Listen again and complete the conversation.

Representative: Yes, those are our most powerful products. What kind of company is it?

Customer: It's a cab service. I want to equip my drivers with the best 1______ ______.

Representative: The pro series is actually 2 _______ _______ civilian airplanes and more high-risk situations. It's probably more than you need.

Customer: What product would you recommend, then?

Representative: The MapSources Traveler Elite is our most 3 ________ consumer GPS.                                   

Customer: My drivers have to remember a lot of locations. Does it record 4 ______?

Representative: It does. You can save up to 500 5 ______.

Customer: Okay, I'll 6 _____ _____ _____. Thanks for your help.

Speaking

With a partner, act out the roles below based on Task 7. Then, switch roles.

USE LANGUAGE SUCH AS:

I'm looking into buying GPS devices for my company.

What kind of company is it?

What product would you recommend?

Student A: You are looking for a GPS system. Talk to Student В about:

• products available

• what features you want

• what model is best for you

Student B: You are a Customer Service Representative. Answer Student A's questions.

Writing

Use the conversation from Task 8 to fill in the customer's note. Make up a name for the customer.

Sandra,

I called MapSources today about ____________________________________________________________________________________________________________________

Could you talk to a few of the drivers and see what they think?

Thanks, ___________________________________________________

 

 

 

Banking

1) Lockout

2) Account activity

3) PIN

4) SSL

5) Online banking

6) Identity theft

Safe Bank

Online Services

At Safe Bank, you can organize your finances from the comfort of home with our online banking service. We offer a range of free services to make your life easier.

-Worried about a check clearing? Choose our electronic statements to monitor your account activity.

- Does a relative need money now? Transfer money with electronic funds transfer to other banks.

-Having trouble organizing bills? Enroll in our bill pay program and never miss another payment.

As always, your security is our top concern. Safe Bank protects you from bank fraud and identity theft. Each member gets a unique PIN upon opening their account. Our site key and SSL connection secure every transaction. Automatic lockouts occur when thieves try to guess your password. Sign up for account alerts to be notified of suspicious activity on your account.

Whether it's at one of our many branches or online, we hope you'll open an account with us.

Get ready!

Before you read the passage, talk about these questions.

1 Why is online banking useful?

2 What are the risks of online banking?

Reading

Read the description of online banking on a website. Then, choose the correct answers.

1 What is the passage mostly about?

A fraud protection

В how to transfer money

С the features of electronic banking

D different ways to monitor accounts

2 What comes with every Safe Bank account automatically?

A PIN                             С site key

В bill pay                      D account alerts

3 What can you infer about the online banking service?

A It requires a sign up fee.

В It does not offer savings accounts.

С It lets customers select their services. D It is the only way to open an account Safe Bank.

Vocabulary

Choose the correct word pairs to fill the blanks.

1 Online banking offers _______ to monitor ______.

A PINs, identity theft

В account alerts, bill pay

С electronic statements, account activity

2 Online banks have a(n) _______ and a(n)     ________ to secure transactions.

A SSI connection, site key

В PIN, electronic statements

С account alerts, bill pay

3 To protect members from fraud, online banks use_______ and______.

A site keys, account activity

В lockouts, account alerts

С PINs, electronic funds transfer

Match the words (1-5) with the definitions (A-E).

1_electronic                   3 _bill pay

funds transfer            4 _bank fraud

2_ PIN                           5 _online banking

A numbers that identify an account holder

В illegal actions to access money that is not yours

С a service that allows you to manage finances on a computer

D a way to send money to another account

E a service that sends money to people and businesses you owe money to