for our market. Would you kindly send us your quotation for clothing that you could supply to us by the end of November? We would require 1,000 dresses in each of the sizes 10-14, and 500 in sizes 8 and 16. We propose the payment made by Letter of Credit. Thank you for an early reply. Very truly yours   P. PRATT, Jr (P.Pratt) Buyers

 

 

9. Fill in the missing pronouns: somebody, anybody, nobody, everybody, anything, something, nothing, everything

1. The question is not difficult and … can answer it. 2. … called yesterday but he left no message. 3. Can … help me? 4. It is too late. I think there is … in the office now. 5. There is … interesting in this letter. 6. Is there... here who knows English? 7. You must find … who can offer it to you. 8. … knew the time of briefing. 9. Please, write to us if you want to order … else. 10. There is … in the office. I don’t know him. 11. Please, tell us … about your obligations. 12. Is there … you want to offer me? 13. We have … new in our catalogue. 14. There is … interesting in this offer.

Тема: Види ділових листів.

Питання:

1. What types of business letter do you know?

2. What letters of two types are often used?

3. What is the main aim of an offer?

4. What information do the offers usually include?

5. What are the types of the quotation?

6. What phrases do usually open a free offer?

7. How do a free and a firm offers differ from each other?

Завдання:

1. Підготувати доповідь на тему: «Основні види ділових листів».

2. Скласти 2 зразки ділового листа.

Список літератури:

1. Агабекян И. П. Деловой английский. English for business. Серия «Высшее образование». – Ростов н/Д: «Феникс», 2004. – 320 с.

2. Богацкий И. С., Дюканова Н. М. Бизнес-курс английского языка. Словарь-справочник. Под общей ред. Богацкого И.С. – 5-е изд., испр. – Киев: ООО «ИП Логос», 2004. – 352 с.: ил. (Серия «Вас ждет упех!»).

3. Буданов С. І., Борисова А. О. Business English. Ділова англійська мова. 2-ге вид. – Харків: ТОРСІНГ ПЛЮС, 2006. – 128 с.

4. Дарская В. Г., Журавченко К. В., Лясецкая Л. А., Памухина Л. Г., Чопрова Е. Г., Шах-Назарова В. С., Шелкова Т. Г. Новый деловой английский. New English for Business. - М.: Вече, 2005. – 672 с.

5. Хачатурова М. Ф. Английский язык для деловых контактов. – К.: Аконит, 2002. – 335 с.

1. Read and translate the texts with the help of topical words.

Topical words

firm offer	тверда пропозиція
are pleased	раді
regarding	що стосується
with regard to	відносно
size	розмір
to require	вимагати
nearly	майже
quantity	кількість
obtainable	який може бути отриманий
subject to	за умови, що...
to deliver	поставляти
to receive	отримувати
to prefer	надавати перевагу
air freight	перевезення повітряним шляхом
kind	рід, вид, сорт
shipment	відвантаження
to charge	назначати ціну
cost	вартість, витрати
extra at cost	за додаткову сплату

 

The Types of Business Letters .

There are different kinds of business letters, used for different purposes. They are divided into two types: the business to business type and the business to client type.

Business-to-business types are intended for company to company communication. Examples are:

· Appreciation letter – a letter of gratitude and appreciation for help extended, or a good business deal.

· Thank you – is a letter of gratitude.

· Congratulations – is a letter that praises the recipient for a job well done.

· Letter of recognition – a written statement of recognized efforts similar to an appreciation letter.

· Letter of reference – is a character reference letter. It is a letter building up the character of a person to be accepted in a job.

· Recommendation – is an endorsement letter to hire a certain person.

· Sympathy letter – is a letter of condolences to a person or family.

· Invitation letter – is a letter persuading a person or a company to join an event or an occasion.

· Letter of credit – is a way of endorsing a certain business to be considered a credit loan.

· Letter of interest – a reply to an invitation that confirms presence on the event/occasion.

· Business memorandum – notices that are distributed to the staff. They are reminders of company activities, or imminent changes in the company.

· Business introduction – is done to introduce a new business to the readers.

· Business letter – a letter that talks about the plans for the business.

· Donation letter – a letter asking for donations.

· Termination letter – more popularly known as a resignation letter. It signifies someone's desire to leave a job permanently.

Business-to-Client letters are:

· Welcome letter – welcomes the client and thanks him for choosing the company.

· Letter of appreciation – thanks the client for having business with the company.

· Apology letter – asks the client for reconsideration, and apologizes for failing to deliver.

· Collection letter – notices outstanding payments due.

· Invoice letter template – this is asking the clients to state the invoice number of their transactions.

· Letter of invitation – invites a client to join a certain gathering.

· Marketing letter – is stating the newest products that the company will provide soon or is presently providing.

· Rejection letter – is stating the rejection of the client's request.

