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Products, Goods and Services
The exchanging of products makes the business world. A product is something that is produced or manufactured and sold, often in large numbers. Products are sometimes referred to as goods for example in the expression fast-moving consumer goods, or FMCG. Products may be grouped into two general categories: consumer and industrial. Consumer products are classified as convenience, shopping, or specialty goods. Industrial goods are used to make other goods for resale purposes. These goods include materials, equipment, parts, and services. We usually call white goods such things as washing machines and refrigerators and brown goods such things as televisions and hi-fi equipment. Goods are also referred to as merchandise. Services are activities such as banking or tourism that contribute to the economy but which may not directly involve manufacturing. Services may be referred to informally as products. For firms to succeed in business, they must continue to develop and market products. New products are introduced or launched onto the market. Products have a life cycle. A product that a company no longer wants to make available is withdrawn from the market. A product generating a lot of profit is a money spinner or a cash cow. A loss leader is a product sold very cheaply in order to attract customers who will then, it is hoped, be persuaded to buy profitable ones. 1 How can you prove that the exchanging of products makes the business world? 2 How can a product be characterized? 3 What two general categories may products be grouped into? 4 What do we call such things as washing machines and refrigerators? 5 Can brown goods be also referred to as merchandise? 6 What are services? 7 If a product generates a lot of profit is it a money spinner or a loss leader? 8 What purposes is a loss leader used for? 9 Why must firms introduce new products? 1 Match words that have a similar meaning:
for a fairly long time; 5) expensive items that are bought from choice and not necessity; 6) goods that can be imported, usually in limited quantities, without customs duties; 7) goods, esp. food, that can go bad or decay quickly.
3 Match the words and phrases in the box with the correct definition:
4 Choose the correct word from the box to complete the gaps. Translate the sentences into Ukrainian:
1 The book could be a real.... 2 Soap, toothpaste, batteries and light bulbs are all... consumer goods. 3 You are welcome to examine... before buying. 4 Shops use... to attract customers. 5 This deal should be highly.... 6 Fashion goods have a short.... 7 These goods were... in France. 8 The popularity of home entertainment will be maintained with sales of... such as televisions and hi-fi equipment. 9 In Great Britain supermarkets sometimes sell top brands below cost as …. 10 Trained staff is trying... customers to spend far more.
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