Summary of questionnaire findings

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Summary of questionnaire findings

                                                     (%)  Very often often sometimes never
1 Are you involved in decision-making         41      12     31       16
2 Does your manager gives you clear goals   8       10     70       12
3 Does your manager give clear instructions 11     14     56       19
4 Are you allowed to use your initiative        18      35    15           32
5 Is your manager accessible                          28     11     54       7
6 Does your manager offer support and listen to your problems                            28     11    26        35
7 Does your manager praise your work when appropriate                                            12     10    31       47
8 Are you offered constructive feedback         22     18    47       13
9 Does your manager accept that you will sometimes make mistakes               23     15   41        21
10 Are you given career advice and training      3       7     11        79
11 Does your manager present himself / herself as a positive role model    35    21     13        31

Team work

Study the checklist below and evaluate your performance as a team


-Delegation       Do we provide enough decision-making opportunities

                          to our staff

- Feedback        Do we devote enough time to providing it

- Briefing          Do we make company objectives clear and often enough

- Troubleshooting Do we help solve problems effectively

- Teambuilding Do we do enough to create team spirit

- Coaching        Do we show a caring attitude and help to employees

                          to realize their career aspirations

- Motivation      Do we help employees to achieve a sense of fulfillment

                         Do we make them feel that their contribution is valued

                          by the company 


PROGRESS TEST 9 (part 1)

Review the communication strategy of Expressing Сompassion. Respond to the following remarks

- My car was stolen yesterday

- I didn’t get the scholarship / fellowship

- When I got to the airport the flight had been cancelled because of a strike

- I was reprimanded, but it wasn’t fair – it was not my fault

- He had an accident and was badly injured

- I’ve worked for the company for three months but they haven’t paid

PROGRESS TEST 9 (part 2)


Topic 10. Expressing Slight Annoyance and Mild Reproach

I. General

Practicum 10.1

Study the communication strategy of Expressing Slight Annoyance / Mild Reproach

Step1 Express your annoyance / mild reproach (Don’t engage in ad hominem accusations!)
Step 2 Offer your reasons
Step 3 Suggest another approach to the problem / task OR Encourage feedback from your opponent

Tips to keep in mind:

1. Of course, there are all sorts of very strong words in English used to show annoyance, but we’ll be focusing on those expressions which aren’t quite so offensive, so you don’t find yourself upsetting people.

2. Avoid open and offensive critical remarks. Any criticism can be laid down in a polite way.

3. Rely on strong evidence to support your criticism to sound convincing and get your message across.

Practicum 10.2

Relate the above tips to your cultural practices

Practicum 10.3

When practicing Expressing Slight Annoyance / Mild Reproach you may need the word combinations to follow

to annoy greatly / much; to be annoyed at / with smb; to be annoyed to do smth (инфинитив посл. действия); it annoyed hell out of him; much to my annoyance; to express / show annoyance; to feel annoyance; how annoying!; highly annoying; it is annoying to…; annoyingly; annoyware; to heap reproaches on smb; beyond reproach; in a reproachful voice; reproachfully

Practicum 10.4

Translate from Russian into English

1. Меня ужасно раздражает привычка мужа сидеть на диване и смотреть телевизор.

2. Когда мой коллега узнал, что его заслугу присвоил себе его начальник (to steal credit), он был сильно раздражен.

3. Как же мне это надоело! Почему мне всегда приходится решать чужие проблемы?!

4. Вы выполнили свои служебные обязанности безукоризненно.

5. К моей большой досаде, мы не справились с заданием вовремя.

6. Терпеть не могу, когда эта программа начинает напоминать мне, что у меня нет лицензионного ключа – окно-напоминание всплывает поверх моих рабочих окон и не дает мне работать.

7. Его засыпали упреками из-за того, что проект не был принят. Но он-то не виноват!

8. Всех раздражает твое неумение самостоятельно принимать решения.

9. Она сказала ему с укоризной, что ему не стоило вступать в конфронтацию.

10. Ее раздражала необходимость работать с ним в одной команде. Она знала наверняка, что они не поладят.