Business letters are more formal in writing. Follow the formats strictly. Be concise, clear and direct to the point.

An Offer. Kinds of Offers

An offer (a quotation) is a statement by the Sellers usually in written form expressing their wish to sell the goods. Offers as a rule include the following information:

— the description of the goods offered (their quality, quantity);

— detailed prices, discounts and terms of payment;

— the date or the time and place of delivery.

There are two kinds of offers.

A free offer is made when Seller offers goods to regular customers without waiting for an enquiry and sends quotation to those who may be interested in the goods. These offers were formerly called offers without obligation. There must be an indication in such an offer that it is made subject to the goods being available when the order is received. The opening phrases in free offers may be: “We think you will be interested in our quotation for the goods” or “We have pleasure in enclosing our latest catalogue (or the price-list of our products)”.

A firm offer is a promise to supply goods on the terms stated (i.e. at a stated price and within a stated period of time). This promise may be expressed in a letter in the following words: “We make you a firm offer for delivery by the middle of May at the price quoted” or in some other words like: “The offer is subject to acceptance within fourteen days”, or “The offer is open for acceptance until the fifteenth of January”.

The Sellers making a firm offer have the right to withdraw it at any time before it has been accepted. In practice, however, no seller will risk his reputation by withdrawing his offer before the stated time.

2. Answer the questions.

1. When can the Sellers deliver the goods to the Buyers?

2. When can the Sellers supply all other models of dresses?

3. What is charged extra at cost?

3. Write the offer of your own using the given phrases and expressions.

Expressions used in enquiries for catalogues, brochures, etc. and in answers to such enquiries

We shall be obliged if you will send us your latest catalogues, brochures or any other publications.	Ми будемо зобов’язані, якщо Ви надішлете нам останні каталоги, брошури або будь-які інші публікації.
We are pleased to enclose our latest catalogue illustrating our range of products, which we trust you will find useful.	Ми раді додати наш останній каталог, який ілюструє асортимент наших виробів, які, на нашу думку, Вас зацікавлять.
As soon as the catalogues are available, we will send you some copies.	Як тільки-но каталоги будуть в наявності, ми надішлемо Вам декілька копій.
We regret to advise you that our catalogue is out of print.	На жаль, ми повідомляємо Вам, що весь тираж нашого каталогу розійшовся.
We are interested in... advertised by you in this catalogue.	Мі зацікавлені…, який Ви рекламуєте в цьому каталозі.
If you require further copies of this catalogue, please do not hesitate to write to us.	Якщо Вам потрібні ще копії цього каталогу, будь-ласка, повідомте нам.
The goods to which you refer are not in stock and therefore no catalogues are available as yet.	Товарів, на які Ви посилаєтесь, немає в наявності, і тому каталогів ще нема.
We enclose for your information our brochure and leaflet that we trust you will find useful.	Ми додаємо для Вашої інформації брошуру та рекламний листок, які, на нашу думку, Ви знайдете корисними.
We have been informed by... that you are manufacturers and exporters of...	Ми були проінформовані…, що Ви – виробники та експортери…
We have seen your advertisement in...	Ми бачили Вашу рекламу в…
We refer to your advertisement in...	Ми посилаємося на Вашу рекламу в…
We shall be glad to answer any additional questions you may ask.	Ми будемо раді відповісти на будь-які додаткові питання, які Ви можете поставити.

4. Exercise your grammar. Fill in the missing pronouns: much, many, little, few, a little, a few.

1. Will it take … time to answer this letter? 2. We give the customers … catalogues of our products. 3. We had … time, so we couldn’t prepare the goods for shipping. 4. Your order will receive … attention. 5. I like it here. Let’s stay here … longer. 6. She wrote us … letters from abroad. 7. There was … sugar in the bowl, and we had to put … sugar there. 8. I know French … and I can help you with the translation of this text. 9. Thank you very …! 10. I want to say … words about my travelling. 11. Please don’t ask me … questions. 12. How … money have you got? 13. We usually spend … money on advertising. 14. … in this work was too difficult for me. 15. There were … new orders and we spent … time executing them.

 

Fax

The word "fax" comes from the word "facsimile". A fax machine will send a duplicate of the message, document, design or photo that is fed into it.

Faxing is a means of telecommunication that has developed very quickly over the past few years. There are various models of fax ma­chines which connect to a telephone socket and which work on a system similar to the telephone system.

Charges are measured in telephone units and therefore vary ac­cording to the time of day and where the fax is being sent. The advantages of fax include instant reception of documents and documentary evidence of what has been transferred. A document can be relayed from one source to hundreds of other receivers, for example, if the head office of a chain store wants to circulate a memo or report to its branches.

2. Read and discuss the following faxes.

a) This fax is from Lynk & Co, who received a damaged consignment and was told by their supplier, Mr Causio, to return it.

