When you telephone a company the person answering the phone may ask you a question. Which is the correct question?

A Who’s calling please? B Who calls? C Who it is? D Who called?

2. Which phrase means the same as ‘hang on a moment?’

A Just a second B I’ll put you on C Go ahead D I’m ready

3. Choose the correct word: “Please ……. and I’ll put you through.”

A stop B stay C talk D hold

What is the expression used to connect two people on the telephone?

A I’m sending you through B I’m putting you through

C I’m calling you through D I’m talking you through

TELEPHONE - WRONG NUMBER QUIZ

Choose the correct word to complete the sentence.

1. You ______ have the wrong number.

A should B would C must D can
2. His _______ number is 998922.

A straight B direct C certain D sure
3. I'm ________ to have troubled you.

A upset B apologise C sorry D sad
4. I'm sorry, you've _______ the wrong number.

A got B had C have D put

TELEPHONE - APPOINTMENTS QUIZ

Finish the sentence with the correct phrase.

1. I’d like to ___________ an appointment

A arrange B have C do D save

2. I could ________ it after four

A take B fake C get D make

3. Let’s meet next Wednesday… shall we _____ 4.15?

A arrange B say C suggest D see

4. Would next _________ be OK?

A day B morning C week D afternoon

Comprehension сheck and vocabulary exercises

Read the dialogue given below and do the exercises

Secretary: International Management here, can I help you?

Pete: Good afternoon. My name is Smirnov from Economtraining, Kyiv, Ukraine. Could I speak to Mr. Hill, please?

Secretary: Hold on, please. I'll just see if Mr. Hill is available... I'm putting you through.

Pete: Thank you

David: Speaking

Pete: David, good afternoon. I am sorry to disturb you but we have a problem I am afraid

David: What kind of problem is it?

Pete: Well, you see, one of the participants has fallen ill and he won't be able to join the group.

David: I'm certainly sorry to hear that. First I 'll have to make another reservation for a single room since the number of participants isn't even now. Besides it will cause changes in the Programme Fee.

Pete: Can you reduce the fee by one thousand pounds automatically?

David: I'm afraid it can't be done. Some of the expenses are not directly connected with the number of participants. For example hiring coaches for excursions, for airport hotel transfers and so on. I'll make calculations and send you the appropriate Amendment to the Contract.

Pete: Good. If I find the amended fee quite reasonable I shall immediately instruct the bank to make the transfer.

David: The reduction will be about nine hundred pounds and I hope you will pay for the Programme next week, as the Contract says.

Pete: When you make calculations please remember it's a force majeure case. Neither we nor you are responsible. We should split the expenses involved.

David: I agree with you and I'll take that into account. In an hour or so I'll send you the amendment.

David keeps his promise and sends the amendment in thirty min­utes. Pete finds the amended Programme Fee quite acceptable, signs the Amendment and sends it by fax to David

Exercise 1. Underline the sentences true to the text.

• Pete telephones David.

David telephones Pete.

David's secretary telephones Pete.

• He makes this call two days before the group is to leave Moscow.

He makes the call one week before the Russian businessmen are to leave Moscow.

He makes the call two weeks before the businessmen are to leave

• One of the participants has fallen ill.

Mr Lvov, Group Leader, has fallen ill.

Two participants have fallen ill.

• David will have to change the hotel reservation.

Pete says he has changed the hotel reservation.

Pete says he will have to change the hotel reservation.

• This change causes the change of the fee.

This change does not cause the change of the fee.

The businessmen do not speak about the change of the fee.

• David promises to telephone to settle the problem.

David promises to send a fax message to settle the problem.

David settles the problem dining the telephone talk.

Exercise 2. Match English and Russian equivalents.

Speaking.	У нас виникло деяке ускладнення.
I'm sorry to disturb you.	Яке ускладнення?
We have a problem, I'm afraid.	Слухаю.
What kind of problem is it?	Вибачaйте за турбування.
One of the participants has fallen ill.	Він не зможе поїхати з групою.
He won't be able to join the group.	Дуже сумно (чути це).
I'm sorry to hear that.	По-перше, доведеться презамовити номер.
First I'll have to make another reservation.	Я маю на увазі номер на одну людину.
I mean reservation for a single room. The number of participants isn't even now.	Кількість учасників зараз непарне. Один з учасників захворів.

 

Exercise 3. Insert prepositions.

