II. Vocabulary and Grammar exercises. Ex. 1. What are the English equivalents for:

 

Ex. 1. What are the English equivalents for:

робити замовлення, сервірування столу, приготування їжі, вишукане оточення, серветка, репутація, торговельний заклад, оформлення ресторану, грати важливу роль, дегустувати страви та напої, приваблювати відвідувачів.

 

Ex. 2. Give the Ukrainian equivalents for:

 

come back to, play an important part, help to create the right atmosphere, attract customers, make customers feel at home, keep the reputation of establishments, the assistant waiter, table lay-up, preparation carry out, table silver, basic element, refined surroundings.

 

Ex. 3 Give the Past Indefinite of the following verbs:

Complete, come, call, lay, include, define, keep.

Carry out, change, arrange, serve.

Suppose, feel, create.

 

Ex. 4. Write the «ing» form of the following verbs and translate them and use in the sentences of your own:

 

Serve, lay, establish, cater, attract,

cook, polish, take, dine, enjoy, arrange.

 

III Speech Exercises

Ex. 1 Answer the following questions:

1. How did the word "restaurant" appear?

2. What is a modern restaurant?

3. What are the basic elements of catering?

4. What other elements of catering do you know?

5. What part does decor play in attracting customers?

6. How does service enhance the pleasure of dining out?

7. What preparations take place before laying the table?

8. What does table silver include?

9. Why can dining out be called a civilized pleasure?

Ex. 2. Make up a short plan and retell the text.

Dialogue 1

 

B: Shall we have our dinner in this restaurant? They serve very good meals here, and the prices are quite reasonable.

S: Well, you should know better, Mr. Bill.

B: What shall we have? A complete meal, I suppose? I’m awfully hungry.

S: So am I. And I’m thirsty, too.

B: Then let’s have a glass of mineral water first or some orange juice.

S: I’d prefer orange juice with ice.

B: Waiter: Iced orange juice and a glass of mineral water, please. Here is the wine list. How about some hard drinks?

S: I wouldn’t mind a brandy.

B: So it’s one brandy. And a whisky and soda for me. Now comes the hors d’oeuvre. What do you suggest? A salad would do, I think.

S: And I think I’ll have shrimps. Now for the soup.

B: Shall we have chicken soup?

S: I’d better take tomato soup. For the fish and meat courses they have broiled salmon, fried perch fillet, lamb chops and roast beef.

B: I shan’t have any fish course. I’ll just try the roast beef.

S: Now what is there to be had for dessert? Apples, pears, straw-berry ice-cream, rice pudding … What do you say to ice-cream?

B: Well, I don’t mind.

S: Well, how did you find our dinner? It was really fine. How much is our bill?

B. and S. Pay the bill and leave the restaurant.

 

Dialogue 2

 

J: What do you say to a cup of tea?

P: Well, I wouldn’t mind. Strong or weak for you?

J: Oh, just middling, please.

P: And how much sugar? One lump will do, won’t it Jessie?

J: Yes, thank you. Do you take your tea with milk or lemon?

P: Lemon, please. Here you are, Jessie. Help yourself to the sandwiches.

J: Thanks a lot. You’ve got to try the cakes and jam.

P: Thank you … Delicious!

J: Waiter, how much is our coffee? … Oh, it’s not expensive.

 

Ex. 1. Read and translate the dialogues. Describe your visit to the restaurant. Make up your own dialogues.

 

Jokes

Y

 

The lonely stranger came to a restaurant in New York.

- May I take your order? - the waitress asked him.

- Yes, was the answer. Two eggs and a kind word.

The waitress brought the eggs and was moving away when the man stopped her.

-What about the kind word? - he said.

The waitress leaned over and whispered: "Don't eat the eggs".

Y

Young Doctor: Why do you always ask your patients what they have for dinner?

Old Doctor: It's the most important question, because according to their menus I make out my bills.

Y

- I say, waiter, are you sure that this is a wild duck I am eating?

- Yes, sir, so wild, that we had to chase it half an hour round back yard before we could catch it.

