V Speaking and Mastering Professional Skills

Task 26. Discuss the questions:

1. Why is passengers’ baggage searched?

2. What questions do customs officers ask passengers before inspecting their baggage and why?

3. What can help customs officers perform their work more efficiently?

4. Would you like to do the job? Would you like to deal with luggage search or people examinations? Why?

Task 27. Speak on the topic. Use the vocabulary of the unit.

Task 28. a)Complete the dialogues and reproduce them with your partner:

1. Agent: - Good morning, sir. Your ticket and your passport, please.

Passenger: -_____________________________

A. - That’s fine. Will you put luggage on the scales, please.

P. -_____________________________________

A. - 20 kilos. It’s OK.

P. -_____________________________________

A. - They are with you ticket, sir. And this is your boarding pass.

P. -_____________________________________

A. - You are welcome and have a good flight.

 

2. Unscramble the dialogue between the agent and Mike. Role-play it:

-Here you go.

- No, it’ll go straight through to Los Angeles. Here are your boarding passes – your flight leaves from gate 15A and it’ll begin boarding at 3:20. Your seat number is 26E.

 -Just this one.

- Good afternoon! Where are you flying to today?

- May I have your passport, please?

- OK, please place your bag on the scale. - Are you checking any bags? -Here you go.

-I have a stopover in Chicago – do I need to pick up my luggage there?

- Thanks.

- Los Angeles.

 

b) Make similar dialogues and role play them with your partner. You can use the following expressions:

Excuse me, where is the American Airlines check-in desk?; How many bags can I check?; Will my luggage go straight through, or do I need to pick it up in [Chicago]?; How much is the fee?; Please mark this bag as ‘fragile’; “Is the flight on time?”; Did you pack your bags yourself?; Has your luggage been in your possession at all times?; Are you aware of the regulations regarding liquids in your carry-on?; Are you carrying any firearms or flammable materials?; Have you left your luggage unattended at any time?; Has anyone given you anything to carry on the flight?

 

Task 29. Role-play. Make a list of objects which would not pass a security check.

Student A. You are a security officer and examine a group of passengers going through a detector. The officer asks questions about the objects, e.g.: “May I see the contents of your pockets?”, “What’s in your bag?”, “ May I see it?”, etc.

Student B. You are a passenger who has a prohibited item in you baggage. Be ready to answer the questions of a security officer. 

 

Task 29. Role-play.

Study the roles and the table below. “Passangers” should be prepared to inform the clerk about the problem and ask for assistance. “Clerks” should be ready to help to solve the situation. 

Student A. You are a passenger who wants to fly to some of the following destinations. Choose your destination and then ask for details of your flight: find out when it departs, when you have to check in, when boarding starts and so on.

Student B. You are traveling with a little baby. Choose your destination and then ask for details of your flight: find out when it departs, when you have to check in, when boarding starts and so on. Also? Inquire about the facilities which the airport provides for people like you.

Student C. You are a passenger who wants to fly to some of the following destinations. You lose one of you suitcases in the airport. Ask the clerk for the assistance.

Student D. You are a passenger who wants to fly to some of the following destinations. Your flight is delayed. Ask the clerk for assistance and facilities of the airport available for you.

Student E. You are a passenger who wants to fly to some of the following destinations. Unfortunately your are late for your flight. Explain your problems to the clerk on duty and ask for assistance.

Student F. You are a passenger who wants to fly to some of the following destinations. You have 6 suitcases and you badly need them all! Explain your problems to the clerk on duty and ask for assistance.

Students G. You are clerks on duty at the Information desk at Manchester Airport one Friday morning in April. Help the people who enquire about the flights shown on this time-table or help them deal with their problems:

 

Task 31. Write down five words that come to your mind when you hear the words “Passenger control”. Compare your list with your partners. Report to the class on the five words you picked and give reasons for your choice.

 

VI Giving a presentation

Task32. Look at these sentences from the presentation and put them in the correct category A-D (See Addendum 2.11).

1 In my opinion, we should...

2 I’ll just run through the three different options...

3 We’d suggest...

4 We just have time for a few questions.

5 Well, this brings me to the end of my presentation.

6 What I’d like to suggest is...

7 Before I stop, let me go through my main points again.

8 Thank you all for listening.

9 To sum up then we …

10 I’d like to run through my main points again …

A. Signalling the end of the presentation

B. Summarizing the main points

C. Recommending or suggesting something

D. Inviting questions

Task 33. Unscramble the sentences to make typical sentences from a conclusion.

1. That/logistics/just about/to say/about/I wanted/everything/covers

2. To sum/looked at/product range/up then,/the new/first/we

3. As a/means/let me say/for us/what this/final point.

4. Well,/the end of/today/brings me/to/my talk/that

5. Finally,/like to/issue/highlight/I’d/one/key

6. Before l/key issues/go over/the/stop,/let me/again

Task 34. Match the two parts to make final statements from conclusions (See Addendum 2.12).

