Exercise 7 Practise the dialogues.

Dialogue 1

 

Customer: I’d like to deposit some money in my deposit account.

Clerk: Could you complete a paying-in slip please madam?

Customer: Oh yes... there you are.

Clerk: Could I have your pass book too?

Customer: Yes of course. Here you are.

 

Dialogue 2

Lady: Excuse me.

Clerk: Yes madam?

Lady: Would you tell me how I go about closing my account?

Clerk: Certainly. First find out how much is in the account. Then write out a cheque to yourself for that amount. Finally, return your cheque book to the cashier.

Lady: I see, thanks a lot.

Clerk: You’re welcome.

 

Dialogue 3

Man: I want to open a joint current account for myself and my wife, please.

Clerk: Ah, I see sir. Well, first you have to see the manager.

Man: Very well.

Clerk: Have you got your passports with you?

Man: Yes of course.

Clerk: A letter of introduction?

Man: Oh no, I’m afraid not.

Clerk: Never mind... excuse me for a moment.

Exercise 8 a) Look through the following conversational formulas and use them in your own flashes of conversations.

· How have you been? (How are you?)

· For all I know

· I’ll be in touch

· Excuse my curiosity

· It depends

· By the way

· Any time you like

· So nice to see you

· It’s been a long time (Haven’t seen you for ages)

· If I remember right

b) Now role play the following dialogue. Two friends (a fifth-year student of the Transport Economics faculty and a former student of the Academy, now – a bank manager) meet quite accidentally in a cafe.

Maxim: Why, Oleg! So nice to see you. It’s been a long time.

Oleg: Hi, Max! Haven’t seen you for ages. How’ve you been?

Max: Just fine. And how are things with you? If I remember right, you graduated last year, didn’t you?

Oleg: That’s it. Now I work at the ‘Privat’ bank.

Max: Really? I’ve heard so much about it.

Oleg: No wonder. The bank has a good business reputation and is quite popular in our city.

Max: Do tell me more about it. What’s your position there?

Oleg: I’m just a beginner, you know. Work as a junior bank manager in the Personal Banking Department.

Max: And how do you like your work there? What do you deal with?

Oleg: Well, well, so many questions at once!

Max: Excuse my curiosity. I am graduating this year, so іt’s time to look for a job. I am interested in possibilities.

Oleg: I see. Actually, there are a lot of things in my responsibility such as meeting with customers, checking their credit history, opening all kinds of accounts, transferring money for payments, keeping record of financial data and so on and so forth.

Max: How long does your working day last?

Oleg: It depends. I begin to work at 9 sharp and at 6 p.m. my working day is over. But sometimes there is urgent work to do and we stay overtime.

Max: Do you often go on business trips?

Oleg: Rather. Our employees often go to the bank’s branches in different cities of Ukraine. Besides, we are constantly upgrading our professional skills and go on trainee practice to the central bank in this country or abroad.

Max: That’s great. Have you been abroad already?

Oleg: Not yet. But there’s a chance to go on a business trip soon. We are going to share experience and learn new technologies in EFT.

Max: What’s that?

Oleg: Electronic funds transfer. You know, telecommunications and computers have revolutionized payment systems. EFT systems speed up the documentation flows as compared with paper-based systems. They handle larger volumes of information and do it with greater accuracy, efficiency and convenience. By the way, have you heard about SWIFT?

Max: Sounds Greek to me.

Oleg: SWIFT stands for the Society for Worldwide Interbank Financial Telecommunications. Banks that engage in foreign trade and foreign exchange transactions find it useful to become part of the international electronic message switching network operated by SWIFT. Our bank is on the way to join it too.

Max: Very interesting indeed. It’s a pity I must be going right now. Could you call me or drop in some of these days?

Oleg: Sure. I’ll be in touch. Bye.