 

 

UNIT 4

TEXT

THE STAFF OF THE RESTAURANT

 

Catering Manager

Head - waiter

Assistant Head waiter              Head wine-waiter

Station (or Chef) waiter          Wine-waiter

 Assistant (or Commis) waiter  Commis Wine-waiter

 

Duties with the guests

The staff of the restaurantmust have sufficient knowledge of all the items on the menu and wine list in order to advise and offer suggestions to the customers. Further more they must know how to serve correctly each dish on the menu what the accompaniments are, the correct cover, the make up of the dish and its appropriate garnish, and also how to serve various types of drink, in the correct glass and at the right temperature.

The Head - waiter greets the guests on arrival, shows them their tables and seats them. Then he hands the menu and takes the orders. He should be able to give expert advice as to the food and induce the guests to buy of the best … and most profitable too. A good Head - waiter knows how to reconcile his clients' satisfaction and the interests of the House, he never forgets that guests are people, and may like to make their own decisions. He will in many cases act as Head - wine-waiter and suggest appropriate wine from the wine list. A Head - waiter is therefore an expert in food and wines plus a keen-eyed psychologist and an organizer, since he is responsible for the good working of the restaurant.

The Station waiter notes the orders and passes them on to the kitchen; he must have a clear notion of the required time for the preparation so that he can adjust the timing of his courses. He will serve the dishes from the customer's left, the dirty plates being collected from the right. It takes a skilled and clever man to give the right sort of service.

The Commis waiter brings the food from the kitchen to the restaurant using a tray or trolley. He collects the dirty plates and dishes and takes them to the wash-up area.

The different Sorts of Service (silver service and plate service) vary with the class of the establishment. Silver service derives its name from the silver dish used by the waiter for bringing the food to the guest. A service fork and spoon are laid by the dish. The waiter manipulate both of them with one hand, picking the food from the silver dish to deposit it on the guest's plate.

Plate service is speedy and economical. It indicates a lower standard: the guest is served with food already placed on a plate by the waiter making use of a dumb-waiter. With silver service where as with plate service, he can deal with a great number, particularly if he uses a trolley.

The wine-waiter will bring, prepare and serve the wine ordered by the guest. He will see that it is served at the right temperature and replenish the glasses when necessary.

When the meal is over, the waiter will have the bill made out by the cashier as soon as it is asked for. He will make sure that it is correct and there is no shortage or overcharging, then he will fold the bill and present it on a cash tray or plate. He will take it back to the cash desk with the amount laid by the guest. Once the bill is cashed in and receipted the waiter brings it back to the guest with the change if any. When the customer has left a tip, it should be acknowledged with a distinct "Thank you very much, sir" before the customer has left.

The number of staff and the allocation of duties depends on the size and exclusiveness of the restaurant. In a large restaurant or dining room, whether belonging to a hotel, a non-residential establishment or within Industrial Catering, there must be one person in charge. Under him or her there will be principal assistants in charge of sections.

In a small restaurant the person in charge may be called Restaurant Manager, Maitre d’hôtel or Head - Waiter, and his assistants may all be called "Waiters".

 

 

Active Vocabulary

 

enduce (v)	-	переконувати
profitable	-	прибутковий
reconcile (v)	-	узгоджувати
make decision	-	приймати рішення
appropriate	-	відповідний
keen-eyed	-	уважний
have a notion	-	мати уяву
station waiter	-	офіціант
commis waiter	-	помічник офіціанта
note-the orders	-	приймати замовлення
wash up area	-	мийка
fold the bill	-	згорнути навпіл рахунок
tip	-	чайові
shortage	-	недолік
overcharging	-	обрахування
replenish	-	прибирати, переставляти

I. Phonetic Exercises

Ex. 1. Read and transcribe the following words, consult a dictionary. Mark the stresses:

duties, restaurant, sufficient, knowledge, correctly, accompaniments, appropriate, garnish, various, expert, advice, induce, reconcile, client, satisfaction, suggest, organizer, responsible, adjust, kitchen, manipulate, deposit, temperature, overcharging.