Exercise 2. Read this short introduction to a presentation. Check the answers to Ex.1.
«Good morning, everyone. it’s nice to see so many of you here today.
The subject of my presentation today is our marketing plan for the next three years. Basically, there are main points I want to talk about, if you look at the first slide, you can see them listed there. First, I’ m going to tell you about our new product range aimed at the teenage market. Secondly, I’ll talk about each of the products and our plans for marketing them. And , finally I’d like to talk briefly about the competition. OK, let’s start with the point, our new product range…»
Exercise 3. Use the useful vocabulary:
§ Thank you for listening.
§ Let’s move on to …
§ Are there any questions?
§ This slide shows…
§ So, in conclusion…
§ As you can see …
§ My next point is …
§ If you look at the next slide…
Exercise 4. Look at ways of ending a presentation. Which ones do you think are good ways of ending? Which are not good? Why?
1. Ask the audience if they have any questions.
2. Stop talking, say goodbye and leave.
3. Write the list of the main points of your talk on the boar/flip chart.
4. Thank the audience for coming.
5. If possible, tell the audience where you will be for the next few minutes so that individuals can come and speak to you.
6. Give a very brief summary of what you said and how you feel achieved your objectives.
7. Give the handouts to the audience with the main points of your talk on them.
8. Ask the audience if they have any questions on your talk.
Exercise 5. Prepare a short introduction for your presentation refer to Ex. 2 and follow these steps:
- plan what you are going to say;
- practice your presentation with friend;
- ask your friend to give you feedback.
Unit 6. Business across cultures
Do’s and don’ts правила поведінки
Spell out розшифровувати, пояснювати точно
Superior начальник, старший
Embarrassment збентеження, розгубленість
Tip чайові, невелика грошова винагорода
Bill рахунок, (за послуги, товар, тощо)
Cause offence to smbd. образити (скривдити) когось
Be offended бути ображеним
Before going business abroad it is important to understand the social and business culture of a country in which you are going to visit. The following are just a few of do’s and don’ts for business people visiting a foreign country:
§ in the USA, it is polite to look people in the eye, to offer your hand, and to smile;
§ іn France people shake hands much more than Americans or most Europeans; if you fail to shake hands, you may be considered rude;
§ іn Japan and Korea bowing, rather than shaking hands, is usual behavior;
§ іn Turkey, your coat should be buttoned when you are with superiors;
§ never discuss business over dinner in France;
§ don’t pass documents with the left hand in Saudi Arabia;
§ don’t expect written contracts in the most Moslem countries;
§ don’t expect the contract with South Korean businessman to spell out all the details. Written contracts are typically documents that change as conditions do;
§ in Japan it’s very important to get everyone’s opinion. Patienceis a prime factor in their culture. They also avoid saying «no» directly. Offer gifts in Japan. The Japanese enjoy giving and receiving beautifully presented gifts.
§ do not bring liquor to an Arab house. For many Arabs, alcohol is forbidden by religious law;
§ in China expensive presents are not acceptable and cause great embarrassment.Give a collective gift from your company to theirs.
§ in British restaurant’s tip is included in the bill. In some Mediterranean countries, such as Greece and Spain, the customer is expected to pay a little extra for satisfactory service;
§ don’t criticize royalty in great Britain;
§ in Arabian countries don’t admire an object openly. The owner may feel obligated to give it to you;
§ thus, if you are aware of the customs of the country you are visiting, you will not cause offence or be offended.
Exercise 1. Give the English for:
обговорювати ділові питання; передавати документ; письмовий контракт;
пояснювати всі деталі; звичайна поведінка; терплячість; пропонувати подарунок; збентеження; чайові; рахунок за послуги; образити когось; бути ображеним; звичай країни; правила поведінки.
Exercise 2. Match words from list A with words from list B that have a similar meaning:
spell out impolite
behavior explain in detail
Exercise 3. Answer the following questions:
1. What should you know before going business abroad?
2. In which country is it not recommended to discuss business over dinner?
3. In what countries will you never make written contracts?
4. Where do they change written contracts as conditions do?
5. What is considered polite in the USA?
6. What behavior is usual in Japan and Korea?
7. You shouldn’t bring liquor to an Arab house. Why?
8. What gifts are not acceptable in China?
9. Is the custom of giving tips still common in many countries?
10. Where should you give tip and how much?
Unit 7. Organizational Structure
The structure of organizations varies greatly according to the nature of the business. There are several factors which influence this structure:
· the number of employees and location;
· the economic sector;
· the type of market in which they operate;
· the type of customer;
· the degree of management control required;
· the complexity of the business activities.
The company is run by a Board of Directors; each Director is in charge of department. However, the Chairman of the Board is in overall control and may not be the head of any one department. The Manager Director (sometimes called the Chief Executive, or President) is the Head of the company, who has overall responsibility for the running of the business.
Most companies have Finance, Sales, Marketing, Production, Research and Development (R&D) and Personal Departments.These are the most common departments, but some companies have others as well.
Most departments have a Manager, who is in charge of its day-to-day running, and who reports to the Director; the Director is responsible for strategic planning and for making decisions. Various personal in each department report to the Manager.
People at the head of an organization are often called top executives or senior managers.
Exercise 1. Give the English for:
структура організації, службовець, економічний сектор, клієнт, управлінський контроль, керувати компанією, рада директорів, голова правління, керівник компанії, відділ збуту, виробничий відділ, відділ кадрів, стратегічне планування, приймати рішення, персонал, підпорядковуватися менеджеру, стратегічне планування.
Exercise 2. Match words from list A with words from list B that
have a similar meaning:
be in charge of staff
make a decision manager
director be in control of
Exercise 3. Match the words and phrases with the correct definition from the list below:
director, president, Board of directors, employee, personnel, customer, location, senior, managing director;
1. the place where something is located;
2. a person who works another person, business or government;
3. a person who buys something from a shop, pays for a service or orders something from a company;
4. a group of directors who are responsible for running a company and usually have legal responsibilities to it;
5. a company director who is responsible for the day-to-day running of a company;
6. the chief officer of a company who is responsible for deciding and carrying out company policy;
7. a person in charge of a department;
8. the people employed by an organization; the staff;
9. people at the head of an organization.
Exercise 4. Write an appropriate word or phrase in the following sentences:
reports, personnel department, personnel, made, day-to-day, the head, in charge of, the Board of directors, customers, an employee;
1. she is … of this company;
2. our company treats its … well with fast service and good products;
3. … is discussing the annual pay rise;
4. she is … of the new project;
5. she is … of the finance committee;
6. my partner takes care of the … operations of the company;
7. he … a quick decision to buy the TV;
8. training courses are provided for all company… ;
9. she … directly to the company’s president;
10. new staff should report to the … .
Exercise 5. Study the following organizational chart which shows the different positions the different positions in a company and write the name of position below:
1. He is charge of the company. Everyone reports to him. He makes all final decisions. He is the ____________.
2. All of the sales personnel in Europe report to him. The Manager of International Sales supervises him. He is the ___________.
3. Her supervisor is responsible foe all purchases made by the company. She completes the forms for him to sign. She is the ___________.
4. She helps all new employees with their forms for health insurance, pay checks and so on. She is ____________.
5. The Directors of Personnel and Purchasing departments report to him, and he reports to the Manager Director, He is the _____________.
Exercise 6. Fill in the gaps by choosing from the words below:
1. The employees responsible for carrying out general office duties are ______.
a) clerks; b) accounts; c) financers;
2. `The employees who sell a company’s products are the __________
a) sales representatives; b) athletes; c) managing directors;
3. The employees who are responsible for seeing that the finished goods are well
made are the __________.
a) packers; b) quality controllers; c) economists.
4. The workers who process data, under the control of managers and supervisors, are the computers ___________.
a) hackers; b) operates; c) receptionists.
5. The person who greets a visitor and tells him or her how to get to the right office is the ____________.
a) manager; b) president; c) receptionist.
6. The clerical workers who use typewriters or word processors and who produce letters and other documents, are ___________.
a) secretaries; b) editors; c) teachers.
7. The employees who check a company’s financial affairs are the _________.
a) statisticians; b) accountants; c) customers.
8. The person appointed by the board of directors to be responsible for the management team that runs a business an a day-to- day basis is the _______.
a) operator; b) managing director; c) seller.
Exercise 7. Answer the following questions:
1. What factor can influence on the structure of organizations?
2. Who is the company run by?
3. What is the Board of Directors responsible for?
4. Who is the head of the company? What is he\she responsible for?
5. Who supervises the Managing Director?
6. What departments do most companies have?
7. What is the Director responsible for?
8. Who reports to the Director?
9. Who elects the Board of Directors?
Exercise 8. What is the difference between:
Chairman of the Board - Managing Director
Board of Directors – Personnel department
Unit 8. Employment
Work plays a major part in most people’s lives. Many people choose to be self-employed (to have their own business) or to work freelance for several employers.
As labor market becomes more flexible, many employers respond by increasing the number of fixed-term contracts and part-time workers.
In large organizations, administration of people is done human resources or HR. Human Resources department of a company is responsible for planning, recruitment of new people, staff training and development, staff appraisal, welfare, pensions administration and industrial relations. It works to ensure that the right people are available to meet the company’s needs.
Some companies move their works regularly between teams or departments. This is called job rotation. Job security is for to job will last for a long time.
Personnel departments are usually involved in finding new staff and recruitment them.
Recruitment is the process of employing new people. When a company needs to recruit or employ new staff, it may advertise the vacancy in newspaper, or may contact an employment agency, a private company that matches jobseeker with jobs.
If you arejobseeker and you are interested in a particular post, and decide to apply for the job. The first step is to get an application form and a job description from the company. The next step is to fill in the form and give the resume (AmE) curriculum vitae (CV), which is a summary of your work history, education and skills. You should also send covering letter supporting your CV. By doing this you have become an applicant. The company’s Human Recourses department will select the most suitable applicants and invite to attend an interview.
Exercise 1. Give the English:
зайнятість, робота з наймом, працювати самостійно, працювати не за наймом, бути вільним художником, ділові люди, гнучкий, наймач, роботодавець, строковий контракт, робітник, який зайнятий неповний робочий день, управління, персонал, відділ кадрів, набір кадрів, соціальне забезпечення, допомога соціального забезпечення, пенсія, гарантувати, доступний, задовольняти потреби, команда, зміна робіт, гарантія роботи, працевлаштування, людина, що шукає роботу, посада, заява, анкета, відділ кадрів, автобіографія.
Exercise 2. Match word from list A with word B that have similar meaning:
available to be charge of
rich personnel department
famous terminal contract
human recourse department candidate
be responsible for complete
fixed-term contract renowned
fill in obtainable
Exercise 3. Match the word with the correct definition below:
self-employed, pension, human recourses, unemployed, fixed-term, employer, staff appraisal, employment, vacancy, employees, recruitment, team, covering letter, applicant, golden hello;
1. a person or company that provides job;
2. the people who work in an organization;
3. having paid job;
4. without a job;
5. a large sum of money or some other financial enticement;
6. an assessment of the quality of the employee’s work;
7. an agreement to employ someone for a limited period only;
8. two or more people working together;
9. a person who asks for a job, usually by answering an advertisement and attending an interview;
10. the process of interviewing and choosing people to do a job;
11. personnel, employees;
12. a regular payment made to a person who has retired form a job;
13. someone who works for her/himself and is not employed by a company;
14. a letter sent with a document or goods explaining the contents;
15. a post to be filled by a new employee.
Exercise 4. Answer the following questions:
1. What department is administration of people done?
2. What is the Human Resources department of a company responsible for?
3. When a person works freelance, does he work for himself?
4. What should a jobseeker do if he or her is interested in a particular post?
5. What should you do when you want to get hunt a job or change for another one?
6. What other document should be sent together with a curriculum vitae?
7. What is the process of applying job in Ukraine?
Unit 9. Interviewing
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