Leshchenko Елена , Ксения Mukhina. The features of business etiquette in Vietnam.

Лена

Initial contacts

Cold calling is not recommended. It is more appropriate to get acquainted with a potential business contact through a familiar person or a third party. Business meetings must be scheduled in advance according to the calendar and must not cross with public holidays like new year and etc. You can also write them a letter indicating in it the specific intentions and goals that you would like to achieve. The letter should be written in a business style, using the full name for example Director Le Tuan, with the personal name in the first place, and the last name in the second

Greeting behavior

After exchanging initial contacts you can appoint face-to-face meeting.It is better to hold the first meeting in the office of a potential partner. The meeting begins with a small handshake and exchange of business cards. Moreover, the woman will never give her hand first and will wait for action from you. Give your full name and position and hold business cards with both hands and also pass with both hands. at the same time, you should read the card carefully. Also, Vietnamese are modest and do not greet the first. In a conversation, address them Mr. or Mrs. with the full name

Personal appearance

Business suit will depend on the location of the meeting. For example, Hanoi is known for its white-collar state, while Ho Chi Minh City is more business casual. Typically, The Vietnamese dress very well. Business partners should dress modestly, avoiding bright colors. The widely accepted dress code for business meetings in Vietnam is generally conservative – standard and dark-colored suit and tie for men, and dresses, blouses or suits for women. The suit jackets are often not required if the attire is neat (если наряд опрятен) and leaves a good impression.

Gift Giving

 

One of the ways, how to build a relationship with your Vietnamese business partner is to exchange small gifts. This is to express your respect and appreciation. By no means, this gift should not encourage corruption or bribery.

If you do not have a local advisor to help you, it might be a good idea to wait until your potential Vietnamese business partner offers a gift first. You should of course be prepared to respond in kind. Small gifts usually presented after a meeting or meal is concluded. Try to keep it small and inexpensive. The most value will be placed on items with your company logo on or a typical national gift or item from your home country. The Gifts are expected to be in the form of alcohol, tea, fruits or flowers. You should avoid sharp objects symbolize the cutting of the relationship and a black wrapping paper.

 

 

Anastasia Nikishina, Alena Salogorova. Business protocol in Brazil.

Алена

Brazilian business culture is relaxed but also sophisticated. Openness and friendliness are expected in most of the business dealings. Brazilians also value patience and being in control.

The line between personal and professional relations is rather hazy (ГРАНЬ ТУМАННА). Brazilian business relations are more (бодльше касаются) about individuals (отдельных лиц) than companies. Close proximity and physical contact are used during casual (СЛУЧАЙНЫХ) or business conversations, although business etiquette and culture becomes less relaxed the further south you go in the country.

Brazilians prefer face-to-face meetings with potential trade partners as opposed to video conferences and emails.

Greetings are a very important part of every business meeting in Brazilian culture. Men commonly shake hands while women tend to air kiss once on each cheek. Make sure to greet everyone (every individual person) when you arrive to say hello and to individually say goodbye to everyone when you leave! The first contact is relatively formal and it is normal to employ distinctive titles such as "Senor", "Senora" or "Doctor", according to age and qualifications.

Business cards are exchanged during introductions. It’s also a good idea to have some of your cards translated to Brazilian Portuguese.

Dress code varies depending on the company, but is often formal and conservative. Men are expected to wear suits and ties while women are expected to be elegant. But avoid combining green with yellow.

ЧАСТЬ

It is important to get to know each other for a positive outcome in future negotiations. It is therefore common to begin the meeting with small talk about Brazilian culture for example as Brazilians very patriotic or you can share personal information about yourself to improve your relationships. But you should strictly avoid discussing about politics and religion.

An engaging (увлекательнее) conversation with Brazilian business partners can impress them and have a good impact on a deal.

Don’t shy away from physical contact and never reject a cup of coffee – these are very important part of Brazilian culture: hugs, coffee and football.

Brazilians consider that time is something flexible but you should be punctual and not to show any itty-bitty (знаки нетерпения или спешки) signs of impatiens/ Rushing to get down to business is seen as being rude.

Instead of a gift is more appropriate to offer a lunch. However if a gift is offered the best way it to give it in a social setting.

 

Brazilian meetings can be very energetic so your presentations should be very short and you should be very prepared to be very interrupted. Often interruptions means an interest on the subject in Brazilian culture.

Finally, dining or meeting whoever invited normally pay, but the other part expected to offer to pay.

 

 

2 ГРУППА:

Полозова - Григорчук

In India, people greet each other by saying 'nAma:ste', accompanied by a slight bow where the palms are pressed together and fingers pointed upward in front of the chest. When an Indian meets a Westerner, a light handshake may be offered instead.

Also, business cards are always exchanged after the initial greeting and if you have the Hindi translation printed on the opposite side, you’ll really make a great impression.

India is a very [haɪərˈɑːkɪkəl] hierarchical society — professional titles (such as Doctor, Professor) or formal titles (Mr., Mrs.) are appreciated; or, if you don’t know someone’s title, Sir or mАdam will be enough.

Every meeting in India starts with some small talk. Indians are very interested in the person they deal with, so be prepared for personal questions. Other good conversation topics include: cricket, Bollywood (India’s film industry) and India’s economic reforms.

Gifts are not normally expected at the first meeting, but may be given once a relationship develops. However, it is essential to ensure that the gift is not expensive enough to be considered as bribe or inexpensive as to be considered as an insult. Some acceptable gifts include: chocolates and flowers. Also, avoid gifts that are made from leather (лэзер) because cows are sacred for Hindus and it may hurt their religious sentiments.

 

In conclusion I want to emphasize that the only way to success is to make a thorough research on business etiquette of the place you are going.