P. Lynk & Co. Ltd

(Head office), Nelson House, Newell Street, Birmingham B3 3EL.

Telephone: [phone] Cables: MENFINCH Birmingham Telex: 556241

Fax transmission from: K. Pane

Message for: D Causio

Address: Satex S.p.A., Via di Pietra Papa, Date: 24 January 20

Fax number: [phone]

Dear Mr. Causio,

This is an urgent request for a consignment to replace the damaged delivery which we received, and about which you have already been informed.

Please air freight the following items:

 

Cat. no. Quantity

PN40 60

AG20 75

L28 100

The damaged consignment will be returned to you on receipt of the replacement.

Yours sincerely,

K.Pane

Chief Buyer

b) This fax is an example of an informal message from a sales repre­sentative, who needs something to be done urgently by his Head Of­fice. Notice that the fax is kept brief and clear.

MANSON OFFICE SUPPLIER LIMITED

Canal Street, Manchester M12 4KQ

Fax transmission

From: Nick Manson

To: Sue Bresson

Sue,

I've been in Bournemouth now since yesterday, and our clients seem to be most enthusiastic about our new range of notepaper. Can you send some more samples and about twenty more catalogues? Please send them Data post, and then I'll definitely get them tomorrow.

Also, just to let you know I'll be in Norwich on Thursday 18^th and Friday 19^th and back at the office on the Monday.

Thanks, and see you next week.

3. Read and translate the text. Write out the unknown words.

The Telex

The mobile telephone, fast train and air travel have cut the problem of distance for today's business executives. However, where the addressee cannot be reached by telephone, the fax and the telex messages may still prove valuable. Generally speaking, telex machines are now used only where there is a need for a legal proof and when a fax message is unacceptable.

The telex is a machine like a typewriter, but with a dial on its casing. A message can be sent by dialing the receiver's number, by dialing and using the keyboard for some countries, or by ask­ing the operator to connect you.

The telex has all the advantages of sending a cable and in addition it operates in the office and offers a direct line. It is available twenty-four hours a day, and can send cables as well as telex messages.

Operating the telex: once the telex operator has dialed the code, an answerback code will appear on the teleprinter indicating that the sender is through. If the wrong code appears, the sender dials again. The message is typed, as with a normal typewriter, and appears on the receiver's machine.

Corrections are made by typing five X's: WE ARE SEDXXXXXSENDING ORDER.

Each telex message is finished with + sign, if the end is not clear; + + sign is used after the last message; +? sign at the end of a message means either “reply, confirm” or “A further message will be sent”.

 

Telexes have their own language. Some words are left out altogether, e.g. articles, prepositions, pronouns “I”, “you”, auxiliary verbs “to be”, “to have”, “will”. Instead of “I'll write soon” it is written “WRITING SOON” or “LETTER FOLLOWS”; instead of “Please will you write soon” –“PLEASE WRITE SOON”.

Telex charges depend on the time it takes to send the message, so telex operators have developed their own abbreviations:

ASAP, SOONEST – as soon as possible

ATTN – attention

CFM – confirm, I confirm

EEE – error

ETA – estimate time of arrival

EXT – extension

FIN - I have finished my message now

FR – from

L/C – letter of credit

MGR – manager

MOM – waits, waiting

PLS, SVP – please

RAP – I shall call you back

RECALL – call me back

RODS – regards

THRU – through

THKS – thanks

TLX – telex

U – you

W – words

X – error

Figures and symbols should be written in words, e.g.: FIFTY DOLLARS for $50.00; AT for @; PER CENT for %.

The word “telex” can be used as a noun, a verb and a participle, e.g.: “Please telex as soon as possible” or “We received a telexed reply”.

4.Write these sentences as if you are sending a telex.

1. I have booked your flight to Manchester, departing from Brussels at 12:30 on Monday.

2. Would you please inform your representatives?

3. I would be happy if you could suggest a suitable meeting date in August or September.

4. Would you please tell us which day you will be returning?

5. The Madrid conference has been postponed.

6. Thank you for your letter.

7. I can confirm that your order number 442/7 (550 rolls of wire netting) was dispatched on 24^th November.

8. I intend to meet Foster and Gamble on Wednesday, and shall fly back two days later.

9. Consignment No. 441 should arrive Southampton on M.S. Atlanta tomorrow.

10. I met Mr. Larwood yesterday. Everything is satisfactory.

5. Change the following message into telex.

With reference to the construction of the new administrative building, the drawings and details of the project which have so far been received from the consultants are now available. Each department head is asked to study them and forward their comments to this department as soon as possible so that the necessary action can be taken.

Questionnaire

C hoose the correct action to be taken in each of the following:

1. (a) Call sender when you receive copies of documents.

(b) Send two documents to Munich.

