You are now ready to roleplay your conversation.

GRAMMAR Past Simple or Past Continuous?

Make up three forms of the verbs. Some of the forms are given.

be						taken
	got			consult
		felt		prescribe
	came					put
see					had
	tried			fill in
		done				made
arrive					drove
	hit			decide
		gone				said

Fill in the gaps using the correct forms of the verbs in the Past Simple.

Fill in the gaps using the correct forms of the verbs in the Past Simple or the Past Continuous.

Translate the sentences from Russian into English.

VOCABULARY A hospital receptionist

Match the words with their Russian equivalents.

1. frightened patients	a) медицинская терминология и сокращения
2. medical terminology and abbreviations	b) приветствовать и помогать пациентам
3. organize and file patient records	c) назначать приемы
4. make appointments	d) регистрировать информацию о пациентах
5. diplomatic and strong	e) заводить и хранить карты пациентов
6. angry patients	f) напуганные пациенты
7. greet and assist patients	g) спокойный и дипломатичный
8. record patients’ information	h) раздраженные пациенты

Read the interview and give the English equivalents of the words in brackets.

Interview with a hospital receptionist

Many people think that hospital receptionists are dragons behind a desk: they are unsmiling, curt and unhelpful. But what is it really like to be on the front line? We spoke to Emma Smith, a receptionist at a large London hospital.

 

Can you tell me about your main responsibilities?

My main duties are to                         (приветствовать и помогать пациентам, когда они

приходят  в  больницу),                          (назначать приемы),  and                          

(регистрировать информацию о пациентах) и                               (заводить и хранить карты пациентов).

 

What are the advantages and disadvantages of working as a hospital receptionist?

I really like helping people. My  knowledge  of                               (медицинская

терминология и сокращения) can make                         (напуганные пациенты) feel at ease. More than that, I have flexible working hours and am a part of a close and hardworking team.

But I should say that my work is rather stressful. We have about 400 patients a day, so it’s sometimes hard to  be                                                                   (спокойный и  дипломатичный,  когда пациенты раздражены).

 

What has been the greatest achievement of your career?

When I started my career I was very shy but soon I became more communicative and I have made a lot of friends.