When did tourism boom start?

When did the United Nations establish the World Tourism Organization and Why?

Where is the UNWTO headquarter situated?

What is UNWTO concerned with?

What does this organization represent?

What are the official languages of UNWTO?

How does the WTO promote the tourism development?

Why is tourism considered to be the world’s largest industry?

What does the organization encourage?

What is UNWTO committed to?

What does the international tourism contribute to?

What are the main targets to promote the international tourism?

When did Ukraine become the member of the WTO?

 

BUSINESS EXPRESSIONS

Apologizing
Apologizing

I'm sorry.

I made a mistake.

Please accept my apologies.

I'm sorry. I didn't mean to...

(I'm) sorry. I didn't realize that....

That's okay.

No problem.

Prefacing bad news

I'm sorry (I have) to tell you this, but...

I hate to tell you this, but...

I don't know how to tell you this, but...

I have some bad news.

(Formal) written apologies

We regret to inform you that...

Regretfully,...

Unfortunately,...

Asking for Help

Could you.... (for me)?

Would you please...?

Would you mind V+ing....?

Could you possibly...?

Okay, no problem.

Sure, I'd be glad to.

Sorry, I'm (kind of) busy now.

I'm sorry. I don't have time right now.

Do you have a minute?

Can you spare a few minutes?

Could you do me a favor?

Could I ask you a favor?

Can I ask you to...?

I need some help (if you have time).

(If you're not busy) I could use your help.

Business Introductions
Informal

This is my boss, Mr. Stratford.

Jared, this is my secretary, Barbara.

Good to meet you.

Nice to meet you too.

I'd like you to meet my co-worker, Collin Beck.

Collin, this is Susan Palmer.

Nice to meet you.

My pleasure.

Have you met, Jason?

Jason, this is Teresa.

Hi, I'm Jill Watson.

I don't believe we've met. I'm Greg.

Formal

I'd like to introduce you to my dear friend, Mrs. Pleasant.

Allow me to introduce myself/my colleague, Ms. Winters

Let me introduce you to my colleague, Dean Richards.

Mr. Richards, this is David Porter from Aerospace Inc.

How do you do?

How do you do?

It's a pleasure meeting you.

Important body language to remember: Smile, eye contact, firm handshake.

Company Description

What company do you work for?
Which company are you with?
Who do you represent?

I work for ABC Company.
I'm with ABC.
I represent (the) XYZ (company).

What is the name of your company?
Where are you located?

The name of our company is....
Our company is located in....
Our headquarters is in...

What (type of business) do you do?
What business are you in?

We are in the computer business.
We're in computers
We sell...
We produce...
We manufacture...
Our major products are...

Describing Business Activities

What do you do at ABC Company?

I am in charge of marketing. I'm responsible for sales. I program computers. I recruit and train employees.

What does your company do?

We design software. We build storage units. We produce small appliances. We're in the insurance business.

Describing Jobs

What do you do?
What do you do for a living?
What is your occupation?
What type of work do you do?
Where do you work?

	I'm a salesman.	(job-general)
	I'm in sales.	(general)
	I'm in the toy business.	(industry)
	I'm a contractor at JBX.	(specific)
	I'm a consultant for YXL.

 

What company do you work for?	I work for Bellwest.	(company name)
	I work at Wellbest.	(general)
	I'm with Westbell.	(industry)

What do you do there?
What do you do at Bellwest?

	I'm a software engineer.	(job title)
	I work in the sales department.	(place in company)
	I'm in customer service.	(general area)
	I work as an instructor.
	I build houses.	(specific job)
	I clean the restrooms.

Describing Products

Tell me about (this product)

What can you tell me about (this product)?

Can you give me some information/details about this?

What is special/unique about this?

What are the specifications?

Let me tell you about...

This is our (newest) product.

This is one of our latest designs.

It is made of...

It can be used for...

You can use it to...

You can... with it

This has/contains...

This one features...

This comes with...

This is equipped with...

This particular model...

This is priced at...

This costs...

Describing Projects

What are your current projects?

What are you working on (at present)?

What are your major initiatives in this area?

 

We are currently working on...

We are in the process of...

We are developing...

We are designing...

We are building...

We are marketing...

Explaining

Can you explain...

Can you tell me why...

Why...

What happened...

Well,...

Let me explain.

Let me tell you why...

Here's what happened:

There's a (good) reason for this:

The reason is...

I'm sorry. I can't tell you that (right now).

Can I get back to you on that?

I'll explain (a little) later.

We'll come to that later.

We'll get to that in a few minutes.

Can we save that until later?

Expressing Appreciation

Thanks.

Thank you.

I appreciate it.

Thanks for the tour.

Thank you for the nice gift.

I appreciate your hospitality.

I appreciate your lending me the chain saw.

Forward-Looking Statements

What are your plans for the future?

What are your projections for the next quarter?

What do you expect to achieve (in the near future)?

What are your (sales) projections for next six months?

What are your goals for the coming year?

 

We expect...

We plan to...

We project...

We hope to...

We should...

We will be (V+ing)...

If all goes as planned,

Our projections are...

According to our projections,

Invitations

Informal:

Would you like to...

We're going to.... Would you like to come along?

There's a.... (tonight). Would you like to go?

How about (V+ing)...?

Do you want to...?

I wonder if you would like to...

I was wondering if you would like to...

Formal:

I'd like to invite you to...

If you have time, I'd like to invite you...

Would you like to join us for (event) at (time)?

We'd be glad to have you accompany us...

We'd be delighted/honored to have you as our guest at...

Job Responsibilities

What do you do (in your job)?
What is your main job?
What are you in charge of?

I am in charge of training employees.
I am responsible for watering the plants.
I take care of corporate accounts.
I usually answer telephones.
I mainly write reports.
I repair jet engines.

Offering

Informal

Cigarette? Would you like some coffee? How about a glass of water? Here. Have a/some... Would you like one of these? Can I get you something? What can I get you something to drink?

No thank you Yes, please. Sure. Thanks. Okay. Thanks. I really shouldn't. No. Thanks anyway. Juice would be fine.

Formal

Would you care for some...

Would you like to try...

Let me offer you...

Let me get you a/some..

Requesting

Informal

Please...

Would you...

Could you...

Would you please....

Could you possibly...

Would you mind (V+ing)...

Could you do me a favor?

Formal

Could I ask you to...

Would you mind if I asked you to...

Would you be so kind as to...

Terms of Payment
I'd like to pay (in) cash.

I'll put it on my credit card.

Can I charge it?

Could you put that on my bill?

Could I put that on my account?

Could you send me an invoice?

Could you bill me (for that)?

Can I put it on lay-away?

May I...

pay in cash

pay by check

pay by credit card

pay with a credit card

pay in installments

pay in one lump sum

 

Could you deliver it to my office?

Do you charge for shipping?

Do I need to pay for postage and handling?

How long will it take?