Practicum 10.5

Explain the difference between

annoyance / irritation / offense / intimidation / humiliation

to annoy / to bother / to disturb / to distract / to get on one’s nerves

to intimidate / to humiliate / to abuse / to offend

to be annoyed / to be irritated / to take offense / to feel humiliated

to reproach / to criticize / to tell off / to reprimand / to slash against

Practicum 10.6

Translate from Russian into English

демонстрировать раздражение; оскорбить коллегу; раздражительно, вспыльчиво; отчитать за мелкое воровство; отчитать за невыполнение отчета; раздражать; раскритиковать мнение; открытое запугивание; отвлечь от дел; надоедать, мешать; жестокое обращение с детьми; превышать властные полномочия; чувствовать досаду; обижаться на кого-либо; терпеть унижение; запугивание свидетеля; унижать; отвлекать внимание; смотреть с упреком

Practicum 10.7

Classify the vocabulary relating to Expressing Slight Annoyance / Mild Reproach strategy into 3 groups relating to 3 steps of the communication strategy (some stock phrases can refer to more than one step), e.g.

Step 1 Step 2 Step 3

Oh dear! He missed his plane!

Oh no! I don’t believe I’ve just done that!

Oh, I can’t believe it!

I’ve lost my keys. Why does this always happen to me!

I mean, for goodness sake, he’d said he’d do it and now he hasn’t done it, so… that’s just typical!

Oh! For heaven’s sake! Why is she so unreliable?

I should've known better with smb like you.

You might have told me you weren't coming.

Visitors ought to have booked their tickets in advance.

He could really have helped you!

You can be really annoying, you know!

You shouldn't be sitting here just doing nothing!

You might be more polite!

George could really help you!

She is always getting on my nerves!

II. Expressing Slight Annoyance / Mild Reproach Practice

Practicum 10.8

Decide what can trigger annoyance in the situations to follow

- shopping for trendy clothes;

- paying your utility bill;

- applying to a bank for a loan;

- having a regular yearly checkup at a local medical centre through your insurance;

- going through the Customs when traveling abroad;

- planning your family budget;

- reporting to your superior about a recent drop in share price;

- working full-time.

Practicum 10.9

Rely on Expressing Annoyance / Mild Reproach strategy in the situations to follow

- your superior passed the blame to you when he failed to deal with some urgent matters promptly and his negligence cost the company a loss of reputation;

- your subordinate is regularly late to work and you feel that it is beginning to tell on the office morale;

- your real estate agent keeps taking you to see houses on sale that are nowhere near your expectations. Still you need to find excuses to take time off work every time you have a meeting with him.

Text 10a

The text to follow deals in talking politics. Study the text and use it as a starting point for communication in semi-formal setting

A World Fit for Women

Man has been blaming woman for his own misdeeds since Adam. "Fallen women!" said a 19th-century British reformer, meaning knocked-down women. The notion had crossed few male minds replacing the idea of woman as the seductive leader-astray which had long been widespread.

And the virtuous wife? Christians and Muslims agreed on her duty: absolute obedience to her husband, love and patience. Marriage frees the man from looking after the home... cooking, sweeping, cleaning pans to work, study and attend to religion. And outside affairs are men's business.

An inferior species?

Why? Because to both sexes it seemed natural. Medieval men did not expect women to think much at all. "Deceit, weeping and spinning" were their traditional skills, in Chaucer's England, "children, kitchen and church" the later German notion of their business. After all, if God had meant Eve to be Adam's equal, He'd have made her from our first father's head, not a rib, would He not?

Reality and prejudice for centuries fed each other. Laws based on the notion that women could not handle money ensured that many did not: until the 19th century in England a wife's property was in law her husband's. A few – widows, often – were rich in their own right. England had some notable peeresses like this. Women did farm work, though their men owned or rented the land. Wives ran shops, or helped husbands in business, famously to run inns. But at any level of society these were a small minority.

That was notably so in education. When schools spread, they were not for girls. Henry VI set one up at Eton in 1441 for "70 poor schollers". All were boys (as are the 1,200 rich Etonians today).

Escaping the spiral

Yet women have escaped this spiral of deprivation. Not that equality is near, even in the West, let alone in those Islamic states which have decided to confine women back to their homeswhether they like it or not. Yet real change has happened. Women can choose for themselves as never before. How was it done? Painfully, and recently; thanks to better hygiene, medicine, contraception and – very recently – electronics; to the Enlightenment, the Victorian conscience, education and, yes, feminist discourse and action.

