Effective, crucial, clear, jealous, complex, conflicting

1 It’s important for a manager to give _____ instructions to the staff.

2 Business isn’t simple: managers have to be prepared to deal with _____ situations.

3 There are no standard solutions; managers need to find the most _____ solution for each particular situation.

4 All leaders are asked to deal with _____ demands- so they need to be able to prioritise.

5 A good manager develops his/her team and isn’t ____ of other people’s success.

6 Flexibility is ____; without this quality, no manager can survive.

Complete the sentences with on, in, by, into, to, with

Or of.

1 Janice is very good at dealing ___ problems in the workplace.

2 The manager needs to take control ___ the situation immediately.

3 If management aren’t careful, staff will go ___ strike.

4 A friend of mine recently asked me to go ___ business with him.

5 Today’s management session will focus ___ marketing strategies.

6 Managers need to make company information more accessible ___ the staff.

7 I don’t think a good leader is someone who rules ___ terror.

8 A good leader should be open ___ new ideas.

9 What do you think is needed to succeed ___ business?

10 I’d say your way of managing staff is similar ___ mine.

 

Complete the sentences below with the following nouns.

Events, company, problem, balance, example, a risk

 

1 Managers find it hard sometimes to strike a ___ between being too informal and too formal with their employees.

2 How many company ___ do you have to attend every month?

3 My supervisor always works late- I think he wants to set an ___.

4 How did you manage to resolve the ___?

5 Good leaders are rarely afraid to take ___.

6 My colleague has decided to found his own ____?

 

Complete the sentences below with the following verbs.

 

Develop, lose, take, set, give, make, resolve, dominate, avoid, create

Tips for effective leadership

1 ___ any problems quickly.

2 ___ care to involve staff.

3 Always ___ clear instructions.

4 ___ unrealistic targets.

5 Do ___ sure your staff feel valued.

6 ___talent among your staff.

7 ___ your temper.

8 ___ causing stress among workers.

9 ___ a positive working environment.

10 Lead meetings but ___ them.

5. Use articles a, the or no article at all.

1 I have __ job in __ leading design company.

2 Gabi Hart is __ director.

3 __ manager is not the same as __ leader.

4 __ employees don’t want to be led; they want to be managed.

5 Does __ fear really motivate __ people to do better in their work?

6 Most managers learn from __ experience.

7 Bob is one of __ youngest managers here but he’s also one of __ best.

8 Culture can affect __ attitude to ___management.

9 __ newspaper article I read on __ train this morning was very positive about management today.

10 I don’t know of many really strong leaders in __ world at __ moment.

 

 

Read the text below to find out why Flight Centre Limited thinks staff training is so important.

 

Go anywhere you want to go.

Flight Centre Limited is one of the world’s largest independent travel retailers, employing more than 5,500 people worldwide. They believe in giving a lot of responsibility from day one-but that doesn’t mean throwing people in at the deep end. One of the major priorities is to make sure the employees get the training and support they need to gain the skills which will allow them to succeed personally and professionally.

The training starts as soon as the employees join – and it never stops. The initial programme is based partly at their office and partly in the dedicated Learning Center. For the first twelve months, the employees will have a regular programme of training covering topics as diverse as Advanced Sales, Goal Setting and Time Management, as well as Airfares and Packages.

After that, the employees can develop in any direction they choose by attending a range of courses and events in four key development areas: Sales and Service, Product and Airfares, Systems, and Personal Development. All this is provided at no cost – which is exactly the way it should be. Flight Centre Limited has a consistent record of promoting from within; currently about 90% of their Team Leaders have come through the ranks, and the company wants to keep it that way.

The company is also keen to train the leaders of the future with the Leadership Development programme. It’s an intensive set of training courses backed by the specialist project work. Here, the best people of the company develop as far as they like, as fast as they like. And it’s a measure of the success of the company’s philosophy on cultivating personal and career development, as well as promoting from within. That programme earned Flight Centre Limited award for excellence, in the latest Sunday Times ‘100 Best Companies to Work For’ 2004 survey.