1. Besides it will cause changes _______ the Programme fee.

2. Can you reduce the fee _______ 1000 pounds automatically?

3. Some _______ the expenses are not directly connected _______ the number of participants.

4. The number _______ participants isn't even now.

5. ______ example, hiring coaches ______ excursions, ______ airport hotel transfers and so on.

6. I'll make calculations and send you the appiopriate amendment _______ the Contract.

Exercise 4. Insert articles.

1. If I find ______ amended fee quite reasonable I shall immediately instruct ______ bank to make ______ transfer.

2. ______ reduction will be about 900 pounds and I hope you will pay for programme next week, as ______ Contract says.

3. When you make calculations please remember it's ______ force majeure case. We should split ______ expenses.

4. In ______ hour or so I'll send you ______ amendment.

Exercise 5. Complete the dialogues and act out similar ones.

1 — International ______ here. Can I ______ you?

— Good afternoon. My ______, Ukraine. Could I speak ______?

— Hold ______ I'll just see ______ available. I'm ______ through.

— Thank ______

2 — Speaking.

— David, good afternoon. I'm sorry ______ problem, I'm afraid.

— What kind ______?

— Well, you see, one ______ ill and he won't be able ______.

— I'm certainly ______. First I'll have to make ______ since the number ______.

3 — Besides it will cause ______ fee.

— Can you reduce ______?

— I'm afraid, it can't be done. Some of the expenses ______ connected ______ participants. For example, hiring coaches ______ transfers and so on. I'll make calculations and ______ appropriate ______.

4 — If I find the amended fee quite ______ I shall immediately ______ bank transfer

— The reduction will be about ______ and I hope you will pay ______ as the Contract says.

— When you make calculation ______ force majeure ______. Neither we nor you are responsible. We should ______.

— I agree with ______ and I'll take ______. In an hoor or so I'll ______.

Exercise 6. Sum up each dialogue. The following words may be of help.

First Mr... speaks to...

First the businessmen speak about...

Mr.. mentions...

They discuss..

They agree

Grammar

The to-Infinitive – The infinitive without to – The Infinitive Clauses –Too/Enough

1. Put in the right kind of infinitive (simple, continuous, perfect, active or passive).

1. I ought ………… (work) right now.

2. Your watch ……………… (repair) by Tuesday.

3. I’d like …………… (do) home today.

4. She must ……………. (have) a show – I can hear the water running.

5. It’s important …………… (listen) to people.

6. She hopes ………….. (choose) for the national team.

7. Try …………. (not be) back late.

8. You should …………. (tell) me you were ill.

9. He doesn’t like …………. (interrupt) while he’s working.

10. I’d like ………….. (see) her face when she opened the letter.

 

Complete the sentences with suitable infinitives which follow adjectives.

1. Sue is lucky ………….. alive after the accident.

2. The children are eager …………… to the circus.

3. The teacher is always prepared …………… us.

4. Be careful not …………. on the icy sidewalks!

5. Ann is proud ……………. the top student in her group.

6. I was surprised …………… Mr Yamanoto at the meeting.

7. We were shocked ……………. the bad news.

8. My younger brother was afraid ………….. at home alone when he was a little boy.

 

Rewrite these sentences using perfect infinitives.

e.g. She was sorry that she hadn’t seen Bill. - She was sorry not to have seen Bill.

1. I’m glad I’ve met you.

2. I was sorry I had disturbed him.

3. I expect I’ll have passed all my exams by June.

4. It seems that you made a mistake. (You seem…)

5. I’m happy that I’ve had a chance to talk to you.

6. I was disappointed that I had missed the party.

7. It seems that she’s got lost. (She seems…)

8. She was pleased that she had found the house.

 

4. Change the sentences to use the infinitives with or without to.

1. It’s important to eat enough. – You should…………………………….....

2. I’d like to go sailing this summer. – She might ………………….……..…

3. She will probably get married in July. – She expects …………………..…

4. I said I would help her. – I agreed ………………………………

5. It’s necessary to make careful plans. – We must …………………..………

6. Perhaps she’s ill. – She seems ……………………………………

7. I want to change my job. – I wish I could …………………………….…

8. I may come and see you next week. – I hope ……………………………

9. I will certainly pay you on Saturday. – I promise ………………………..

10. I prefer to go by myself. – I would rather ………………………………..