Men helped little, till they were shouted at or shocked. Less natural absentees from that list are the vote and the industrial revolution. The vote's absence is easily explained: though macho but egalitar ian New Zealand led the way in 1893, few countries let women vote till after the first world war. The United States, having in 1776 declared all men created equal, did not include women (as the 1840s feminists lamented) until 1920; France, proponent in 1789 of equality and fraternity, forgot both till 1944. Nor, when won, did the vote do much: women's issues have barely figured in any national election anywhere. Yet surely the brute power of economics, sucking women into 19th-century labour forces, must have played its part? That is often said, but it is disputable. Women indeed found new roles, and often alongside men: underground, pulling coal-tubs, for instance, by a chain between their legs. And women were active in Britain's embryo trade unions and radical politics in the 1820s-1840s. Yet they mostly then dropped out, and what had it got them? The vote? No, and not even male radicals felt sure they should have it. Jobs and wages, yes, but what jobs and wages? Mainly un skilled work (women did not get apprentice ship) in textile mills, say, or in back-street sweatshops, or as outworkers; and nearly always at low wages. It was widely assumed that men were supporting a household, women merely adding to its income, so men should be paid more; and men had no interest in upsetting this belief. Women would in fact work for less, so less they got. In the 1960s even in clerical work women in Europe got only 60-70% of male earnings. Only recently has that figure risen, thanks partly to law, but more to automation and electronics, which have devalued brawn in favour of brains, or at least agile fingers.

The biggest change came, a bit sooner, from elsewhere: better health. Until about 1900, death in childbed was a real risk for a woman – even rich ones, in rich countries – and the death of some of her children a near-certainty. When that ceased to be so, repeated child-bearing was no longer necessary. And it could be prevented. Both marriage and sex took a new form. So did women's idea of themselves, their roles and their possibilities. Add "the pill" and you have one of the great liberations of history.

Yet not all wasa side-effect of progress. Women had to fight, often stridently, at times dismaying other women and always irritating men. Just as the horrors of industry in time led to legislation against them, the irrefutable facts of sex inequality led, belatedly, to laws on divorce and married women's property. At the time, these mainly benefited middle-class women; they later spread their benefits to all.

The story was much the same in schools and then universities. Donnish silliness at Oxford and Cambridge could not for ever resist the plain evidence that women should be let in. Women's colleges were set up and their undergraduates allowed into lectures, though not, for decades, to get degrees.

Practicum 10.10

Translate the italicized word combinations in Text 11a from English into Russian

Practicum 10.11

Practicum 10.12

Study the terms to follow

respect for human rights; human rights activist / advocate / watchdog / monitor; to uphold human rights; security; political equality; due / / inalienable / indigenous rights; violations of human rights; to promote / protect / secure human rights; fundamental / individual / basic human rights

Practicum 10.13

Study selected articles from the Declaration of Human Rights. Relate them to American Constitution to find differences (if any)

Article 2. Everyone is entitled to all the rights and freedoms set forth in this Declaration, without distinction of any kind, such as race, colour, sex, language, religion, political or other opinion, national or social origin, property, birth or other status.

Article 7. All are equal before the law and are entitled without any discrimination to equal protection of the law.

Article 12. No one shall be subjected to arbitrary interference with his privacy, family, home or correspondence, nor to attacks upon his honour and reputation.

Article 13. Everyone has the right to freedom of movement and residence within the borders of each state.

Article 16. The family is the natural and fundamental group unit of society and is entitled to protection by society and the State.

Article 18. Everyone has the right to freedom of thought, conscience and religion; to manifest his religion or belief in teaching, practice, worship and observance.

Article 19. Everyone has the right to freedom of opinion and expression.

Article 23. Everyone has the right to work, to free choice of employment, to just and favourable conditions of work and to protection against unemployment.

Article 25. Motherhood and childhood are entitled to special care and assistance. All children, whether born in or out of wedlock, shall enjoy the same social protection.

Article 26. Everyone has the right to education. Education shall be free, at least in the elementary and fundamental stages. Technical and professional education shall be made generally available and higher education shall be equally accessible to all on the basis of merit.


III. Communication Practice

Team work

Work as a team of social scientists to criticize current Internet legislation; suggest amendments to it relating to children’s access to the net and web censorship, in the human rights perspective

Text 10b

The text to follow deals in talking politics. Study the text and use it as a starting point for communication in formal setting

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