1. I would like to finish my talk

2. Let me go back to        

3. To put it in the words of Albert Einstein,

4. OK, and now let’s

5. So, now it’s

6. Remember that story I told you  d

7. As the famous basketball coach Pat Riley said:

 

A. The important thing is not to stop questioning.

B. ‘Look for your choices, pick the best one, then go with it.’

C. up to you

D. with an important question.

E. about the new branch in Minsk?

F. get down to work!

G. what I said at the start of this talk.

 

Task 35. a) Match the two parts to make sentences (See Addendum 2.13).

1. Does that

2. Good point, but I'd prefer

3. Perhaps we could

4. Could you repeat

5. I’m afraid that’s

6. I’m sure Ms Major

7. Sorry, I don’t

8. I’m afraid I don’t know that

9. I’m afraid I’m not

 

A. quite understand your question.

B. your question please?

C. deal with this at some other time.

D. answer your question?

E. off the top of my head.

F. not to discuss that today.

G. not my field.

H. could answer that question for you.

I. in a position to comment on that.

b) Now decide which of the sentences above you can use to …

a. admit you don’t know the answer: _________________________

b. ask for clarification: ______________________________

c. make it clear you don’t want to answer the question: ___________________

Task 36 a)Use the words given to make the following questions more polite (See Addendum 2.14).

A. What would that mean for us?

B. Are there any figures to back this up?

C. Will we cooperate with our branches in Russia?

D. Are there any other questions?

E. How do we compare with other firms?

F. How did he arrive at these results?

 

1. Do you mind telling me what that would mean for us?

2. May I ask ______________________________.

3. Can you tell me ____________________________________.

4. May I ask ___________________________________.

5. Could you tell me __________________________.

6. Would you mind telling me ___________________________.

b) Now match the questions from above to the answers.

A. Well, first of all, more work for each of us.

B. Yes, we will. I’ve already contacted the London office.

C. Yes. As I said earlier, I’ll be passing out handouts with the latest data.

D. Very well. At the moment we are market leader.

E. Not at all. They are based on the latest study.

F. Of course. Basically we have two alternatives....

Task 37. Complete the sentences with verbs from the box. Sometimes more than one answer is possible (See Addendum 2.15).

summarize• recap • answer • deal • go • mention • mind • move • prefer

1  I’m sorry, but would you  _________waiting until the question period?

2  To _________what we were discussing, let me _________the following points.

3  Sorry, but I’d rather not _________with this question now as we’ll be looking at that in detail later on this morning.

4  Let me just _________back to what we were discussing earlier.

5  I’ll _________this question in the course of my presentation.

6  Before we _________on, let me briefly _________ the main points we have been

talking about.

7  Well, actually, I’d    to answer your question after the presentation.

 

Task38. Reformulate the following questions using the techniques and phrases in Addendum 2.16.

1. Isn’t there a better   way to reduce costs?

2. Do you really think this will work?

3. Won’t we get support from headquarters?

4. Are you really sure we can meet our deadline?

5. Do you honestly think we can rely on them?

 

T ask 39 Put the words in the right order to make sentences with expressions from this unit.

1. can’t /answer /I’m /question /afraid/ I/that

2. back /perhaps /get /we/ point/later /can /to /that

3. how the you to Anna/to/ department/ speak/ suggest/ you /I /the /marketing/

4. correctly/ I’ve /you’d/ system /if/ understood /works/ know /like

5. meet/ I’d/ to/ deadline/ interested/ know /the/ can /if/ be/ we

6. how/ may /figures /those/arrived/ you/at /I/ask?

VOCABULARY

to arrive  (in the USA/at the airport)	приехать, прибыть
to take off	взлететь, вылететь
take off time	Времявылета
Flight	Рейс
to check in	Зарегистрироваться
check-in counter	стойка регистрации
Ticket	Билет
scales (pl)	Весы
to exceed; excess	превышать; излишек
Free Baggage Allowance	норма провоза бесплатного багажа
Duty and Tax Free Allowance	норма провоза беспошлинного багажа
the fixed quota	установленная квота
to hand over	Сдавать
baggage claim receipts	багажные квитанции
Boarding pass	посадочный талон
to load / unload	(по)грузить / разгрузить
the hold of an airplane	грузовой отсек самолета
to go/pass through	проходить через
security check	проверка на безопасность
carry-on/hand luggage	ручная кладь
to screen	проверять, просвечивать, сканировать
to fill in	Заполнять
Prohibited	Запрещенный
Restricted	Ограниченный
dutiable / liable to duty	облагаемый пошлиной; подлежащий обложению пошлиной
articles / items	предметы / вещи
to present	Предъявлять
to contain; contents; container	содержать; содержимое; контейнер
to inspect	досматривать, проверять
to stamp	ставить штамп
arrival lounge / departure lounge	зал прилета / зал вылета
flight call	объявление о посадке
Duty Free Shop	магазин беспошлинной торговли
flight gates	выход на посадку
to board	подняться на борт
Belongings	Вещи
inflict harm to	наноситьвред
civil aviation	гражданская авиация
unlawful interference	незаконное вторжение
Hazardous	опасный, рискованный
highly inflammable	Легко воспламеняемый
a high risk facility	зона/объект повышенной опасности

Unit 5