Тема 7. Professionally - oriented dialogues

Dialogue 1. Making an Appointment

Victor Pavlov is a representative of a Russian company which is interested in buying Japanese equipment. The company has done business with Japanese firms before.

Victor has just come to Tokyo. He wants to make an appointment with his Japanese counterpart. Victor is learning Japanese, but he is afraid it will be difficult for him to speak Japanese on the phone. He knows that his counterpart's secretary speaks fluent English, so the whole conversation is in English:

Pavlov: Good morning! Is that Mr Fukuda's office?

Secretary: Good morning. Yes. What can I do for you?

P. Victor Pavlov from Moscow here. Can I speak to Mr Fukuda,

please?

S. I'm sorry, not just now. Mr Fukuda's in a meeting.

P. Oh, is he? When will he be free?

S. In an hour and a half, I think. Will you leave a message?

P. No, I'll call back later.

Two hours later Mr Pavlov calls back and makes an appointment with Mr Fukuda for eleven o'clock the next day. Next morning Mr Pavlov and Mr Fukuda meet at the appointed time for talks. Here's the end of the talks.

P. I think we'll order ten of these machines now, and we'll probably buy some more in the near future.

F. I'm sure you won't have any trouble with them. It's really a first class model.

P. Could I see the machine in operation while I'm here?

F. Certainly! We can arrange a visit to a factory where they have just installed some. You'll be able to ask the engineers any questions you like. When would you like to go?

P. The sooner the better. How long do you think it'll take you to make the arrangements?

F. It won't take me long. I'll just have to let them know, and fix the time. Will the day after tomorrow be too late for you?

P. Oh, no! I'm only going home in five days, so it'll suit me perfectly. Shall I give you a call tomorrow?

F. Yes, please. I think I'll be able to give you a definite answer towards the end of the day, and the day after tomorrow I'll call for you at your hotel and take you to the factory.

P. Fine. Thank you very much! I'll give you a ring tomorrow afternoon, then.

 

Dialogue 2. Cancelling an Appointment

Nelly Stepanova, an interpreter with our Embassy in London, has an appointment with the dentist, but she has caught a bad cold, so she won't be able to go. She has rung up the dentist's office and is speaking to the nurse.

Nurse: Hello! Dr Robertson's office.

Nelly: Good morning. My name's Stepanova. I've got an appointment for three o'clock this afternoon, but I won't be able to keep it, I'm afraid.

Nurse: Im sorry, I didn't quite catch your name. Will you spell it, please?

Nelly: S-t-e-p-a-n-o-v-a, Stepanova.

Nurse: Ah, Stepanova, Yes. Let me have a look at the book... Yes. Miss Stepanova, three o'clock. Shall I cancel it?

Nelly: I'd likelo put it off till next Thursday, if I may. Sorry to give you so much trouble, but I've fallen ill.

Nurse: Shall I put you down for Thursday at the same time then?

Nelly: Yes, I think I'll be all right by then. Thank you very much.

Nurse: Not at all. Thursday at three, then.

COMMENTS

1. appointment – призначення

2. to make an appointment - записатися на прийом

3. appoint – призначати

4. fluent – побіжний

5. conversation – розмова

6. talks – переговори

7. install - встановлювати

8. perfect – ідеальний

9. interpreter - перекладач

10. embassy – посольство

Тема 8. JOB HUNTING

Exercise1. Read and translate:

Text A
CURRICULUM V1AE (CV)
(Am. E.: RESUME)
There are some international guidelines concerning what to put in CV, in what order. Consider two patterns of CV. The first is more detailed with the names of people giving an applicant letters of recommendation which are sometimes enclosed (attached). The second CV is briefer.

Pattern I

Curriculum Vitae

Name Place of birth
Date of birth Marital status
Nationality Telephone number
Present address Military service
Education

Qualifications
Business Experience
Present employer
Present job (in some detail: about a paragraph)
Publications (if any)
Previous jobs (with dates, but few details, unless the latter are important,)

Languages spoken (say whether spoken fluently)
Laisure activities (not too much detail)
Referees (names and addresses of two people who can give confidential details about your character and ability)

 

Notes

1. Ideally youshould not need more than one or a maximum of two sides of A4 paper for your CV. It must attract interest, yet leave you things to say at the interview and courage the reader to want to meet you! Your CV may be one of dozens received, so it must stand
from the others.

2. Don’t mention salary in your CV or in your letter: this must remain for the interview.

Pattern II

Personal details
Date of birth
Place of birth

Parents
Marital status
Education
Business experience
Qualifications

Curriculum Vitae

Personal details:   Date of birth: Place of birth: Parents: Marital Status: Education:

David Brown. 21 South Road, Richmond, Surrey RD7 6AJ 16 March 1957 Richmond, Surrey Thomas Brown, businessman Edith Brown, art teacher Single Richmond Primary School Richmond Senior School GCE 0 level mathematics French, German, art. GCE A level German, French, art

Some recommendations

A general rule is to send a typed Curriculum Vitae. CV must be clean, correct and clear. A dirty, illiterate CV can create a bad effect before an interview.
If you are going to include your photo, make sure it does you justice.
All this is more important than you may think. Don t forget you are participating in job marketing campaign. It is your CV that helps companies to see what type of person you are.
Give your CV a lot of air. It should be attractive to the eye. An interviewer, a person who has the power to interview people, may make some notes and marks on CV before seeing you and talking to you.
If you had some previous jobs, give details only concerning your last
one.
In English-speaking countries, it is a good general rule to give the names, addresses and telephone numbers of those people who give information about your ability, professional skills and character. It is good to have some authoritative people to address to and get letters of recommendation from them. Such letters are supposed to show you in a positive light and create some favourable response about you.

Exercise 2. Write your CV.

Тема 9. BUSINESS LETTERS

Exercise 1. Read and translate:
FORM AND LAYOUT

Nowadays, much attention is paid to business correspondence. There are different types of business letters written for different purposes. Studying writing business letters is very important for with the help of good letters one can influence partners, suppliers, investors, etc. and increase business. On the contrary, a badly written letter creates a bad effect and may sometimes delay or spoil business ties.

Visual Impression

They say first impressions count. t is true concerning business letters too.

It should be remembered that poor language, typing mistakes, bad handwriting, mismatched paper, careless layout — all these factors give a bad impression and create a bad result.

Handwritten or Typed?

It depends on the type of a business letter. There is the rule that most personal letters are handwritten, while most business letters are typed. However, in business correspondence there are also some types of letters which are never to be typed. They include:

• invitations;
• letters of congratulation or thanks;
• letters of condolence;
• letters of job application.
To-day in business they use the company’s form that bears its trade mark oremblem and contains its full name, address, phone and fax numbers.

Composing Business Letters

A good letter is concise, logic, profound and serious (змістовний), correct
and courteous in tone.

It generally consists of three parts as follows:
1. Introduction (only one paragraph) — states the subject of the letter. It also may say if a correspondent’s letter was received.
2. Development (one, two or more paragraphs) — gives some facts, arguments, explanation, etc.

3. Conclusion (only one paragraph) — deals with expressions of goodwill.
The purpose is to leave a favourable impression in the reader’s mind.

 

The use of subject headings is also important. It helps the letter to be correctly routed. It gains the reader’s interest and saves time.
Consider the letter from the reader’s point of view. The things you take for granted may not be obvious to the receiver, Check that all are Concise, exact, logic, profound and clear. After reading such a letter the receiver clearly understands the purpose and the reason for its writing.

Good business letters always help to create good public relations.

Utah University 155 Lori Boulevard Marino, Utah Dr. Mary Jackson Jackson Laboratory 20 Hill Avenue York, Colorado 75513 May 13, 20. Dear Dr. Jackson: Subject: Computer-supported instruction. Thank you for your last delivery of computers research literature. Last week we had a stall meeting of our Computer Science Department. One our professors mentioned that you have a new system of computer-supported instruction. All of us are interested i learning more about it. We also would like to purchase such a system. However, we need some additional information before purchasing it. Please provide us with any information that may help us in evaluation of this new product. Sincerely yours, (Signature, handwritten) Michael Walton (typed) Michael Walton Chairman Computer Department

Exercise 2. Read the following business letters. The ideas are expressed clearly, the parts are placed correctly, and there are no errors in wording, spelling or punctuation

1.

2.

Each business has a standardised form for its letters, however, the format may vary from country to country.
Pay attention to the punctuation in the letters. Colons are used after the greeting in American business letters. In the U.K. they put a comma alter the greeting.

GLASTON POTTERIES Ltd

Clayfield, Burnley BB10 IRQ

 

Tel:0315 46l25 Registered № 716481

Telex:8801 773 VAT Registered № 1335341 08

Fax: [phone] Your ref. 180/MB

Mrs. L. Lowe

Sanders & Lowe Ltd.

Planter House

Princes Street

London EC 1 7DQ 10 June 20…

 

Dear Mrs. Lowe,

It was a pleasure to receive your letter today. and we are enclosing the catalogue and price-list you asked for.

You will see that we can offer a wide selection of dinner and tea services ranging Iroin the rugged ‘Greystone’ earthenware breakfast sets, to the delicate ‘Ming’ bone china dinner service.

You can choose from more than fifty designs which include the elegance of Wedgwood, the delicate pattern of Willow, and the richness of Brownstone glaze.

We would be pleased to add your clients to our list of customers throughout the world and could promise them an excellent product with a first-class service We ould be glad to accept orders for any number of pieces, and can mix sets if required,

You will see that our prices are quoted c.i.f. to Eastern Canadian seaboard ports md we are offering a special 10% discount off all net prices, with delivery within lhrce weeks from receipt of order.

If there is any further information you require, please contact us, and once again thank you for your letter.

Yours sincerely,

J. Merton (Mr)

Sales Manager

Exercise 3. Answer the following questions:

1. How does Mr. Merton draw attention to his firm’s products?

2. How does he imply that his firm has an international reputation?

3. What discount does he offer’?

4. How does he encourage further enquires?

5. Do Glaston offer any concessions?

6. How do Glaston quote their prices?

7. Which words in the letter correspond to the following: putting in; range, select, allowance, when we receive your indent?

 

Useful Phrases:

• Thank you for your letter (fax)...

• Further to our conversation

•... we enclose/please find enclosed....

• We own your address to (Mr. Pitt)....

• If there is anything else you need....

• If there is any further information you require....

•... please let me(us) know....

• We look forward to meeting you....

 

 

Тема 10. ADVERTISEMENTS

Exercise 1. Read and translate:

Text

JOB ADVERTISEMENTS

The situation of job finding makes people consider job offers in mass

media.

Today jobs are being advertised through radio broadcasts, television, newspapers and magazines.

In small business, as a rule, they prepare their own copies and give them to different newspapers. They may also prepare form letters or circular-letters and distribute them by themselves. Big business uses various advertising mass media means to attract many candidates for a vacancy and to choose the best to be employed.

Reading newspapers and magazines one has a chance to choose the position to apply for. A job advertisement in most cases is supposed to include a description of the job, the company, the requirements, the location, the salary, benefits, and the promotion prospects.

The language of advertisements is a specific one, so is the language of job advertisements. The typical phrases used in them are:

• the start you need…

• here is your chance

• aged between.... and

• we expect you to be

• show a capacity for...

• you will need (energy, a good presence, experience in the held of, etc.)

• this job calls for...

• you will be responsible for...

• it will include preparing...

• 5 + years previous experience in...

• English (Computer, Book-keeping, etc.) essential

• net monthly salary....

• competitive salary around...

• wide range of benefits

• relocation expenses

• free life and medical insurance

• open to men and women

• only men (women)

• please send your CV now: by FAX [phone]

 

Job advertisements may be different. Some of them are long giving details about the company itself, considering a job offer in details, describing the potential abilities, capacity for business and human qualities of a person needed. Some other job advertisements may be brief, businesslike and informative. Local newspapers usually contain several pages of advertisements. They are grouped in various categories. In the category of job advertisements there may be one sentence making a job ad.

Let us consider some of job advertisements.

 

I

Marketing Representative

Australia