Retell the dialogue in indirect speech.

Match the words on the left with the correct
definition on the right:

Consumer	haggle excessively before agreeing to buy or sell.
Caveat emptor	an illegal act or omission punishable under criminal law.
Remedy	a person who buys goods and services for personal or household purposes from a seller.
Contract	any proceeding, action, cause, lawsuit or controversy initiated through the court system.
Bargain	let the buyer beware.
Geared toward	goods.
Merchandise	aimed at.
Dispute	smth used for putting right what is wrong.
Offence	argue, call into question.
Case	legal agreement.

UNIT 4.

How Laws Protect the Consumer

Read and translate the text.

The federal, state, and local governments all have laws that pro­tect the consumer. As you read this section, and whenever you think about consumer protection problems, ask yourself: What are my rights under federal law? Under state law? Under local law?

Federal Law

Congress has passed many consumer protection laws. These laws protect consumers in several ways. First, they prohibit unfair or mis­leading trade practices, such as false advertising, unfair pricing, and mislabeling. The Federal Trade Commission (FTC) is the federal agency primarily concerned with unfair or deceptive trade practices.

Second, federal laws set standards for the quality, safety, and reli­ability of many goods and services. Failure to meet these standards can result in legal action against the seller. For example, the Con­sumer Product Safety Act allows the government to ban, seize, or prevent the sale of harmful products.

Third, the federal government has established many agencies that enforce consumer laws and help consumers. For example, as already mentioned, the Federal Trade Commission has the power to prohibit unfair or deceptive trade practices (such as false advertising) and can take legal action to stop such practices.

Fourth, Congress passes laws and agencies issue rules to improve the operation of the marketplace. In many instances, these laws and rules are designed to give consumers better information about prod­ucts. For example, in 1992, Congress passed the Nutrition Labelling and Education Act. This law requires that all food product labels list ingredients and nutritional information in a form that most people will be able to understand. With this information, consumers will be able to make smarter choices.

Fifth, a new federal law, the Americans with Disabilities Act (ADA), protects consumers against discrimination on the basis of disability. Under the ADA, consumers who are disabled must have equal access to goods and services. Consumers who are disabled in­clude but are not limited to persons who are blind, are deaf, or have a physical disability requiring them to use a wheelchair. The ADA covers all establishments that are generally open to the public. These include grocery, clothing, and hardware stores, as well as laundromats, hair salons, and gas stations.

What does it mean to say that consumers with disabilities must have equal access? It means that businesses must make reasonable accommodations to ensure that their goods and services are available to persons who are disabled. One accommodation you may have noticed is a ramp that would allow persons using wheelchairs to enter a restaurant that has several steps leading to the entrance. The ADA requires businesses to accommodate the needs of persons with disabilities as long as the accommodation is readily achievable. This means that business persons must undertake accommodations that are easy to do and not excessively expensive.

State Law

States also have consumer protection laws and agencies. Many of these laws prohibit unfair and deceptive trade practices. Such laws are often similar to the Federal Trade Commission Act. State laws allow consumers to bring complaints into state court and before state agencies. They also enable agencies, such as the state attorney gen­eral’s office or the state office of consumer affairs, to sue on behalf of consumers in order to halt illegal practices. In some cases, consumers can join together to bring class actions, which allow one or more persons to bring suit on behalf of a larger group.

Like federal consumer protection laws, state laws give the govern­ment power not only to stop unfair and deceptive practices but also to provide consumers with a variety of remedies. A remedy makes up for harm that has been done. Remedies include cease and desist orders, by which an agency can require a business to stop a forbid­den practice; consent decrees, which are voluntary agreements to end a practice that is claimed to be illegal; and restitution, which is an order to refund or repay any money illegally obtained.

 

Local Law

Cities and counties may also have consumer protection laws. These laws have been passed to deal with specific consumer issues that have arisen at a local level. For example, some cities have “truth–in–menus” laws. Under these laws, if the menu reads “fresh swordfish,” the restaurant cannot serve swordfish that has been frozen.

Find the equivalents of the following words
and expressions in the text.

Защитить потребителя, запретить нечестную торговлю, неправильная маркировка, установить стандарты, продажа вредных для здоровья товаров, дать потребителю информацию о товаре, список ингредиентов и информация о калорийности, инвалиды, иметь равный доступ, преследовать по суду от имени покупателя, остановить незаконную практику, предъявить иск от имени больших групп, приказ о прекращении деятельности, обоюдное согласие, возмещение убытков, на местном уровне, закон о правдивом меню

Answer the questions:

1. How do laws protect consumers?

2. What special commission is concerned with unfair or deceptive trade practices?

3. Why is it necessary to know the ingredients and nutrition of products?

4. What information should consumers have about the goods before deciding whether or not to buy them?

5. How are the rights of disabled people protected? Is it the same in Russia? Give your examples.

6. How does state law protect consumers?

7. Can cities have consumer protection law? What for?

8. What is “truth–in–menus” law?

9. Are there any laws that protect consumers in Russia? What laws do you know?

 

Read the text and answer the questions:

The Cheap Vacation Home

David and Michel Cole were reading the newspaper after dinner one night when the phone rang. A pleasant–sounding person on the other end of the line told them that people in their community had a chance to purchase brand–new vacation homes for only $15,000. The homes were located in a beautiful wooded setting just two hours by car from where the Cole family lived. In order to take ad­vantage of this very low price, the seller said, the Coles had to make a 20% down payment. The rest of the money could be paid over the next 10 years with no interest at all.

The Coles had been thinking about buying a little place away from the city for brief weekend escapes, and this deal seemed too good to be true. They gave the seller their credit card number for the down payment. The seller promised to send literature about the dream home. Unfortunately, the literature never arrived. When the Coles complained to their state’s office of consumer affairs, they found that others in their community had been tricked too. Fortu­nately, a thorough investigation enabled authorities to locate the persons responsible for this fraudulent sales scheme.

a. What remedies could the office of consumer affairs ask for?

b. What steps could the Cole family have taken initially to avoid this problem?

c. Draft a law that would reduce the chances that this situation would happen again.

Role–play:

Situations:

1. David Cole is speaking to a pleasant–sounding person on the phone.

2. The Coles are discussing the deal.

3. The Coles are at the state’s office of consumer affairs.

Read and translate the dialogue: