Telephone Conversation with the English Company

Telephone operator: Continental Equipment. Can I help you?

Mr Smirnov: I _____ like to speak to Mr Cartwright, please?

T.O.: Could I have your name, please?

Mr S: I am Victor Smirnov from TST Systems.

T.O.: _____, please. I’ll find out if he is in.

T.O.: I’m afraid Mr Cartwright is not _____ in at the moment. Could I you’re your phone number, Mr Smirnov? Mr Cartwright will call you back later.

Mr S.: Of course. Double five nine three six four two

T.O.: And where are you phoning from?

Mr S.: From Moscow, Russia.

T.O.: Could you tell me the code for Moscow and Russia?

Mr S.: oh oh seven four nine five

T.O.: Thank you, Mr Smirnov. Good bye.

Mr Cartwright: Hello. _____ I speak to Mr Smirnov, please?

Mr S.: Smirnov speaking…

Mr C.: This is John Cartwright from Continental Equipment speaking.

Mr S. Yes, Mr Cartwright. I am the new Commercial Director of TST Systems. I have a _____ to inform you that we have carefully studied your materials and decided to accept your proposal.

Mr C.: Thank you, Mr Smirnov.

Mr S.: I am going to come to Brighton and discuss with you the main principles of our agreement _____.

Mr C.: When are you going to come?

Mr S.: On Wednesday, next week. My flight _____ at Gatwick Airport at about 10 o’clock, as far as I know.

Mr C.: Excellent, Mr Smirnov. We will meet you at the airport. See you next week.

Mr S.: Good-bye.

 

Вариант 2

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Constructing a project

The Russian Federation is engaged in trade with many foreign countries. It also renders technical assistance to a number of developing countries. This assistance is provided in building metallurgic complexes, in the construction of oil and gas pipe-lines, fertilizer and cement factories, nuclear power plants, etc. Trade with developed countries as well as economic and technical assistance to developing countries ranks high in the foreign economic relations of our country. The reason for this is the possibility to obtain hard currency necessary for our own technical and economic modernization.

Construction and operation of industrial enterprises in developing countries are as a rule carried out in different conditions where a number of commercial, technical and organizational problems are to be solved. Sometimes international agreements are to be taken into account in order to fulfill the contracts signed with the particular countries. This is due to the fact that some developing countries are under control of some international organizations (International Atomic Energy Organization, for instance).

Construction of factories and plants in developing countries sometimes requires procurement of equipment, providing technical and advisory services, assuring the necessary repair and maintenance of the equipment. In doing so the Customer’s interests are to be safeguarded. It is therefore essential that local building materials should be used fore construction, and locally produced equipment should make part of the project. Exchange of experience is naturally appreciated by the Customer.

 

Упражнение 1. Соедините понятия и их определения.

 

1. public sector	a) something that helps you to be better or more successful that others
2. bank statement	b) organizations which are owned or controlled by the government
3. competitive advantage	c) information sent regularly by a bank to a customer, showing the money that has gone into and out of their account over a particular period
4. to decline	d) a move to a more important job or rank in a company structure
5. promotion	e) to become less profitable, productive, wealthy, etc
6. Inflation	f) a rise in prices caused by an increase in money supply
7.Unemployment	g) wealth or property that can be used to produce more wealth
8. Recession	h) things for sale
9. Capital	i) the number of people without a paid job
10. Goods	j) a period of economic decline in a country

Упражнение 2. Расставьте части письма в правильном порядке. Вместо пропусков в основной части письма вставьте правильное слово из рамочки. Будьте внимательны: вам понадобятся не все предложенные слова.

Acknowledge enclosing offer confirm requested in accordance with delivery place demand writing

Dear Sirs,

 

Ref: Order # 142 of 21th March, 1997

 

Yours faithfully,

 

Thank you very much for your letter of 21th March, 1997. We are pleased to _____ your order for 4000 men’s silk shirts. As you _____ we are _____ the copy of your order, duly signed, as an acknowledgement.

We _____ that _____ will be made immediately on opening a letter of credit with our bank for the amount of $4212 and _____ your instructions.

We hope our shirts will be in great _____ in Ukraine and you will have a good turnover and you will be able to _____ larger orders with us in the future.

 

Vysteria Ltd.

P.O.Box 82

Kiev 253206

Ukraine

 

Alfred Smithers,

Sales Manager

Упражнение 3. Ещё раз ознакомьтесь с содержанием письма в упражнение 2 и выберите, к какому типу письма из приведенного ниже списка оно относится.

Letter of Reminder

Letter of Acknowledgement

Letter of Offer

Letter of Application

Letter of Inquiry

Letter of Complaint

 

Упражнение 4. Ознакомьтесь с приведенным ниже диалогом. Вставьте пропущенные слова из рамочки.

Check in boarding pass hand luggage allowance departure gate weigh

On the way back

Visitor: Do I _____ for the flight to Moscow here?

Clerk: Moscow, sir? Yes, that’s right. May I see your ticket and passport, please? And your bag. Put it on the scales, please.

V.: Here it is. Do I need to weigh this small bag?

C.: Are you keeping it as _____, sir?

V.: Yes.

C.: You must _____ that as well. Oh, it’s too heavy. I’m afraid there’ll be an excess luggage charge. Perhaps there’s something you could take out? Otherwise you’ll have to pay extra.

V.: All right. I’ll take these booklets out. They are rather bulky.

C.: Will you put your luggage on the machine again, sir? Now that’s better.

V.: Is it inside the free _____?

C.: Yes, you are allowed that much. Here are your ticket and the _____. Your luggage tag is attached to your ticket.

V.: Thank you. Which way do I go now?

C.: Passport control is that way. Then the _____ is straight ahead.

V. Thank you.

 

 

Вариант 3

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Fairs and exhibitions

Trade fairs and exhibitions are of importance for the commercial world of today. They can offer exporters an excellent opportunity to display what they have for sale, to make personal contacts with the potential customers, and to make a kind of market analysis quickly and easily. They are also a way of advertising and sales-promotion.

International trade fairs and exhibitions fall mainly into two categories: specialized ones, focusing on products of particular industry or group of industries, and general ones, covering different fields from highly specialized sophisticated machinery or equipment and high-tech products to items of day-to-day consumer goods. In recent years, business information exhibitions have gained recognition too.

A fair or an exhibition is always an event which attracts a lot of businessmen as well as the general public. The former are attracted to these events due to their professional interest and the desire to be updated on the progress in their field of business, while the latter are keen on forming an idea of the latest developments in the consumer goods range. As for the exhibitors they are interested in showing the best they can offer or try to give the visitors an opportunity to take a glance at their country’s way of life and tourist attractions.

At many exhibitions one can find stands and stalls selling all kinds of goods and exhibits to the willing visitors. The messages to be conveyed by the exhibitions and the mottos under which they are held vary enormously, but the keynote remains: it is peace and progress through trade and economic cooperation.

Упражнение 1. Соедините понятия и их определения.

1. private sector	a) something that helps you to be better or more successful that others
2. bank statement	b) organizations which are owned by private individuals
3. competitive advantage	c) information sent regularly by a bank to a customer, showing the money that has gone into and out of their account over a particular period
4. to decline	d) a move to a more important job or rank in a company structure
5. promotion	e) to become less profitable, productive, wealthy, etc
6. Bank	f) an amount of money charged for borrowing money
7. Interest	g) an organization that provides a financial service
8. Bankruptcy	h) control and making of decisions in a company
9. Market	i) an area or section of the population to which goods may be sold
10. Management	j) the state of being unable to pay one’s debts

 

Упражнение 2. Расставьте части письма в правильном порядке. Вместо пропусков в основной части письма вставьте правильное слово из рамочки. Будьте внимательны: вам понадобятся не все предложенные слова.

Enquiry enclose offer deliver available pleased price list bring you further carry out

Yours sincerely,

Fred Stock

 

Dear Mr North,

 

Mr Fred North

Purchasing Manager

Broadway Autos

 

Thank you very much for your _____. We are very familiar with you range of products and are _____ to inform you that we have a new line in batteries that fit your specifications exactly.

I _____ our catalogue with the latest _____, specifications and delivery terms. I have arranged for our agent to _____ five of these batteries to you next week, so that you can _____ the laboratory tests. All our products are _____ now from stock.

If you would like _____ information, please telephone me: my extension number is 776.

 

11 November, 1999.

 

I look forward to hearing from you soon.

Упражнение 3. Ещё раз ознакомьтесь с содержанием письма в упражнение 2 и выберите, к какому типу письма из приведенного ниже списка оно относится.

Letter of Reminder

Letter of Acknowledgement

Letter of Offer

Letter of Application

Letter of Inquiry

Letter of Complaint

Упражнение 4. Ознакомьтесь с приведенным ниже диалогом. Вставьте пропущенные слова из рамочки.

Manufacturer assembly output administrative annual employ supliers

Visiting a plant

Directo r: Gentlemen! Before the manager shows you round the plant, I would like to give you some basic information about what we are doing here. As you know our plant is the leading _____.

Foreign visitor:We are aware of the fact. What are you production targets? And what is your total _____ output?

D.: We produce about 5000 machine-tools every year.

V.: Well, that places you among the biggest plants of this kind. And are you able to export a larger proportion of your _____?

D.: Well, considering our growing home needs we can increase our export by 3%.

V.: How many workers does your plat _____?

D.: About … We work in three eight-hour shifts.

V.: Have you got a large number of engineers?

D.: Yes, rather. The plant is highly mechanized and automated. We try to keep abreast of other _____ of machine-tools.

Works manager: Now gentlemen, if you’d like to follow me, we’ll go round the office block. We have all the _____ departments here.

V.: What’s that building opposite us?

W.M.: It’s our _____ shop. I’m taking you there now. This way, please.

Вариант 4

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