(c) No action to be taken.

(d) Call sender to discuss approach to adopt.

2. (a) Call to confirm telephone conversation.

(b) No action to be taken.

(c) Inform sender of your requirements re shares.

3. (a) You must pay your debt immediately.

(b) No action to be taken.

(c) Call sender’s office immediately.

(d) Pay administration costs.

INTERNET

The best way to think of the Internet, or Net as it is often called, is a vast global network of networks connecting computers across the world. At present, more than 33 million people use Internet and over three million computers worldwide are linked in. They use the Net for transferring data, playing games, socializing with other computer users, and sending e-mail.

The Net was dreamt up in the late 1960s by the US Defense Department's Advanced Research Projects Agency which decided that it needed a means by which messages could be sent and received even if phone lines were inoperative. In 1969, there was a network of just four computers. By 1972 the number had risen to 40. About this time the idea of electronic mailbox was born. By 1984 the Internet began to develop into the form we know it today.

The Internet can be divided into five broad areas.

Electronic mail, which is much faster than traditional mail. Any­thing that can be digitized (converted into digital form) – pictures, sound, video – can be sent, retrieved, and printed at the other end.

Information sites. This is perhaps the fastest growing area of the Internet as more and more people put their own information pages on line. Computers process vast amounts of information very fast, by specifying a key word or phrase. The computer can then search around the Net until it finds some matches. These information sites are usu­ally stored on big computers that exist all over the world. The beauty of the Net is that you can access all of them from your home, using your own PC.

The World Wide Web, usually referred to as WWW or 3W, is a vast network of information databases that feature text, sound, and even video clips. On the WWW you can go on a tour of a museum or exhibition, see the latest images from outer space, go shopping, and get travel information on hotels and holidays.

Usenet is a collection of newsgroups covering any topic. Each newsgroup consists of messages and information posted by other us­ers. There are more than 10,000 newsgroups and they are popular with universities and businesses.

Telnet programs allow you to use your personal computer to ac­cess a powerful mainframe computer.

2. Read and discuss the text. Try to retell it.

Topical words

to retrieve – отримувати; знайти

password – пароль

use rid – ідентифікація користувача; ім’я або псевдонім

personal handle – приватне користування, особистий код

domain – домен (місцезнаходження або сфера діяльності адресанта)

server – сервер, накопичувач

login – логін (комп’ютерне ім’я)

Inbox	Входящие
Sent Items	Отправленные
Outbox	Исходящие
Deleted Items	Удалённые
Empty Deleted Items Folder	Очистить папку «Удалённые»
Tools/Check for New Mail	Сервис/Доставить почту
Insert (Attach) File	Прикрепить файл
View/Current View Messages with AutoPreview	Вид/Текущее представление Сообщение с автопросмотром
Mark as Read	Отметить как прочитанное
Reply	Ответить
Reply All	Ответить всем
IP address	цифрова адреса комп’ютера (напр., 104.55.66.78 і т.п.)
URL	текстова адреса комп’ютера в Інтернеті, зручна для запам’ятовування (напр., www.business.ru і т.п.)

E-mail

The electronic mail (e-mail) was started in the late 60s by the U.S. military that were searching for a way of communication in the event of a large-scale nuclear war. They needed a system that would be decentralized, reliable, and fast in case the central institutions were destroyed. They came up with e-mail.

In the early 70s, e-mail was limited to the U.S. military, defense contractors, and universities doing defense research. By the 70s it had begun to spread more broadly within university communities. By the 80s, academics in a number of fields were using e-mail for professional collaboration. The 90s saw an explosion of the use of e-mail and other computing networking. It is estimated that more than 25 million people throughout the world were using it in the mid-90s.

E-mail is a way of sending a message from one computer to one or more other computers around the world. A subscriber to e-mail needs a terminal, such as a PC, a telephone line, and a modem, which is a device of converting signals into text. E-mail users must also have access to a mailbox, which they can call from anywhere in the world to retrieve messages. They receive a mailbox number and a password for confidentiality.

E-mail is fast, cheap, and relatively reliable. It permits to send large amounts of information to different addressees and allows people to retrieve messages at any time.

A typical e-mail address is: [e-mail] (the e-mail address of the A.S.K. Publishers House). The part to the left of the @ sign, called use rid, has been chosen as a personal handle. The part to the right is called the domain and represents the particular computer that receives and delivers the message.

E-mail message usually comes into two parts: the heading and the body. The heading includes: the date, the writer's name, the addressee's name, which is to receive a copy (c.c.), if any, and the subject. The body of the message bears an ordinary content of a letter but a bit shorter.

The golden rule for writing e-mail messages is KISS (keep it short and simple). Use short phrases instead of long, active voice instead of passive; avoid foreign words, metaphors, and scientific terms.

There's